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As a pet sitter I really appreciate the customer support services and the support they give to us thanks a lot

Awesome app for pet owners and sitters. Easy to use and safe ☺️ Highly recommended

very supportive and understanding admin.

I am not appearing in the search results although I spent days setting up the whole profile and taking all of their tests and everything is verified. I was told that they will fix it as soon as possible but after a day I understood that they don't even think there's a problem so they did nothing but promptly say they're working on it urgently.

App de confiança e segura tanto para tutores de Pets, Pets, tanto para os Backers/prestadores de serviço. Pagamento a horas! Algarve já tem Petbackers. Super recomendo para todos que tem amor aos seus pets e precisam do melhor serviço e assegurado. Nível de recomendação 5 estrelas!

I can't be more disappointed with a company than petbacker.

We have given our cat for care on their platform and we got it back nearly dead; the cat still suffers from heart problems.

The platform litterally does NOT care about ANYTHING of this and that shows of 2 months of 0,0 replies except to 'wait'.

Total garbage

客服人員回覆和處理都很快
很感謝她那麼快幫我處理事情

Ive been part of petbacker as a sitter and have been super happy with the services they provide!
The support team is always quick to reply, and they have been very helpful when needed!
The app itself is very convenient and im glad i found them!
I found so much joy and knowledge working with them and will continue to work with them as long as i do this!

Great and fast staff!

PetBacker is an excellent platform for finding reliable pet care services. Is offers a wide range of options for pet services with verified reviews to help choose the right provider. The booking process is simple, and the customer support is helpful and responsive. Highly recommended for pet owners seeking trustworthy care!

It took me a while to write this review, as I was too emotional to put my feelings into words. What I feel isn’t anger—at least not entirely—but deep sadness and regret for being too trusting and naïve.
Due to personal circumstances, I had to find a temporary home for our beloved cat. I didn’t want to send her to a shelter, so I searched for a family where she would be surrounded by love, care, and attention. While this option was more expensive, it gave me peace of mind knowing she would be in good hands.
In the beginning I had the feeling all went well and the family took care of her as they should.
Unfortunately, what followed was nothing short of heartbreaking. Months passed before I could bring my cat back home, and I counted the days until we were reunited. But when I finally saw her again, I was in complete shock. She was unrecognizable—alarmingly thin, with matted fur, tangles, and bald patches on her tail. She had lost more than half her body weight.
Throughout those months, I had repeatedly asked for photos to check on her well-being. The caretaker only sent one photo a month, along with excuses that her weight loss was due to not giving her treats. I was concerned but never imagined the true extent of her suffering.
When I took her to the vet, the severity of her condition became horrifyingly clear. My cat had accumulated so much fluid in her body that her organs couldn’t even be seen on the X-ray. She was struggling to breathe. The vet had to extract 2.4 liters of fluid from her chest and abdomen using long needles. For the first time in months, she could breathe again—but the procedure revealed just how frail and close to death she was. We ended up paying over 4,000 AED for her treatment.
Now, she’s finally home, and we’re doing everything in our power—with the right medication, care, and endless love—to help her recover. I hope and pray she will be with us for a long time yet.
I wouldn’t wish this experience on anyone. It’s truly heartbreaking, and I hope no other pet has to endure what my cat went through. Please, if you are ever in a similar situation, be extra cautious and vigilant about the person or family you entrust with your beloved pet.

Siempre pero siempre me ayuda a solucionar mis problemas, Camille es un amor entero, soporte está las 24 horas pendiente y ayudando a los cuidadores y dueños, la aplicación se maneja de una manera excepcional y estoy eternamente agradecida con su ayuda y apoyo, además de la amabilidad y el cariño que ofrecen, les doy un 100! 💗✨

Petbacker is the best pet sitter app that connects pet parents with the reliable pet care takers nearby.
This app truly becomes a mandatory when you want to take a vacation and have to leave your pets to someone reliable.
You can have multiple options like pet boarding, sitting at home, daycare, dog walks and even pet taxi.
You can have conversations directly with the service providers, once you feel comfortable, you can book instantly and the payment is secured till the job well done (without any dispute).
Petbacker has strict rules for the safety of pets and to build trust within the pet lovers community, so chances of positive experiences are high.
Thank you for letting us have peace of mind while we are away from our pets!

PetBacker is a convenient and reliable platform for pet owners to find trusted pet sitters, walkers, and groomers. The app makes booking easy, ensures secure payments, and provides a great way to connect with experienced pet caregivers. Highly recommended for pet parents seeking quality pet care services! Cheers PetBacker team.

The application is excellent plus the customer support is very proactive.

Pet Backer is Very Helpful to me as a one of there Pet Sitter but over all Pet backer is the best app to find sitter and have a satified services.

1st time using these guys, along with their provided app, and so far, am liking these guys a lot. The interface is pretty simple and straightforward, payment is easy and secure, and bookings are hassle free and rather flexible. Something came up (on my part) that I had to move the dates, and customer support was pretty prompt to address and resolve the matter. Definitely going for these guys again come next holiday!

Khushali is very helpful! Petbacker helps a lot!

Excelente servicio