Orla Kiely Recenzje 

Ordered an item, transaction processed, stated delivery time 3-5 days. After 2 weeks of no further notifications or arrival of item, I contacted their customer service. More than 48 hours later, someone emailed to say that the item had been out of stock and they would refund me. If I hadn’t got in touch, I wonder if they would have bothered. I now can’t get the item anywhere else and am left fuming. The customer service messages are patronising and unhelpful. I will never buy from here again

I received my Orla Kiely foot stool yesterday and to be honest i am really disappointed with the shoddy workmanship on this item .
I paid nearly £300 for this item and yet it is poorly finished .The upholstery is clearly stapled on the underside ,one of the legs diesn't screw on properly without removing the cardboard washer!
I was considering ordering a chair but if this is the quality then i think i will look elsewhere .

I ordered a snuggler and footstool Nov 2021. When they arrived in April 2022, both had issues, which were investigated by the obligatory 'independent expert', who found that they had issues. The replacements arrived this morning (October 3rd 2022) and although the footstool is better, the snuggler is worse - both would be regarded as 'seconds'. If a company is going to spend a year failing to deliver two acceptable items of upholstery, one might think that they would be concerned about their supplier. I'm just glad I bought from a reputable store and not through Orla Kiely direct, as reading their Trustpilot reviews, Orla Kiely don't seem to be as obliging when things go wrong.

How disappointing! Received delivery of a bag. Packaging was intact but the bag had black spots in the material so clearly packaged that way and not damaged in transit. I emailed Customer service to be offered a 15% discount. I wanted a bag fit for purpose not a clearly seconds item. It is not acceptable to send substandard goods hoping Customers will accept as the returns process is too difficult and is at their own expense. Shame on you.

During Orla Kiely's "free wallet weekend" I ordered a purse for myself and two bags as gifts. The free wallets I selected disappeared when I checked out. This happened twice. When I reached out to customer service they were not helpful and would not correct the problem.

Ordered two sofas during lockdown so accepted long delivery time but the quality on these items is poor. The sofas are uncomfortable because the foam filling is not adequate and it's leading to back problems as there simply isn't enough support. Can't fault the design but the manufacturing process leaves a great deal to be desired. Would definitely not recommend buying this range

We ordered a good amount of furniture through a retailer in Norwich a sofa two chairs a footstool and a few cushions etc We ordered this on 28th November last year and of course was informed that there would be a long lead time. However we have now missed the original date ,was then told the 14th April no delivery then the 29th April no delivery all dates set by yourselves very disappointing if you can’t meet your own deadlines what’s the point in setting them

If you haven’t seen the item in person, don’t bother ordering online….because in the event it isn’t what you were hoping for and you need to return, you will have a headache.

Returned my item almost a month ago now. No acknowledgment email as you’d get with other companies (even though Royal Mail tracking service confirms that it has been delivered) no reply to my email to customer services a week ago. No reply to my social media message.

Really poor customer service and I won’t be purchasing from here again.

Steer clear of Orla Kiely bamboo coffee travel mug. Very expensive product. The design on the lid is so flawed the coffee literally poured down my top and getting rid of coffee stains is not easy. If you place it in the drivers cup holder it will spill over as the hole is level with the lid and not raised.

I had been waiting for my sofa and snuggler for over 6 months. Every time the production date was postponed I received an e-mail with a new date. This week I received another cancellation e-mail but this time there was no new date given, no explanation or an apology. I rang their customer service just to Find out when the new production date would be. Unfortunately, I was not given any update and the person I spoke to was unprofessional, dismissive and rude. She kept interupting me and wouldn’t let me explain what my enquiry was about. It was the person’s attitude that made me cancel my order.

Disappointed with this furniture. We bought a sofa earlier in the year and ordered the snuggler which finally arrived after many delays.
The seats are made from very soft foam and are losing their shape after just a few weeks. In furniture that cost almost two thousand pound for the pair, it’s very poor value.
I would advise anyone considering buying this furniture to check that the foam is of reasonable quality.

The seats are becoming uncomfortable already.

UK7255 Stained bag.

I recently purchased an across body bag from Orla Kiely and after wearing it for just one evening it was heavily stained from my jeans. The company's aware this staining happens, why then don't they coat the bags differently? This has never happened with a Radley bag.

The website promises next day delivery but no communication after a week & no reply from customer service.

Update - have now received my order but wrong item sent 😡

I bought a sofa and there is 5cm gap between the cushions and the gap is getting bigger while somebody sitting on it. The quality of the fabrics is really bad.

Always been happy with high quality products from Orla Kiely.

Bought some tea caddies snd the rubber seal failed, you simply get ignored by them. Over priced tatt !

Received Orla Kiely's free face mask via the Daily mail offer after 6 weeks wait. Disappointed with the product. The mask was very small, made of thin material and certainly not even worthy of the postage I paid. Will I recommend the product, definitely NOT.
Veronica Chapman

Ordered two ORLA KIELY face masks through an offer in a newspaper. They took a long time to arrive and I was expecting something special, even though I only had to pay for postage. However I am totally disappointed, the masks are too small, they don't have elastic ear loops and the loops are too short, so they pull my ears forward. They don't have nose wire, so they are loose around the nose. They are really thin. I wish I had saved my postage money.