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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Disgusting what Oxfam has became, prices are ridiculous and i often see prices for second hand items that are more expensive than the item costs new! Yes you read that correct! The online shop is full... Zobacz więcej

Oceniono na 5 z 5

I went into Oxfam on 17/5 on Oldham Street and was served by Bassell who was very professional, polite, patient and even carried my bags out to The Taxi pick up point. He is a credit to Oxfam.

Oceniono na 1 z 5

Horrible one in Whitehaven, I’ve never felt as unwelcome in a shop ever before. They are a horrible organisation now, I used to always donate stuff to charity shops, not now. I’d rather destroy stu... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Great shops, great charity. If you're complaining stuff is 'overpriced' just remember spending where the extra quid is going. The fact OXFAM have bad reviews but every company i've ever sat on hold f... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Działalność dobroczynna

Napisane przez firmę

Oxfam is a global community of people who believe in a kinder, and radically better world, where everyone has the power to thrive not just survive. We believe we can overcome poverty by fighting the injustices and inequalities that fuel it.


Dane kontaktowe

2,8

Średnia

Wynik TrustScore: 3 na 5

208 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 72% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

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Oceniono na 1 z 5

Another word for useless?

Another word for useless? Oxfam! Read for yourself how people pay money and don't receive anything. Not to mention the senseless points made by Oxfam. Another useless and money wasting organization that will be disbanded ASAP when the right leaders take power soon.

4 listopada 2024
Opinia niezależna
Oceniono na 3 z 5

a call from oxfam?

Received a call from oxfam after signing a petition, requesting a donation, I asked, if I could do it on the oxfam website as I suspicious of a random number calling me, they tired to convince me to do it on the phone, I ended the call when they tried to convince me that they weren't asking for any sensitive information, when they definitely were. I go on the oxfam website, and there is a page setup for this appeal. if it was a scam, I am happy that I didn't give any more information than i had already. if oxfam is calling people to collect donations, they should make it so that it is more flexible, the way you donate, because phone scams are very sophisticated these days. ultimately, whether or not this was oxfam that called me the structure of this donation arrangement has a scam vibe, and diminishes my trust in the organisation on the whole.

25 października 2024
Opinia niezależna
Oceniono na 1 z 5

Poor service

I ordered a £100 book from the online shop which I am still waiting for 18 days later!

16 października 2024
Opinia niezależna
Logo Oxfam GB

Odpowiedź od Oxfam GB

Hi Kevin, I'm very sorry to hear this. With valuable items over £100 you should receive your purchase within nine working days. We'd really appreciate it if you could contact our Online Shop team so they can investigate this for you. They can be called on 0300 200 1252 or emailed on enquiries@shop.oxfam.org.uk. Thanks so much for your support and I'm really sorry again for the delay - Rob

Oceniono na 5 z 5

I would like to say a big thank you to…

I would like to say a big thank you to the sales people at Oxfam Kendall . Whilst on a coach trip to Kendall I visited the shop and bought some nice items . However when I got back home I discovered I’d left my prescription sunglasses and crossbody bag in the changing room there.. I telephoned the shop and the lady I spoke said they had found them . They very kindly posted them on to me the next day. I was so relieved to get them back so a very big thank you to the Kendall shop. I have made a donation as a token of my gratitude.👏👏👏

12 września 2024
Opinia niezależna
Oceniono na 4 z 5

I did not want to respond to emails as…

I did not want to respond to emails as they may be scams. I also do not respond to repeated emotional blackmail I do give to charity and only have a limited amount to give. On the website it was difficult to find where to give a monthly donation. During my search I came across requests for £25, £50 & £100 this struck me as greedy.

16 września 2024
Opinia niezależna
Logo Oxfam GB

Odpowiedź od Oxfam GB

Hi there, thank you very much for your review, we really appreciate it. So you only receive communications on the channels that suit you, you can choose how we contact you via this page: https://oxfamapps.org/gdpr/. I'm sorry you felt the requests on the website are greedy. We really appreciate smaller donations too and all donations to Oxfam mean we can continue to partner with communities facing poverty wherever they live. Thanks again - Rob

Oceniono na 1 z 5

IGNORANT, RUDE & ABUSIVE

After spending ding up to £300 per month on books I do not deserve to be humiliated by rude, ignorant and abusive staff. SHAME ON THIS COMPANY

WEDNESDAY 21 AUGUST

To Rob

Far too late for this as I told your company everything and gave a deadline for you area manager to email me with a direct number to call. This did not happen so media intrution has taken place against this company and I will cause an amount of problems to you as you have caused to me

17 sierpnia 2024
Opinia niezależna
Logo Oxfam GB

Odpowiedź od Oxfam GB

Hi Michael, I'm really sorry to read this. We'd be really grateful if you can get in touch with us so we can investigate the incident and help you. If your query is regarding a High Street shop, please either call 0300 200 1333 or email support@oxfam.org.uk. If it is regarding our Online Shop, please either email enquiries@shop.oxfam.org.uk or call 0300 200 1252. Thanks so much for your support and I hope we can help. All the best - Rob

Oceniono na 4 z 5

Wonderful charity & affordable!

I frequent my local Oxfam shops and their online store, and I'm consistently pleased with the quality and prices of their stock; I'm a huge advocate for buying second-hand and donating old, unwanted items, and charity shops are a huge reason why. Thank you for all the work you do!
Recently bought some old jewellery and a summer dress from their online shop - they were shipped speedily and arrived in brilliant condition.

9 sierpnia 2024
Opinia niezależna
Oceniono na 1 z 5

I sign up for the monthly donations

I sign up for the monthly donations, but when I have called them up to cancel it they were still stealing money from my account afterwards. Now it is a third payment stolen from my account.
Avoid like a plague.
Found out that less then 5% of our donations actually goes to someone in need. Everything else is their overly inflated "cost".
Avoid it!!!

3 sierpnia 2024
Opinia niezależna
Logo Oxfam GB

Odpowiedź od Oxfam GB

Good morning Derek, thanks for your review and I'm very sorry to hear of your experience. When you called your monthly donations should have been cancelled immediately. If you would like to call again (0300 200 1300) or email (heretohelp@oxfam.org.uk) we will make sure this is done for you. We will also be happy to refund donations that have been taken following your initial call to cancel.

For every £1 Oxfam spends, 81p goes on our emergency, development and campaigning work, 12p is spent on running costs, and 7p is invested to generate future income. You can find out more here - https://www.oxfam.org.uk/donate/how-we-spend-your-money/

Thank you for your support - Rob

Oceniono na 5 z 5

Important charity

The Oxfam shop near to us is unfailingly helpful in taking our unused stuff, and letting us know how much Gift Aid it has generated. The staff are great, especially the manager, and the organisation has made a difference throughout the world in working against poverty, although there is so much more to be done.

31 maja 2024
Opinia niezależna
Oceniono na 4 z 5

Anisha Begum & Isabelle Allegne Visit

I had a visit from Anisha Begum and Isabelle Allegne, who door knocked asking for support for Gaza children on behalf of Oxfam. They were very professional and friendly in their presentation. It was good to know that such calibre of people work for Oxfam with enthusiasm, excitement and commitment. Both my wife and myself were happy with their visit.

19 kwietnia 2024
Opinia niezależna
Oceniono na 5 z 5

Oxfam fundraising

Oxfam staff were fundraising door to door on my street. The two gentlemen were very polite and curteous, clearly passionate about the cause they were raising money for. Marc Baffoe-Bonnie and Nuur Hassan are an asset to Oxfam. Keep up the good work :)

12 kwietnia 2024
Opinia niezależna
Oceniono na 5 z 5

Great door to door consultation by Ayma and Mumina

Meeting Mumina and Ayma who volunteered for Oxfam was a pleasant surprise that left a lasting impression. Their enthusiasm and genuine eagerness to share information about Oxfam's mission were truly commendable.

They managed to convey the essence of Oxfam's work in a clear and concise manner, leaving me feeling informed and inspired. Many thanks!

12 kwietnia 2024
Opinia niezależna
Oceniono na 5 z 5

Door to Door Fahad (Ilford)

Just had a visit from Fahad, who was very impressive and had a friendly, amiable approach. I've made a small donation because of him. Thank you Fahad and keep doing this amazing work, you really made a difference!

21 marca 2024
Opinia niezależna
Oceniono na 1 z 5

No dogs policy

I am disappointed that Oxfam have a no dogs policy when these days you can go into the vast majority of shops and cafes .

18 marca 2024
Opinia niezależna
Logo Oxfam GB

Odpowiedź od Oxfam GB

Hello David. I'm really sorry you're disappointed by this policy. It is current Oxfam policy that only Registered Assistance dogs are allowed into our shops.  

Oxfam's policy is not just for health and safety reasons but also for customer expectations and hygiene reasons (for our customers and for our staff). The majority of our shops sell food and because we have tens of thousands of volunteers, for simplification and for consistency, it is more appropriate for us to have one policy across the whole of our High street shops, rather than a different policy in different shops. Having a nationwide policy also avoids any possible confusion or misunderstanding for the public.

I hope that helps but sorry this may not be the answer you're looking for. I hope this doesn't put you off shopping with Oxfam in the future - Rob

Oceniono na 1 z 5

Oxfam St Albans bookstore experienced racism. Quelle surprise…

Cannot really recommend for Black customers. The shop has a racist male staff member who will triple question you over whether you've paid for books after you've paid for them (and asked one female shop assistant to put them by for you). I left them there to further browse the store and buy MORE books. When I went back to the counter, the woman was gone and the man was there. Quizzing me three times as to whether I'd paid for them. He then admitted that a colleague already told them "someone had paid"....the subtext meaning he expected that someone to have been a white person and now he has to suspend belief and question the veracity of what his own colleague has said.
If you try to discuss it with their store manager, he'll do everything to protect "whiteness". You'll hear the hostility in his voice. White people do not want to deal with their own racism. They don't. They want to be racist in peace.
This should not be surprising. Google Oxfam racism for a fuller picture.
Oxfam is a fundamentally dishonest charity leeching off of the suffering of Black and Brown people in the Global South to fund mostly racist white people in shops and racist white INGO's.
They cannot change. Don't give them your money.
In response to Oxfam saying they're committed to being anti racist. They can commit all they want. It's clearly not working

13 stycznia 2024
Opinia niezależna
Logo Oxfam GB

Odpowiedź od Oxfam GB

Hello Elle, I'm really sad to read this. I have shared your experience with our High Street Shop Support team so they can investigate. If you have any more info you can share, it would be really helpful if you can contact our team directly via support@oxfam.org.uk or 0300 200 1333. Any information you can provide will be really helpful.

Oxfam is fully committed to becoming an anti-racist organisation. We know that organisations like ours must lead by example and truly live our inclusive values. You can read a lot more about this here: https://www.oxfam.org.uk/documents/558/Transforming_for_a_radically_better_world_1.pdf

I hope we hear from you soon so we can investigate further and please don't hesitate to get in touch if you have any questions or comments - Rob

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