Another service user with issue terminating account... Just like the stories below.. apparently we have to check with 3 diff depts (elavon, Paytek and some V9 Company. There is no central way to canc... Zobacz więcej
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Zobacz, co mówią recenzenci
scammers, they took me to court after 5 years, i have send them all the prove that they are indeed scammers, after realising having all the evidence, they didn't pay the court fees and lost
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Bunch of thieves. Unwilling signed me to 4 a year agreement . Anyway worst service you can get, unauthorised transaction payments , un helpful. Id rather pay double in fees than go with Paytek. He... Zobacz więcej
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I realised after one and half years I was still being charged for a contract I cancelled. Dianah looked into this and was very helpful and professional and got full refund of overpayments. She was exc... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Administration of Payment Processing Contracts for the Independent Sales Sector. We provide fully integrated administrative support for the entire contract life-cycle.
Dane kontaktowe
10 Whites Row, E1 7NF, London, Zjednoczone Królestwo
- 02031763200
- office@paytek.uk.com
- paytek.uk.com
2,2
Słaba
70 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Overcharged
I ended my contract and they continued to charge me two more times. Not going to chase after it, hope it was worth losing future business.
31 marca 2024
Opinia niezależna
Odpowiedź od Paytek Administration Services Ltd
Dear Yasin,
We are sorry to read your complaint on this platform.
If you have been incorrectly charged additional fees, please contact our office immediately to discuss.
Please call our office on 0203 176 3200 between 9am to 3pm with your agreement reference. Alternatively, you can send us an email at office@paytek.uk.com and we would be happy to review and act accordingly.
Kind regards,
SA.
Odpowiedź od Paytek Administration Services Ltd
Hello Exelby Shoes,
Thank you so much for your kind remarks.
Kind regards,
SA.
Paytek is very very bad
Paytek is very very bad , I stop contract with them , but they still take money , DO NOT INVOLVE
22 kwietnia 2024
Opinia niezależna
Odpowiedź od Paytek Administration Services Ltd
Dear Hoa,
We are very sorry to read your comments. Please be informed that Paytek provides administrative and billing management services on behalf of your Service Provider.
Nevertheless, we would be happy to investigate your complaint, and provide a written response.
Kindly contact our office on 0203 176 3200 quoting your service agreement number.
Kind regards,
SA.
Make sure you don’t get anything from…
Make sure you don’t get anything from theese people they are rib you off with long contract .rubbish company stay away
12 kwietnia 2024
Opinia niezależna
Odpowiedź od Paytek Administration Services Ltd
Dear Yasar Aksamaz,
We are very sorry to read your comments. Please be informed that Paytek provides administrative and billing management services on behalf of your Service Provider.
However, we would be happy to assist you investigate your complaint, and provide you a written response.
Kindly contact our office on 0203 176 3200 quoting your service agreement number.
Kind regards,
SA.
I have had no end of issues with…
I have had no end of issues with closing my account. I spoke with Tania Woodward about my account she was professional and friendly and explained everything thoroughly so there was no misunderstanding and I knew what options were available. Thanks, Tania for a great job.
27 marca 2024
Opinia niezależna
Odpowiedź od Paytek Administration Services Ltd
Dear Sandra,
Thank you for your review.
We are delighted that you are pleased with Tania's professional conduct. Your review note has been passed on to Tania's line manager.
Kind regards,
SA.
Do not sign with these guys
They lie and cheat
Scammed into a 4 year contract
Do not trust these people
27 marca 2024
Opinia niezależna
Odpowiedź od Paytek Administration Services Ltd
Dear Customer.
We are very sorry to read your comment. Please note, Paytek are the billing agent for your Terminal Service Provider.
If you have any query regarding the terms of your Service Agreement, please contact us at your earliest possible convenience and we would be happy to investigate and provide you a written response.
Please contact our office on 0203 176 3200 with your agreement reference quoting TRUSTSM/SA.
Thank you.
SA.
Sarah Yates has been amazing
Sarah Yates has been amazing, she's taken on my problem with South Coast Payments and has been very understanding. I would definitely put her forward for employee of the year if you have one.
13 marca 2024
Odpowiedź od Paytek Administration Services Ltd
Dear Mrs Foundling,
Thank you for your kind words. We are delighted that you are pleased with Sarah's assistance with your enquiry. Your commendation has been passed on.
Kind regards.
SA.
I cancelled my card machine 3 years ago…
I cancelled my card machine 3 years ago , the company was so not helping in cancelling, or collecting the machine. All in has to be the worst service ever, the only thing important is collecting your money. Disguted....
6 marca 2024
Opinia niezależna
Odpowiedź od Paytek Administration Services Ltd
Hi Gary,
We have reviewed your case and note that you changed service providers.
You requested to cancel the agreement with the service provider Paytek manage. Paytek subsequently provided a settlement quote to your service provider as requested, which you have now settled.
We can confirm your terminal service has now been settled, the agreement is now closed.
Many thanks.
SA.
Great communication and understanding
29 lutego 2024
Odpowiedź od Paytek Administration Services Ltd
Dear Paul,
Thank you so much for your review.
Pleased to have assisted with your enquiry.
Kind regards.
SA.
Professional and Efficient
The matter was dealt with professionally, quickly and efficiently. The undertakings made were met well within the allocated time span with no necessity for me to contact them in order to move things forward. Much appreciation for the work of Sarah Yates.
1 marca 2024
Odpowiedź od Paytek Administration Services Ltd
Dear Catherine,
Many thanks for your kind words. We are delighted to know that you are pleased with how Sarah assisted you with your enquiry. Your appreciation message has now been passed on to Sarah.
Kind regards.
SA.
avoid this company
being chased by this company and now threatening court action . account was transferred in 2022 when buisness changed hands and payments made to new account holder ,continue to say that account was never transferred now after approx £ 1000 despite confirmation from agent that new acc holder had indeed received payments. shocking customer service
26 lutego 2024
Opinia niezależna
Odpowiedź od Paytek Administration Services Ltd
Dear Archie,
We are very sorry about this and any inconvenience this may have caused you.
We are now looking into your complaint and investigating the matter with your service provider. We will revert to you as soon as we have concluded our investigations.
Please accept assurances of our highest regards.
SA.
Scammers, avoid at all costs
They signed me up for a 4 year contract without my knowledge for a little bit of plastic that initially worked intermittently, to then not work at all a month later.
When I called them and told them I want my contract cancelling as the product is too unreliable for my needs, they refused to help, they’re only interested the payments.
Whatever you do, do not give these crooks your money.
26 stycznia 2024
Opinia niezależna
Odpowiedź od Paytek Administration Services Ltd
Hi Ben,
We are very sorry to read your comment regarding your terminal agreement. Please note, Paytek only provides administration and billing management on behalf of terminal service providers.
However, we would like to assist with your query and resolve it as quickly as possible. Can you can please call our Collections Department on 0203 176 3200 (choose option 1) between 10am - 3pm Monday to Friday and quote BEN/SA?
Kind regards,
SA.
Scam….charges are sky high… they refuse…
Scam….charges are sky high… they refuse refunds when they get it wrong avoid at all costs
9 stycznia 2024
Opinia niezależna
Odpowiedź od Paytek Administration Services Ltd
Dear Victoria,
We are very sorry to read your complaint.
We would like to review and assist with your refund and charges query, if you can please call our office on 0203 176 3200 quoting reference SMTP/SA.
Please note, Paytek provides administrative and billing management on behalf of your terminal service provider.
Kind regards.
Odpowiedź od Paytek Administration Services Ltd
Dear John.
We are very sorry to read your comment. Please note, Paytek provides administrative and billing management services on behalf of independent sales organizations.
If you have any query regarding your payment terms, please contact us as soon as possible, and we would be happy to review with your service provider and provide you a written response.
Please contact our office on 0203 176 3200 with your agreement reference quoting TRUSTSM/SA.
Thank you.
Take my advice and stay away from this…
Take my advice and stay away from this company they are rude beyond belief and all they care about is taking your money.
8 grudnia 2023
Opinia niezależna
Odpowiedź od Paytek Administration Services Ltd
Dear David,
We are very sorry to read your comments.
If you have an unresolved complain or you are dissatisfied with how we have dealt with any of your enquiries, can you please call our office at your earliest possible convenience to discuss how we can resolve?
Please call on 203 176 3200 between 9am to 3.30pm Monday to Friday quoting TRUSTSA.
Thank you.
Please stay away from this company
Please stay away from this company. They put me on 4 years contract without my permission and now nobody answer what happening they just care about their own money stay away from this scam Bags
6 grudnia 2023
Opinia niezależna
Odpowiedź od Paytek Administration Services Ltd
Dear Kaspar,
Thank you for your comments. Please note, Paytek provides administrative and billing management services on behalf of independent sales organizations.
However, for any agreement query or unresolved issue with your service, Paytek would be happy to review with your service provider and provide a written response as soon as possible.
Please contact our office on 0203 176 3200 with your agreement reference quoting TRUSTSM/KS.
Kind regards
SA.
Hopefully Sarah Yates has quickly &…
Hopefully Sarah Yates has quickly & efficiently corrected a small issue for us.
Sarah was a pleasure to speak with on the phone.
24 listopada 2023
Odpowiedź od Paytek Administration Services Ltd
Dear Steven,
Many thanks for your kind words. Sarah has been informed of your remarks and we are delighted to know she exhibited the professional and quality of our staff in ensuring customer care and support dealing with your enquiry.
Kind regards.
SA
We had a simple query which was dealt…
We had a simple query which was dealt with efficiently via email.
2 listopada 2023
Odpowiedź od Paytek Administration Services Ltd
Hi Peter,
Many thanks for your kind remarks. Pleased to know we were able to resolve your query to your satisfaction.
Kind regards.
SA - Collections.
Absolute joke rip off stay away from any…
Absolute joke stay away from any company that locks you into long term contracts another easy money scam beneficial to themselves you
Have been warned you sweat they take it’s the only way they can operate can’t believe I had to give one ⭐️
20 października 2023
Opinia niezależna
Odpowiedź od Paytek Administration Services Ltd
Dear Jamie,
We are sorry to read your comments.
Can you please contact our office on 0203 176 3200 with your agreement number and what the issue is, so that we can investigate and assist you? Our office is open between 9am to 5.30pm Monday to Friday except bank holidays.
Please note that Paytek provide administrative and billing management on behalf of terminal service providers. However, we will be happy to assist with your queries.
Kindly ask to speak to the Collections department when you contact our office.
Kind regards.
SA - Paytek.
STAY AWAY FROM THIS COMPANY
STAY AWAY FROM THIS COMPANY. they are an absolute scammers . they sing me 4 years contract by one of their scammer sales person who did not answer my phone calls and change his number.i have never used their card machine Now they are taking me to court many time i called them to explain about my situation but they never care all what they want is your money.... shame on you to run such a business
21 września 2023
Opinia niezależna
Odpowiedź od Paytek Administration Services Ltd
Dear Tarek,
We are very sorry to read about your complain. Please note that Paytek only act as billing agents for your Terminal Service Provider and do not employ resellers.
However, we have contacted your Card Terminal Provider, and they have informed us they received your complaint on the 20th of September 2023, and the matter is being investigated.
Please contact us for more information on 0203 176 3200 quoting your agreement reference number.
Thank you.
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