Orla Kiely Recenzje 

My wife likes Orla Kiely watches but the straps are so cheap and plastic they break after a very short time. This is at odds with Orla Kiely’s environmental claims on their website. We have to throw the entire watch away just because a strap cannot be replaced. It’s all very well claiming you recycle materials but if they are poorly produced and cannot be mended you become part of the problem. It is insanity to have to dispose of something as mechanically technical as a watch just because you want to save pennies on the strap. Make things to last, charge the correct price and maybe you can claim to be environmentally friendly. Until then it’s spurious and just looks like more prioritisation of profit over the planet and customers.

The customer service team responded very quickly to the broken mugs and provided replacements without any problem.

I am a big fan of Orla Kiely. I’ve purchased many items and love them all. Recently, I purchased a backpack. After a few months, I noticed a flaw in the stitching. I wrote to Orla Kiely, and was surprised to hear back quickly that they would replace it with a new one. I am so impressed. Not only are their products great, so is their customer service!

I love Orla Kiely products and I saw a lovely set of six mugs which had sold out at other retailers so I decided to order them. Unfortunately, one must have got broken in transit. I was naturally disappointed but accept that these things can happen from time to time. I got in touch with customer services and they replied promptly and have offered to replace the item. I have been happy with Orla Kiely’s products, service and after care. The company products are beautiful and the service is fantastic so they come highly recommended in my opinion. Big thanks to Jess from customer services.

Ordered the Fielder Crossbody Flower tile bag and it is gorgeous, even better than shown on website! Special thanks to Karen in Customer Services who replaced my order when original order was misplaced by courier.

Had a problem with my bag, it was sorted out by the end of the day...Fantastic service and a wonderful bag!

I purchased a bag a few months ago.
I love the designs and own four Orla Kiely purses. The strap broke on my most recent purchase. I contacted customer service to see if they could replace the strap. They responded immediately. As the bag is no longer in production, the syrap could not be replaced. So, they refunded the
entire cost of my purchase. That is truly amazing customer service and shows a great deal of integrity.
Amazing is my just conclusion!!
Thank you Orla Kiely.

BELOW WAS MY ORIGINAL REVIEW BUT ORLA KIELY CUSTOMER SERVICES DEALT WITH MY COMPLAINT WITH THE UTMOST PROFESSIONALISM AND OFFERED ME A FULL REFUND. I HAVE CHANGED MY REVIEW FROM ONE STAR TO FIVE BECAUSE OF THEIR AMAZING RESPONSE. THANK YOU

I bought a duvet cover from them (stem) the quality is appalling - the pattern is printed on - a bit like a transfer, and I am awaiting a response from them. I wish I had ordered through John Lewis' because I know I can easily return unwanted items BUT Orla Kiely do not accept returns of bedding. Exorbitant postage prices.

My order hadn't arrived after a fortnight so I contacted customer services who promptly replied. They contacted the courrier, discovered that my order had been misplaced and generated a new order for me.
My order arrived within 24 hours.

Jess was so responsive and went above and beyond to get an update about my delivery. Then, she emailed me today to let me know my new AMAZING ORLA BAG IS COMING TODAY! I loved that she closed the loop like that. Well done!

I love my choice of fabric on my small ivy sofa and it looks fabulous in my lounge with the contrasting chairs and foot stool. The set was purchased from barker and stone house.
However, i have bought one of those sofas that has a seat cushion that creeps forward and needs to be lifted and replaced several times a day.
Thinking this was a fault barker and stonehouse promptly sent a technician who carefully checked the upholstery and all is well. The suggestion given that i should put a towel under the cushion to stop the creep. Obviously the last thing you want to do with a brand new sofa. But we have done so and it still creeps. We have also tried rug backing to no avail. The technician fell short of agreeing it was a design problem, but pointed out the cushions are not wrapped in a reversable fabric but have a cheaper base fabric that might cause the slide. Disappointed took the shine off.
Give 4 stars because i love it still and barker and stone house came out promptly. But it wasnt fast fashion price i want it to last... what to do!?

£14 postage cost to cover delivery of 3 towels?
Website says usual postage £7.
Was surprised.
Reached out to Orla Kiely who refunded the extra the next day. Much more like it

Very happy with my beautiful baking tins and gorgeous backpack. Items were packed so carefully for shipping; and delivery was super quick.

Seamless service and responsive.

Sadly the pocket zipper broke on my Axis Backpack.
I sent an email to customer services and within a couple of hours received a very friendly response from Karen confirming that a replacement bag would be despatched. This was indeed received the very next day. Fabulous!
Thank you very much for your kind help Karen.
Absolutely outstanding customer service.
Sue Ward

My early Christmas shipment was lost. I emailed OK and they responded same day. Karen refunded me one of my orders because it had been discontinued and quickly resent the other order to me. She also credited me my shipping and handled it all within in a matter of minutes. Great customer service. THANK YOU!

The Orla Kiely shopping bag is a triumph. Best shopping bag I've ever had. Well made, strong and capacious...and extremely good to look at! I would highly recommend.a

Visited an Orla Kiely pop-up in London - really enjoyed the overall experience, lovely & friendly service. Good location and good opening hours.

For years I have loved the Orla Kiely brand and cherish my beautiful bags and wallets. My most recent purchase developed unusual manufacture defects, and so I decided to reach out to Customer Service. Jess could not have been more obliging and she made it her immediate and utmost priority to resolve my issues to my complete satisfaction. I was so delighted that a replacement bag was offered to me and shipped right away. For me, top quality and professional integrity set the Orla Kiely brand apart, and I am very happy to share my great experience and remain a loyal customer. Thank you.

I treated myself to the angle crossbody bag last month and it’s been a life saver! You can fit so much in and there are lots of compartments. I love the elastic key chain - I will never loose my keys again :)