I spoken to Lisa who was very helpful and very patient with me and has offered her services if I need further support. More often than not, you get someone new who doesn't know the situation which can... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Seyi was extremely helpful in resolving my re-enrolment issue today. Shetook the time to understand the problem properly, explained the steps clearly, and handled everything efficiently and patiently.... Zobacz więcej
Reakcja na opinię
Mine was a simple enquiry so I cannot speak with experience about all matters. However, as there was a long call queue Smart Pensions rang me back. Orly was professional, polite, proficient and very... Zobacz więcej
Reakcja na opinię
Shannon was very helpful with my problem she helped me sort my issue and also answered my question on what my next step would be she was precise with clear instructions she was also very polite th... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje o Smart Pension
Napisane przez firmę
Smart Pension is one of the largest pension providers in the UK. We look after the savings of over 1.5 million people, and more than 90,000 UK businesses trust us with their workplace pension scheme.
We make it easy for employers to set up and stay on top of their workplace pension scheme, saving them time to get on with what’s important. And we make it easy for savers to stay in touch with their pension too, whether that’s through the click of a mouse or a tap on their phone. We make it so easy because we’ve invested in our own technology to make everything as simple and efficient as possible. And, because that tech is so efficient, we can invest in great services, like our UK-based Customer Experience Team, available through live chat or over the phone.
Transform your pension savings to Smart Pension by downloading the app today:
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Dane kontaktowe
136 George Street, W1H 5LD, London, Zjednoczone Królestwo
- 0333 666 2323
- ask@smartpension.co.uk
- www.smartpension.co.uk
4,7
Doskonała
4 tys. recenzji
Odpowiada na 100% z negatywnych recenzji
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Shannon was very helpful
Shannon was very helpful
with my problem she helped me
sort my issue and also answered
my question on what my next step would be she was precise with clear instructions she was also very polite thoughtful and patient with me
20 kwietnia 2026
Odpowiedź od Smart Pension
Hi Lynne,
We’re so happy that Shannon provided you with such a great experience. Thank you for taking the time to leave a review. We’ll pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
Seyi was extremely helpful in resolving…
Seyi was extremely helpful in resolving my re-enrolment issue today. Shetook the time to understand the problem properly, explained the steps clearly, and handled everything efficiently and patiently. Her manner was friendly and reassuring, which made what could have been a frustrating process very straightforward. Excellent customer service throughout. Thank you, Seyi.
20 kwietnia 2026
Odpowiedź od Smart Pension
Hi Jacqui,
We’re so happy to hear that Seyi provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it, and your feedback is very important to us.
Thanks,
Smart Pension
Superb customer service
My call was answered very quickly and Rebecca sorted my query out within minutes!
20 kwietnia 2026
Odpowiedź od Smart Pension
Hi Natalie,
We’re delighted to hear that Rebecca was able to sort out your query. Thank you for leaving such a lovely review. If you need any more support, please let us know.
Thanks,
Smart Pension
Helpful at smart
Thank you for all your help this morning.
Seri was friendly and very helpful.
20 kwietnia 2026
Odpowiedź od Smart Pension
Hi Mandie,
Thank you so much for your feedback about your experience with Seyi – we’ll be sure to pass this on to them and share it with the rest of the team.
Thanks,
Smart Pension
Very helpful and knowledgeable
20 kwietnia 2026
Odpowiedź od Smart Pension
Hi Customer,
Thank you for your review. We’re so happy to hear that your experience with us was so positive. If you need any more help in the future, please let us know.
Thanks,
Smart Pension
Odpowiedź od Smart Pension
Hi,
Thank you so much for your feedback about your experience with Rebecca – we’ll be sure to pass this on
to them and share it with the rest of the team.
Thanks,
Smart Pension
Shannon answered my query quickly and dealt with my query efficiently
Shannon answered my query quickly and was very clear explaining what had happend and what she was going to do to sort my query out
17 kwietnia 2026
Odpowiedź od Smart Pension
Hi,
We’re so happy that Shannon provided you with such a great experience. Thank you for taking the time to
leave a review – we’ll pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
A wonderful experience!
A wonderful, warm, positive experience - I came away feeling listened to, especially as I had answers, I had a better understanding of my situation thanks to the expert advice I received from Laura, and the call ended with me feeling very positive about everything! Thank you Laura for that!
I spoke to Joey initially, very friendly, knowledgeable and helpful, who then connected me to Laura in another team to help me with my enquiry.
I was met with warmth, friendliness and despite my lack of knowledge, I was encouraged to ask questions, where I benefitted from the experience and expertise, and I have come away feeling really positive and I am so grateful for the friendly efficient and wise words, resulting in a path forward for me. Thank you Laura for making this such a positive experience! I was not expecting such stellar, sparkling help! Bless you!
17 kwietnia 2026
Opinia niezależna
Odpowiedź od Smart Pension
Hi there,
We’re so happy to hear that Laura provided you with such a great experience. Thank you for taking the time
to leave a review – we really appreciate it. Your feedback is very important to us.
Thanks,
Smart Pension
Odpowiedź od Smart Pension
Hi Sally
That’s amazing to hear! Thank you very much for your review – we’ll be sure to pass your feedback on to
our team and share the great news.
Thanks,
Shannon Support Adviser
Shannon your support adviser, she was very helpful and professional .
17 kwietnia 2026
Odpowiedź od Smart Pension
Hi Jayne,
We’re delighted to hear that Shannon was able to help you with the issue, and thank you for leaving such a
lovely review. We’ll pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
Payroll Manager
Hi,
I had a great experience with Lisa, who helped me through the call to upload my PAPDIS file. Appreciate her time.
17 kwietnia 2026
Odpowiedź od Smart Pension
Hi Ayesha,
Thank you so much for your feedback about your experience with Lisa. If you need any more help in the
future, please let us know. Thanks,
Smart Pension
Rebecca was extremely helpful and very…
Rebecca was extremely helpful and very polite which I always find reassuring.
17 kwietnia 2026
Odpowiedź od Smart Pension
Hi Sherryl,
Thank you so much for your feedback about your experience with Rebecca – we’ll be sure to pass this on
to them and share it with the rest of the team.
Thanks,
Smart Pension
Support from Rebecca
Rebecca was a great help this morning advising on a solution to a returning employee. Thank you.
17 kwietnia 2026
Odpowiedź od Smart Pension
Hi Adam,
We’re delighted to hear that Rebecca was able to help. Thank you for leaving such a lovely review. If you
need any more support, please let us know.
Thanks,
Smart Pension
Joanne answered my call and she was…
Joanne answered my call and she was fantastic! A real diamond. She stayed on the call for over half an hour to help me with my upload and she was upbeat the whole way through. Really saved my day. thanks Joanne!
15 kwietnia 2026
Odpowiedź od Smart Pension
Hi Becky,
We’re so happy to hear that Joanne provided you with such a great experience. Thank you for taking the
time to leave a review – we really appreciate it, and your feedback is very important to us.
Thanks,
Smart Pension
A credit to your company...
Orly was incredibly helpful & a pleasure to deal with.
Very patient too.
16 kwietnia 2026
Opinia niezależna
Odpowiedź od Smart Pension
Hi Kerron,
Thank you so much for your feedback about your experience with Orly – we’ll be sure to pass this on to
them and share it with the rest of the team.
Thanks,
Smart Pension
Seyi was very helpful and helped me…
Seyi was very helpful and helped me solve my issue
16 kwietnia 2026
Odpowiedź od Smart Pension
Hi there,
We’re delighted that Seyi was able to help you with the issue, and thank you for leaving a review. We’ll
pass your feedback on to our team and share the great news.
Thanks,
Smart Pension
Thanks Seyi!
Seyi was very helpful in resolving my queries and provided a prompt solution.
16 kwietnia 2026
Odpowiedź od Smart Pension
Hi there,
We’re delighted to hear that Seyi resolved your queries. Thank you for leaving such a lovely review. If you
need any more support, please let us know.
Thanks,
Smart Pension
I spoken to Lisa who was very helpful…
I spoken to Lisa who was very helpful and very patient with me and has offered her services if I need further support. More often than not, you get someone new who doesn't know the situation which can be frustrating at times. I believe I may now be able to navigate my way around the software.
16 kwietnia 2026
Odpowiedź od Smart Pension
Hi Caroline,
We’re so happy to hear that Lisa provided you with such a great experience. Thank you for taking the time
to leave a review. Your feedback is very important to us and has been taken on board.
Thanks,
Smart Pension
Great support at the end of the phone
Seyi was so helpful and patient and guided me through the process
16 kwietnia 2026
Odpowiedź od Smart Pension
Hi Zoe,
Thank you so much for your feedback about your experience with Seyi – we’ll be sure to pass this on to
them and share it with the rest of the team.
Thanks,
Smart Pension
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.