Very cheerful and happy service with alot of knowledge that made me feel better about my situation, went out of her way to help me so im very grateful.
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
This was one of the easiest accounts to set up. I was enticed by various offers ranging from pay in 3 6 or 12 months. My offer was interest free. Here’s the good part in my opinion. I never set up a d... Zobacz więcej
Reakcja na opinię
NewPay still haven't replied to my complaint or dispute. This is despite then replying saying a "specialist team would contact me" I am still moving forward with my complaint to the FCA as this co... Zobacz więcej
I found myself purchasing something of greater value last week, & it was definitely best purchased via the finance route. I didn't even consider elsewhere because Newpay had a 0 percent interest paym... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Newpay is a digital credit account that allows you to break your online purchases into fixed monthly payments wherever you see the logo. Representative 24.9% APR (variable). NewDay Ltd. Subject to status. 18+. UK only. T&Cs apply."
Dane kontaktowe
Zjednoczone Królestwo
- newpay.co.uk
3,8
Dobra
211 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
How can I speak to someone?
Good evening I have tried to contact Newpay since Saturday. I applied for a mobile contract only to be declined, presuming as my maiden name was on my bank details. This has now been rectified. I was told to reapply by the mobile provider, only to take my money again to be verified. Take my money and straight away say I’ve been declined as I have already tried. This is ridiculous. Please can someone get back to me.
I have tried to call this morning to dispute being declined, as it states you can - only to find I can't speak to anyone as it asks for an accounts number!!! Which I don't have!!!
Still waiting a response? I submitted my info as requested. Can someone get back to me?
24 stycznia 2026
Opinia niezależna
Odpowiedź od Newpay
Hello Courtney,
I’m very sorry to read that you’ve not had the experience you expected with us, I appreciate the time you’ve taken to write the above. With regards to what you have mentioned, I would like to pass your concerns on to our Specialist Team to review. I've sent you a private message and if possible, please may you provide:
- A reference number (your account number or postcode)
- Your email address
- Your phone number
- Your full name
We hope to hear from you soon so that we can investigate these concerns in more depth. As this is a public platform, we’re unable to discuss account details over here, which I trust you appreciate.
Take care,
Claire
I recently took out finance through…
I recently took out finance through Newpay for a training course. My experience has been disappointing due to unclear communication about the monthly payment schedule.
My first monthly statement clearly showed “Payment Requested: £38.47”, so I paid this amount by the due date. There was no repayment schedule or instalment amount provided to me in writing after signing the credit agreement. Because of this, I had no way to know that the actual instalment was around £136.
Despite paying the amount Newpay requested on their own statement, my promotional rate was removed and I was charged £204 interest in one month, along with a late fee, and my account was suspended. I was then told to pay more than £200 the following month to bring the account back in order.
This situation was caused by unclear communication, not by refusing to pay. If the instalment amount had been provided in a durable format (email/PDF) as required, I would have paid the correct amount from the start. Instead, I relied on the only written information available – the statement showing £38.47.
I have raised a formal complaint and hope Newpay resolves this fairly by refunding the interest and reinstating the instalment plan. I’m now warning other customers to make sure you receive your repayment schedule in writing before relying on the monthly statements.
I believe financial providers should clearly show the correct instalment amount on the first statement to avoid this confusion.
7 grudnia 2025
Opinia niezależna
Odpowiedź od Newpay
Hi Danyal,
Thank you for taking the time to leave us a review.
When a complaint is raised, the team will send an acknowledgement letter within the next 5 working days and this will include your complaint reference number. Then they always aim to resolve your complaint as fast as they can and will keep you updated during the investigation. However, in certain circumstances it can take up to 8 weeks to resolve the complaint. This is following the Financial Ombudsman Service guidelines, and please be assured that the complaints team are working hard to get this investigated for you.
I would like to look into this further for you, however due to security restrictions we are unable to discuss any account specific information via this platform. If you wish to discuss this further, please do not hesitate to contact us.
Best,
Stephanie.
Double check the details before signing…
Double check the details before signing any credit agreement. I ordered a kitchen worktop and the only reason I chose this particular supplier was because they offered the terms of balance of purchase on 0%. When I applied for the credit with Newpay, the initial application showed 3 options, one being 0%, another being 17.95% and another being 24.9%. I wasn't able to chose but guess what I was ONLY approved for the 24.9%. I can't believe this was anything to do with my credit rating as both on Experian and CreditKarma, I have an Excellent rating. I called the telephone number and apparently "the system" decides and there's no-one who can help. Anyone smell something fishy - I do.
24 listopada 2025
Opinia niezależna
Odpowiedź od Newpay
Hello Wendy. Thank you for taking the time to leave us feedback. I'm sorry that you've not had the best experience with us. I can assure you that we're a company that prides ourselves on a high level of professional service. I apologise that this hasn’t been your experience on this occasion. Please be assured that this feedback will be passed on to the relevant team for further review. Best, Audrey
Clear simple set up
Clear simple set up , easy and continuous information throughout the loan period
8 listopada 2025
Odpowiedź od Newpay
Hello Richard. Thank you for taking the time to leave us a review. We're excited to have you on board 😊Best, Audrey
Odpowiedź od Newpay
Good Afternoon,
Thanks for taking the time to share your review, we're thrilled to have you onboard!
- Kenith
Interest rates way too high…
Interest rates way too high accessibility to online account impossible without account number overall I won’t use it again
4 listopada 2025
Odpowiedź od Newpay
Hello Sean. Thank you for taking the time to leave us feedback. I'm sorry that you've not had the best experience with us. I can assure you that we're a company that prides ourselves on a high level of professional service. I apologise that this hasn’t been your experience on this occasion. Please be assured that this feedback will be passed on to the relevant team for further review. Best, Audrey
SCAM- not a real credit card AVOID!!
NewPay still haven't replied to my complaint or dispute. This is despite then replying saying a "specialist team would contact me"
I am still moving forward with my complaint to the FCA as this company refuses to offer buyer protection or call customers back when promised.
I will keep posting my review every time NewPay hide it. This is a seriously dodgy company!!
14 listopada 2025
Opinia niezależna
Tried to email few times as my account…
Tried to email few times as my account been blocked. No answer from anyone. now my account is terminated
10 listopada 2025
Opinia niezależna
Odpowiedź od Newpay
Hi,
I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above.
Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you.
Please can you reach out to our Customer Service team on 0330 838 0170 at your next convenience. The team will have full access to your account and will be happy to help. We hope to hear from you soon so that we can get this resolved for you.
Best,
Stephanie.
Fantastic service absolutely amazing…
Fantastic service absolutely amazing platform to use & outstanding customer service
8 listopada 2025
Odpowiedź od Newpay
Hi Leslee, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
Crooks all the way! Not recommended
Another credit card provider that will do anything to stitch you up. A credit card based on emails! You buy something on credit, 3 instalments free interest but they don’t set up a direct debit for your payments. Wait until the first deadline comes and then you have to pay all sorts of charges. Crooks all the way, you would have thought these Sky Channels credit cards 90-100% interest have disappeared! Still here, watch out you have been warned! Stay well away! Crooks!
8 listopada 2025
Opinia niezależna
Odpowiedź od Newpay
Hi, I'm very sorry to read that you have not had the experience you expected with us. I appreciate the time you have taken to leave us a review. Please contact us so that we can discuss your concerns in more detail. You can find details on how to contact us via our app or online by going to: Help & Support > Contact Us > Contact Details. Our contact details will also be shown on any communications received from us I can assure you that we're a company that prides ourselves on a high level of professional service, and I apologise if this has not been your experience. Thanks, Michelle.
Odpowiedź od Newpay
Hello Gareth. Thank you for taking the time to leave us a positive review. We're pleased that you found our application process nice and easy, this is just what we aim for 😊Best, Audrey
What an awful company.
Newpay sends me emails, saying there is important information sent to my inbox, so I go to read it, and get a message saying "This account is not eligible for Online Account Manager. Please contact us for any queries." How stupid. Non-existent customer service also.
28 października 2025
Opinia niezależna
Odpowiedź od Newpay
Hi Robert, I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above.
Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you.
Please can you reach out to our Customer Service team on 0330 838 0170 at your next convenience. The team will have full access to your account and will be happy to help. We hope to hear from you soon so that we can get this resolved for you. Best, Elan
Newpay helpful buying
If ever I need something quickly and can’t afford to buy outright I know my newpay account is there if I need it
17 października 2025
Odpowiedź od Newpay
Hi there, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Best, Elan
Extortionate
Payment plan for my sons bike, paying 30 pound a month 22 of that gets taken for interest, extortionate fees. Avoid at all costs
21 października 2025
Opinia niezależna
Odpowiedź od Newpay
Hi Becky,
I am very sorry to read that you have not had the experience that you expected with us.
I appreciate the time that you’ve taken to write the above. The interest rate on your card is given after full credit checks are performed, and it set to what we feel is appropriate at the time.
We do check accounts on a regular basis and if we feel a lower interest rate would be acceptable, we will let you know right away at the time. Unfortunately, we’re unable to decrease this by request and I apologise for any inconvenience. If you have any questions or concerns, please don’t hesitate to get in touch with our Customer Service team.
Regards, Julie
Quick decision
Quick decision, very easy to follow procedure.
Vey satisfied with the service provided
16 października 2025
Odpowiedź od Newpay
Hi Salvo,
We're glad that you had an easy registration process with us, we want to ensure that everything is as smooth as possible for our customers 😊
Best,
Stephanie.
Very satisfied
13 września 2025
Opinia niezależna
Odpowiedź od Newpay
Hi Senad, thank you for taking the time to leave us a review. We're excited to have you on board 😊 Thanks, Michelle.
Easy stress free experience
Used recently when buying kitchen worktops, really easy and stress free to set up. I liked that you could set up a manageable monthly amount but also overpay if you wanted. The only issue I've had is trying to close the account now it's paid off.
10 lutego 2025
Opinia niezależna
Odpowiedź od Newpay
Hi Megan, Thank you for taking the time to leave us a positive review. We're pleased that you found our application process nice and easy, this is just what we aim for 😊 For support with closing your account please reach out to our Customer Service team via chat in the app (More > Help & Support > Contact Us > Contact Details) at your next convenience. The team will have full access to your account and will be happy to help. We hope to hear from you soon so that we can get this resolved for you. Best, Elan
Odpowiedź od Newpay
Hello Mark. Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊Best, Audrey
Odpowiedź od Newpay
Hello Craig. We're happy to read that you are enjoying our app and the features! Thank you for taking the time to leave us a positive review 😊Best, Audrey
Odpowiedź od Newpay
Hello Szabolcs. Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊Best, Audrey
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.