Excellent service arrived quickly amd will be uding for 1st time this weekend. Lovely quality.. Only comment to be helpful, slightly bigger box for packaging would be good it was a tight fit and han... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Jam making pot is great,good delivery aswell. Unfortunately the whole process is let down by customer service. Phone number just cuts off, no reply from WhatsApp or enquiry via email. Wouldn't buy aga... Zobacz więcej
Received napkin rings in perfect condition and in timescale as advertised. Item was well packaged. They are better than the online pictures and a great size also a great price. Would use PenguinHome a... Zobacz więcej
Reakcja na opinię
I have not used my jam pan yet, but it looks good quality. I'm looking forward to trying it.
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Napisane przez firmę
Penguin Home® offers contemporary, quality homewares at a great price. With over 30 years of experience, our specialists source merchandise from across the world to offer the very best products, delivered directly to you. Our homewares are designed to match your style and taste, including cookware, home textiles and decor, kitchen and bathroom accessories, small furniture, bathmats, pet products and much more. Our range is refreshed continually to enhance your shopping experience with us.
Dane kontaktowe
Manttra UK LTD Suite 11, Rauter House, Sybron Way, , TN6 3DZ, Crowborough, Zjednoczone Królestwo
- +44 7938777118
- customerservice@penguinhomeglobal.com
- penguinhomeglobal.com
4,2
Dobra
151 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Penguin Home
Hi Linda,
We're delighted to hear that you love your small jam pan! It's great to know you're looking forward to using it. If you ever need any jam-making tips or have questions about our products, feel free to reach out. Happy jam-making, and thank you for choosing us!
Not how expected.
Quality is worse than I expected. After the first use there are some stains inside.
3 sierpnia 2023
Odpowiedź od Penguin Home
Hi Irene,
We apologize for the inconvenience you've experienced. Our utmost priority is your satisfaction, and we're here to address this issue. Please reach out to our customer support so we can assist you further and ensure your product meets the quality standards you deserve. Thank you for bringing this to our attention.
Thanks
Penguin Home
Good service
Got a jam pot from these guys, it came and had minor damage so let them know about this and they instantly sent a new pot. No hassle just helpful. Not yet used the pot but looks a well made product.
25 lipca 2023
Odpowiedź od Penguin Home
Hi Nora,
Thank you for sharing your experience with us! We're glad we could quickly resolve the issue with the damaged jam pot. We take pride in providing excellent customer service and quality products. If you have any questions or need assistance in the future, please don't hesitate to reach out. We hope you enjoy using your new jam pot!
Thanks
Penguin Home
Came broken and didn’t got an answer back
I ordered a table and it came broken. I massaged them to get a refund and didn’t got an answer back. Very disappointing !!!!
28 lipca 2023
Odpowiedź od Penguin Home
Hi Lazin,
We apologize for the inconvenience you've faced with your order. This is not the experience we aim to provide. Your satisfaction is important to us, and we're here to resolve this issue promptly. Please provide us with your order details, or feel free to reach out to our customer support team again. We're committed to making this right and addressing your concerns. Thank you for your patience.
Thanks
Penguin Home
Very easy service
30 lipca 2023
Odpowiedź od Penguin Home
Hi Michelle,
We're thrilled to hear that you found our service easy and convenient! Providing a seamless experience is our goal, and we're delighted that we could meet your expectations. If you ever have more feedback or need assistance, please don't hesitate to let us know. We're here to help whenever you need us. Thank you for choosing us!
Thanks
Penguin Home
Very quick delivery
29 lipca 2023
Odpowiedź od Penguin Home
Hi Beverley,
We're delighted to know that you received your order promptly! Fast and efficient delivery is a priority for us, ensuring you get your products in a timely manner. If you have any more feedback or if there's anything else we can assist you with, please feel free to reach out. Thank you for choosing our services!
Thanks
Penguin Home
Easy to order
The product is easy to order.
The description is excellent.
Delivery quick and on time.
28 lipca 2023
Odpowiedź od Penguin Home
Hi John,
Thank you for your positive feedback! We're thrilled to hear that you had a smooth experience from ordering to delivery. We aim to provide a seamless process and accurate product descriptions to ensure your satisfaction. If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We appreciate your support!
Thanks
Penguin Home
Odpowiedź od Penguin Home
Hi Laura,
You're very welcome! We're delighted that you're happy with your shopping experience. Providing high-quality products at competitive prices and ensuring swift delivery is our priority. If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing us and for your kind words!
Thanks
Penguin Home
very badly sewn backing with drawing on…
very badly sewn backing with drawing on it a child could have made these
24 czerwca 2023
Odpowiedź od Penguin Home
Hi Jonny,
We're sorry to hear about your disappointment with the quality of the product. This doesn't meet the standard we strive for, and we sincerely apologize for any inconvenience caused. Please reach out to our customer support team, and we'll do our best to address your concerns and find a suitable solution. Your feedback is valuable, and we're committed to improving based on your input. Thank you for bringing this to our attention.
Thanks
Penguin Home
Terrible customer service 😞
I have received the yet so why would I get this a review link. Customer service does not exist, cannot tell me what is happening with order, keep saying they will update that day no update comes, numerous email sent still none the wise. Really not one to leave bad feedback like this but have been forced by lack of communication. Shame, company looks quite presentable but cannot process or deliver order.
29 maja 2023
Odpowiedź od Penguin Home
Hi Mr Rahman,
We're truly sorry for the frustration and inconvenience you've experienced with your order and our customer service. This is not the level of service we aim to provide, and we understand your disappointment. Your feedback is important to us, and we're committed to addressing the issues you've faced. Please accept our sincere apologies for the lack of communication and delays. We'll work to rectify this situation promptly and ensure your experience improves moving forward. Thank you for bringing this to our attention.
Thanks
Penguin Home
Quality cushion covers very happy
1 czerwca 2023
Odpowiedź od Penguin Home
Hi Shirley,
Thank you so much for your amazing review! We are so happy to hear that you are happy with the purchase of "Cushion Covers".
Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.
From all of us at Penguin Home family, we look forward to seeing you again soon!
Best Regards,
Penguin Home team
Odpowiedź od Penguin Home
Hi Joanne,
Thank you so much for your amazing review! We are so happy to hear that you are happy with the purchase of "Lap Tray".
Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.
From all of us at Penguin Home family, we look forward to seeing you again soon!
Best Regards,
Penguin Home team
Order and delivery quick with no issues
29 kwietnia 2023
Odpowiedź od Penguin Home
Hi Katherine,
Thank you so much for your amazing review! We are so happy to hear that you are happy with the purchase of "Beaded Placemats".
Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.
From all of us at Penguin Home family, we look forward to seeing you again soon!
Best Regards,
Penguin Home team
Odpowiedź od Penguin Home
Hi Mrs Sarah,
Thank you so much for your amazing review! We are so happy to hear that you are happy with the purchase of "Photo Frame".
Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.
From all of us at Penguin Home family, we look forward to seeing you again soon!
Best Regards,
Penguin Home team
I like that you've got great quality…
I like that you've got great quality items which are much much cheaper than other companies
11 kwietnia 2023
Odpowiedź od Penguin Home
Hi Amanda,
Thank you so much for your amazing review! We are so happy to hear that you are happy with the purchase of "Bath Mats".
Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.
From all of us at Penguin Home family, we look forward to seeing you again soon!
Best Regards,
Penguin Home team
Odpowiedź od Penguin Home
Hi Yvonne,
Thank you so much for your amazing review! We are so happy to hear that you are happy with the purchase of "Beaded Placemats".
Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.
From all of us at Penguin Home family, we look forward to seeing you again soon!
Best Regards,
Penguin Home team
Great item as advertised quick delivery
26 marca 2023
Odpowiedź od Penguin Home
Hi Cheryl,
Thank you for taking the time to leave us a review! We are thrilled to hear that you had a great experience shopping with us and that you were satisfied with the item you received. We pride ourselves on delivering high-quality products and providing excellent customer service, so it's always great to hear positive feedback from our customers.
We're also glad to hear that the delivery was quick and that you received your item in a timely manner. We know how important it is to receive your purchases quickly and we're happy to have met your expectations in this regard.
Once again, thank you for your positive review and for choosing us for your shopping needs. We look forward to serving you again in the future!
Best Regards,
Penguin Home
Dishonest reviews policy on their website
Beware the reviews on their website - they remove negative ones. I left a review warning about a photo frame which was a very different colour to the image on the website (even allowing for monitors...it was supposed to be green but in reality was nearly black) I confirmed the review - but they removed it
10 lutego 2023
Opinia niezależna
Odpowiedź od Penguin Home
Dear Anna,
We are sorry to hear about your negative experience with our company and we appreciate your honest feedback. We strive to provide the highest quality products and services, and we apologize for falling short of your expectations.
Regarding the issue of your review being removed from our website, we would like to apologize for any confusion or frustration this may have caused. We take all feedback seriously, both positive and negative, and we do not intentionally remove negative reviews. We would like to investigate the matter further to understand why your review was removed.
We would also like to take this opportunity to address the issue of the photo frame that did not meet your expectations. We strive to accurately represent our products on our website and we understand the importance of providing accurate product information to our customers. We apologize for any inconvenience this may have caused you and that's why we gave you full refund to compensate you for your product
Once again, we apologize for any inconvenience that you have experienced and we appreciate your understanding. We take all feedback seriously and will continue to work towards providing the best possible experience for our customers.
Best Regards,
Penguin Home
Odpowiedź od Penguin Home
Hi Allen,
Thank you so much for your amazing review! We are so happy to hear that you are happy with the purchase of "Bathrobe".
Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.
From all of us at Penguin Home family, we look forward to seeing you again soon!
Best Regards,
Penguin Home team
Order #1969
This is the second time that the order arrived terribly damaged!! The packing was flimsy. The delivery company must throw the parcels around all over the place. You must be happy to accept this sort of loss otherwise you would be sorting out the problem
10 marca 2023
Odpowiedź od Penguin Home
Hi Mrs Christine,
Thank you for taking the time to leave a review and provide us with feedback on your recent experience. We're sorry to hear that your order arrived damaged, and we apologize for any inconvenience this has caused you.
We take the quality of our products and the satisfaction of our customers very seriously, and we understand that the packaging of your order did not meet our usual high standards. We will be sure to investigate the matter further to identify any potential issues and take appropriate action to prevent similar incidents from occurring in the future.
If you would like to discuss the matter further, please do not hesitate to contact us directly at customerservice@penguinhomeglobal.com. We appreciate your business and hope to have the opportunity to serve you again in the future.
Best regards,
Penguin Home
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.