Thank you Pershop direct for an excellent service, I ordered my Dog a slip lead and it arrived within two days, and that was with standard delivery. I will be using them for all my pet needs in the fu... Zobacz więcej
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Wide range of good quality pet products. In particular the Ancol tartan coats are brilliant and my two diva westies love them as well as looking remarkably cute walking side by side .Order was pr... Zobacz więcej
Reakcja na opinię
I found their website very informative, easy to use and I’m very pleased with the julius K9 harness I purchased. It really helps to keep my 7 month old Labrador under control when out on walks. I was... Zobacz więcej
Reakcja na opinię
Ordered a ruffwear harness from here last week (Thursday late), delivered today (Monday 5th), this was using the free shipping so impressed with shipping time. Bought the harness as it was in the outl... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Hertford-based Petshop Direct is an online family retailing business working with a dedicated team of highly skilled individuals who care greatly not only about our customers, but also about their feline and canine friends. We supply a comprehensive range of top-quality accessories and food for cats and dogs by industry-leading brands including Julius-K9, Ancol, Ruffwear, Planet Dog , Bon Appetit and Wolf's Mountain at extremely competitive prices.
Dane kontaktowe
Unit 6 71 Mead Lane Industrial Estate , SG13 7AX, Herford, Zjednoczone Królestwo
- 01992 334 905
- info@petshopdirect.co.uk
- petshopdirect.co.uk
4,8
Doskonała
393 recenzji
Zaprasza klientów do wystawiania recenzji
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Nie odpowiedziano na negatywne recenzje
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Great after sale customer service
Great after sale customer service. I had a slight problem with the payment page which have an error message when the payment had actually give through. Issue quickly resolved. Quick delivery
1 marca 2023
Odpowiedź od Petshop Direct
We're thrilled to hear that you found our customer service exceptional! Providing excellent support is one of our top priorities, and your feedback reinforces our commitment. We're grateful for your kind words and will ensure that we maintain this level of service.
Best regards
Petshop Direct Team
Easy ordering
Easy ordering, prompt service and easy exchange when I phoned about a problem with one of my items. Good service, thanks.
28 lutego 2023
Excellent customer service
I made a mistake with the tag I wanted and they edited my order. It arrived quickly and I got money off as I’d used them before.
27 lutego 2023
Excellent service.
23 lutego 2023
Quick delivery and great products
3 lutego 2023
Very quick dispatch and delivery of a…
Very quick dispatch and delivery of a dog harness. Good price, will definitely buy from here again
6 lutego 2023
Good service
Bought muddy paws stormguard coat. Delivered on time even during postal strike. Good service thank you
19 grudnia 2022
Opinia niezależna
Excellent service
I spoke to a very helpful gentleman over the phone about getting a delivery before Christmas. Product arrived in good time and my dog loves her toy!
23 grudnia 2022
Poor Customer Service, wrong item sent
I ordered 2 dog coats size small, and was sent 1 small dog coat and 1 large dog coat. I tried several times to call but had no answer, so I posted the coat back at my own expense. I have today received a message with an amended invoice refunding me the cost of the coat. No apology, no explanation, no refund of postage. I'm disappointed and will never use Petshopdirect again. Amazon may not pay their taxes but they give a much better service.
17 grudnia 2022
Odpowiedź od Petshop Direct
Dear Heather.
Thank you for your feedback. We are sorry for this issue. The large jacket sent in error was packed accidentally in a wrong bag received from the manufacturer. It could be a manufacturer error, something we are investigating still.
Regarding calling us. We are trying our best to respond to as many calls as we can. Because of the recent Royal Mail strikes and delays, we’ve had an increased number of call, and this has impacted our ability to take all calls.
We always recommend contacting us by email for a quicker response. In your case we've did not receive any emails from yourself.
The order you've placed with us had a few items and only one has been returned which has been refunded. The shipping charge paid initially for faster delivery is not refundable.
If you have any other question, please contact us at info@petshopdirect.co.uk rather than calling us as we operate normal hours.
Have a great Xmas ahead.
Best Regards
Petshop Direct Team
I have not received my order yet
16 grudnia 2022
Odpowiedź od Petshop Direct
Dear Susan
Thank you for your feedback. We are sorry for the delay. The parcel is still in transit with Royal Mail currently at Milton Keynes sorting office. The recent Royal Mail strikes had an massive impact on the delivery times. We apologise for any inconvinince created.
Have a great Christmas Festive Season ahead.
Petshop Direct Team
Absolutely shocking I ordered this…
Absolutely shocking I ordered this spray for an emergency and it’s been two weeks
I have had no updates where it is
I need it to come
7 grudnia 2022
Odpowiedź od Petshop Direct
Dear Miriam. Thank you for your feedback. The parcel has been dispatched as normal but it still with Royal Mail. The recent Royal Mail strikes have affected the delivery times. It seems the Scotland postcodes are the most affected.
We are really sorry for the delay.
Petshop Direct Team
Order received quickly
Order received quickly, will know if dog is kept dry by her new mac when it rains! It was a very reasonable price.
3 grudnia 2022
Odpowiedź od Petshop Direct
Thank you for taking your time to leave your feedback. We hope to see you again in the future.
Kind Regards
Petshop Direct Team
Easy to find what I required
Easy to find what I required, order and came fairly swiftly.
2 grudnia 2022
Odpowiedź od Petshop Direct
Hello Sonia
Thank you for sharing. We glad that your parcel made it on time. Have great Chirstmas ahead.
Kind Regards
Petshop Direct Team
Odpowiedź od Petshop Direct
Dear Lesley
Thank you for choosing us to care four furry friend and thank you for your lovely feedback.
Kind Regards
Petshop Direct Team
Very good product
Very good product, good value. Very helpful, good customer service. Well packed, arrived on time. Very pleased. One of the best companies I have dealt with,
20 listopada 2022
Odpowiedź od Petshop Direct
Hello
We are delighted to see your feedback. Thank you for sharing your experience with our community.
Kind Regards
Petshop Direct Team
Odpowiedź od Petshop Direct
Thank you for your feedback and for choosing us on your pets's need.
Hello
We are delighted to see your feedback. Thank you for sharing your experience with our community.
Kind Regards
Petshop Direct Team
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