Pilestone Recenzje 

797
•
Wynik TrustScore: 2.5 na 5

2,6

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

I have paid extra for the prescription progressive lens and it turned out to be red coated lens without any degree as per my prescription given. Keep giving excuses when asked for refund.

Oceniono na 1 z 5

Ordered Prescription glasses April 9th (Sent them the prescription same day of ordering the glasses to their support email) and now it is June 8th. Contacted them on May 6th by email with no response... Zobacz więcej

Oceniono na 5 z 5

Lifechanger for me. I've always been fascinated by drawing/photoshoping/image manipulation. These glasses have finally enabled me to trust my own eyes. Especially after a few months after your eyes ge... Zobacz więcej

Oceniono na 5 z 5

Since i like doing sports outdoors i ordered the model pilestone TP-028 sport edition. After several minutes of adjustment time from the eyes they work realy great! All colors seem way more vibrant... Zobacz więcej

Informacje dotyczące firmy

  1. Centrum okulistyczne
  2. również w kategorii:
  3. Dostawca sprzętu medycznego
  4. Hurtownia okularów
  5. Optyk

Napisane przez firmę

Pilestone have taken advanced technology and worked with the leading industry experts to develop much improved results for the entire colour blind community. When purchasing colour correcting glasses from Pilestone you can be rest assured your purchasing glasses with only the highest integrity and quality frames to last a lifetime. Don't let your colour blindness stop you from seeing the true beauty of the world around you!


Dane kontaktowe

2,6

Słaba

Wynik TrustScore: 2.5 na 5

797 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

2,6

Wszystkie recenzje

(797)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 2

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 2 z 5

Cheap materials and mirrored lenses

Not convinced the materials are the best quality, and I didn't expect the lenses to be mirrored because the photos do not make that clear. So yes, I can see greens and reds better, but I look like some Bono t**t in cheap sunglasses.

11 sierpnia 2022
Logo Pilestone

Odpowiedź od Pilestone

Dear Michael,

Thank you very much for your recent order with Pilestone Colour Blind Experts.

I'm really sorry to hear you're not 100% happy with your design and overall look/quality of your glasses.

We are however really pleased to hear they have improved your red and green colour vision! I can see that you purchased Lens A which does indeed have that 'mirror-shine' effect - this helps considerably with how our lens technology works for the colour blind.

Please note we do have other designs available and also other lens types without that 'mirror-shine' finish.

Please don't hesitate to get in touch with our customer care team if you have any queries at all.

Thank you for your custom. We wish you all the best with your glasses.

Kind Regards
Gemma
Pilestone Colour Blind Experts.

Oceniono na 5 z 5

TP-012 glasses for teenager

We bought a pair of TP-012 glasses for our teenage son a couple of years ago. He has red/green colour blindness and he says they definitely improve colour definition for him and he says that he like the fact that they look cool too.

6 sierpnia 2022
Opinia niezależna
Oceniono na 5 z 5

4 years later I have repurchased…

4 years later I have repurchased glasses with lens D for my dad. He is very happy with glasses. Customer service is more than excellent! They can track you order from 4 years ago ! They advice everything you need to know before you even think. Do recommend a lot !

30 lipca 2022
Opinia niezależna
Oceniono na 5 z 5

Cant explain how emotional a pair of…

Cant explain how emotional a pair of glasses can make a family!!!
My husband has one of the worst possible colourblindness that a person can have and having taken the test on line and sending for the recommended glasses, we were all very sceptical that they would work.
The glasses arrived within 3 days of ordering them. They were well packaged and good quality. They came with a piece of material ( lens wipe) with all the colours of the spectrum on.
My husband immediately tried them on when he came home from work and looked at the piece of material. He lifted the glasses and looked at me and then back to the material. His eyes filled with tears and he just said ‘is this what a rainbow looks like?’ He had previously only been able to see the blue and yellow but he could now point out all the other colours!!!
He then walked in the garden and was absolutely awestruck.
I cannot tell you how grateful we are and how amazed my husband continues to be, every day he sees more colours.

25 lipca 2022
Opinia niezależna
Oceniono na 1 z 5

Bad experience

As I had ordered my lens d glass in pile stone to uae delivery address. After 10 days, still have not received my order instead I have received refund notification from pilestone. But refund hasn't been made to my account till now. Had a bad experience with this one.

24 lipca 2022
Opinia niezależna
Logo Pilestone

Odpowiedź od Pilestone

Dear RAJA,

Thank you very much for your order with Pilestone Colour Blind Experts.

I'm really sorry to hear you received a refund instead of your order - there will be a genuine reason for why this happened.

If you received a refund it's likely that your order was returned back to us by your country's shipping company.

So that i can look into this further for you please could i have your order number?

Please don't hesitate to get in touch with our customer care team as we'll be happy to help.

I'm sorry for any disappointment this experience had caused.

Kind Regards
Gemma
Pilestone Colour Blind Experts

Oceniono na 5 z 5

We purchased these for my dad

We purchased these for my dad, who has heard great feedback from his brother who is also colour blind.
He only has a great things to say about these glasses.
Has gone nearly 60 years not knowing how beautiful the world is.
Forever grateful for this opportunity at such a reasonable price.

20 lipca 2022
Oceniono na 5 z 5

Excellent product and value

Excellent product and value. I have severe colour blindness and completed the online test and the results improved my colour vision to mild.

I can now enjoy the world around me and appreciate visual art and colours.

Excellent to see the world in different colour and shades. 👏

20 lipca 2022
Oceniono na 1 z 5

Delay in the shipment

I was told that the package would arrive in 5 days and it's been 10 days and it hasn't arrived. They could have at least warned me, otherwise I wouldn't have ordered it. the service you offer is disgraceful

14 lipca 2022
Logo Pilestone

Odpowiedź od Pilestone

Dear Candela,

Thank you for your order with Pilestone Colour Blind Experts.

I have looked into this for you and can see that you had contacted us to let us know you gave us an incorrect shipping address. We responded to you to let you know your order had already been shipped along with your tracking details. There has since been no response from you and can see that the package was classed as an 'incorrect address' however was then delivered to your correct address.

We wish you all the best with your glasses.

Please don't hesitate to get in touch with our customer care team if there's anything at all we can help you with.

Kind Regards
Gemma
Pilestone Colour Blind Experts

Oceniono na 2 z 5

They work but they're very fragile!!

These glasses do make a difference to colours. I was able to distinguish red flowers on bushes with them on. Previously I had walked past without noticing. Some colours do get mixed up however and when you take them off you notice the lack of colour in your world.
Bad point! The glasses are very fragile and not the quality you would expect for £80+ very disappointed as the frame cracked after one small drop and the glasses are now useless.

11 lipca 2022
Opinia niezależna
Oceniono na 5 z 5

I have bought 2 pairs of glasses. Great customer service. Nice people.

I have bought 2 pairs of glasses, both ending up as lens D...

I originally bought a lens D small lens pair of sunglasses, and they worked beautifully... Till I was 30 I thought the Cadbury's packet was blue, I had no idea it was purple. Lens D is more for people who get their blues and purples mixed up...

I then wanted a pair of aviator shades. So I tried a lens B... It didn't work well for me, so I sent it back. Gemma there was lovely... They sent me out a pair of aviators in lens D very quickly. Impressed.

7 czerwca 2022
Opinia niezależna
Oceniono na 5 z 5

Great product - even if you're not colourblind

Great value and brilliant product
Bought aviator style sunglasses, I'm not colour blind. These are brilliant, effective shades for driving, reduced glare more than any other I've bought - spending much more on them.
The bonus is that colours look so much more distinct and vibrant.

4 czerwca 2022
Oceniono na 5 z 5

These glasses have truly changed my…

These glasses have truly changed my world perspective.
Not only are they the best deuteranopia correcting glasses I have had. They have also I am guessing because they have given me the best vision I have had they have also solved an issue with my reading. I believed I was dyslexic and struggled to read loosing my place on pages and unable to absorb written text on white paper. These glasses have truly opened my eyes to the world of reading. Not only that the shades look and feel so good I have worn them non stop since receiving them and I cannot wait to see more of the world through these magic devices thank you so much Pilestone!! Changed my life and I am now sorting a pair for my nephew!

23 maja 2022
Opinia niezależna
Oceniono na 4 z 5

Colour blind glasses

Certainly makes all the colours bright and let’s me see colours that I haven’t seen before.

Not something that I would wear all of the time due to the red lenses making them noticeable to everyone else.

22 maja 2022
Oceniono na 5 z 5

Completely recommend!

I've lived with severe protanomaly throughout my life, struggling to tell greens and reds apart, and my new glasses are still constantly stunning me with how vibrant red things are! Cannot recommend enough!

22 maja 2022
Opinia niezależna
Oceniono na 1 z 5

Just didn’t work

Just didn’t work, not even a little bit

17 maja 2022
Logo Pilestone

Odpowiedź od Pilestone

Dear David,

I'm truly sorry to hear our lenses haven't worked for your colour blindness.

May i ask if you have tried taking our online colour blind test whilst wearing the glasses to see if there's any improvement?

It could be that Lens A isn't strong enough for your colour blindness.

Although our glasses work for many people, they unfortunately can't work for everybody's colour blindness.

I'm really sorry for any disappointment this has caused.

Please don't hesitate to get in touch with us if you have any queries at all.

Kindest Regards
Gemma
Pilestone Colour Blind Experts.

Oceniono na 1 z 5

VERY DISAPPOINTED in Pilestone UK.

After I completed their online colour blind test, and being diagnosed as 'Strong PROTAN', my sister kindly purchased the clip-on glasses for me as a gift. They did adjust my colour vision to some extent, but had the unfortunate side-effect of turning everything red to a bright orange. Sadly, I decided to return them, which did not initially worry me as Pilestone UK's website claims to offer 'Peace of mind purchase with...NO HASSLE RETURNS'.

After multiple e-mail messages to their Customer Service department, my sister has STILL not received a single reply, nor details on where to return the glasses. I hardly call that 'peace of mind' and 'no hassle'.

I'm very concerned that the company's delayed response will result in the 30 day return period expiring, and that my sister may not receive the refund that she is entitled to. This may be a matter for Trading Standards.

16 maja 2022
Opinia niezależna
Logo Pilestone

Odpowiedź od Pilestone

Dear Customer,

I'm really sorry to hear you experienced a delayed response.

I have looked into this and can see we have responded to your return request twice - once regarding an exchange and another regarding a return for a refund. Please note customer emails are responded to as soon as possible and we apologise for any delay.

I can also confirm that a full refund has been issued back to you upon your return.

As you mentioned Lens D provided too much of a 'red/orange' tint it's very likely that you require Lens B.

Please don't hesitate to get in touch with us for any further queries.

Kindest Regards
Gemma
Pilestone Colour Blind Experts.

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