OptimoRoute support has always been AMAZING! I only purchase the Lite Plan one month a year, but I'm treated like someone who purchases the Pro Plan year-round. From early on when I was learnin... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
OptimoRoute is awesome API Integration with our custom ERP interface Simple and VERY powerful Our business would not be without OptimoRoute Love it
Reakcja na opinię
OptimoRoute has been an outstanding partner for our business. Their support team has answered every email quickly, and they’ve either solved or made a real effort to solve every issue we’ve brought t... Zobacz więcej
Reakcja na opinię
OptimoRoute has completely transformed our operations. What used to take hours to plan now takes minutes—but the real game-changer has been the visibility. Live tracking gives us total control over ou... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
OptimoRoute - https://optimoroute.com - is a leading platform that leverages data science for route optimization and planning. Over 3,500 of the most well-known logistics, delivery, and field service companies worldwide rely on OptimoRoute every day to save hundreds of hours in operational efficiency and thousands of dollars in fuel costs. As the fastest, smartest, and most adaptable route optimization solution available, OptimoRoute helps companies of all sizes quickly and easily automate their unique and complex end-to-end operational workflows. OptimoRoute can quickly generate daily, weekly, or monthly schedules for hundreds of drivers and thousands of orders or jobs in just seconds. This optimization helps reduce driver hours, miles driven, fuel consumption, and wear and tear on vehicles. Additionally, OptimoRoute offers live GPS tracking for all drivers and vehicles, integrates commercial routing with a top-tier navigation app, and provides accurate customer notifications for estimated time of arrival (ETAs). Our robust route planning software harnesses the power of advanced algorithms and data analysis to optimize complex delivery schedules. By intelligently calculating the most optimal routes, taking into account variables such as vehicle capacities, driver skills, and time constraints, our platform helps businesses to save time, fuel, and manpower. OptimoRoute automates all aspects of long-haul operations for logistics companies, including pickups, deliveries, and reverse logistics. Additionally, it can easily integrate with any delivery or logistics technology such as ERP, TMS, EMS, or CRM systems. This integration can be fully implemented in just a few days, rather than months, helping to maximize return on investment (ROI) and time-to-value. Delivery companies -food delivery, food distribution, building supplies, beverage delivery, big-box, and white-glove services, as well as field services companies - installation, inspection, HVAC, pest control, cleaning, and others, can uphold their service standards and empower their drivers with the OptimoRoute mobile app. This app provides drivers with their daily work schedules, step-by-step navigation, and an automated service delivery workflow, ensuring the best customer experience. It quickly captures proof of service delivery, including signatures, photos, notes, and barcode scans, while also recording time stamps and geolocation data. OptimoRoute knows that every business is different, so we help our customers customize the software to fit their specific needs. Our team of product experts offer personalized onboarding support to ensure that you're set up for success. It doesn’t matter if you have a small or big operation, OptimoRoute can help you grow.
Dane kontaktowe
228 Hamilton Ave, FL 3, 94301, Palo Alto, Stany Zjednoczone
- +1-855-338-2838
- support@optimoroute.com
- optimoroute.com
4,5
Doskonała
130 recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
We LOVE OptimoRoute!
We LOVE OptimoRoute! We use it everyday to keep our company moving. I had a specific need I was looking to add to the app and a very determined associate went out of her way to help me get it done. She was amazing. I would definitely recommend OptimoRoute to everyone.
15 października 2025
Odpowiedź od OptimoRoute
Thank you for the amazing review! We’re so happy to hear how much you love using OptimoRoute and that it helps keep your business running smoothly every day.
It’s wonderful to know our team was able to go the extra mile to meet your needs - that’s exactly the kind of support we aim to provide. We truly appreciate your recommendation and your continued trust in OptimoRoute!
Everyday good experiences
Everyday good experiences. Make Optimo work on you with all useful tips
13 października 2025
Odpowiedź od OptimoRoute
Hi Kate,
We're glad to hear you’re having great experiences with OptimoRoute every day. We love that you’re making the most of the platform and its features - your proactive approach is exactly how to get the best results. Thanks for being part of the OptimoRoute community!
I enjoy using this system because it's…
I enjoy using this system because it's easy to use and changes to my runs and schedules work on the spot, messaging is also so handy for our fleet, thanks
10 października 2025
Odpowiedź od OptimoRoute
Thank you, Chris! We’re really glad to hear that you enjoy using OptimoRoute and find it easy to make on-the-spot changes to your runs and schedules. It’s great to know the messaging feature is helping your fleet stay connected and efficient. We appreciate your feedback and are happy to be supporting your operations every day!
Everything in the system works and…
Everything in the system works and works well.
But we would like to have the option (as we drive trucks not cars or vans) to have fewer turns (a more direct route) as navigating back streets in a 25 tonne truck is never ideal, even if it is 5m shorter and 30 secs quicker (if you are in a car/van) it's not for us.
9 października 2025
Odpowiedź od OptimoRoute
Thank you for your thoughtful feedback! We’re glad to hear that everything in the system is working well for you. You’re absolutely right - truck routing requires a different approach, and avoiding tight turns or narrow streets is crucial for larger vehicles.
We want you to know that we have a dedicated team actively working on improving routing options for trucks to make routes safer and more practical for heavy vehicles. We really appreciate your input and your continued trust in OptimoRoute!
OptimoRoute Team
Easy to use can load excel spreadsheet
OptimoRoute was a very useful tool for our small company to send drivers on their routes each day. It was especially helpful to upload Excel spreadsheet with information about the customer and what needed to done. It was very easy to manipulate the information.
2 października 2025
Odpowiedź od OptimoRoute
Hi Carolyn,
thank you for the great review! We're glad to hear that OptimoRoute has been a valuable tool for your small business and that the ability to upload and work with Excel spreadsheets made your daily route planning easier. It’s great to know the platform has helped streamline your operations. Thank You for choosing OptimoRoute!
Odpowiedź od OptimoRoute
Hi Andre,
Thank you for your kind words! We're glad to hear that you're happy with both the product and the support. Quick and efficient help is exactly what we aim for.
Thanks for being a part of the OptimoRoute community!
Best Customer Service
I always solve my inquiries in the same day. This is the best service team among all our app providers.
Ivana Bokovcan, resolved my request in time record, calling me personally and staying on the line until everything was solved.
3 września 2025
Odpowiedź od OptimoRoute
Thank you for the amazing feedback!
We're thrilled to hear that our support team, and especially Ivana, has consistently delivered fast, reliable help when you need it. Providing top-tier service is something we take great pride in, and we’re so glad your experience reflects that.
We’ll be sure to pass along your kind words to Ivana!
Great program but lacks usability and easy steps
I downloaded Optimoroute and gave it a try, but unfortunately found several frustrating issues. I raised these with their support team, but even simple, time-saving features aren’t available.
For example, there’s no easy way to use the address book you set up with locations, business names, and opening hours by simply selecting entries and adding them to a delivery day. Instead, you have to manually enter each one every single day, which is both time-consuming and frustrating.
When we manually add the stops and include the opening hours for each shop, the system often malfunctions — it either fails to plan the routes properly or only optimizes one or two stops out of the 15–20 we need, leaving the rest unassigned.
We still have five days left on the trial, but based on this experience, Optimoroute isn’t the right fit for us. For a company looking for a simple, easy-to-use route optimization program, this misses the mark — especially when support responses can take several business days.
It’s a shame, because it seems like a solid platform at first glance, but it doesn’t meet even our minimal expectations. We’ve decided not to subscribe and will continue searching for software that can deliver these basic requirements.
8 sierpnia 2025
Opinia niezależna
Odpowiedź od OptimoRoute
Hi Brenden,
Thank you for taking the time to share such detailed feedback. We're genuinely sorry to hear that your experience with OptimoRoute didn’t meet your expectations during the trial.
If you ever decide to give OptimoRoute another try, we’d be happy to personally guide you through the setup to ensure a smoother experience.
Wishing you the best in finding a solution that fits your needs.
YOU NEED PEOPLE ON CALL ON THE…
YOU NEED PEOPLE ON CALL ON THE WEEKENDS.
YOU NEED CLEARER IMPORT NOTES ON WHAT IS MAPPED AND NOT MAPPED
I IMPORT A SHEET IN NEED EVERYTHING ON THAT SHEET EXPORTED BUT ONLY THE GPS MAPPED. HOW DO I DO THIS
3 sierpnia 2025
Odpowiedź od OptimoRoute
Hi George,
We’re really sorry for the frustration you’ve experienced.
To assist with your import issue, we have a Help Center with all the relevant articles and explanations—including a video that specifically covers how to import orders and what gets mapped. You can find the guide here:
https://help.optimoroute.com/hc/en-us/articles/27661457359124-Import-orders-from-a-spreadsheet
If you still have questions after reviewing the article, feel free to reach out to our support team.
I've been using OptimoRoute for years…
I've been using OptimoRoute for years and its been solid as a rock. I'm impressed with how often its updated and how often new features are added.
3 sierpnia 2025
Odpowiedź od OptimoRoute
Thank you for your long-time support! We're thrilled to hear that OptimoRoute has been a reliable part of your operations over the years. It's great to know you’ve noticed and appreciated the regular updates and new features—we're always working to make the platform even better for our users. Thanks again for being with us!
OptimoRoute Team
Odpowiedź od OptimoRoute
Thank you for the great feedback! Our customer support team is something we take great pride in. We're always here to make sure you get the most out of OptimoRoute!
OptimoRoute Team
Optimo Route is easy to use and routes…
Optimo Route is easy to use and routes can be quickly scheduled. I have been using it for 3 years and I'm totally happy with it.
27 lipca 2025
Odpowiedź od OptimoRoute
Thank you for being a loyal user for the past 3 years! We’re so glad to hear that OptimoRoute has made scheduling quick and easy for you. Your continued satisfaction means a lot to us!
OptimoRoute Team
Like the OptimoRoute app
Like the OptimoRoute app, the only thing I would like to see is being able to set clients to weekly/fornightly etc.
26 lipca 2025
Odpowiedź od OptimoRoute
Thanks for the great feedback! We're glad you’re enjoying the OptimoRoute app. The good news is we’ve been working on exactly what you mentioned, "Recurring Orders" feature is currently in beta, and we’ve just enabled it for your account. Feel free to test it out and let us know what you think - we’d love your input as we continue to refine the feature!
OptimoRoute Team
Delivery men were so polite and…
Delivery men were so polite and courteous, put the chair together and put it where I wanted it, couldn’t fault them very thankful
25 lipca 2025
Opinia niezależna
Odpowiedź od OptimoRoute
Thank you for your kind words! While this review seems to be about the delivery service provided by one of our users, we’re always proud to see great service associated with companies that use OptimoRoute. Outstanding customer experiences like this are what we love to support through our software!
OptimoRoute Team
Delivered as promised
Delivered as promised. Team was professional and conscientious with materials delivered.
4 czerwca 2025
Odpowiedź od OptimoRoute
Thank you for sharing your experience! Although the delivery service mentioned was carried out by one of our customers, we're always pleased to see such positive outcomes. Supporting businesses that prioritize professionalism and reliable service is exactly what OptimoRoute is here for.
OptimoRoute Team
Odpowiedź od OptimoRoute
Hi Emir,
Thank you for the kind words! We’re thrilled to hear that you’ve had an excellent experience with both our support and service. If there’s ever anything more we can do for you, don’t hesitate to reach out—your success is our priority!
Timber Ex Review
Hi there... your app has helped our company a lot in terms of driver management, time management and we've also saved a lot on our fuel consumption, thanks for your service.
30 kwietnia 2025
Odpowiedź od OptimoRoute
Hi, thank you for this awesome review and for being an OptimoRoute customer. We take great pride in helping you achieve business excellence.
Great tool! But would like to have change history for the scheduled route
This is a great tool for scheduling deliveries! However, it would be even better if a revision or change history could be displayed for the scheduled routes. Since routes may change from the initial plan, having access to the original schedule would help users track when and what changes were made.
24 kwietnia 2025
Odpowiedź od OptimoRoute
Thank you for the great feedback! We're glad to hear that OptimoRoute has been a valuable tool for your delivery scheduling. Your suggestion for a change history or revision log is a great idea—being able to track what was modified and when would definitely add transparency and control, especially in dynamic delivery environments. We’ll share this with our product team as we explore ways to make route management even more robust. Thanks for helping us improve!
Need more options to have more…
Need more options to have more flexibility to updated, change, add during the live operation without to deactivate or major disruption of the run and integration to Flex catering.
30 kwietnia 2025
Odpowiedź od OptimoRoute
Thank you for your feedback! We understand how important flexibility is during live operations, especially when it comes to updating, changing, or adding to routes without disruption. Your point about minimizing the need to deactivate runs and improving integration—particularly with platforms like Flex catering—is very helpful. We’ll definitely take this into consideration as we continue enhancing OptimoRoute to better support real-time adjustments and smoother workflows. We appreciate you sharing your experience!
From Chaos to Clockwork: OptimoRoute Delivers Daily Wins
OptimoRoute has completely transformed our operations. What used to take hours to plan now takes minutes—but the real game-changer has been the visibility. Live tracking gives us total control over our delivery runs in real time, which means fewer missed drops, faster issue resolution, and a clearer picture for the whole team. It’s not just about saving time—it’s about running smarter every single day. We rely on it, and it delivers.
30 kwietnia 2025
Odpowiedź od OptimoRoute
Thank you for the fantastic review, Tom! We're thrilled to hear how OptimoRoute has helped turn your operations from chaos into clockwork. It's especially rewarding to know that features like live tracking have given your team real-time control and clarity, helping you run smarter—not just faster. Your trust means a lot to us, and we're proud to be part of your daily wins. Thanks for relying on OptimoRoute—we’re here to keep delivering!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.