It’s no surprise this company has a TP rating of 2.6! I have been waiting on a simple update to a pension query since mid July 2026 and today received a generic (clearly AI created) response that... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Moved to a different provider and they made things as awkward as they could, also reported us to the Pensions Regulator, these people are incompetent. Take ages to answer the phone
Reakcja na opinię
Have been trying to close down my business after a bereavement which I was finding very difficult as I’m not very computer savvy and needed to close down our accident cover account, spoke to a lovel... Zobacz więcej
Reakcja na opinię
This claim for my late Husbands pension has been ongoing since March, I finally got a decision to pay the funds to me on 15th July, I provided bank details etc which they received on 17th July, then I... Zobacz więcej
Reakcja na opinię
2,5
Słaba
90 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Awful company. Do not trust them
Awful company. Haven't received my opt out package after months. They sent first to the wrong address which is a major data breach but still haven't received anything to my current address and it's been 10 days. They have stopped replying to my emails, even complaints. I'll continue regardless. Whether I have to sue for the data breach, contact the ombudsman or get my other colleagues witness statements about not receiving theirs either, I've got time.
25 listopada 2025
Opinia niezależna
Może korzystać z AI, aby udzielać odpowiedziCzytaj więcej
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
They mislead and deceive you
Be very careful.When I made a request to leave the plan they said there was no money in the account yet.But when I requested it again, they said I had exceeded the one month period for cancellation.This is a situation that will create legal proceedings.Both victimization and a behavior that has no good intentions towards its members. Now I'm waiting for them to investigate and I will act according to their response.
A week later, their response was: You should cancel even if you don't have any money in your account.Only someone with the same number of cells in their brain as the number of fingers on one hand can give such an answer.I hope this issue reaches their CEO, if they have a CEO at all!!!
1 listopada 2025
Opinia niezależna
Odpowiedź od Peoplespartnership
Hello Kemal
We’re sorry to hear of your frustration towards the opting out process. We understand how stressful it can be when dealing with financial arrangements.
If you’ve requested to opt out of your workplace pension scheme within 1 calendar month of being enrolled, you’ll be entitled to a refund of your contributions.
However, if you’ve requested to cease active membership after this time, you won’t be entitled to a refund. Any contributions that you and your employer have paid into your pension pot will remain invested in The People’s Pension until you decide to access your benefits.
Rest assured, any money you have saved with us will be ready for you when you retire, and you can choose to opt back in to our scheme as well.
If you’re still not happy with our explanation around this process, please email us at tellusmore@peoplespartnership.co.uk. We’ll do our best to provide you with an adequate response.
We hope this helps to give you some clarity and reassurance.
Many thanks
Rhiannon
The People’s Pension, provided by People’s Partnership
Totally perfect.. honest response.
The PP have been absolutely amazing over 6 years for me. I have multiple pensions and consolidation has thrown me against the wall and brought me to tears, and im not where near completed 5 yrs later. The PP have been an open door, answering questions and giving free advice, more than their remit, supporting me to manage the work myself. They are open and honest proffessional and very humane. I couldn't have been more happy. Their percentages are brilliant. And I now, thanks to the help of a lovely agent Stephanie on a phone call) have a full payout (as iv moved jobs) with zero fuss and within 10 days. I would return to The Peoples Partnership anytime.
Thank you guys you have been a credit to your name, when others made it hard you made it all easy. Applause 👏
1 października 2025
Opinia niezależna
Odpowiedź od Peoplespartnership
Hi Annie
Wow! Thanks for such a positive review. We’re blown away by your kind words.
We really appreciate you taking the time to share your experience with us, and we’re glad you’re happy with our service.
Kind regards
Guiseppe
The People’s Pension, provided by People’s Partnership
A terrible experiance with shocking…
A terrible experiance with shocking customer service. I have been dealing with the bereavement team in regard to a payout from my late father's policy. This company has continually ignored emails. Delayed payment and given the wrong information. Eventually a payment came through....which is the incorrect amount. I have sent in excess of 10 emails and more recently 3 emails directly to the bereavement team and recieved NO REPLY. The lack of communication and sheer disregard this company has for customers is appalling.
1 września 2025
Opinia niezależna
Odpowiedź od Peoplespartnership
Dear Nicola
We’re sorry to hear you’ve had a bad experience when speaking with and emailing us. We know how frustrating it is when you want some help or information and things don’t seem to work out, especially when it’s something very important.
We always strive to put you first and at the heart of everything we do. It sounds like we’ve missed the mark throughout this process though, so we would like to offer a sincere apology.
Please provide us with your details and some further information by emailing tellusmore@peoplespartnership.co.uk, and we’ll get in touch to resolve things for you as quickly as possible. You should receive a reply from us within 3 working days.
Alternatively, if you would like to call us on 0300 2000 555, we can assist you over the phone.
Thanks for your patience.
Taliah
The People’s Pension, provided by People’s Partnership
I’ll now be taking this to the fca
I’ll now be taking this to the fca. This company is not for for purpose and should not be operating. . I made two complaints and then had to come on trustpilot to complain as neither had been dealt with . That was the 20th and was apologised to and told to
Email tbe complain in again and it would be dealt with in 3 days . That was ten days ago. They basically have zero complaints procedure and I am finished with the stress dealing with this . I’ll now take this to the fca . Utterly repugnant and disgraceful service.
1 września 2025
Opinia niezależna
Terrible customer service
I requested this firm to delete my personal data. They asked me for personal data to locate my account, which I refused to do over email. I then called and managed to speak with an irritated agent who explain why they cannot delete the data for x years. I then emailed to get confirmation of what he told me, and again they asked for the same personal data to be able to answer, even though they didn't need that to confirm with an yes or no. I decided to stop there. What's the point in wasting time with small minds?!
The world of finances is full of incompetents like these ones.
16 sierpnia 2025
Opinia niezależna
Odpowiedź od Peoplespartnership
Hello Daniela
Thanks for taking the time to leave your review, and we're sorry to hear you haven't been happy with our service lately. I hope this explanation will suffice.
We'd firstly like to sincerely apologise, as we understand this has caused you a lot of frustration. We'd like to assure you that we wouldn't ask for something that isn't necessary, and we certainly don't condone the behaviour you received when you called us.
When our members contact us, we are legally required to request a certain amount of data in order to not only locate their account, but to ascertain the identity of the person contacting us as the owner of the account in question. If we were to disclose this information to anybody else, we would be in violation of GDPR law.
If you're still interested in having your data removed from our database, we can certainly do this for you. If so, please contact us and tellusmore@peoplespartnership.co.uk where one of my colleagues can look into this for you.
Thank you for your patience,
Dan
People's Pension, provider of People's Partnership
Thanks Yogesh
Had to change my account details and had a few questions to be answered. I was on call with Yogesh, he was calm, professional and patient.
15 sierpnia 2025
Opinia niezależna
Odpowiedź od Peoplespartnership
Dear Morgan-Rhys
Thanks for your kind feedback about our contact centre team. We’re glad you found them helpful. We know how hard they work to make things work out for our members, so it’s really rewarding when our members feel like we’ve done a good job too.
We’ll pass on your feedback to Yogesh who helped you out. We’re sure they’d be delighted to hear it.
Kind regards
Taliah
The People’s Pension, provided by People’s Partnership
Yogesh was a great help
I needed some urgent information and rather than using the email facility, was able to get through on the phone line straight away and spoke to Yogesh. He was a pleasure to deal with, very efficient and answered the questions straight away.
8 sierpnia 2025
Opinia niezależna
Odpowiedź od Peoplespartnership
Hello Victoria
Thanks for taking the time to leave such nice words about our colleague, Yogesh.
We're delighted to hear you found him helpful. We'll be sure to pass this feedback onto Yogesh and his line manager, who I'm sure will be over the moon to hear this lovely review.
Kind regards
Dan
People's Pension, provided by People's Partnership
Eventually resolved…
Took a while to resolve my issue with various emails going back and forth but eventually spoke to Yogesh in customer support and managed to update the details needed
30 lipca 2025
Opinia niezależna
Odpowiedź od Peoplespartnership
Hi Rob
we’re glad some things went well for you, but we’re disappointed you had a couple of issues along the way. We always strive for perfection, but occasionally a spanner gets in the works. Thanks for highlighting where you think we went wrong.
We’ve taken your feedback on board and will look at how we can make changes to improve the service we provide to all our customers.
All the best
Emily
The People’s Pension, provided by People’s Partnership
I would give a negative rating if one…
I would give a negative rating if one was available
Over the past 5 years People's Pensions has continued to make the same mistakes, eventually acknowledging them as errors on their part only to repeat the same errors months or years later.
Their complaints process is an utter shambles the most recent one is now in month 4 and no responses but we are still continue to receive threatening letters for not making contributions to a clients business pension scheme for a business that ceased over 5 years ago
The I wouldn't trust them to mow my lawn let alone look after my pension
31 lipca 2025
Opinia niezależna
Odpowiedź od Peoplespartnership
Good afternoon Neil
Thanks for your feedback around our response time regarding your query. Any feedback we receive helps us to improve. Whilst we always work to make sure our members get the best service possible, it looks like we’ve fallen a little short of your expectations here.
We understand how frustrating it can feel being unable to get the service or information you need.
If your query still hasn’t been resolved, please email us at tellusmore@peoplespartnership.co.uk
We’ll look into your issue as quickly as possible. We usually respond within 3 days.
Rhiannon
The People’s Pension, provided by People’s Partnership
Unbelievably Incompetent
Really dreadful. Have been trying to organise a transfer into this scheme from another ( only because it was the sole way to access the money ) and there have been hiccups and incompetency all the way along. They're now talking about tax rules which prevent them from giving me my money, yet HMRC have never heard of them before??
29 lipca 2025
Opinia niezależna
Odpowiedź od Peoplespartnership
Good morning
Thanks for taking the time to leave this feedback about your transfer, and we're sincerely sorry if its taken longer than you might have anticipated.
In light of legislation introduced in 2021, we are required to carry out additional due diligence in certain circumstances.
This enhanced process is designed to safeguard our members’ pension savings and reduce the risk of pension scams. While these measures are essential for ensuring security, they may occasionally result in delays as we gather the necessary information.
We remain committed to protecting our members’ funds, even if it means that some processes may take a little longer to complete. However, we completely respect the frustration this might cause.
If you'd like to get in touch with us as tellusmore@peoplespartnership.co.uk, we'd be happy to take a look and try to find a solution for you.
Thank you for your patience.
Dan
The People's Pension, provided by People's Partnership
Biggest rip off there is opted out had…
Biggest rip off there is opted out had emails statinh opted out yet 3 mth later still pinchinh my money tk tge point ove just put my notice im if my next job has thus governent con organisation ill walk away avoid these like the plague
29 lipca 2025
Opinia niezależna
Odpowiedź od Peoplespartnership
Dear George
We’re sorry to hear of your frustration towards the opting out and auto-enrolment process.
When you start work with a new employer, you’re automatically enrolled onto their chosen provider’s pension scheme. Unfortunately, this has to be done every three years to comply with HM Revenue and Customs (HMRC) law and regulations in place.
We’re also very sorry to hear you’re unhappy with our response regarding being re-enrolled. We always work to make sure our members get the best service possible, although it looks like we’ve fallen short of your expectations here.
Please provide us with your details and some further information by emailing tellusmore@peoplespartnership.co.uk, and we’ll get in touch to resolve things for you as quickly as possible. You should receive a reply from us within 3 working days.
Our sincere apologies again for not resolving your issue the 1st time around.
Taliah
The People’s Pension, provided by People’s Partnership
Yogesh was amazing! Absolute gem to the company!
Yogesh was so lovely. Super thorough and helpful agent, who listened to me actively and showed genuine care about my query. What a guy and an asset to the team there. Thank you so much and I really hope they appreciate you because you made me feel so much at ease and resolved an issue that had been causing me stress. Thankyou!
25 lipca 2025
Opinia niezależna
Odpowiedź od Peoplespartnership
Dear Seneer
Thanks for your kind feedback about our contact centre team. We’re glad you found them helpful. We know how hard they work to make things work out for our members, so it’s really rewarding when our members feel like we’ve done a good job too.
We’ll pass on your feedback to Yogesh who helped you out. We’re sure they’d be delighted to hear it.
Kind regards
Charlie
The People’s Pension, provided by People’s Partnership
Awful pension provider
Awful pension provider, it will take you ages to get your money , there service is poor, there returns are poor, there attitude is poor, better yo go elsewhere and take all your money out and from this awful company.
18 lipca 2025
Opinia niezależna
Odpowiedź od Peoplespartnership
Hello Alex
We’re very sorry to hear you’re unhappy with our response regarding your query. We always work to make sure our members get the best service possible, although it looks like we’ve fallen short of your expectations here.
We understand how frustrating it can feel when you don’t get the service or information you need, especially if it’s around your pension savings or plans for your future. Sometimes, the information required to resolve a member’s issues cannot be found at that moment, or something’s been missed when communicating between the team and a member.
Whatever the reason for our inadequate response this time around, we’ll do our best to move forwards and resolve your issue as quickly as possible. Please email us at tellusmore@peoplespartnership.co.uk and we should get back to you within 3 working days.
Our sincere apologies again for not resolving your issue the 1st time around.
Taliah
The People’s Pension, provided by People’s Partnership
Incredibly poor customer service Team
Incredibly poor customer service Team. It’s taken months for me to transfer a relatively small pension to another provider and I’m still waiting. It took them over a month to inform me they needed my transfer request to come from an email address they had on file. I completed their request and after another few weeks they informed me I needed to fill out a questionnaire. Then after another few weeks I called again to escalate my issue of nothing happening and I was promised a next day call back from agent who was personally managing my issue which obviously did not happen. I called again to make another complaint and was offered a good will gesture and for the transfer to be dealt with asap. A few weeks later again I received an email informing me my address did not match on file (which it 100% does because it’s correct in my online account and when I call you and pass security). Called again to escalate, promised a next day call back again by someone who again was personally managing my issue. No next day call back again…received a call the following day (no VM left as requested), called back to escalate again and was PROMISED yet another call back by 6pm same day, and yet again no call. I’m a very easy going and amenable person but this customer service team is the most time consuming and poor I’ve encountered. I’ll be seeking to take things beyond their complaints team who don’t see things through
17 lipca 2025
Opinia niezależna
Odpowiedź od Peoplespartnership
Dear Dan
We’re sorry to hear the transfer process hasn’t been as simple as you would’ve liked. We know how frustrating it is when you want to take control over your decisions, and we make it our goal to provide all our customers with a quick and prompt service. We don’t intend to place barriers or obstruct your transfer for any purpose.
We make it a priority to protect our members’ pension savings, especially when it comes to transferring. The steps which members must complete on their transfer journey help to make sure that such an important decision isn’t made passively or in a hurry.
Due to new legislation introduced in 2021, we’re also required to apply additional due diligence in some circumstances. While this helps to keep members’ money safe and reduces the risk of them falling victim to pension scams, it can cause a delay in obtaining the additional information required.
If you’d like to get in touch, please email us at tellusmore@peoplespartnership.co.uk. We’ll work to resolve any outstanding issues you may have as quickly as possible. You should receive a reply from us within 3 working days.
Thanks for your patience.
Guiseppe
The People’s Pension, provided by People’s Partnership
Have been trying to close down my…
Have been trying to close down my business after a bereavement which I was finding very difficult as I’m not very computer savvy and needed to close down our accident cover account, spoke to a lovely lady called Emma Stevens and she couldn’t have been more helpful, she dealt with everything and managed to sort everything out from her end so thanks Emma , I am very grateful
Regards
Richard Leatherland
17 lipca 2025
Opinia niezależna
Odpowiedź od Peoplespartnership
Hello Richard
Thanks for taking the time to leave such a lovely review about our colleague Emma.
We know how hard our colleagues in our contact centre work to give you the best service possible, so it delights us to hear this was reflected in your phone call with Emma.
We'll be sure to pass this feedback onto her and her line manager, who I imagine would both love to hear this.
All the best
Dan
The People's Pension, provided by People's Partnership
Spoke to a very helpful guy called…
Spoke to a very helpful guy called Lloyd.
He was great, explained everything, suggested what I could do & sent me information that I would need while we talked.
Thanks Lloyd.
10 lipca 2025
Opinia niezależna
Odpowiedź od Peoplespartnership
Dear Doug
Thanks for your kind feedback about our contact centre team. We’re glad you found them helpful. We know how hard they work to make things work out for our members, so it’s really rewarding when our members feel like we’ve done a good job too.
We’ll pass on your feedback to Lloyd who helped you out. We’re sure they’d be delighted to hear it.
Kind regards
Charlie
The People’s Pension, provided by People’s Partnership
Bina was great 10 out of 10
I have been trying to log on to see how my pension is doing but it kept saying my info doesn't match with the info they have, so I rang them.
I spoke to a lovely, very helpful lady called BINA and after a few minutes she discovered that the date of birth my employer had given them was wrong by about 10 years, which was great in my head as that made me 50 not 60 but in reality it was an issue. BINA has set the ball rolling to get it changed and I should be able to log in by Tuesday of next week, which is a relief. 10 OUT OF 10 FOR BINA AND A BIG GOLD STAR 😁❤️
4 lipca 2025
Opinia niezależna
Odpowiedź od Peoplespartnership
Dear Tracy
Thanks for your kind feedback about our contact centre team. We’re glad you found them helpful. We know how hard they work to make things work out for our members, so it’s really rewarding when our members feel like we’ve done a good job too.
We’ll pass on your feedback to Bina who helped you out. We’re sure they’d be delighted to hear it.
Kind regards
Emily
The People’s Pension, provided by People’s Partnership
Having to raise a legal dispute as they…
Having to raise a legal dispute as they are refusing to remove me from there pension scheme. Absolutely disgraceful you can’t force someone to stay in your pension scheme however peoples partnership feel like they can, 8 different emails telling them to remove me and they just keep telling me I need to really think about the decision and then refusing to remove me.
6 czerwca 2025
Opinia niezależna
Odpowiedź od Peoplespartnership
Hello Ben
We’re very sorry to hear you’re unhappy with our response regarding your query. We always work to make sure our members get the best service possible, although it looks like we’ve fallen short of your expectations here.
We understand how frustrating it can feel when you don’t get the service or information you need, especially if it’s around your pension savings or plans for your future. Sometimes, the information required to resolve a member’s issues cannot be found at that moment, or something’s been missed when communicating between the team and a member.
Whatever the reason for our inadequate response this time around, we’ll do our best to move forwards and resolve your issue as quickly as possible. Please email us at tellusmore@peoplespartnership.co.uk and we should get back to you within 3 working days.
Our sincere apologies again for not resolving your issue the 1st time around.
Beth
The People’s Pension, provided by People’s Partnership
Trying to retire - Peoples pension are inexplicably holding this up
Trying to retire. Annuity provider has received funds from Peoples Partnership over 2 weeks ago. Peoples partnership has not provided the annuity provider with the regulatory notes that should accompany the payment and therefore can not set up my annuity. Apparently this should have taken someone 5 mins to sort out. I have made a complaint and heard nothing back. This is a basic incompetence. But the frightening thing is that despite making formal complaints and multiple telephone chasers, no progress is being made to address this mistake. This suggests to me a fundamental structural issue that is probably a result of home/hybrid working as the admin team are not allowed to take telephone calls...how embarrassing!
Please note the copy and paste response to my grievance below by Beth.
THE FACT HERE IS THAT THE MONEY HAS BEEN TRANSFERRED. UNFORTUNATELY PEOPLES PARTNERSHIP LACK BASIC COMPETENCE IN THAT THE MONEY HAS BEEN SENT WITHOUT THE REQUIRED REGULATORY NOTES. THIS IS A MATTER THAT SHOULD BE ADDRESSED IMMEDIATELY AND SHOULD NEVER FALL INTO THE COMPLAINTS PROCESS. WE ARE NOW THREE WEEKS ON FROM THE PAYMENT BEING MADE AND NO FURTHER FORWARD BECAUSE OF PEOPLES PARTNERSHIPS INCOMPETENCE. THE PROBLEM IS THEIR OWN INTERNAL PROCEDURES BEING UNFIT FOR PURPOSE. IT IS TELLING THAT BETH HAS NOT EVEN OFFERED TO TRY AND RESOLVE THE ISSUE. PATHETIC!
4 czerwca 2025
Opinia niezależna
Odpowiedź od Peoplespartnership
Hello Andrew
We’re sorry to hear it’s taken longer than you would’ve liked to transfer your pension. We know how frustrating it is when you want to take control over your decisions, and we make it our goal to provide all our customers with a quick and prompt service. We’d never aim to obstruct your transferral process, and we always respect your decision to leave us.
Unfortunately, sometimes there are delays. This can be down to several factors, such as receiving the wrong paperwork, out of date account details, or waiting for a 3rd party involved in the process.
Unfortunately, it’s not possible for members to track the progress of their transfer request online. There’ll likely be a genuine reason for the delay, however. If you’d like to get in touch with us at tellusmore@peoplespartnership.co.uk, we’ll do our best to find out what’s caused it, and to move things along as quickly as possible. You should receive a reply from us within 3 working days.
Thanks for your patience.
Beth
The People’s Pension, provided by People’s Partnership
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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