Palmers Group Recenzje 

STEER CLEAR. The salesman I dealt with kept disappearing and couldn't seem to make any decisions.
I was most disappointed as I had driven a long way on the basis of having a good experience on the phone with Sebastian who unfortunately works on the Jeep side of the business and not Alfa Romeo.

Just brought my first car of Matt Hipkin! He was fab told us everything we needed to know. A very genuine and kind seller. Much appreciated:))

Excellent service from Sean at the Hemel Hempstead branch. He wasn't pushy, he was nice from the beginning rather than being more interested in the sale and without doubt the best car salesman I have ever dealt with and we had fun while doing business. He got the pricing right first time, the other three MG Garage were a long way off on price and could only match it after showing Sean costing.
Sean helped me with sorting out the transfer of my private number plates with the DLVA .He also delivered the car to my house, Will definitely be coming back to Palmers when I need to trade in my Citroën, and that's a direct result of the customer care we had from Sean

DO NOT buy a jeep from here. Since paying full for my jeep compass, I have received nothing but closed doors, terrible communication and lies from both the salesman and the service team. Timelines are misconstrued (and much longer than anticipated for a verified used car). Car had no MOT when I test drove it. Original timeline of 6 days was extended to 4 weeks due to a missing part. Service history was lost, and then not replaced (even though confirmed at test drive that it was full and in the vehicle). There have been so many lies and miscommunications from the salesman in this process that I have activated an ombudsman complaint. Complaints process is terrible. I have had to actively call up to 50 times just to receive a response, even after emailing multiple times to maintain a consistent line of communication. I am completely at my wits end with this process, and even after all of that the car had to go back in for a service AFTER receiving it as there were so many problems (that were apparently already solved - not). DO NOT WASTE YOUR TIME, there are people who deserve your time and money, this company is NOT. (addendum - car was paid for in full on 29th April, and I am STILL in conversations as to recovering some of the costs/price and service history conversation is still not rectified.)

Do yourself a favour, DO NOT BUY A CAR FROM THIS COMPANY. My experience with Palmers Hemel Hempstead was terrible from the beginning, the customer service was poor to say the least, Harry the salesman was the worst person i have ever dealt with. After paying for the car, I was never advised when it was going to be ready for collection since they promised to do full service and MOT for the car, sent several emails to no response. Managed to get hold of the manager after a week or so who then gave me a date. Went to collect the car on the day and I was told it wasn’t ready, waited the whole day since I had travelled from far. When the car was ready, I was told everything from service to MOT has been done including the health check but none of the documents were give to me to show proof of this. Realised after a couple of days that the MOT wasn’t done and they lied to me, I called them and they said they thought it was done but the salesman Harry made a mistake. Later on noticed that the air conditioning system and windshield washer system both do not work, called them and they blatantly told me they do not deal with any faults and I have to go though the warranty company, which I did in hopes that the issues will be resolved. Got a quotation from a local garage that both these things would cost nearly £1000 and the warranty company told me I have to pay that myself because the faults are not covered in their policy, mind you this is a car I bought recently meaning I was sold a faulty car and the MOT is due soon as well. I’m willing to take legal action under the consumer rights act (2015) until they resolve this. I regret buying from them. Worst experience.

Booked my van in for a service a couple of weeks ago at Palmers Citreon Watford and was told that it needed a new offside headlight assembly which I booked in for today the 14th July, I was told to have the van in for 8.00am which I did, also I told the service department rep that I was hiring a car from enterprise down the road and I would have to drop it off later when I pick my van up, I went to pick my van up at 16.30 and was then told on arrival that it would now be done on Monday because it was in a queuing system, none off this information was ever explained to me at any time, I was told that's just the way it is, so basically my company has had to pay for a hire car because we couldn't get a van for the day and also pay fuel and excess insurance fee and my van has not even been started on, they didn't even have the courtesy to let me know before I even arrived,there answer was can't you just extend the vehicle hire which I explained I couldn't because the Vehicle I had hired was a 2 door car and my van is a mid range van which had all my tools in which I need for a job tommorow, I was then told its up to you if you leave it here or take, I took the option off having the van back as I would be unable to complete my jobs tommorow and also the hire company down the road didn't have any vans which was the reason I was given a car, the garage knew I was desperate to get the van the quickly as I had phoned them the day before to see if they could do it first thing but was told they had 2 waiting Services booked In, I've found the staff in there to be generally rude and very matter of fact about issues with the sort of attitude off if you don't like it you know what to do, Palmers would do well to to try and employ people that could communicate things better and show a level off people skills being that they are dealing with the general public, my company will be pursuing a claim for loss off time, and hire vehicle costs due to the sheer incompetence off the service department at Palmers Citreon Watford, there seem to be more bad reviews than good on this group and it's not hard to see why.

Please read reviews in future which I wish I'd done,I would certainly never entertain buying a vehicle off this lot.

If I could give zero stars I would.

My daughter bought a car from them, and this was her first car. She had her driving test booked, and was taking the test in her car. Before we bought the car we were told, it would have a full service, an MOT and a health check. Despite me asking several times for a copy of what work had been done, I didn't receive it. When we collected the car we asked for the service book to be stamped, it wasn't until we got home we noticed the service book had been dated 2/3/2023, when it was the 13/05/20233, and none of the checks had been ticked like the rest of the book. I finally received a copy of the health check and noticed that it had an advisory on there, and that one of the tyres had a perishing side wall. how can they sell a car with an advisory on it, and not even bother to tell the customer! When I telephoned and spoke to Karl, one of the managers he told me that they wouldn't of fixed anything that was an advisory. The next day my daughter took the car out, which was only 8 miles away, and we were stuck at the traffic lights, as she couldn't get it it into any gear, I tried and I couldn't get it into any gear either, we were stuck there for 15 minutes before it finally went into gear. When we got home, the engine warning light came on. I phoned Palmers and I was told by one of the managers, these things happen, don't read too much into it! we had only had the car one day!! I don't expect to spend £6750 on a car and it to go wrong the very next day! The next day we went 3 miles down the road, the same thing happened, this time we were stuck in the middle of the high street. I phoned the AA, and they told me they thought it was the clutch, and towed the car to a garage. The mechanics couldn't even get the car into the garage, they had to push it in, and they said they could smell the clutch burning! When I picked the car up, as we drove it out of the garage, the engine warning light was flashing, we took it back to the garage, and they put the car on the diagnostic machine, and said it needed new spark plugs, which we had fitted, costing us more money. Two days later my daughter took the car out, went 8 miles, and then couldn't get the car in reverse, I tried, and I couldn't either. I then turned the engine off, put it in reverse, and turned the engine back on again. I took it back to the garage, they looked at the car, and said I needed a new gear box, I have told the warranty company and Palmers, but neither want to know. What an absolute disgusting ignorant company. They are total liars, they told me the car has been serviced, but it obviously hasn't, as the service book would have been completed, it had no anti freeze in it, and part of a service is to check it, the spark plugs needed replacing, had the car had of been serviced, they would have been checked. I have written to them, as under the sale of goods act 1979, they are breaking the law for selling us a faulty car, and the law says that they have to offer a full refund if a fault occurs in the first six months. I have given them 14 days to resolve this, but surprise surprise they have totally ignored me. I will now have to take legal action against this company, and I will be reporting them to Trading Standards. Avoid this company at all costs, otherwise you will be ripped off just like my daughter.

If I could give minus stars I would.

I am appalled with Palmers in Hemel Hempstead. I would like the public to know what sort of car showroom they are please.

They sold my partner a brand new car and the Salesman hid a scratch from her view. It was a deep scratch. When reported to the garage they were not going to repair it until she stumps up £300.00. They compromised and said they would do it at cost for £149.00. There was no offer of a courtesy car if they do the work. They gave her the third degree and said it was her fault. The car was parked outside the house on the drive and was not damaged by us or anyone else.

We both think it's appalling that they treat their customers in this way. Also there was supposed to be a dash cam fitted and my partner had to argue with them before they agreed to fit one. There was Service Plan even though we asked for it.

Sales man Dilan and Manager Jamie have been great they went the extra mile but had to refund my Deposit which I am very happy and they are very honest as a dealer thank you.

Diabolical. Service from Hemel Hempstead was horrendous I wish I never ever bought my car
From them! It’s made sure I’ll never buy a Jeep again.

My less than 3 yr old car which is still under warranty has a Radiator leak which resulted in me having to top up my coolant every 2 weeks…
Called Palmer Watford ( where I bought this car and also has a service plan with them) 2 times to resolve this matter .
First time I send the car they promised to do a diagnostic but did not do it instead they just flushed the coolant and top up with new coolant and told me there was no leak.
Second visit 2 weeks later again with the same complaint that my coolant has run out again and was told by their manager that radiator replacement is between £700-£800.
I reminded them that the car is still under warranty but the manager said it was highly unlikely that it’s a manufacturer fault and most probably external leak caused by stones damaging the radiator…how he came up with this by only doing a pressure check is beyond me.

As I don’t have the money to get a new radiator at that moment. I asked if there’s anyway they could check that the fault can be covered by my warranty. The manager said they have to open the front part of the car to
investigate and that would involve labour fee of between £200-£300. At this point he was very sure that “the fault is caused by external damage” and it’s not covered by warranty.

As I did not have the money I chose not to proceed… the “kind” manager adviced that I can just top up my coolant every week until I’m ready to replace the radiator..

I went to an independent garage for 2nd opinion and was told that there’s no way my radiator leak was due to external damage and was adviced to go back to Citroen as my car is still under warranty…

Decided to sent my car to a different Citroen Dealership for a 3rd opinion… they took my car found that my ABS system has failed and confirmed radiator leaks and there was NO DAMAGE . Parts were ordered and replaced within 24 hrs and no payment needed as everything was still under warranty.

I have cancelled my Service Plan with Palmer Watford and will never go back to them !!!!

The worst place to do a service! Had a van service and I checked the oil afterward. The oil was black. I called the mechanic and he started to argue with me. The manager can and said , this happens in diesel vans, what nonsense! I went to a local car service shop, that changed the oil and it was a normal brown color.

Have been trying to get a deposit refunded for a vehicle that could not be delivered a month after it was promised. Been chasing them since 3 months and they have just blanked me. Frustratingly unprofessional.

I have waited a while to give this review.

I bought a fiat Tipo from palmer's a year and a half ago now, summer of 2021, having seen the car on autotrader.

The first issue I experienced was all 4 tyres were different brands and tread patterns, and even though this isn't illegal, it isn't recommended by the DVLA due to dangers of hydroplaning. I would expect a dealer to refit the car with tyres of the same tread at the very least.

Second issue. Just after buying the car I noticed the passenger side door was a slightly different shade of grey (this was not visible in the autotrader advert nor was it visible when I collected from the dealership, as the car was parked in the shade). I raised this with the dealer, and they agreed to perform a paint correction. But this was a big red flag.

About 6 months on from my purchase, the warranty was no longer valid, and at this time my rear shocks blew their seals and the mechanic also noted my front passenger side coil spring was snapped. The spring was rusted at the break so this must have been the case for a while, likely before I bought the car.

All in all I had to replace the full suspension on the car in my 1.5 years of owning it, all 4 tyres, all of the brake pads and discs as well as perform a full service which identified that the dealer had definitely not serviced the car prior to the sale, as the car still had original spark plugs from 40k miles ago and a clogged cabin air filter.

Oh and I forgot to mention, I also noted the screen had a big chip right in the middle (2cm wide) and I get a check engine light every time it rains. This first happened when I bought it and I told the dealership but they said nothing was wrong.

All in all it seems like this car was in an accident, repaired quickly outside of insirance to cover up underlying issues and sold. This conclusion has been backed up by every mechanic I have spoken to.

Avoid this place like the plague.

I bought Peugeot 3008, 2018 online via your Peugeot official website where I saw the car and fill in my interest. The car was advertised as 26,000 millage in the website, then I was later told that it is actually 28,000 plus mileage when buying process started (means extra 2000 Miles).

I decided to buy from Peugeot official website/dealer because of the trust and the promised of used cars standard by Peugeot (which in my case the standard was not met, after paying much for the car). I could have pay far more less buying from non-Peugeot dealer or private sellers, if I knew Palmers wont met the Peugeot promised standard.

The car was delivered to me on the 29th of January 2021, during the lock down and in the middle of the heavy winter (snowing, icing and raining period), which made it almost impossible to see the full condition of the car physically. This even mean I did not test drive the car due to the Lockdown for almost 2 weeks after its delivery.

I am writing to let you know how Unhappy I am with this car and how the dealer is not willing to help me with the following reasons after Paying for a 2018 vehicle for £22,200 of 28,318 Millage, which is approximately £1500 more expensive than the average price with other dealers with the same car specifications.

I believe due to the Lockdown, weather condition and limited resources (Manpower), this Car MOT was not properly carried out, that was why these issues (Windscreen, Tyres etc) were missed. The Car Servicing was not also carried out properly (Engine oil was short, I have to buy engine oil to Top-up). Venting (cleaning) was not also carried out properly.

(1) Windscreen Chip

Due to the lockdown and bad weather (snow and Rain) which constantly covers the car as stated above on delivery of the car, I did not notice this issue until when I gave the car a through wash on Sunday the 28th of Feb.2021, I discovered that the Windscreen of the car has a small Crake / chip. I reported this to the dealer sales representative as soon as I could as I need to take pictures (early March). They came back to me that its past 28 days since I got the car that there is nothing he can do.

I explained since it was delivered due to the lockdown, and the weather conditions that period made it almost impossible to see the full condition of the vehicle since it was delivered.

(2) Bad Four Tyres

Secondly the 4 Tyres of this vehicle are all bad, all tread are below 3-point mark when measured, one has physical damage on it (pictures and measurement enclosed). When I complaint to the dealer he only replaced the physically damage tyre and refused to replace the remaining 3 tyres that are 2, 2,and 3 mark points when measured (which I believe is below the Peugeot used cars standard). This Tyres has made more than 28000 millage, to show how these tyres has been used one of them has physical damage (Chip cut on it). I believe proper checks on the vehicle Tyres was not made by Palmers Motor/MOT due to the lockdown and limited staff.

(3) Car Not Properly Prepared for Delivery

Palmers Motor delivered this car without a proper preparation, was not properly washed, the engine area so dirty, inside the car not refreshed. When I compare the car a friend bought from Robin and Day which was properly clean inside and out, the engine area, inside well refreshed. I was so impressed with Robin and Day Peugeot. Palmers Motor disappointed me.

(4) Services Not Properly Carried Out or Not Done – Warning of Engine-Oil Shortage

Palmers Motor did not properly carryout the Car Services or did not at all do it (but stamped the car service booklet). The Engine Oil warning light came up just less than 3 months of supposed services by Palmer Motor. I have to spend more money to buy Engine oil for the car (receipt enclosed).

(5) High Car Price

This car price was very much on the high side compared to some I saw later in the market of the same specifications, which was £1500 cheaper with even lower millage (between 17000 to 25000) then the one I bought from Palmers Motor. Meanwhile the cars are of the same spec.

I contacted the dealer and put down all my complaint and sent all required evidence to them, which also includes the measurements of the Tyres video and pictures. Palmers Motor sales manager ‘’Daniel Beardon’’, who was somehow rude and try to intimidate me in an earlier phone conversation (which he apologies later anyway), came back to me that there is nothing Palmer Motor can do in all my complaint.

All I want is for all the Tyres to be replaced or funded, and the windscreen chip to be repaired. Please I beg you to step in and help resolve this issue for me. The dealer said they won’t do anything. I am so unhappy and sad with this car, which is now making me to start regretting buying Peugeot for the very first time from you.
Nothing was done and left with the issues. Do not buy from this Company

Love my new to me MG ZS, dealt with Salesman Steve Mason, nice guy, mainly all done over the phone and met on the day of collection. He listened to what I wanted and matched the car up accordingly. Great price (shame a little more was not given for my part exchange). Car was ready to go when I arrived, swift hand over of documents etc and demo of vehicle. I am very happy with my experience @ Palmers MG

My car window was stuck, not moving up or down. I called the dealership at a whim because all other garages couldn't see me for a week. I spoke with someone called Ola he allowed me to bring my car in immediately to have it looked at. I was greeted at the door. I've never known service like that from a dealership! All the staff were very friendly, great people. No complaints! They were quick, informative and really compassionate.

Sean was helpful, engaging and kept you abreast of any developments regarding the sale of the car.
Proffessional and attentative and always on hand to answer any questions one might have.
Good buying experience.

Daniel at Palmers Watford is the absolute rudest person I have ever had the misfortune of having to deal with, has no customer service skills at all, is just outright rude, doesn't do his job properly and lies!!
I feel sorry for Kevin the service manager who has to deal with the consequences.