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Newpay Recenzje 

211
Wynik TrustScore: 4 na 5

3,8

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Very cheerful and happy service with alot of knowledge that made me feel better about my situation, went out of her way to help me so im very grateful.

Reakcja na opinię

Oceniono na 5 z 5

This was one of the easiest accounts to set up. I was enticed by various offers ranging from pay in 3 6 or 12 months. My offer was interest free. Here’s the good part in my opinion. I never set up a d... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

NewPay still haven't replied to my complaint or dispute. This is despite then replying saying a "specialist team would contact me" I am still moving forward with my complaint to the FCA as this co... Zobacz więcej

Oceniono na 5 z 5

I found myself purchasing something of greater value last week, & it was definitely best purchased via the finance route. I didn't even consider elsewhere because Newpay had a 0 percent interest paym... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Usługi płatnicze

Napisane przez firmę

Newpay is a digital credit account that allows you to break your online purchases into fixed monthly payments wherever you see the logo. Representative 24.9% APR (variable). NewDay Ltd. Subject to status. 18+. UK only. T&Cs apply."


Dane kontaktowe

3,8

Dobra

Wynik TrustScore: 4 na 5

211 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,8

Wszystkie recenzje

(211)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 49

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Very cheerful and happy service with…

Very cheerful and happy service with alot of knowledge that made me feel better about my situation, went out of her way to help me so im very grateful.

19 lipca 2026
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Odpowiedź od Newpay

Hi David, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan

Oceniono na 5 z 5

More flexible ways to payment

More flexible ways to payment , faster and easier

17 lipca 2026
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Odpowiedź od Newpay

Hi Morgen,

Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊

Regards, Julie.

Oceniono na 5 z 5

Helpful quick a d very easy to follow

Helpful quick a d very easy to follow, excellent service.

3 lipca 2026
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Odpowiedź od Newpay

Hi Brian,

Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊

Regards, Julie.

Oceniono na 5 z 5

Easy to navigate

Easy to navigate

28 czerwca 2026
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Odpowiedź od Newpay

Hi,

Thanks for leaving a review. It's great to hear that you've had a wonderful experience with us.

Best,

Stephanie.

Oceniono na 5 z 5

Very helpful

Very helpful

26 czerwca 2026
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Odpowiedź od Newpay

Hi Joan,

Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊

Regards, Julie.

Oceniono na 5 z 5

This was one of the easiest accounts to…

This was one of the easiest accounts to set up. I was enticed by various offers ranging from pay in 3 6 or 12 months. My offer was interest free. Here’s the good part in my opinion. I never set up a direct debit. I used that pay instantly by bank which is easier for me. I was never bombarded with request do set up one which I find commendable.

19 czerwca 2026
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Odpowiedź od Newpay

Hi Graham, Thank you for taking the time to leave us a positive review. We're pleased that you found our application process nice and easy, this is just what we aim for 😊 best, Elan

Oceniono na 5 z 5

Very easy to apply and the app makes…

Very easy to apply and the app makes easy access

6 czerwca 2026
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Odpowiedź od Newpay

Hi, Thank you for taking the time to leave us a positive review. We're pleased that you found our application process nice and easy, this is just what we aim for 😊 Thanks, Michelle.

Oceniono na 1 z 5

poor support

Complained about interest charged monthly, despite it being in 48 month contract, got letter saying they made a mistake and have decided to close account.

This despite me paying over the contractual agreed amount to reduce the time my contract lasted.

Already repaid £700 out of £1200, so equivalent to 2 years repayment, luckily only needed loan to get a phone.

Reply,

My monthly contract is £34.60 for 48month, this covered cost of phone and interest.

Shouldn't have a seperate interest of £29 a month on top.

Next month I will pay £250 and following month another £250.

As I said i have been paying £50 a month, considering I believe paying more when I can.

Update 2 it newpay account not credit card account for mobile on AO.com

11 czerwca 2026
Opinia niezależna
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Odpowiedź od Newpay

Hi John, I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. The interest rate on your card is given after full credit checks are performed, and it set to what we feel is appropriate at the time.
We do check accounts on a regular basis and if we feel a lower interest rate would be acceptable, we will let you know right away at the time. Unfortunately, we’re unable to decrease this by request and I apologise for any inconvenience. If you have any questions or concerns, please don’t hesitate to get in touch with our Customer Service team. best, Elan

Oceniono na 1 z 5

These people are scum bags

These people are scum bag, screw you over tactics, I’m reporting to watchdog and ombudsman your disgusting tactics. Don’t ever have anything to do with this company

10 czerwca 2026
Opinia niezależna
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Odpowiedź od Newpay

Hello Joshua,
I’m very sorry to read that you’ve not had the experience you expected with us, I appreciate the time you’ve taken to write the above. With regards to what you have mentioned, I would like to pass your concerns on to our Specialist Team to review. I've sent you a private message and if possible, please may you provide:
- A reference number (your account number or postcode)
- Your email address
- Your phone number
- Your full name
We hope to hear from you soon so that we can investigate these concerns in more depth. As this is a public platform, we’re unable to discuss account details over here, which I trust you appreciate.
Take care,
Claire

Oceniono na 5 z 5

Excellent straight forward easy to use

Excellent straight forward easy to use

7 czerwca 2026
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Odpowiedź od Newpay

Hi Steve,

Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊

We hope you continue to enjoy our services.

Regards, Julie.

Oceniono na 5 z 5

Muhammad was 👍

Muhammad was 👍

4 czerwca 2026
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Odpowiedź od Newpay

Hi Edward,

We do aim to provide a high level of customer service, so it is great to see you received this when contacting us. Thank you for taking the time to leave us a positive review 😊

Best,

Stephanie.

Oceniono na 5 z 5

Easy app

Easy app,good apr

24 maja 2026
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Odpowiedź od Newpay

Hi Petrisor,

We're happy to read that you are enjoying our app and the features! Thank you for taking the time to leave us a positive review 😊

Regards, Julie.

Oceniono na 1 z 5

Bad company

Bad company
I got a table paid over 6 months
Always paid and extra payments to get it paid quicker
So anyway I paid it off in full when balance was lower
This has been fully paid off for 4 months in which I’m still being sent emails saying my statement is ready please pay
Anyway I log on thinking what the hell I’ve paid it off
So they keep adding interest it’s only like 10p etc which isn’t bad but I’m unsure why they are doing this and why I’m still paying interest I’m dreading each month now as what’s to say it isn’t going to be more 1 month as it seems to be getting a little higher
I was actually going to get a sofa but I won’t now there is no clear information to say if I pay account off I will be charged constantly
Avoid Avoid Avoid I don’t know how this company gets away with this
There is no way to contact them and looking at the comments they say they will do something and don’t they lie repeatedly
Don’t order from them use clearpay or Klarna instead

30 stycznia 2026
Opinia niezależna
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Odpowiedź od Newpay

Hi Heather, Please can you reach out to our Customer Service team on 0330 838 0170 at your next convenience. The team will have full access to your account and will be happy to help. best, Elan

Oceniono na 5 z 5

Application was seemingly fast and…

Application was seemingly fast and simple

6 maja 2026
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Odpowiedź od Newpay

Hi Peters, Thank you for taking the time to leave us a positive review. We're pleased that you found our application process nice and easy, this is just what we aim for 😊 best, Elan

Oceniono na 1 z 5

Worst company to have finance with

Worst company to have finance with, terrible communication and just overall pain to deal with every timr

16 kwietnia 2026
Opinia niezależna
Logo Newpay

Odpowiedź od Newpay

Hi Jazmine, I'm very sorry to read that you have not had the experience you expected with us. I appreciate the time you have taken to leave us a review.
Please contact us so that we can discuss your concerns in more detail.
You can find details on how to contact us via our app or online by going to:
Help & Support > Contact Us > Contact Details.
Our contact details will also be shown on any communications received from us
I can assure you that we're a company that prides ourselves on a high level of professional service, and I apologise if this has not been your experience. Thanks, Michelle.

Oceniono na 1 z 5

They have just now started doing credit…

They have just now started doing credit for argos, their new app is terrible, it's far worst than the old argos app that allowed you to pay for buy now pay later deals whenever you wanted, I use to pay for these monthly and then clear them at the end of the term, now I can't do that and have to wait till the end of the term to pay the whole lot off, but what I'm concerned about is when do I pay, how can I be certain newpay will take it of the right plan and not take it off my normal credit and get a huge spike in my interest charges, it seems to me to be a ploy by new pay to scam you into getting charged more, I don't feel I can carry on using Argos as much now cause of this. They replied to me complaint and gave me £25 into my account, fair enough but that's not what is gonna change anything for me, in fact its an insult to offer that and still then bang on about all what I know which was basically them saying trust us to do the right thing, also their slogan on the app is buy when you want, pay when you want, what an absolute joke, I can't pay what I want when I want cause now you have taken that option away from me. I hope they get alot more complaints and change the app accordingly and stop me thinking they are doing this to just scam people into paying more interest for when they havnt taken my payment off the plan that's ending and taken it off my normal credit instead.

27 kwietnia 2026
Opinia niezależna
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Odpowiedź od Newpay

Hi Colin, We apologise for the inconvenience and appreciate your patience. We’re aware of the issue affecting statement access and are working to resolve it as quickly as possible. Updates will appear in your Online Account Manager or mobile app once available. If you need anything urgently in the meantime, please contact us and we’ll make sure you have what you need. best, Elan

Oceniono na 1 z 5

Do not use this company

Very difficult to communicate with then added huge interest rates and charges after continually telling me someone will be in touch. I will never use this company again and would advise against using them.

7 lutego 2026
Opinia niezależna
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Odpowiedź od Newpay

Hello Alan. This is not the level of service which we aim to provide at all, and please be assured that this feedback will be passed on to the relevant team for further review. Best, Audrey

Oceniono na 1 z 5

Extortionate Interest

Me and my wife bought an expensive gift using newpay. We had used them before with no issues so we didn't think there would be any this time. We agreed the monthly cost and direct debit date etc and made the purchase. They took the 1st direct debit no problem, the 2nd direct debit they tried to take a couple of days early and as we have a certain account that is only used for our direct debits we hadn't transfered the money over yet as it wasn't due so it was a returned direct debit. The 3rd month they took the direct debit on the correct date no issues but then the same thing happened on the 4th month, they tried early and we hadn't transfered it over as it wasn't due. They then canceled our direct debit so my wife who suffers with learning difficulties starting paying manually every month on the app. Fast forward a year I asked my wife how much was left on the balance and she told me it wasn't much less than the original purchase. I didn't understand how that could be as the original purchase was £2700 and we had been paying £80 a month so that balance should have been around £1740. After looking further into this i see on my wife's app that they had cancelled our original credit agreement due to the to missed direct debit towards the beginning, which they tried to take before the agreed date might i add or they would have never been missed. And out of the £80 a month we have been paying they have been taking nearly £60 of it for interest and only £20 of it off the balance. Meaning what should have been a 3 year term is now going to take us years and years as my wife can no longer work due to having a pacemaker fitted, fluid on the brain and fybromyalgia. We have 2 kids and are living of just my wage.

22 kwietnia 2025
Opinia niezależna
Logo Newpay

Odpowiedź od Newpay

Hi Nathan, I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you.
Please can you reach out to our Customer Service team on 0330 838 0170 at your next convenience. The team will have full access to your account and will be happy to help. Thanks, Michelle.

Oceniono na 1 z 5

worst company to go finance with!

worst company to go finance with!
practically day light robbery with there interest rates. won’t ever recommend or go with again
got a sofa for £950 using new pay. this was nearly 2 years ago and i’m still on £713 left to pay!!

27 stycznia 2026
Opinia niezależna
Logo Newpay

Odpowiedź od Newpay

Hello Poppy,
I’m very sorry to read that you’ve not had the experience you expected with us, I appreciate the time you’ve taken to write the above. With regards to what you have mentioned, I would like to pass your concerns on to our Specialist Team to review. I've sent you a private message and if possible, please may you provide:
- A reference number (your account number or postcode)
- Your email address
- Your phone number
- Your full name
We hope to hear from you soon so that we can investigate these concerns in more depth. As this is a public platform, we’re unable to discuss account details over here, which I trust you appreciate.
Take care,
Claire

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

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