Conception des faire-part simple et efficace. Rapidité d'envoi par la piste. Grande qualité du produit. Je suis.tres satisfaite.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I ordered a personlized mug, picture quality was good but the text was a mess, it got all mixed up in the printing, you cant understand what it says. Was a mothers day gift.
Reakcja na opinię
Terrible customer service! My acrylic prints arrived broken. Since I was unable to receive the items within the 2 week window given, due to completely unsafe road conditions, no guarantee is provide... Zobacz więcej
Reakcja na opinię
Excellent print on canvas! Better then I was expecting! Did get a warning that the print quality would not be great as the picture supplied was small. Regardless, this turned out very well done!
Informacje dotyczące firmy
- Sklep z produktami dla dzieci
- Stowarzyszenie lub organizacja
- Sklep z artykułami dla niemowląt
- Obsługa ślubów
Informacje przekazane przez różne źródła zewnętrzne
Quality prints created and ordered online. We focus on high quality design and cards. Our delivery is supported by a 100% quality guarantee. If you are not happy with your products - your money back, no matter what! We offer transparency in pricing, a speedy order process and super quick delivery. Help: https://support.optimalprint.com/en-ca/ Aide: https://support.optimalprint.com/fr-ca/
Dane kontaktowe
Kanada
- optimalprint.ca
3,7
Średnia
15 tys. recenzji
Odpowiada na 95% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Disappointing
I ordered from this company because I thought it was a Canadian company... It is not, but that's my fault for not checking properly. It says *printed* in Canada though at least.
The package arrived almost a week late.
The print quality is good, however the size of the products isn't what I ordered. I order A4 posters and they are 30.3cm x 20cm, which is not standard A4 size. As a result, they do not fit in the frames I had bought for them, so that is disappointing.
Edited to add: My order number is 35393816. I will edit my review accordingly if my issues get resolved.
8 grudnia 2025
Opinia niezależna
Odpowiedź od Optimalprint
Hi Fei,
Thank you very much for taking the time to share your feedback with us.
I completely understand your disappointment and frustration, and I sincerely apologize for the inconvenience caused by the delay and the sizing issue with your order. I’m glad to hear that you are satisfied with the print quality, but I completely understand that receiving posters in a size that does not fit your frames. a
To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible.
We truly appreciate your patience and hope to restore your confidence in us.
Kind Regards,
Marife from Optimalprint
Order # 27783918
Order # 27783918
I’ve been ordering Christmas cards and calendars from optimal print for years and they never disappoint! Shipping is always really quick, the quality is amazing, and the price is right. My only complaint is shipping costs but even with the shipping costs, you’re still paying a fair price for the product!
10 grudnia 2025
Opinia niezależna
Photo not centred
Well, I thought it was a simple and easy process… until I received my photo and saw the white space on the right and at the bottom of my photo! Unfortunately the way the website shows the finished photo for approval is on a weird angle and I couldn’t tell that my photo was not centred. So, be careful when you finalize and approve your print!
10 grudnia 2025
Opinia niezależna
Great quality!
This was my first time using optimal print and I was very happy with the quality and price of my holiday cards.
10 grudnia 2025
Opinia niezależna
This company is a scam
This company is a scam
Huge disappointment
Do not give them your money, they'll take it and send you nothing
1 grudnia 2025
Opinia niezależna
Odpowiedź od Optimalprint
Hi Sean,
Thank you very much for taking the time to share your feedback with us.
I’m very sorry to hear about your disappointing experience, and I completely understand how frustrating it must be to feel that your order and expectations were not met. Your feedback is extremely valuable, and I’m very sorry for the experience you had.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible.
We truly appreciate your patience and hope to restore your confidence in us.
Kind Regards,
Marife from Optimalprint
hangers
Two 20x30" metal prints arrived and look good, however hangers were not included in package. Order 35261709.
2 grudnia 2025
Opinia niezależna
Odpowiedź od Optimalprint
Hi Peter,
Thank you very much for taking the time to share your feedback with us.
I’m glad to hear that your two 20x30" metal prints arrived and look good. However, I’m very sorry to learn that the hangers were not included in the package. I completely understand how this can be frustrating. Your feedback is extremely valuable, and I’m very sorry for the experience you had.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible.
We truly appreciate your patience and hope to restore your confidence in us.
Kind Regards,
Marife from Optimalprint
Mijn bestelling zou maandag 8 december…
Dank u wel voor uw reactie, vandaag 12 december is mijn bestelling bezorgd. GLS heeft er 9 dagen over gedaan om het te bezorgen. Ook was het vervelend dat ik mijn melding niet rechtstreeks bij u kwijt kon. Dat u via deze weg reageert siert u. De kerstkaarten zijn erg mooi en van goede kwaliteit en daarom zal ik mijn negatieve ervaring bijstellen.
Mijn bestelling zou maandag 8 december bezorgd worden, ik zie geen wijziging in de update van GLS. Als je contact probeert te zoeken met Optimalprint dan bestaat de pagina niet. Dit is de eerste keer dat ik bij Optimalprint besteld heb en krijg het gevoel dat ik opgelicht ben. Ik weet nu al dat ik daar nooit meer iets zal bestellen.
10 grudnia 2025
Opinia niezależna
Odpowiedź od Optimalprint
Hallo Peter,
Bedankt voor je feedback. Het spijt ons zeer te horen over de problemen met je bestelling en de moeilijkheden die je ondervond om contact met ons op te nemen. We begrijpen volledig hoe frustrerend het moet zijn om op een levering te wachten zonder updates en je tijdens het proces niet gesteund te voelen.
We willen dit graag verder onderzoeken en ervoor zorgen dat je bestelling zo snel mogelijk wordt gevonden en bezorgd. Zou je je beoordeling willen aanvullen met je bestelnummer? Zo kunnen we de status controleren en je direct helpen.
We stellen je geduld zeer op prijs en hopen dit probleem voor je op te lossen.
Met vriendelijke groet,
Prime van Optimalprint
My items didn't arrive and I can't…
My items didn't arrive and I can't contact a live person. I can only communicate with an AI email who doesn't have an answer for me.
Order number: 35184950
9 grudnia 2025
Opinia niezależna
Odpowiedź od Optimalprint
Hello Stacy,
Thank you for your feedback. We’re very sorry to hear that your items haven’t arrived and that you’ve been unable to reach a real person for assistance. We completely understand how frustrating and stressful this must be, especially when you’re just trying to get an update on your order.
Please accept our sincere apologies for the lack of support and the inconvenience this has caused. To help us resolve this as quickly as possible, could you please update your review with your order ID? This will allow us to locate your order and check what happened with the delivery.
We greatly appreciate your patience and hope to get this sorted for you soon.
Kind regards,
Prime from Optimalprint
10/10 experience!
Honestly, it has been an amazing experience working with optimal print. They're much more affordable than the printing store nearby, are so convenient and the quality is amazing!! Also they have wonderful customer service. I have recommended many friends and will keep printing with them:)
9 grudnia 2025
Opinia niezależna
great quality!!
loved the variety of designs and product quality was great! super happy with my choice
7 grudnia 2025
Opinia niezależna
Great choices
Great choices, easy to use and efficient with quick delivery!!
9 grudnia 2025
Opinia niezależna
amazing quality shirts they printed out…
amazing quality shirts they printed out for me. Worth every penny
9 grudnia 2025
Opinia niezależna
Revised Review
Placed 2 orders for 3 photo books. first order, only 1 arrived with dialogue half cut off at bottom of page. 2nd book never arrived. 2nd order, arrived with dialogue half cut off at bottom page. both books showed the dialogue in the appropriate area prior to submission Have spent 1 month and a half trying to resolve issue via CHAT and have gotten nowhere.
34283681
34466604
After finally having a real person respond to my issues, instead of an AI bot. Optimalprint was able to fix the problem. I had to go back into my orders of the 3 albums and re-design the dialogue to a smaller size or have it all on 1 line in order for it to fit the page. Optimalprint then resent me my photo albums, at no cost to me. These albums were originally ordered in September and October of 2025. They were intended as Christmas presents. However, the finished and correct versions did not arrive until January 0f 2026. I will say that Optimalprint stood by their promise of me having total satisfaction, but the delays were an annoyance. They told me that the problem of my dialogue not fitting on the page was due to a production problem. Original submission showed the dialogue fitting in the designated area. If they can fix this issue, then I would recommend and continue to use Optimalprint as the finished product was excellent once I made the dialogue smaller.
21 września 2025
Opinia niezależna
Odpowiedź od Optimalprint
Hello Lee,
Thank you for sharing your feedback with us.
We’re very sorry to hear about the issues with your recent photo book orders and the frustration you’ve experienced trying to resolve this over the past month and a half. We completely understand how disappointing it must be to receive books with dialogue cut off and to have one book from your first order not arrive at all, especially after carefully reviewing them before submission.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This way we can have a better overview of the case and identify the gaps in the process.
Kind regards,
Prime from Optimalprint
Quick and simple
This product arrived way faster than expected, even though I have a rural address and was exactly what I wanted.
The user interface isn't as customizable as something like Vistaprint or Canva, but it has great deals!
29 listopada 2025
Opinia niezależna
If I could give a 0 I would
If I could give a 0 I would. I have not received my order, but you have my money. This is not a good company. There is no way to contact a human being in customer support. My order # is 35257854 and the order cost was $169.76. It would really be nice if someone, a human someone, would get in touch with me so my Christmas presents might have a chance of getting here.
403-978-9403
Your immediate attention to this matter would be greatly appreciated!
7 grudnia 2025
Opinia niezależna
Odpowiedź od Optimalprint
Hello Kathie,
Thank you for sharing your feedback with us.
We sincerely apologize that your order has not yet arrived and completely understand how stressful and frustrating this must be, especially with Christmas approaching. We also understand your concern about not being able to reach a human representative, and we truly regret the frustration this has caused.
Please know that we value your feedback and we will make sure to report this to our internal team.
Moreover, we have contacted you by e-mail to resolve the problem directly with you.
Kind regards,
Prime from Optimalprint
I was very happy with time frame and…
I was very happy with time frame and end results
4 grudnia 2025
Opinia niezależna
I haven’t received my package and it…
I haven’t received my package and it said it would be here Dec 4th. Also the tracking number I was given isn’t working.
8 grudnia 2025
Opinia niezależna
Odpowiedź od Optimalprint
Hello Madison,
Thank you for sharing your feedback with us.
We’re very sorry to hear that your order has not yet arrived and completely understand how frustrating this must be, especially as it was expected on December 4th.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This way we can have a better overview of the case and identify the gaps in the process.
Kind regards,
Prime from Optimalprint
Fast service and good printing.
1 grudnia 2025
Opinia niezależna
DO NOT ORDER 2026 CALENDARS
DO NOT ORDER 2026 Calendars from Optimalprint! I Placed an order expecting the box sizes the same as the previous year, but this year they are much smaller with an empty inch and a half long blank space boarder around the date boxes instead of filling out close to the edge. The live agent said to maximize it, but later realized Optimalprint has a fixed size now that is smaller then last years. The new layout looks really unprofessional. I loved this company last year but will no longer be ordering from them. I advise you to do the same. They also wouldn't refund me even though I showed them both years to compare. They said I should have checked more carefully instead of assuming they kept the boxes looking the same. Never thought they would shrink the boxes like that.
6 grudnia 2025
Opinia niezależna
Odpowiedź od Optimalprint
Hello David,
Thank you for sharing your feedback with us.
We’re very sorry to hear that your 2026 calendars did not meet your expectations. We completely understand how frustrating this must be, especially when you were expecting the same format as last year.
As a self-service platform, we rely on our customers to finalize and preview their designs before placing an order. That said, we truly value your feedback regarding the new calendar layout and the fixed box sizes. Please know that we will report your concerns to our internal team to help improve our products and customer experience.
We sincerely apologize for any disappointment caused and appreciate the trust you have placed in us. Your feedback is important, and we hope to have the opportunity to serve you better in the future.
Kind regards,
Prime from Optimalprint
Christmas cards
Ordered - was supposed to arrive Dec 3. Still hasn't arrived. No ability to contact customer service. All AI bots
5 grudnia 2025
Opinia niezależna
Odpowiedź od Optimalprint
Hi Mira,
Thank you very much for taking the time to share your feedback with us.
I sincerely apologize for the delay with your order and for the frustration caused. I completely understand how stressful it is to expect a delivery and not receive it on time. Please know that your feedback is taken very seriously, and we are committed to resolving issues like this promptly.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible.
We truly appreciate your patience and hope to restore your confidence in us.
Kind Regards,
Marife from Optimalprint
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.