If I could give zero stars I would! In January 2026 I made a hotel reservation through PetsPyjamas for my wife and I and our Border Terrier, paid for in full on booking On 29th June, at just a fe... Zobacz więcej
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Used Pets Pyjamas to book Cragwood House Hotel in the Lake District. I expected a fantastic dog friendly stay, but recieved the opposite. The rooms are not dog friendly. There's no sound proofing on t... Zobacz więcej
Fabulous company to help find a lovely hotel for us & our little fur baby. We have used this PetsPyjamas before. The hotels they recommended now how to look after your dog everything is catered for t... Zobacz więcej
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Yet again excellent service from this company that we have been using for a number of years. We were faced with a dilemma due to one of our dogs becoming unwell and approached PP for their help. Joann... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
PetsPyjamas.com is the No. 1 dog-friendly travel and lifestyle destination where pet lovers can browse and book from 18,000 truly pet-welcoming cottages, hotels, country stylish B&Bs around the UK and Europe. Many of our properties have canine packages exclusive to us because PetsPyjamas believe holidays are much more fun when the whole family comes along! Having sent thousands of dogs and their families on unique getaways since 2012, PetsPyjamas is the leading pet-friendly destination service with something for every breed, personality and budget, and exceptional dog-friendly packages you won’t find anywhere else. PetsPyjamas researches and books for customers but does not own or manage any of the properties listed on the site. Please note that reviews on Trustpilot should reflect the PetsPyjamas service provided, rather than the product purchased or property booked.
Dane kontaktowe
81 Leonard Street, EC2A 4QS, London, Zjednoczone Królestwo
- 0203 642 3161
- support@petspyjamas.com
- petspyjamas.com
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 33% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I booked with PetsPyjamas on Xmas eve
I booked with PetsPyjamas on Xmas eve, and they were still working hard. Alison was my contact, and she was extremely helpful and patient. A big thankyou to her and the team

Odpowiedź od PetsPyjamas
Excellent service and a great deal.
I've used pet pyjamas before and had a great break away, today i decided to try another location and Ashley was very helpful and professional and got my requirements sorted in a few minutes a good deal and I'm looking forward to the break away.

Odpowiedź od PetsPyjamas
Ashley was very helpful in sorting out…
Ashley was very helpful in sorting out our booking when the discount voucher sent me did not work (for us or her)

Odpowiedź od PetsPyjamas
Multi venue trip
Was a little complicated to start with due to booking multiple venues but Alison took the reigns and sorted and booked everything for us. Will request her help for our next bookings.

Odpowiedź od PetsPyjamas
Incredibly poor experience
Unfortunately, using this site has been incredibly unhelpful and inconvenient from the start to finish. When submitting information about an enquiry, I was quoted incorrect prices for number of rooms and stays. Was slow to rectify this. Price shown on website differed to quoted and when challenged I was explained that they can differ because of availability and time of the year, which is fully understandable, however stated in her response was a £50 difference yet the actually price difference on the quote was £76.40?! When explaining the offer was for 2 adults and a dog, yet there will only be 1 adult attending, is there any price reduction for the money saved on the missed diner, I received an incredibly blunt and rude response saying no. No information about diner shown on website so rang to enquire, waited half a day for a response to a simple question. When finally through, another rude employee who sounded like he didn’t want to be on the phone, still didn’t know the information about diner, was told he would ring the hotel and email me the information, I’m still waiting 3 days on… the whole experience has been incredibly poor. I’ve rang direct to the hotel before booking and after booking and they couldn’t be any more helpful, friendly or proactive, everything PetsPyjamas are not! I simply used them as they were slightly cheaper with the offer but all the hassle was certainly not worth the small saving. Would not recommend to anyone!

Odpowiedź od PetsPyjamas
First time using pets&pyjamas
First time using pets&pyjamas, was very smooth until I got a call saying it would be more expensive but Alison was a diamond and sorted it out and got me the best deal and package. Due to the result I will use pets&pyjamas again.

Odpowiedź od PetsPyjamas
Donna was very helpful over the phone…
Donna was very helpful over the phone and was able to change and update a gifted voucher that allowed us to book a trip easily without any hastle. Easily contactable and happy to help - I would recommend their service!

Odpowiedź od PetsPyjamas
Was in touch with a lady named Zahraa…
Was in touch with a lady named Zahraa she was a great help, place looks fantastic, purchased it as a gift for mother, hope she enjoys !!

Odpowiedź od PetsPyjamas
Hotel booking
We booked a hotel this afternoon with our dog - super service provided by Zahraa. Everything completed promptly and confirmation of booking received from the hotel. Looking forward to our break after new year

Odpowiedź od PetsPyjamas
5 Star service
Fantastic service given through the booking process. Natalie gave us a first class service and kept us up to date with great communications.

Odpowiedź od PetsPyjamas
Friendly and helpful
Zahraa was very helpful in setting up a nice Christmas surprise for my brother, sister-in-law and Monty! 🙂

Odpowiedź od PetsPyjamas
Sorted
Alison ironed out all the problems with panache. Very friendly lady and quick off the mark. Thank you Alison.

Odpowiedź od PetsPyjamas
Super Efficient
Chose it booked it and all done very quickly. Great Service from Pets PJs. Thank-you Natalie

Odpowiedź od PetsPyjamas
An excellent service
I was having trouble finding the right accommodation for us and our dog Tilly, I shouldn't have worried after speaking to Alison at Pets Pyjamas she quickly found and booked the ideal place for us to see in the New Year. Perfect!!
Thank you, Alison, delighted with the service.
Wishing you a Merry Christmas and a happy New Year.

Odpowiedź od PetsPyjamas
Booking with PetsPyjamas was so simple
Booking with PetsPyjamas was so simple. The first choice was perfect for my needs and I personally feel very well priced! Contact was above and beyond from Andrea.
I will definitely use PetsPyjamas whenever I’m travelling with my dogs, I can’t thank Andrea and the team enough!

Odpowiedź od PetsPyjamas

Odpowiedź od PetsPyjamas
Excellent Experience!
Jodie was very helpful in answering our queries, which meant we were confident in booking our trip. It is also great value, and a smooth service! We're so excited to be going away with our Dog for the first time! Thank you Jodie for your help!

Odpowiedź od PetsPyjamas
Dog friendly hotel break easily booked
I was able to book a dog friendly break away very easily and am looking forward to my trip. Andrea responded quickly to my enquiry.

Odpowiedź od PetsPyjamas
Very fast and efficient
Very fast and efficient. Jodie called me back and swiftly booked the hotel.

Odpowiedź od PetsPyjamas
Easy to use and a great experience
I booked a stay at the dog-friendly Colwall Park through PetsPyjamas. From the moment I booked to the moment I arrived at the hotel, the PetsPyjamas concierge team were super helpful. The hotel was also super nice, the staff were lovely and treated Luigi (my dog) like a king. The price was very considerable considering I was bringing a dog. Usually I would pay a minimum of £10 per night just for Luigi. However, I only had to pay for the room. I'll be using PetsPyjamas for all of my staycations, even when travelling without Luigi.

Odpowiedź od PetsPyjamas
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