Conception des faire-part simple et efficace. Rapidité d'envoi par la piste. Grande qualité du produit. Je suis.tres satisfaite.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I ordered a personlized mug, picture quality was good but the text was a mess, it got all mixed up in the printing, you cant understand what it says. Was a mothers day gift.
Reakcja na opinię
Terrible customer service! My acrylic prints arrived broken. Since I was unable to receive the items within the 2 week window given, due to completely unsafe road conditions, no guarantee is provide... Zobacz więcej
Reakcja na opinię
Excellent print on canvas! Better then I was expecting! Did get a warning that the print quality would not be great as the picture supplied was small. Regardless, this turned out very well done!
Informacje dotyczące firmy
- Sklep z produktami dla dzieci
- Stowarzyszenie lub organizacja
- Sklep z artykułami dla niemowląt
- Obsługa ślubów
Informacje przekazane przez różne źródła zewnętrzne
Quality prints created and ordered online. We focus on high quality design and cards. Our delivery is supported by a 100% quality guarantee. If you are not happy with your products - your money back, no matter what! We offer transparency in pricing, a speedy order process and super quick delivery. Help: https://support.optimalprint.com/en-ca/ Aide: https://support.optimalprint.com/fr-ca/
Dane kontaktowe
Kanada
- optimalprint.ca
3,7
Średnia
15 tys. recenzji
Odpowiada na 95% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Order lost in space??
Ordered cards Dec 1 PST. Projected Delivery Date was Dec4-5. It is now Dec 8 and order status is still "Order Placed". Order # 35365970.
Don't order if you are expecting product in a reasonable timeframe!
8 grudnia 2025
Opinia niezależna
Odpowiedź od Optimalprint
Hi Ernest,
Thank you very much for taking the time to share your feedback with us.
I sincerely apologize for the delay and any frustration it has caused. I completely understand how important it is to receive your order on time, especially during this busy season. Please know that your feedback is taken very seriously, and we are committed to resolving issues like this promptly.
Moreover, we have contacted you directly by email to resolve the problem with your order and ensure it is addressed as quickly as possible.
Thank you for bringing this to our attention, and hope to restore your confidence in us.
Kind Regards,
Marife from Optimalprint
Quality product and service
Easy shopping.. easy to download my photos and order quickly! Quality of the T shirts is excellent! Picture is clear! My brother will love the shirts with his dog on them!!
14 listopada 2025
Opinia niezależna
Cards look great
Cards look great, great designs, print and paper quality are decent. Good value on the Black Friday sale. It would nice nice if the interior design was a bit easier to customize using the website software. We wanted to put a collage of pictures inside, instead of one, but it was a bit of a pain to customize.
3 grudnia 2025
Opinia niezależna
Just What We Wanted!
We ordered for Christmas. Easy to order and price was excellent. Love the cards! Good quality, as ordered and on time!!! Thank you!
1 grudnia 2025
Opinia niezależna
Beautiful cards
Beautiful cards. Print was perfect. Shipped quickly ! Definitely worth the price ! Recommend to everyone
5 grudnia 2025
Opinia niezależna
Underwhelming
Re Order number
35208910
First of all, I kept receiving messages that the package would be delivered. Each day I would get another message saying it would be delivered. Frustrating! Eventually it was delivered and for the price, which I considered as high, the product was very underwhelming. I absolutely would not order again from your company.
6 grudnia 2025
Opinia niezależna
Odpowiedź od Optimalprint
Hi Carly,
Thank you very much for taking the time to share your feedback with us.
I completely understand how frustrating it must have been to receive repeated delivery notifications each day, only for the package to arrive later than expected. I sincerely apologize for the confusion and inconvenience this caused. Your feedback is extremely valuable, and I’m very sorry for the experience you had.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible.
We truly appreciate your patience and hope to restore your confidence in us.
Kind regards,
Marife from Optimalprint
Calendar has head cut off in picture
Calendar has head cut off in picture. No link to 'Get More Help' link. Live chat cuts you off. I would not recommend this company under any circumstances
27 listopada 2025
Opinia niezależna
Odpowiedź od Optimalprint
Hi Shanna,
Thank you very much for taking the time to share your feedback with us.
I completely understand your frustration, and I want to sincerely apologize for the issues you have encountered. I’m very sorry that your calendar arrived with a photo where the head was cut off. I understand how disappointing it can be when a personalized product does not appear as you intended. Your feedback is extremely valuable, and I’m very sorry for the experience you had.
Moreover, we have contacted you directly by email to resolve the problem with your order and ensure it is addressed as quickly as possible.
Thank you for bringing this to our attention, and hope to restore your confidence in us.
Kind regards,
Marife from Optimalprint
No live support
Item is satisfactory. Customer service is not great as they are unreachable.
25 listopada 2025
Opinia niezależna
Odpowiedź od Optimalprint
Hi,
Thank you very much for taking the time to share your feedback with us.
I want to sincerely apologize for the frustration and inconvenience this delay has caused. I completely understand how concerning and disappointing it can be to wait for a package that hasn’t arrived, especially when you’ve been unable to get in touch for assistance. Please know that your feedback is taken very seriously, and we are committed to resolving issues like this promptly.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible.
Thank you for bringing this to our attention, and hope to restore your confidence in us.
Kind regards,
Marife from Optimalprint
Exactly what was advertised
Exactly what was advertised, great quality, quick delivery, super happy after over 4 years of Christmas cards and calendars.
6 grudnia 2025
Opinia niezależna
Christmas Card. Loved how easy it was and how fast for…
Loved how easy it was and how fast for the delivery! Great quality of card!
6 grudnia 2025
Opinia niezależna
Great Quality Cards!
This was my first time using Optimalprint. The product I purchased was Christmas Cards. They were great quality for an unbeatable price! I will be using this company again!
5 grudnia 2025
Opinia niezależna
Outstanding Quality
Order# 35163334
I'm always amazed by the quality and speed of shipping my orders.
Optimalprint is my only go-to place for all my card needs
25 listopada 2025
Opinia niezależna
Not what it appears
Not at all pleased. Ordered an 8 x 10 canvas, but photo was printed for a 10 x 12 with 4 inches wrapped on edges. 1/3 of photo not seen. Will have to undo staples and see if I can salvage this in time for Christmas. Will not be ordering from this company again. A costly mistake.
4 grudnia 2025
Opinia niezależna
TERRIBLE customer service
I ordered my Christmas cards with Optimal Print for delivery between two dates. Got an email order confirmation, but nothing further. Upon reaching out on the last date the order should have been delivered, I was told it had shipped the previous week and I was given a tracking number. Upon tracking it, I realized that there was an error that the shipping company had made - they sorted the package incorrectly, it said. I called and they said that they updated my package to a pick up at their facility about 25 min from my home. I said I paid for shipping to my home and to please get it delivered. The shipping company opened a claim. I went back to Optimal Print to let them know what was going on and that I had paid for shipping to my house. The customer service agent basically said that they had attempted delivery (they had not, which I confirmed while on the phone with the shipping company) so I would need to pick it up. I then let them know that I would like a refund on shipping and that I would not pick up a package that was instructed to be delivered to my house. I heard nothing back. I then let them know that I would either like a full refund on my order or for them to reship me my order. Also, nothing back. There’s no phone line, just email/chat. So while it sounds like they’re all for customer service and keeping customers happy, clearly they’re not. On the website it does state that they will send a new order if there are issues, also which is clearly untrue. My order should have been in my hands a week ago and customer service has done nothing to keep my business at all. Will never order from here again and will let everyone I know to steer clear as well.
5 grudnia 2025
Opinia niezależna
Odpowiedź od Optimalprint
Hi Laura,
Thank you very much for taking the time to share your feedback with us.
I want to sincerely apologize for the frustration and inconvenience you’ve faced with your order. I completely understand how disappointing it must have been to expect your Christmas cards on time, only to encounter delays, shipping errors, and a lack of communication from our side. Your feedback is extremely valuable, and I’m very sorry for the experience you had.
Moreover, we have contacted you directly by email to resolve the problem with your order and ensure it is addressed as quickly as possible.
We truly appreciate your patience and hope to restore your confidence in us.
Kind Regards,
Marife from Optimalprint
I ordered a large photo print on aluminum
I ordered a large photo print on aluminum, and it shipped with very little space between the metal and the edge of the packaging. Needless to say there was a lot of damage on the corners and sides of the original print. I got in touch with customer service late at night via chat on website, and they agreed to send a replacement. That one turned out to be packaged better and arrived without issue.
I did ask a few other questions on the chat that went unanswered, and was unsure if that was on purpose. In the end I got what I needed a little later than I wanted.
26 listopada 2025
Opinia niezależna
Odpowiedź od Optimalprint
Hello Jonathan,
Thank you for sharing your feedback with us.
We’re very sorry to hear that your initial aluminum photo print arrived damaged and that some of your questions during the chat went unanswered. We completely understand how frustrating this must have been, especially after taking the time to place your order.
We can confirm that a replacement order has already been placed, and we’re glad to hear that it arrived safely and in good condition.
Please note that currently, we do not offer a glossy finish option for our wall art prints.
We truly value your feedback and will share your comments with our internal team to improve our packaging, customer support, and product information for the future.
Thank you for your understanding, and we appreciate your patience throughout this process.
Kind regards,
The personal calendar I created for a…
The personal calendar I created for a very special person as a Christmas gift went straight into tge garbage after paying 32.00. It was not likecanythingvI expected. Heads and feet were cut off the couple in a picture. One picture was sideways when printed, as a few instances. I went to another company and created the exact calendar that I wanted. I will NEVER order from this company again. I tried to contact them via virtual representative whichbwas very stressful and didn't give me any help or advice on how to fix my issues.
29 listopada 2025
Opinia niezależna
Odpowiedź od Optimalprint
Hello Susan,
Thank you for sharing your feedback with us.
We’re very sorry to hear about your experience with your personal calendar order. We completely understand how frustrating and disappointing this must have been, especially as it was intended as a special Christmas gift.
Please know that we value your feedback and we will make sure to report this to our internal team.
Moreover, we have contacted you by e-mail to resolve the problem directly with you.
Kind regards,
Prime from Optimalprint
I still have not recived my order so no…
I still have not recived my order so no good feed back
4 grudnia 2025
Opinia niezależna
Odpowiedź od Optimalprint
Hello Megan,
Thank you for sharing your feedback with us.
We sincerely apologize that you still haven’t received your order. We completely understand how frustrating it is to wait for a parcel, especially since it is past the estimated delivery date.
Please know that we value your feedback and we will make sure to report this to our internal team.
Moreover, we have contacted you by e-mail to resolve the problem directly with you.
Kind regards,
Prime from Optimalprint
Very Happy
It was my first time using Optimal print. It was incredibly easy and the cards came so quickly and they are perfect.
21 listopada 2025
Opinia niezależna
Délais de livraison beaucoup trop long
Délais de livraison beaucoup trop long, J'ai commandé le 15 novembre et j'ai reçu le 6 décembre.
commande #34861076
13 listopada 2025
Opinia niezależna
Odpowiedź od Optimalprint
Bonjour Pino,
Merci de nous avoir fait part de votre expérience.
Nous sommes désolés d'apprendre que votre commande a mis plus de temps que prévu à arriver. Nous comprenons parfaitement combien les retards de livraison peuvent être frustrants et nous souhaitons examiner ce problème.
Afin d'approfondir la question et de trouver une solution adaptée, pourriez-vous s'il vous plaît mettre à jour votre avis en y ajoutant votre numéro de commande ? Cela nous permettra de retrouver votre commande et de répondre à vos préoccupations au plus vite.
Nous vous remercions sincèrement de votre patience et espérons regagner votre confiance.
Cordialement,
Edenbeth de Optimalprint
I’m on optimalprint.ca
I’m on optimalprint.ca. It takes me through to the app, I spend hours placing the pictures with their glitchy app. Then get to checkout to find they don’t deliver to Canada. What’s the point in a .ca website that doesn’t deliver to Canada?!
Update & response: I can't provide an order ID because I didn't order the item. No point ordering it if it doesn't deliver to the country to which I'd like it delivered.
4 grudnia 2025
Opinia niezależna
Odpowiedź od Optimalprint
Hi George,
Thanks for providing us with your feedback about your experience.
We’re really sorry for the frustration you experienced after spending so much time creating your project, only to discover that delivery to Canada wasn’t available through our app. We understand how disappointing that must feel, especially when accessing our .ca site.
In order to look into this further and find a suitable resolution, could you please update your review with your order ID? This will allow us to locate your order and address your concerns as quickly as possible
We truly appreciate your patience and hope to restore your confidence in us.
Kind regards,
Edenbeth from Optimalprint
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
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