I ordered 400 x 125ml of the Spicy Margs and Tommy's for my wedding. The order arrived on time, exactly when expected, and they went down incredibly well at the wedding. I'm pretty sure that's what ke... Zobacz więcej
Reakcja na opinię
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I wrote a bad review due to issue with my order but I want to write another as when the owners did get pack to me they couldn’t do more to help me, the make the situation so much better and my friend... Zobacz więcej
I bought the spicy margarita gift box for my friends and they were absolutely delighted with it. Brilliant brand, great gift.
Reakcja na opinię
Have previously been so easy to use. Recently ordered a box for my brothers party and it never arrived and they have ignored 3 emails and an Instagram dm to resolve it over the last week. Wouldn’t rec... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep z alkoholem
- również w kategorii:
- Bar koktajlowy
- Producent napojów alkoholowych
Napisane przez firmę
Premium tequila cocktails that aim to liberate the way you enjoy tequila. Female founded and crafted in London, we pride ourselves on quality and experience.
Dane kontaktowe
80 Palewell Park , SW148JH, London, Zjednoczone Królestwo
- hello@pimentaedrinks.com
- pimentaedrinks.com
4,0
Dobra
246 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 66% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Pimentae
Thanks Ria, we are so happy you enjoyed the cocktails <3
Odpowiedź od Pimentae
Thanks so much for the feedback! We'll look at adding quicker delivery options asap 💖
Lush Drinks
My second time ordering and definitely not the last. Bought some drinks for a friend and it arrived swiftly the next working day. Thanks
6 marca 2025
Odpowiedź od Pimentae
We're so happy to hear this! Thanks Amanda, we really appreciate it 💖💖💖
I doubt it if this company (Pimentar)…
I doubt it if this company (Pimentar) is real because I ordered two bottles of Tajin Clasico Seasoning about 3 weeks ago and no delivery was made. This order was meant to be delivered the following day. They keep sending me messages that the order is ready to be shipped for the past 3 weeks and up till now nothing has been delivered. I would be grateful if they could refund my money or I'll contact the credit card provider which I used in making the order.
Their service is not a good one.
17 lutego 2025
Odpowiedź od Pimentae
Hi Oladunni, we're sorry that you have had this experience and we always try our best to offer our customers the help that they need. We already emailed you about your order and communicated that Royal Mail have tried to delivery multiple times since the 21st February. We also re-sent you your tracking link so that you could select an option to either re-book or collect from a pick up point. Please feel free to respond to our email and we are more than happy to assist with this.
Odpowiedź od Pimentae
Thank you Margaret, we really appreciate the review
Perfect
Perfect packaging, delivery and a delicious product. Will definitely be ordering from them again.
18 lutego 2025
Odpowiedź od Pimentae
Thank you Hannah, we are so glad you enjoyed the cocktails
Odpowiedź od Pimentae
Thank you John, we're so glad you enjoyed and appreciate the kind review
Great Margarita's
Very helpful when I raised a query. Great product. We love the Spicy Margarita so much we purchased the box. Happy days drinking Margaritas!!
7 lutego 2025
Odpowiedź od Pimentae
Thank you Jill, so glad you loved the Spicy Margarita
Long delivery and poor customer service
Don't assume you'll get your order when advertised. Ordered as a present given the delivery time advertised as next working day if ordered before 1pm. Ordered before 7am on a Monday and not given to Royal Mail until the Friday afternoon. Failed to respond to my email chasing the order. The product itself might be ok, I can't comment on that as it's still not been delivered!
17 lutego 2025
Opinia niezależna
Odpowiedź od Pimentae
Hi Caroline,
I’m so sorry to hear about your experience, and I completely understand your frustration. This is absolutely not the level of service we aim to provide, especially for gifts and special occasions.
Your order was dispatched on time and handed over to Royal Mail. Unfortunately, there has been a delay on their end at the local depot. We’ve already reached out to them to ensure a reattempt at delivery as soon as possible. I also sincerely apologise for the delay in responding to your email—we never want our customers to feel unheard, and we’re working to improve our response times moving forward.
Thank you for your patience, and please don’t hesitate to reach out if there’s anything else we can do. We’re committed to making things right and ensuring this doesn’t happen again.
Brilliant spicy margs as always
Brilliant spicy margs as always! Thank you Pimentae 🙌🏼
27 stycznia 2025
Odpowiedź od Pimentae
Thank you so much for the lovely review <3
Staff have no idea on stock delivery.
Wanted to purchase the spicy margarita gift hamper as a Christmas gift but was sold out. Contacted to ask if expecting more stock and told yes, would be in end of that week. Waited… no update. Contacted again, said end of next week now. Waited again… no update. Contacted for third time, told would not be until start or January. Start of January, still no update. Contacted again and told - probably not until February. Staff seem utterly clueless to on stock levels and delivery times. Whilst I appreciate Christmas is a busy time of year, don’t tell a customer you are expecting a delivery of the product they want in a few days when it’s actually months/you have no idea.
16 stycznia 2025
Odpowiedź od Pimentae
Hi there,
Thank you for sharing your experience, and we're truly sorry for the frustration caused. We were restocking during that period but unfortunately sold out within hours each time, which led to delays and miscommunication on our end. We completely understand how disappointing this must have been and apologize for not managing expectations better.
We’re reviewing how we communicate stock updates to ensure this doesn’t happen again. Thank you for your patience, and if there’s anything we can do to make this right, please let us know.
Odpowiedź od Pimentae
Thank you so much! 💖
Odpowiedź od Pimentae
Thank you so much Jenny 💖
Odpowiedź od Pimentae
So happy to hear this! Thanks Suzanne ❤️
My order arrived the next day and was…
My order arrived the next day and was delicious.
31 października 2024
Odpowiedź od Pimentae
Thank you Jenny, we are glad you enjoyed the Margaritas!
Delicious and packs a punch!
We have re-ordered about 4 boxes of both the Tommys and chilly margarita tins. Perfect every time!
28 października 2024
Odpowiedź od Pimentae
Thank you so much Becky, we are so glad you love the cocktails
The most delicious canned margarita I…
The most delicious canned margarita I have ever had. Fact.
Fast, great service.
Highly recommend
29 października 2024
Odpowiedź od Pimentae
We're so happy to hear this! Thanks Kerry 💖
Delicious spicy marg
Delicious spicy marg, perfectly pimped up with a wedge of lime and a chilli.
26 października 2024
Odpowiedź od Pimentae
Thank you and the perfect way to drink! 😍
Odpowiedź od Pimentae
Thank you so much Pauline 💖
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