PlumbHQ Recenzje 

Odpowiedź od PlumbHQ

2 lut 2026

Hi James,

Thanks for the great review! It means a lot to us. We’re really pleased your first experience with us was smooth and hassle-free. That’s exactly what we aim for.

We hope to see you again soon!

Thank you,
The PlumbHQ Team

Odpowiedź od PlumbHQ

2 lut 2026

Hi David,

Thanks for the great feedback! It means a lot. We’re really glad everything arrived quickly and met your expectations.

We hope to see you again soon.

Thank you,
The PlumbHQ Team

Odpowiedź od PlumbHQ

2 lut 2026

Hi Paul,

Thanks for your review. We’re really pleased you found good value in the product and appreciated the free delivery.

Just to add some context, your order was for a small set of fibre washers with a very low order value, which meant it was sent via Royal Mail 2nd Class, as outlined at checkout. As the order was placed after the cut-off on Friday afternoon, it was dispatched as expected on Monday. Unfortunately, once an item is with the courier, there’s only so much we can do.

That said, we’ll be reviewing this postage method. Two weeks is certainly longer than we’d ever want our customers to experience.

We’re sorry for the delay and really appreciate your patience.

We hope to see you again soon.

Thank you,
The PlumbHQ Team

Odpowiedź od PlumbHQ

26 sty 2026

Hi Michael,

Thanks for your honest feedback, and we’re sorry to hear about the initial issues with the pumps.

From our side, your order was placed after hours on the 7th January and dispatched the next day as expected. We understand the replacements were handled directly with the manufacturer under warranty, but we’ll still ensure your product feedback is passed on to them for review.

We really appreciate you taking the time to share your experience, and we hope your next interaction with us is much smoother.

Thank you,
The PlumbHQ Team

Odpowiedź od PlumbHQ

26 sty 2026

Hi Thomas,

Thanks for your great review! It means a lot to us. We’re really pleased to hear everything was straightforward and arrived quickly. Just how it should be!

We hope to see you again soon.

Thank you,
The PlumbHQ Team

Odpowiedź od PlumbHQ

26 sty 2026

Hi Grant,

Thanks for your feedback. We’re really glad you were happy with the product and delivery time.

Sorry to hear the packaging wasn’t up to scratch. That’s not the standard we aim for. We’ll raise this internally to help avoid similar issues in future.

We hope to see you again soon.

Thank you,
The PlumbHQ Team

Odpowiedź od PlumbHQ

26 sty 2026

Hi Lawrence,

Thanks for your review. We’re really pleased to hear that delivery met expectations.

We’ll make sure your product feedback is passed on to the manufacturer for their consideration. It’s always helpful to hear from customers using the item on the job.

We hope to see you again soon.

Thank you,
The PlumbHQ Team

Odpowiedź od PlumbHQ

26 sty 2026

Hi Jonathan,

Thanks for your awesome review! We’re really pleased you were happy with the price, delivery speed, and communication throughout.

We hope to see you again soon.

Thank you,
The PlumbHQ Team

Odpowiedź od PlumbHQ

26 sty 2026

Hi Lloyd,

Thanks for the great feedback. We’re really glad we can deliver some really great service for you. That’s exactly what we aim for!

We hope to see you again soon.

Thank you,
The PlumbHQ Team

Odpowiedź od PlumbHQ

26 sty 2026

Hi Martin,

Love to hear it! Always great to know we’re supplying the right products for the job.

We hope to see you again soon.

Thank you,
The PlumbHQ Team

Odpowiedź od PlumbHQ

8 sty 2026

Hi Robert,

Thanks for your review, and we’re genuinely sorry for the disruption this caused. We completely understand how frustrating delivery delays can be.

To clarify the timeline: your order was placed at 22:26 on Friday 2nd January 2026, during our clearly advertised Christmas closure period. At the time, our website noted on each product page and in the website header that we would reopen for processing orders on Monday 5th January. In line with this, your order was processed and ready for courier collection that day.

Unfortunately, DPD were unable to collect on the 5th due to weather disruption, and further delays within their network followed. While these issues were outside of our control, we chased DPD on your behalf and passed on updates as soon as we received them, keeping you well informed. We continued to monitor the parcel until it was successfully delivered to you on 8th January.

We regret that this experience fell short of expectations, but we do want to be clear that your order was processed and dispatched in line with our advertised service. The delays occurred within the courier network, not due to any issue on our side, and unfortunately there is only so much we can do once a parcel has left our warehouse. That said, we’ve fed your experience back to DPD in the strongest terms to help prevent similar issues in future.

Thank you,
The PlumbHQ Team

Odpowiedź od PlumbHQ

8 sty 2026

Hi Raul,

Thank you for the great review. We’re really pleased we could step in and help when timing was tight. It’s great to hear that it made a difference!

We hope to see you again soon.

Thank you,
The PlumbHQ Team

Odpowiedź od PlumbHQ

8 sty 2026

Hi Mark,

Thank you for the fantastic feedback. We’re really pleased to hear you were happy with your experience, and even more so that you’d recommend us!

We look forward to seeing you again soon!

Thank you,
The PlumbHQ Team

Odpowiedź od PlumbHQ

8 sty 2026

Hi Kerwin,

Thanks for your great review! We’re really glad to hear you were happy with your experience.

We hope to see you again soon!

Thank you,
The PlumbHQ Team