Il supporto telefonico è stato davvero ottimo: cortese, disponibile e risolutivo. Purtroppo non posso dire lo stesso dell’intera esperienza, perché per recuperare una password sono stati necessari qua... Zobacz więcej
Lokalizacja
Zmień lokalizacjęVia Carlo Imbonati 18, 20159 Milano, Lombardia, IT
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Mi hanno cancellato tutti i record DNS del mio dominio senza motivo (rinnovo eseguito con successo 2 settimane fà), quando li ho contattati mi hanno risposto i soliti incompetenti con supponenza dicen... Zobacz więcej
Reakcja na opinię
Scrivo per ringraziare la Signora Rosario per l'assistenza tecnica ricevuta su ticket CS15233158. Gentile, precisa, efficiente. Ha saputo trovare una soluzione rapida al problema che avevo semplifican... Zobacz więcej
Reakcja na opinię
mi disturba parecchio che IO ho un problema con il browser (e lo risolverò) e queto mi obbliga a entrare nel sito in incognito per poter usufruire dei servizi. comunque ho chiamato l'assistenza perchè... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
O OVHcloud - Italy
Napisane przez firmę
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
Dane kontaktowe
Via Carlo Imbonati 18, 20159, Milano, Lombardia, Włochy
4,4
Doskonała
63 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Uso OVH da anni
Uso OVH da anni, assistenza sempre professinali e gentili. ottimo sevizio
27 sierpnia 2025
Opinia niezależna
Odpowiedź od OVHcloud - Italy
Hello Maurizio,
We greatly appreciate your 5-star review ⭐⭐⭐⭐⭐
Your feedback inspires us to continue delivering excellent service every day.
We are here to support you and your projects.
Warm regards,
Homéfa S.
servizio caro e nessuna assistenza seria
29 lipca 2025
Opinia niezależna
Odpowiedź od OVHcloud - Italy
Hello Roberto,
Thank you for taking the time to submit your feedback on Trustpilot and we sincerely regret this feedback.
We understand that the quality of our services is essential for you and we strive to offer you the best solutions at competitive prices.
We are currently one of the cheapest players on the market, while ensuring that we maintain a high level of quality.
OVHcloud is constantly improving its services and support, particularly to reduce the time it takes to process requests.
We also strive to cover the majority of common requests via our website and guides.
If you have any difficulties with these, our support teams are of course available by phone or ticket, via Livechat or social networks.
If you have a pending request, please enter your NIC handle by returning the private message I just sent you via TrustPilot. I can then relaunch the service concerned.
Best wishes,
Your OVHcloud advisor
^LaiM
Pessima esperienza
Pessima esperienza, forza commerciale praticamente assente (tanto vale comprare a retail dal sito)
Se vi si rompe un componente, e non avete contratto enterprise, potete sperare e aspettare che qualcuno prenda a cuore la situazione
Non rispondono a nessuna pec, nemmeno per sogno
Pessima pessima pessima esperienza, meglio valutare datacenter piu strutturati
10 lipca 2025
Opinia niezależna
Odpowiedź od OVHcloud - Italy
Hello Andrea,
Thank you for giving us your feedback via TrustPilot, and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the identifier of your OVHcloud account (xx12345-ovh) or the contact email address of it.
If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/it-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043033
EDIT : Thank you for the OVHcloud account information.
I was able to check the two tickets and for the first one which concerns your complaint, I confirm the information which was transmitted. Corporate accounts do not benefit from the right of withdrawal legally in European Union countries.
Regarding the second ticket and the hard disk change, my colleague had replied to you within the hour and was awaiting your reply to request an intervention in the data center and to obtain your written agreement to confirm the disk change to be made.
Regards,
Maxime.R
Recupero Dominio
Ho chiamato per il recupero di un dominio, un agente di nome Andrea mi ha guidato ad una procedura con documenti per il recupero.
Grazie !
7 lipca 2025
Opinia niezależna
Odpowiedź od OVHcloud - Italy
Hello Lorenzo,
Thank you for your feedback, and we are delighted to hear that our support team has been able to help you successfully with your domain recovery.
We are proud to offer customized solutions to meet the specific needs of our customers and we are happy that the procedure recommended by our agent has been useful for you.
We continue to improve our processes to ensure a smooth and efficient user experience.
If you have any further questions or need further assistance, please do not hesitate to contact us by phone or ticket, via Live chat or social networks. We are here to help.
The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
-----
Ciao Lorenzo,
Ti ringraziamo per il feedback e siamo lieti di apprendere che il nostro team di supporto è stato in grado di aiutarti efficacemente nel recupero del tuo dominio.
Siamo orgogliosi di offrire soluzioni personalizzate per soddisfare le esigenze specifiche dei nostri clienti e siamo lieti che la procedura raccomandata dal nostro agente sia stata utile per voi.
Continuiamo a migliorare i nostri processi per garantire un'esperienza utente fluida ed efficiente.
Se avete ulteriori domande o bisogno di aiuto, non esitate a contattarci per telefono o tramite ticket, tramite Live chat o social network. Siamo qui per aiutarti.
Tutto il team di supporto OVHcloud ti ringrazia per la fiducia e ti augura un'ottima giornata.
Cordiali saluti,
Il tuo consulente OVHcloud.
^LaiM
Mi scusi per il mio "italiano", uso un traduttore.
Rinnovo zona dns
Operatore Andrea D.
Numero ticket CS11279111
Contattato Ovh per un rinnovo zona dns gratuito che non si era rinnovato.
Il tecnico mi ha direttamente chiamato telefonicamente per informarmi delle operazioni che dovevo eseguire per convalidare il rinnovo
1 lipca 2025
Opinia niezależna
Odpowiedź od OVHcloud - Italy
Hello Francesco,
A sincere thank you for these 5 stars!
We are happy to see that our technician has offered you support tailored to your situation.
At OVHcloud, the satisfaction of our users is at the heart of our commitments.
Looking forward to continuing this collaboration.
Best regards,
Homéfa S.
Hanno risolto il mio problema in meno…
Hanno risolto il mio problema in meno di 10 minuti, dal ticket alla risoluzione del problema sono davvero passati 10 minuti di orologio. Direi che OVH che il massimo per l'hosting
Ticket ID: CS11279852 Operatore: Andrea D.
1 lipca 2025
Opinia niezależna
Odpowiedź od OVHcloud - Italy
Hello Francesco,
I take the liberty of replying to you in English. I hope this is okay with you.
The entire OVHcloud technical team thanks you for your positive feedback.
We’re delighted to hear that Andrea was able to resolve your issue so quickly — in just 10 minutes, from ticket creation to resolution!
Efficiency and responsiveness are key values we strive for, and your message is a wonderful recognition of that.
Rest assured, your kind words will be shared with Andrea, who will no doubt be pleased to receive your compliments.
We remain at your full disposal for any further questions or assistance you may need — whether by phone, ticket, live chat, or through our social media channels.
Thank you for your trust and for choosing OVHcloud.
Best regards,
Dieynaba K.
Segnalazione #CS11276735
Segnalazione #CS11276735
Operatore gentile e disponibilissimo
30 czerwca 2025
Opinia niezależna
Odpowiedź od OVHcloud - Italy
Hello Davide,
Thank you for taking the time to share your experience with our support team.
We are delighted to hear that our operator, who processed your CS11276735 ticket, was kind and helpful.
At OVHcloud, we value the quality of our support, and strive to deliver an exceptional user experience. We are pleased to know that we were able to meet your expectations in this case.
We will share your feedback with our support team so they can continue to improve their service and deliver a quality experience for all our customers.
Thank you again for your trust and feedback. Have a great day.
Best wishes,
Your OVHcloud advisor.
^LaiM
LADRI !! CS11149634
sto scrivendo in merito al ticket CS11149634. Ho ceduto il dominio a terzi e ritenevo di aver correttamente disattivato anche l’indirizzo email associato. Successivamente ho ricevuto un avviso di pagamento per quell’indirizzo email, che non ho saldato in quanto il servizio non mi risultava più attivo. L’indirizzo è stato prontamente disattivato da loro (e questo va benissimo), ma ora mi viene comunque richiesto il pagamento di 21€, con la minaccia di un intervento da parte di Intrum per il recupero del credito. Trovo inaccettabile dover pagare per un servizio che non è stato fornito. SONO LADRI!!!
Aggiornamento dopo aver letto la loro risposta 27/05/25: hanno inviato un sollecito il 03/03/25 per una fattura emessa il 01/03/25 e l’11/03/25 hanno disattivato l’indirizzo email. Nessun preavviso come scrivono, neanche settimane come sostengono...
Oltre che ladri, sono anche bugiardi.
26 maja 2025
Opinia niezależna
Odpowiedź od OVHcloud - Italy
Hello Cédric,
We are sincerely sorry to read such feedback.
At OVHcloud, we make every effort to ensure that our users are informed of all deadlines, especially during renewals.
Services that have not been terminated are billed. OVHcloud cannot decide to terminate services administered by its users.
In addition, our billing system sends several reminders when services are renewed.
As the invoice was generated, the service was retained until payment is made. After several weeks of non-payment, the service was deactivated. However, the invoice remains due.
Thank you for your understanding.
Homéfa S.
Billed me for 14k€ -- it was 3€
Billed me for 14k€, turns out, it was a mistake. The bill was 3€. Took 1 month to get the funds back and 1 month to get a compensation.
I've been with OVH for more than 15 years, but hey, the support and operations are really getting worse.
20 maja 2025
Opinia niezależna
Odpowiedź od OVHcloud - Italy
Hello Gabriele,
Thank you for taking the time to submit your feedback on Trustpilot, and we are truly sorry to read such feedback.
First of all, we thank you for your loyalty over all these years, and we are happy to read that the situation is settled to date.
We are continually improving our billing system to deliver a great user experience.
We are also improving our services and support, especially to reduce application processing time.
In order to analyze the exchange with our support team, as well as the difficulties encountered, I have just sent you a request for information.
In response, please provide me with your OVHcloud NIC handle in the form of "abXXX-ovh".
Thank you for your understanding.
I look forward to your return and wish you a good day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Velocissimi nelle risposte
Velocissimi nelle risposte, sempre precisi nel dare le giuste spiegazioni per risolvere il problema e molto molto disponibili. Grazie!!!!
13 maja 2025
Opinia niezależna
Odpowiedź od OVHcloud - Italy
Ciao Maria,
Grazie per aver dedicato del tempo a condividere questo feedback positivo sulla tua esperienza con il nostro supporto.
Facciamo del nostro meglio per fornirvi servizi ad alte prestazioni e un supporto di qualità a vostra completa disposizione.
L'intero team di supporto OVHcloud è disponibile in caso di necessità su tutti i nostri canali, sia telefonicamente che tramite ticket, tramite live chat o social network.
Sinceramente,
Maxime.R
Tempestiva risoluzione per un rimborso
Ho contattato l'assistenza di OVH perché c'è stato un disguido nel rinnovo di un servizio e questi è stato pagato due volte. Hanno tempestivamente risolto la questione e nel giro di 24 ore ho avuto l'accredito del rimborso. Sono molto soddisfatto di come sia stata gestita la mia pratica. N.biglietto CS10983088
10 kwietnia 2025
Opinia niezależna
Odpowiedź od OVHcloud - Italy
Hello Valter,
Thank you for taking the time to share your positive experience on Trustpilot with our support team.
We are delighted to read that your service renewal and payment duplication issue was resolved quickly and that you were refunded within 24 hours.
At OVHcloud, we are committed to continuously improving our support service and delivering an optimal user experience.
Your satisfaction is our priority and we are delighted that we have been able to meet your expectations.
Thank you for choosing OVHcloud, and we are always available to help - by phone, ticket, Live Chat, or social media.
The entire OVHcloud support team will be there whenever you need it, and wish you a great day.
Best wishes,
Your OVHcloud advisor
^LaiM
Weird account management
Different prices across different accounts in the same location. Can't login with the same account on different subdomains. Really weird UX.
14 marca 2025
Opinia niezależna
Odpowiedź od OVHcloud - Italy
Hello Grigory,
Thank you for taking the time to submit your opinion on Trustpilot, and I sincerely regret this feedback.
We are continually improving our billing system to deliver a great user experience.
The price listed according to the subsidiaries also depends on the "locale zone" sought for our VPS and dedicated server services as indicated on our website: https://www.ovhcloud.com/en/bare-metal/
To log in to different subdomains, you can only do this from the account that manages the service:https://help.ovhcloud.com/csm/en-domain-subdomains-creation?id=kb_article_view&sysparm_article=KB0060738
In order to analyze the exchange with our support, I have just sent you a request for information. If you have a pending request, I can restart the service concerned.
In response, please provide me with your OVHcloud NIC handle in the form of abXXX-ovh.
Thank you for your understanding, the entire OVHcloud support team wishes you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Ho acquistato dell'estensione dei Giga…
Ho acquistato dell'estensione dei Giga dell'email di posta, per errore ho fatto l'ordine due volte. Nonostante la mia repentina segnalazione, hanno rifiutato di farmi il rimborso nonostante sia impossibile da parte loro eseguire la prestazione due volte. Inoltre per attivare l'ampliamento dei giga, la procedure è super complicata, dovrei addirittura migrare la mia posta attuale. Pessimo Servizio!! Anche un pò fraudolento vista la mancata comunicazione sulle procedure di attivazione. ta85303-ovh
23 stycznia 2025
Opinia niezależna
Odpowiedź od OVHcloud - Italy
Hi Aurora,
I'd like to answer in English. Thank you for your understanding.
Thank you for calling us on this channel. We apologise for the difficulties that you have experienced.
We take your feedback very seriously and are committed to continually improving our system to provide the best possible user experience.
I have sent you a request for information so that we can analyse the situation. You can reply by giving me your OVHcloud account ID, which can be found in the email you received (for example, xx12345-ovh).
I'll do my best to help you.
We understand that ease of use is a key factor when choosing a service provider.
We are constantly working to improve these aspects of our service and thank you for the opportunity to do so.
Yours sincerely.
Dieynaba K.
Quick and effective.
Quick, polite and effective technical assistance. Thank you. Ticket: CS10659494.
16 stycznia 2025
Opinia niezależna
Odpowiedź od OVHcloud - Italy
Hello Malemi!
Thank you for your kind words! We're thrilled to hear that our technical assistance team was quick, polite, and effective in resolving your issue.
At OVHcloud, we're committed to providing the best possible service to our customers, and we're proud to have exceeded your expectations.
If you have any further questions or concerns, please don't hesitate to reach out to us.
Best regards,
Homéfa S.
Peccato non sia possibile dare 0…
Peccato non sia possibile dare 0 stelle. Mai visto in vita mia un hosting così pessimo. Ogni comando che si dà dal pannello di controllo va in errore. Assolutamente sconsigliato.
Riscontro alla vostra risposta. Ho contattato l'help desk parecchie volte tramite ticket, ma non è stato risolto il problema nè mi è stato dato il rimborso dell'hosting.
9 października 2024
Opinia niezależna
Odpowiedź od OVHcloud - Italy
Hello Giovanni,
Thank you for taking the time to submit your opinion on Trustpilot and I sincerely regret this feedback.
If you have any difficulties with a web hosting plan, our support teams are of course at your disposal by telephone "+39 02 5560 0423" (Italian subsidiary), or by ticket, via live chat or social networks.
We also strive to cover the majority of common requests via our website and guides.
If you have a request waiting to be processed, please enter your NIC handle by returning the private message I just sent you via Trustpilot. I can then relaunch the service concerned.
Best wishes,
Your OVHcloud advisor.
^LaiM
Odpowiedź od OVHcloud - Italy
Hello Emerico,
Thank you for giving us your opinion via TrustPilot and we are sorry for the inconvenience encountered.
OVHcloud is constantly improving its support on the billing part but also on the technical part to assist customers.
So that I can carry out checks, I invite you to respond to the request for information that I have just sent you.
You can respond by giving me the ID of your OVHcloud account (xx12345-ovh) or the contact email address.
If necessary, this page could help you find the OVHcloud account ID:
https://help.ovhcloud.com/csm/it-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043033
Regards,
Maxime.R
mancato rimborso
La risposta di OVHcloud non mi sorprende: probabilmente è tutto affidato a qualche bot (e fatto anche male!). Non affermano nulla, non riconoscono nulla, non si scusano per le promesse non mantenute e intanto si intascano i nostri soldi. WTF!
=========================================
Le cose sono molto semplici: ho scelto di trasferire un dominio presso OVHcloud perché promettevano il protocollo DNSSEC . Una volta trasferito, ho cercato di impostare DNSSEC da pannello, ma ottenevo dei messaggi di errore. Allora ho aperto un ticket al quale hanno risposto che il DNSSEC non è previsto per i domini .it. Quindi dopo qualche giorno ho trasferito nuovamente il dominio presso un altro provider che ha applicato il DNSSEC senza problemi. Oggi ho chiesto notizie sul rimborso che ritengo giustificato, ma hanno risposto con questa supercazzola: "non possiamo soddisfare la sua richiesta di rimborso per la fattura ITXXXX in quanto i servizi di dominio essendo servizi personalizzati non godono del diritto di recesso o richiesta di rimborso per rinnovi- acquisti e/o costi di trasferimento". Ovvero? Se non mantieni quanto prometti a caratteri cubitali è tutto lecito?
15 lipca 2024
Opinia niezależna
Odpowiedź od OVHcloud - Italy
Hello Roberto,
Thank you for using this channel.
At OVHcloud, we are constantly improving our offers and our billing system.
We really do apologize for the impossibility of activating DNSSEC on domain names with the extension '.it'.
Feel free to send me a ticket number or your OVHcloud account identifier (xx12345-ovh) in order to report the situation to my colleagues.
Homéfa S.
Di solito non scrivo recensioni ma…
Di solito non scrivo recensioni ma questa volta davvero non posso farne a meno. Un servizio così pessimo non si vedeva da anni. Finché si tratta di vendere sono tutti capaci e proattivi, con il commerciale che ti chiama e ti scrive in chat. Una volta saldato però cambia profilo e diventa ingestibile, per una migrazione di un sito e di una mail ho perso ore di chiamate con informazioni vaghe, manuali tradotti male in italiano e tanta frustrazione nel dover compensare le lacune di un provider sinceramente inutile. In tutto questo, dopo l'enorme perdita di tempo, ho chiesto un rimborso (altra cosa che non faccio mai) e mi rispondono che sono scaduti i 14gg di tempo. Direi peggio di così non poteva andare. La prossima volta prima di sottoscrivere un servizio leggerò bene le recensioni!
11 marca 2024
Opinia niezależna
Odpowiedź od OVHcloud - Italy
Ciao Marco,
We're deeply sorry to hear about your negative experience with our service. Your feedback is crucial to us, and we're committed to addressing the issues you've raised to ensure a better experience for all our customers.
We understand your frustration and regret any inconvenience caused. If there's anything we can do to make this right or assist you further, please don't hesitate to provide us your information by the request sent with your OVHcloud (aa0000-ovh or 0000-0000-00) and e-mail of your OVHcloud account.
Looking forward to hear back from you,
ViniL
Spam issues
They say that sending an email from the WEBMAIL uses the sender's IP for spam checking, which means it's impossible to send any email from them and not end up as spam in specific cases like sending to iCloud. This is nonsense, I've been struggling with their support for months, and they keep relying false information. They hide their incompetence and provide a service worse than the vast average. Private IPs will ALWAYS be in blacklists, they just use shared IPs on their side to cut down costs and invent excuses to steer away customers like me.
Tell me how am I supposed to send emails from a normal dynamic IP, that will always be in blacklists by definition, and they CAN'T be removed. All other providers work, this doesn't, as plain as simple.
1 stycznia 2024
Opinia niezależna
Odpowiedź od OVHcloud - Italy
Hello there JW,
We really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, because this is not the type of service/support we expect to provide. We do hope that in future, you won't have to go through this issue again as we will take the chance to improve.
**UPDATE**
Thank you for the information provided and for the effort on sharing your concern with us. OVHcloud take the SPAM serious and cooperate with international and european standards to prevent and act against the SPAM to keep our customers and our infrastructure free from it and safe.
We are sorry that your private IP is blacklisted but after checking the ticket, our agents has provided detailed answers and support for your case and once again, we are sorry for not reaching your expectations today.
We will move forward your comments to our team, as part of our deal in keep improving our customer support experience.
Have a nice day,
ViniL
Sono cliente da anni
Sono cliente da anni, ho diversi domini registrati e tutti regolarmente pagati, e cosa fa OVH? Mi manda la lettera dal recupero crediti per 24 euro di un dominio che ho disdetto anni fa, perciò non avevo pagato questi 24 euro. Il risultato è che confermo anche io tutte le recensioni negative che OVH ha ricevuto, evidentemente meritate, e trasferisco immediatamente i miei domini da OVH ad ARUBA. Mancanza totale di assistenza, non sanno trattare con i clienti, li fanno scappare. E infatti ricevono tutte queste recensioni negative. Ottimi problem maker.
7 października 2023
Opinia niezależna
Odpowiedź od OVHcloud - Italy
Hello Sergio,
We really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, because this is not the type of service/support we expect to provide. We do hope that in future, you won't have to go through this issue again as we will take the chance to improve.
**UPDATE*
Thank you for providing the info. After reviewing the debt order, indeed the renew was made. Cancelling the services after the renew, does not quit the commitment with the payment. We remain available by ticket or phone call if you need for more details about your debt, order and invoices.
Have a nice day,
ViniL
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
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