PenTips Recenzje 3404

I placed an order on May 22. It included digital Procreate brushes and physical PenTips. The digital content was delivered immediately. The physical products were never shipped.

On June 3, I received an email stating the order was ”on the way.” On June 11, I received another email stating delivery within six working days. That was false.

On June 23, after I contacted them, the company admitted the physical items hadn’t even left their warehouse. They claimed shipping might begin around mid July. Their website stated 1 to 3 business days for shipping. No mention of a 2 month delay.

It is now mid July. I have received no shipping confirmation. I have received no follow up. The company has gone silent.

After escalating, I received a refund. However, they have refused to confirm whether the items will be sent as goodwill. Their communication is vague and inconsistent. Their emails are misleading. Their logistics are unreliable.

This company is dishonest, unprofessional and should not be trusted.
I recommend everyone to avoid.

Update July 30, 2025:

On June 23, their customer care representative finally confirmed in writing that the PenTips would be sent as goodwill once back in stock, but only after I repeatedly asked and pressed for that confirmation. It was never offered voluntarily.

After I requested a concrete shipping date in late July, I received an email from CEO Marc stating they will not honor the goodwill commitment because he disliked that I pressed for a delivery date.

This confirms the company’s pattern:
• Misleading emails falsely claiming shipments
• Admissions only after being confronted
• Sympathy plays and excuses instead of clear actions
• Final refusal to honor their own written goodwill commitment

PenTips is a very unserious company. Despite what Marc wrote in his reply here, they take no real responsibility.
This has been one of the most unprofessional experiences I have ever had with an online company.

PenTips keeps me informed throughout the ordering process. Almost all companies do this. PenTips, however, also asks you afterward if the product has arrived yet.

I purchased these pen tips probably 6 to 8 months ago and I love them! They still work as well as when I first got them! My favorite is probably the Ink tip. I do a lot of small detail and it works beautifully! I have purchased all of the tips except for the fuzzy tip, which seems to be very popular right now! I don’t really have a need for the fuzzy one at this point but in the future if I do, I will definitely purchase it. I had a question regarding my iPad Pro 13 and got a reply within a few hours, which is not typical for most companies! So I can honestly say their customer service is great too! Don’t hesitate to buy these. These are really awesome!

Would have rated 5/5 but for the delivery delay due to their moving warehouse (and no notification to alert to the delay at ordering). The product is EXCELLENT - exactly as marketed. I have purchased from PenTips before and their customer service was great THEN so I am giving them the benefit of the doubt on this occasion. I would purchase again.

Ordered PenTips 2 on 10 May. After multiple chasing emails, I’m told today that they’re redoing their distribution centre and not to expect anything till mid to end of July. Sorry, but that is a complete joke.
No notification when ordering that there would be a 2 month + delay. No update emails informing me during this process.
I do not trust this company as a result.

I had an issue with a delivery (it didn't arrive): PenTips customer service sorted it out cheerfully and in reasonable time.

I was nervous about this happening, but I’ve embraced it. The PenMat has become an absolute necessity for me for iPad Pro. I now can’t picture going without one. So convenient being able to take it on and off, has a great paper like feel with the stock pencil tip, and then you can take feel further with the other pencil tip offerings that they offer like the ballpoint tips which are awesome. I tried drawing with the stock pencil tip on the glass after having the PenMat on for an extended period of time, and the loss of feel was so drastic I don’t know how I was ever drawing on the iPad Pro without the PenMat. Since I have the m4 iPad Pro with OLED, sometimes you want that full brilliance and full contrast/gloss, that’s where the new Fuzzy tips work out perfectly. Giving a Bristol like feel on the glass, it’s the perfection solution. They have a nice natural traction, but also have great glide on the pure glass. I should also mention the glide that the pencil gets with the PenMat while also retaining that natural grit/tooth is a big part of what makes it too. So, these are excellent products. I am hoping they develop special tips for the Nano Texture displays going forward as well.

The products are super solid; I've bought several rounds of PenTips Lite, and both PenTips Ink and PenTips 2+, plus the screen protector, and even some brushes! I absolutely love these tools. They're high quality, they do what they say they're going to do, and they do it well. The PenTips Lite definitely suffer from wear and tear and mine wore out after about a month, but the more solid, screw-in models are definitely worth it. The screen protector goes on and comes off easily, with no sticky residue at all (it's a totally different kind of adherent, like magnets sort of).

I've also dealt with customer support when one item arrived damaged (not their fault), and they were a delight. I sent them a couple photos of the damage, and they sent me a replacement, free of charge. I LOVE this company, and I'll be buying basically everything they make from now on. Huge fan. I tell my friends about these folks.

Long and constantly changing shipping timelines. It may be a great business but it’s extremely frustrating to deal with a retailer whose product is constantly out of stock and you can’t get even get a confident delivery day.
I hope they sort out the issues otherwise it does not inspire confidence.
The communication is great but due to highlighted issues I have had to cancel several orders.

14 mei besteld en.....uiteindelijk de artikelen ontvangen inclusief een niet gevraagde maar wel zeer gewaardeerde restitutie (deel). Marc zijn tussenkomst heeft zeker geholpen en ik denk dat het allemaal tegenzat met de logistiek. Zij het niet dat de communicatie pas op het laatst goed ging verlopen en toen pas echt duidelijk was dat ze hun best deden.

De Pen tips zijn geweldig! Dus ik ga hier zeker weer bestellen.

UPDATE 26 juni:
Mail verzonden zoals gevraagd door Pen.tips

In de door mij opgestarte chat geven ze ook nog steeds geen gegarandeerde verzenddatum en spreken ze over maximaal 3 weken.... en dat ze mij altijd zullen informeren (dat hebben ze tot nu toe nog nooit gedaan) als er nieuwe vertragingen zijn? Oftewel verwacht niet te veel van ons.

Enige geste die ze doen is gratis verzendkosten voor een ander product. Ik verwacht echter tenminste een restitutie op de door mij al gemaakte verzendkosten.
Jammer van deze hele slechte ervaring bij dit bedrijf. Ik hoop dat het product dat ze ooit gaan leveren het waard was, we zullen zien....

UPDATE 27 juni:
Uiteindelijk hebben ze de verzendkosten kwijtgescholden en ontving ik een kortingsvoucher van 10% op een volgende bestelling. Ook hebben ze excuses aangeboden voor de slechte en onjuiste communicatie en gang van zaken. Nu nog wachten op het product. Maar we zijn weer wat positiever over pentips.

UPDATE 22 augustus
Zoveelste nieuwsbrief met mooie verhalen maar nog steeds is mijn bestelling niet verzonden. Vooralsnog 1 -ster. Ik pas dat aan als het product mij bevalt en ze met een reële tegemoetkoming komen.

UPDATE 5 september
Ondanks de belofte van niemand minder dan de eigenaar Marc nog steeds niets ontvangen.
Ik heb nog hoop en sta nu officieel te boek als een van de geduldigste klanten ooit bij PenTips.

UPDATE 15 september
Yes de PenTips zijn binnen en ik kreeg zelfs een ongevraagde restitutie (deels). Heel netjes en dankbaar voor de uiteindelijk persoonlijke hulp!

Our entire family uses and adores pen.tips. They keep our pencils quiet, accurate, and smooth. They last a long time as well! Shipping is easy and customer service is friendly.

Great customer service. The shipping of my order got messed up -- resulting in a long delay -- but Pen.Tips caught the problem themselves, notified me, and corrected the issue. I was impressed that I didn't have to chase down the problem, and that Pen.Tips corrected matters without my prompting. In my experience, this level of involvement is unusual.

I have been a fan of PenTips products for two pens’ worth. I like how the site guided me to the perfect choice for my iPad and my style. Very easy to order and came just as described. Despite coming to the US from Europe (and despite our current political issues), the order arrived in a timely manner and well packaged. I will always order from PenTips!

All three of my pentips 2+ broke very quickly, the shell separates from the screw in part. I really love how they feel but the quality is horrible… :(

Love PenTips! I'm an early adopter of tech, ONLY, when it comes to drawing on a device. I've used Procreate since it was released, to have a mobile workstation akin to my Cintiq. I got used to drawing on slick glass, and even textured glass. I just accepted that as the digital drawing experience. Then I tried the PenTips 2+, and I will never go back to the traditional tip. I just received my (refurb) PenPad and it's a great piece of hardware. Very sturdy. I'm learning it and it's streamlining my Procreate drawing process.

The company is very responsive and great about communication. Updates on international shipping, and timing. Very helpful.

Textured Feeling PenMat 2 is worth every penny, also, it is very easy to install and remove as needed.

I bought the combo package that includes the procreate pad, the pen tip and the paper like screen. The “pen pad bundle” Truly surprised by how much it improves the texture. I never leave reviews of any products anywhere, but i felt compelled to leave one for this. I’ve bought other tips from other companies, and I’ve also bought textured screens from other companies but this combo really kicks all others out of the water.
It’s not “perfect” simply because you aren’t using actual paper and pencil. But it REAL close to it.

Every attempt to contact customer service fails! Every email given brings an delivery fail error message!!!!

I want a refund for my order, which is now supposedly going to be delivered much later than stated online!!!

Order number: 139061

Fantastic product, amazing customer service.
Thank you!