Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Wer sich bei Phomemo einen ohnehin nicht ganz günstigen Drucker bestellt, wird nach dem Installieren der Phomemo App nicht schlecht staunen. Die wenigen Funktionen, die kostenlos sind, kann man ci... Zobacz więcej

Oceniono na 1 z 5

Ich habe eine Bestelländerung beantragt, da ich ein falsches Produkt bestellt hatte. Nach einem einmaligen Mailkontakt, ob ich bereit sei, die Differenz (7$ mehr) zu zahlen und dies bejahte, habe ich... Zobacz więcej

Oceniono na 1 z 5

They suddenly started requiring a subscription to use the label maker. It says you can use non "premium" label things without a subscription but when I try to print it out it just throws up stupid err... Zobacz więcej

Oceniono na 5 z 5

As i'm reading reviews i see some don't understand what means thermal printer. Mine 241BT works flawlessly. I bought it for printing of postage labels and it is doing its job perfectly. I had... Zobacz więcej

Informacje dotyczące firmy

  1. Druk etykiet niestandardowych
  2. Firma elektroniczna

Napisane przez firmę

Phomemo is dedicated to the production of thermal printers, we have a strong R & D team to obtain more than 300 patents.Phomemo's vision is to meet the needs of the mobile office community and people who need to print labels anytime, anywhere.We have 5 main product lines, a total of more than 30 machines and more than 200 paper rolls to serve you in different usage scenarios. At the same time, Phomemo cares a lot about service and delivery and wants to be recognized for our printer needs.


Dane kontaktowe

1,8

Słaba

Wynik TrustScore: 2 na 5

120 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Printer would not connect - support no help

Printer would not connect. Support no help either. Their online video instructions were not accurate and could only connect via blue-tooth. Eventually managed to sort and teh print quality was pretty bad. Have sent the printer back. Perhaps I had a dodgy one?!

21 kwietnia 2025
Opinia niezależna
Oceniono na 5 z 5

J'ai une phoméno M834

J'ai une phoméno M834, super pratique, facile et économique. J'ai eu recours au service client, un mail envoyé avec une réponse rapide, efficace et super aimable. Donc je recommande non seulement le site phoméno et le matériel en tout cas l'imprimante que j'ai sans hésiter.

1 kwietnia 2025
Opinia niezależna
Oceniono na 1 z 5

Terrible product and business

My printer stopped working properly months ago. I contacted the manufacturer and through many emails they refused to help me with their product's cause of malfunctioning. I mean I would hate to think they have no clue/knowledge about their own products. Completely unprofessional. I will never buy another one of their products ever again. They proved to me and showed me I need to seek a better product elsewhere.

20 marca 2025
Opinia niezależna
Oceniono na 1 z 5

NÃO COMPREM NADA DESTA EMPRESA IRRESPONSAVEL!

Esta empresa não possui nenhuma responsabilidade perante ao seu comercio, deixando-me com um equipamento defeituoso após uma atualização qualquer. ainda estou a espera que troquem o meu equipamento ou que devolvam o meu dinheiro, pois os mesmos só respondem com respostas automáticas de desculpas.

17 lutego 2025
Opinia niezależna
Oceniono na 5 z 5

Great product, excellent customer service

We had problems with Bluetooth connectivity with an M110 printer and Phomemo was exceptionally good with quick response and advice. It turned out that it was our confusion with software but the service from Phomemo customer support and following their advice resulted in us finding what was going wrong and problem was immediately solved. I am puzzled that there are so many negative reports for this company , as our experience was a very good one indeed and the printer has been working well for two years now so also puzzled with amount of defective or malfunctioning product. As for customer service, our experience was very good with excellent response with company even following up to see if we were still ok and see if their advice had helped us solve the issue we had experienced.

17 marca 2025
Opinia niezależna
Oceniono na 1 z 5

FUJA DESTA MARCA COMO O DIABO DA…

FUJA DESTA MARCA COMO O DIABO DA CRUZ!!! A minha impressora começou a dar problemas logo após uma atualização qualquer, provavelmente feita por um bêbado. O suporte é uma piada de mau gosto, uma afronta à inteligência humana. Ou me ignoram completamente, como se eu fosse um fantasma, ou me respondem com um cinismo que me faz ter vontade de esmurrar a tela do computador. NÃO COMPREM, A MENOS QUE QUEIRAM TRANSFORMAR A VOSSA VIDA NUM INFERNO NA TERRA!!!

3 marca 2025
Opinia niezależna
Oceniono na 1 z 5

2 boxes Clear plastic printer paper…

2 boxes Clear plastic printer paper which don't print correctly and impossible to tear even though web site says "Easy Tear" contacted store and their attitude was USE SCISSORS TO CUT! the did eventually agree to swap but sent 2 packs of white rolls that are half price to clear plastic rolls. Don't buy their stuff it's poor quality and Customer Service very poor

10 stycznia 2025
Opinia niezależna
Oceniono na 1 z 5

I have wasted hours on this printer…

I have wasted hours on this printer trying to print on both my phone and pc.
it will connect but then the next time you try to use it it will not connect. total waste of time and money.
have printed a few pages since buying , great idea but just not functioning properly. very frustrating.

7 listopada 2024
Opinia niezależna
Logo Phomemo

Odpowiedź od Phomemo

Thank you for sharing your experience, and we’re very sorry about the frustration you’ve encountered. We understand how important it is for your printer to work seamlessly whenever you need it. Our team is here to help resolve any connectivity issues you’re facing. Please reach out to us at phsupport@phomemo.com, and we’ll do our best to get everything up and running smoothly again. We value your time and appreciate you giving us the opportunity to make this right.

Oceniono na 1 z 5

I only were able to print one label…

I only were able to print one label right it's really crappy I do not recommended at all

28 grudnia 2024
Opinia niezależna
Logo Phomemo

Odpowiedź od Phomemo

Hello~ We are very sorry to bring you a bad experience~ We think this is a usage problem. You can contact our after-sales service: phsupport@phomemo.com and we will help you solve all usage problems.

Oceniono na 5 z 5

Phomemo website is brilliant ⭐️⭐️⭐️⭐️⭐️

Phomemo website is brilliant I have bought 2 different sized printers from them as well as a range of labels over the past year. It is great fun printing price labels etc. for my little business, they have a great range of designs too.
The staff are very helpful answering questions (Fifi was great 😊) thank you!! ⭐️⭐️⭐️⭐️⭐️

12 grudnia 2024
Opinia niezależna
Oceniono na 1 z 5

I regret purchasing the Phomemo M220

I regret purchasing the Phomemo M220, the only app that supposedly works with this - PrintMaster - is unreliable and more often than not hangs, or does not even give me settings or tools when open, or does not even save when I try save a label.

23 listopada 2024
Opinia niezależna
Logo Phomemo

Odpowiedź od Phomemo

Thank you for sharing your feedback with us, and we’re very sorry for any frustration this has caused. We understand how important a reliable printer is, and we’re committed to finding the best possible solution.

When you use Print Master APP, you may encounter problems such as frequent freezes, inability to display APP content, and inability to save labels. The APP may have a problem loading the network. Please try to synchronize the network in the world clock. The network will time out if the local and cloud time do not match.

If you’re still having trouble or have additional questions, please reach out to our support team at phsupport@phomemo.com. Let us know the APP abnormality video and APP version information, phone model and system version.
We’ll do our best to find a suitable solution and get you back to printing as quickly as possible. Thank you again for your patience and cooperation.

Oceniono na 1 z 5

Me tienen secuestrada la impresora

Acabo de comprar la impresora y entiendo que haya funciones no disponibles sin suscripción, pero solamente me ha dejado imprimir una etiqueta de prueba y ya no me deja hacer más sin pagar, es un secuestro en toda regla!

22 października 2024
Opinia niezależna
Logo Phomemo

Odpowiedź od Phomemo

Thank you for sharing your feedback with us, and we’re very sorry for any frustration this has caused. We understand how important a reliable printer is, and we’re committed to finding the best possible solution.

We can inform you that the membership subscription features of the Phomemo APP mainly include AI image generation, AI image matting, a library of copyrighted fonts, and a copyrighted material plaza, which are all high - quality content and special functions. Even if you don't subscribe to the membership, the APP can always print your own image files and text normally.
You can try clicking "Print Images" and "Notes" in the APP to import your own image files or set text for printing respectively. We guarantee that as long as you don't select content related to the membership subscription, the APP will not pop up a membership subscription prompt.

If you’re still having trouble or have additional questions, please reach out to our support team at phsupport@phomemo.com. Let us know the APP abnormality video and APP version information, phone model and system version.
We’ll do our best to find a suitable solution and get you back to printing as quickly as possible. Thank you again for your patience and cooperation.

Oceniono na 1 z 5

Extremely Disappointing Customer Service and Order Handling by Phomemo

I am extremely disappointed with my recent experience with Phomemo. I purchased a “Phomemo D30 Portable Bluetooth Label Maker” at the advertised price of €18.39, which included a premium bundle. However, without my consent, Phomemo canceled my order and issued a refund, citing a pricing error on their website.

Despite my numerous attempts to resolve this issue directly with their customer service, including requests to escalate the matter to a supervisor, all I received were repetitive responses offering a 20% discount for a future order instead of honoring the original purchase. This is unacceptable and does not align with fair consumer practices.

I have tried to explain that I did not request a refund and expect the company to honor the advertised price at which the product was purchased. Unfortunately, my efforts have been met with scripted replies and no genuine attempt to resolve the situation.

Phomemo’s unwillingness to address this issue or provide proper customer service is frustrating and unfair. I am sharing this experience to warn other potential customers about the lack of accountability and poor service.

I hope Phomemo will reconsider their approach and provide a satisfactory resolution to this matter. If not, I will have no choice but to escalate this further with consumer protection agencies and consider other actions.

Please advise if there is anyone at Phomemo who can assist with this issue more effectively.

22 sierpnia 2024
Opinia niezależna
Oceniono na 5 z 5

Customer service

I recently purchased the M832 Thermal printer. As it sometimes happens with electronics it developed a mechanical problem. I contacted customer service through the chat feature. The response has been very professional and helpful with prompt follow up.

23 sierpnia 2024
Opinia niezależna
Oceniono na 5 z 5

Much better as it seems regarding other reviews

As i'm reading reviews i see some don't understand what means thermal printer.
Mine 241BT works flawlessly. I bought it for printing of postage labels and it is doing its job perfectly.

I had a little problem with determining length of label, but with help of Phomemo support and quick firmware update even this now works perfect.

For future buyers, DYOR what you are buying and what is it for thermal printer.
Phomemo definitely gave me great experience with their product and customer service.

1 sierpnia 2024
Opinia niezależna
Oceniono na 3 z 5

接続も簡単でかわいい

接続も簡単でかわいい。
短所はロール紙がすぐ無くなる。

29 lipca 2024
Opinia niezależna
Logo Phomemo

Odpowiedź od Phomemo

あなたがご意見をシェアしてくれたことに感謝いたします。これによって生じたいかなる不満に対しても、心からお詫び申し上げます。信頼性の高いプリンターがどれほど重要か、私たちはよく理解しており、最善の解決策を模索することに専念しています。
消耗品のロールの使いやすさについてのあなたの問題を完全に理解しており、大変申し訳ありません。あなたのご意見は私たちにとって非常に価値があり、重要な改善プロジェクトに組み込まれました。研究開発チームは消耗品の効率を最適化するために全力を尽くしています。将来的には、より耐久性が高く、コスト効果の高い消耗品製品を発売し、あなたにより良く、より長持ちする印刷体験をもたらしたいと考えています。
消耗品の最適化の最新情報をあなたに早くお知らせするために、あなたのメールアドレスやその他の連絡先情報を共有していただけるかどうか、教えていただけませんか?
まだ問題がある場合や、その他の質問がある場合は、サポートチームまで phsupport@phomemo.com までご連絡ください。
再び、あなたの忍耐と協力に感謝いたします。

Oceniono na 4 z 5

LOVE the concept!!

LOVE the concept!!! Not thrilled with the quality of the pics, the battery life, nor the numerous steps it takes to print a pic! But love the ease of changing the paper and the cost of the paper!!!

3 lutego 2024
Opinia niezależna
Logo Phomemo

Odpowiedź od Phomemo

Thank you very much for your review. We will do better with your support~ Please continue to support Phomemo~

Oceniono na 1 z 5

My m832 printer will not print anything…

My m832 printer will not print anything on the a4 paper

16 maja 2024
Opinia niezależna
Logo Phomemo

Odpowiedź od Phomemo

Hello~ I'm very sorry for bringing you a bad experience~
You can exclude from the following options
1 M832 requires the use of thermal paper, please check whether the paper you print on is thermal paper.
2 There are front and back directions for loading thermal paper. Please check whether it is loaded backwards.

To address your concerns and provide assistance, please contact our customer service team at support@phomemo.com. We assure you that we will respond to your inquiry within 48 hours and do our best to resolve any issues you may have encountered.

Doświadczenie Trustpilot

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