Orla Kiely Recenzje 

Firstly my handbag is amazing and really good quality, but the strap broke a year later. I contacted customer services and without question they dispatched a new strap. This for me is a true representation of what customer services are and other companies could do well to follow Orla Kiely's example!

Be aware Orka kiely use Green fulfilment Ltd. Paid a high delivery charge of £4.95 for a hobbo bag...delivery is extremely slow. Then got a message from Evri to say my parcel had arrived damaged beyond repair and to contact Green fulfilment Ltd to arrange a refund. I ordered through Orla Kiely this is a mess!
How was my bag packaged to arrive like that?
Avoid! dreadful service all round and a pain to sort out a refund including postage.

It’s now February and my orders again taking ages to arrive despite saying “despatched” …… then crickets. More delays it seems for my latest orders now at 2 weeks; I am not sure they will arrive at all. I also had to chase a refund in late January after nearly two weeks of silence as well. Some of my emails to customer services have been ignored, and there’s no telephone number. Dear Orla, appreciate your beautiful designs …… but this is too stressful.

I ordered a bag from Orla Kiely, but after 10 days it still hadn’t arrived and I was informed that the package was lost. This was disappointing, as I didn’t expect this from such a well-known brand. The refund was offered by the company and processed quickly.
Although I was sad at first because I was really excited about the bag, it arrived unexpectedly later on, even though I hadn’t paid anything for it.
Many thanks to the customer service team, especially Jess, for their support. I hope to have better shopping experiences with Orla Kiely in the future.
Derya

I placed my order on the 9th of January 2026 and have still not received my order. I have been in touch with customer services via email nine times of which each time I have had to wait between 24 and 48 hours for a reply even after leaving my phone number and asking them to call me.
Their replies have been that the parcel has been sent. The parcel has been received. The parcel has been lost. They asked me last Wednesday if I still wanted the parcel and I confirmed my address with them and they said DPD were then going to take over the delivery and since then I still have heard nothing this is appalling service

Firstly, the products (in this case a handbag) are lovely, but their customer service is amazing.

I had ordered the wrong size as a gift and needed to arrange a return, but things got complicated with currency and location (all of which was on me and my travels, not Orla K).

The great news was that their customer service team—huge shout out to Jess—were open, informative, patient, and above all, really helpful: some of the best I've experienced on line.

Nice company to deal with!

I received a scratched, poorly finished bag after waiting over a week to receive it. Nice design but I’m not paying high prices for poor quality. It’s going back.

First of all, their handbags are so cute and extremely well made! I am a bit of a handbag junkie and have way more than I should and truly, when I carry one of my OK handbags, I get more compliments on it than another other bag I own! Plus their Customer Service is100% - Jess was extremely helpful!

Probably the best customer service I have experienced from an online store. Friendly, courteous and highly responsive, I received replies to my messages within the hour and every aspect of my query was sorted out without fuss or difficulty. They made the whole process exceptionally easy and I am very grateful. Highly recommend for both customer service and products.

Great customer service, they responded to every one of my queries and ensured my item was safely delivered.
My second backpack this year, amazing quality and very stylish.

Everyone at Orla Kiely is so kind and patient. Their care is really appreciated. Jess has been helping me a lot and gets back to me very quickly, despite the big time difference. I am grateful for such a great company with amazing products and kind team.

Couriers, what are they like?
My order was mislaid and I got on to customer services.
Jess looked into my issue and fixed it quickly.
Pleasure to deal with them.
Mark H
Lovely sofa and cushion design

Customer service is first class.

Great customer service. Jess is so helpful and friendly. She helped me with an order where an item was missing and also helped when my Rewards hadn’t accumulated against an order. Products are lovely.

The one size changing robe they do which claims to go up to size 22 is completely misleading. I am a size 18 and ordered the changing robe. It fits fine as a coat but there would be simply no room whatsoever to use it as a changing robe. I would say this robe is okay as a changing robe for anyone size 16 or below. It absolutely would not work as a changing robe for anyone size 18 or up. Very misleading information regarding sizing.

Sent mine back and bought one from two bare feet which did what it said on the tin

Edit: reply states that this is not a product featured on their website. It is however a product that bears their name and is sold on other partner sites in this case Regatta. Details have been provided.

Re the reply id suggest that you perhaps look into third parties selling items under your name. It has your name on the label, the tag and is listed under your name in their website. I’ve spent the last two days being passed from Regatta to Orla both of whom refused to accept any responsibility. Regatta sell the item and it has the name Orla on it so one of you is responsible and it’s certainly not up to me as a customer to be round as a go between.

I ordered a Tripod cross body bag in the sale and there was a problem with delivery. Jess from OK was onto it very quickly following my email and had everything sorted quickly and efficiently. I'm also very pleased with the beautiful fabric and superb quality of the bag. A very satisfying outcome all round.

Fantastic customer service ! 5 🌟 👌 . I love Orla Kiely products . I had a slight problem with a recent purchase and Jess at Customer
Services was wonderful and sorted it out very quickly . I am
extremely impressed and I highly recommend this company and products .
Thank you .

I was very impressed with the customer service on my recent purchase – excellent. I ordered an item but unfortunately it went astray during the delivery process and was not delivered. I e-mailed Orla Kiely, my e-mail was answered the same day and the following day, after investigation by Orla Kiely, I was offered a refund or for a replacement item to be sent. The customer adviser, Jess, was very apologetic and very helpful, and I couldn’t ask for more. I have ordered many items over the years and have found the service along with the quality of the items to be first class. Well Done Orla Kiely you set a good example.

I received a bag that turned out to have a minor fault (popper on inside pocket broke apart).
I thought-no biggie, it was in the sale.
However, my bargain driven self decided sale item or no sale item, I couldn’t live with the fault!
I found Jess was excellent at helping me and I soon had a pristine bag and was able to keep the faulty one too! I’ve gifted it to a much loved friend.
Orla is on the expensive side, but I will happily buy sale or full price items as my 3 items are wearing well and I know I won’t be fobbed off-even for a minor niggle.
Thanks Jess.

Lovely products exceptional customer service , I had a delivery issue and Jess was so helpful and resolved my issue & communication was fantastic so rare in today’s world as for Royal Mail the total opposite So thank you for being a company where both product & customer care is a priority Regards Claire Alden