PlumbHQ Recenzje 

Odpowiedź od PlumbHQ

3 gru 2025

Hi John,

Thanks for your feedback, it means a lot. We’re really pleased you were happy with both the price and the delivery time.

We hope to see you again soon!

Thank you,
The PlumbHQ Team

Odpowiedź od PlumbHQ

3 gru 2025

Hi Stewart,

Thanks for the great review. We’re really pleased to hear everything arrived so quickly and that the updates kept you in the loop.

We work hard to deliver this level of service, so it means a lot to see it so well received!

We hope to see you again soon.

Thank you,
The PlumbHQ Team

Odpowiedź od PlumbHQ

3 gru 2025

Hi Andrew,

Thanks for your great review! Glad to hear everything met your expectations and arrived without delay.

We hope to see you again soon.

Thank you,
The PlumbHQ Team

Odpowiedź od PlumbHQ

3 gru 2025

Hi Dean,

Thank you for the fantastic feedback. We’re really glad to hear you’d recommend us, it means a lot!

We hope to see you again soon.

Thank you,
The PlumbHQ Team

Odpowiedź od PlumbHQ

19 lis 2025

Hi Andrius,

We’re sorry to see that you’ve left another review and that you remain unhappy with your experience.

Regarding the delivery, as explained previously, your order was placed after the 12:00 courier cut-off on a Friday. By that time, the courier collection had already taken place, so the next available dispatch opportunity was on Monday. Your order was therefore delivered on the next business day, Tuesday, exactly in line with the information provided at the time of purchase.

Our Shipping Policy explains this clearly, and each product page also includes a countdown timer which shows the next available delivery estimate.

With respect to your new comment about the product leaking, we take any quality concerns very seriously. We called you directly to resolve the issue and offered the appropriate options: either to pursue a manufacturer warranty claim or to return the product for a full refund.

Both options are standard and are designed to fully protect you as a customer. Unfortunately, you chose not to proceed with either during our call.

We are always happy to help and remain available to you if you’d like us to proceed with either of the above options.

— The PlumbHQ Team

Odpowiedź od PlumbHQ

4 lis 2025

Hi Melanie,

Thanks for taking the time to leave a review. We’re pleased to hear everything moved along smoothly from order to delivery, and that communication throughout met expectations.

We hope to see you again soon!

Thank you,
The PlumbHQ Team

Odpowiedź od PlumbHQ

4 lis 2025

Hi Barbara,

Thank you for taking the time to leave your great review.

We’re really glad we were able to get things sorted for you in the end, and we appreciated your patience while we worked through the initial communication issue.

Your feedback has been noted and we’re reviewing how the returns process works to ensure there are not similar problems in future.

It’s great to hear that once we were in touch, the issue was resolved swiftly and to your satisfaction. We’re grateful for your kind words and very pleased to hear you’d shop with us again.

We hope to see you again soon!

Thank you,
The PlumbHQ Team

Odpowiedź od PlumbHQ

4 lis 2025

Hi Stuart,

Thanks for your review. We’re glad everything arrived promptly and that you were happy with the overall experience.

We hope to see you again soon!

Thank you,
The PlumbHQ Team

Odpowiedź od PlumbHQ

4 lis 2025

Hi John,

Thanks for taking the time to leave a review. We’re really pleased everything ran smoothly and that you were kept well informed throughout.

We hope to see you again soon!

Thank you,
The PlumbHQ Team

Odpowiedź od PlumbHQ

Zaktualizowano 4 lis 2025

Hi Hani,

We’re sorry to see your bad review and that this experience caused frustration.

Your order was placed on 7th October at 17:58 and was dispatched the next working day, in line with our delivery promise. The delay occurred due to an issue with address you provided, which was flagged by the courier and led to the parcel being held at a local FedEx facility.

We’re glad to confirm that the delivery was successfully completed on Tuesday, 14th October. While the issue was outside of our control, we do appreciate your patience while it was resolved.

We hope to see you again soon.

Thank you,
The PlumbHQ Team

Odpowiedź od PlumbHQ

4 lis 2025

Hi Patrick,

Thanks for your feedback. We’re really pleased to hear everything went smoothly.

We hope to see you again soon!

Thank you,
The PlumbHQ Team

Odpowiedź od PlumbHQ

4 lis 2025

Hi Ian,

Thanks for your review. We’re glad everything arrived promptly and that you were pleased with the pricing.

We hope to see you again soon!

Thank you,
The PlumbHQ Team

Odpowiedź od PlumbHQ

4 lis 2025

Hi Ann,

Thank you for the fantastic feedback. We’re delighted to hear you were happy with both the product and the service. That is exactly what we aim for!

We hope to see you again soon.

Thank you,
The PlumbHQ Team

Odpowiedź od PlumbHQ

4 lis 2025

Hi Robert,

Thanks for your kind words. We’re really pleased to hear you were happy with our service.

We hope to see you again soon.

Thank you,
The PlumbHQ Team

Odpowiedź od PlumbHQ

4 lis 2025

Hi Angela and Ian,

Thank you for the lovely feedback. We’re really glad to hear you were pleased with the product! And it’s great to know our service met the mark too.

We hope to see you again soon.

Thank you,
The PlumbHQ Team

Odpowiedź od PlumbHQ

4 lis 2025

Hi Andy,

Thanks for the review. We’re really pleased to hear everything arrived on time and that the process was nice and straightforward.

We hope to see you again soon!

Thank you,
The PlumbHQ Team

Odpowiedź od PlumbHQ

4 lis 2025

Hi Paul,

Thanks for your review. We’re really glad to hear you were happy with the service.

We hope to see you again soon!

Thank you,
The PlumbHQ Team

Odpowiedź od PlumbHQ

1 sie 2025

Hi Brendan,

Thanks for your review. We’re really glad to hear you were happy with the quality, turnaround time, and value for money.

We hope to see you again soon!

Cheers,
The PlumbHQ Team

Odpowiedź od PlumbHQ

1 sie 2025

Hi Charlie,

Thanks for the kind words. We’re really pleased everything arrived smoothly and that you were happy with the overall experience.

We hope to see you again soon!

Cheers,
The PlumbHQ Team

Odpowiedź od PlumbHQ

Zaktualizowano 25 lip 2025

Hi Richard,

Thanks for your review. According to the tracking information and after having spoken to the shipping provider directly, your parcel is showing as successfully delivered. However, we understand you’ve not been able to locate it, and as mentioned, we are already investigating this further with the courier.

Just to clarify, these review invitations are automatically triggered once delivery is confirmed by the courier. This is done to ensure an independent and unbiased review process, but we appreciate that in situations like this, the timing can be frustrating.

We’ll be in touch with you directly as soon as we have an update.

Thanks,
The PlumbHQ Team