Conception des faire-part simple et efficace. Rapidité d'envoi par la piste. Grande qualité du produit. Je suis.tres satisfaite.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I ordered a personlized mug, picture quality was good but the text was a mess, it got all mixed up in the printing, you cant understand what it says. Was a mothers day gift.
Reakcja na opinię
Terrible customer service! My acrylic prints arrived broken. Since I was unable to receive the items within the 2 week window given, due to completely unsafe road conditions, no guarantee is provide... Zobacz więcej
Reakcja na opinię
Excellent print on canvas! Better then I was expecting! Did get a warning that the print quality would not be great as the picture supplied was small. Regardless, this turned out very well done!
Informacje dotyczące firmy
- Sklep z produktami dla dzieci
- Stowarzyszenie lub organizacja
- Sklep z artykułami dla niemowląt
- Obsługa ślubów
Informacje przekazane przez różne źródła zewnętrzne
Quality prints created and ordered online. We focus on high quality design and cards. Our delivery is supported by a 100% quality guarantee. If you are not happy with your products - your money back, no matter what! We offer transparency in pricing, a speedy order process and super quick delivery. Help: https://support.optimalprint.com/en-ca/ Aide: https://support.optimalprint.com/fr-ca/
Dane kontaktowe
Kanada
- optimalprint.ca
3,7
Średnia
15 tys. recenzji
Odpowiada na 95% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Lost Photo books
I recently purchased two photo books for Christmas gifts. I ordered them on the 7th of December with the delivery date scheduled for December 11th. I thought wow great, that’s a quick turnaround time! But I was wrong.
As the week went on, there were no updates on the tracking. The AI chat told me to wait until the 15th to see if anything would change. Unfortunately they did not arrive.
I finally got ahold of a live agent who informed me that the books were made, handed to their delivery service and then ‘lost in transit’..The new delivery date is now December 26-29th for remakes.
The fact that this was not caught sooner isn’t good and now that there are two photo books out there with my entire family in them ‘lost’ is worrisome.
Overall very sad they will not be here for Christmas and wish there was a better option to get hold of the company faster to resolve issues in a timely manner.
16 grudnia 2025
Opinia niezależna
Waste of money
I can't believe there's no quality check before and after the printing, a real joke,i bought this sweatshirt for a gift to my daughter and now i end up with something useless,not recommanding this company, should of check on trust pilot before doing business with them,bad reviews on trust pilot
5 grudnia 2025
Opinia niezależna
Odpowiedź od Optimalprint
Hi Dave,
Thank you very much for taking the time to share your feedback with us.
I sincerely apologize for the frustration caused by receiving a sweatshirt that did not meet your expectations. I completely understand how upsetting this must be, especially since the item was intended as a gift for your daughter. Your feedback is extremely valuable, and I’m very sorry for the experience you had.
Moreover, we have contacted you directly by email to resolve the problem with your order and ensure it is addressed as quickly as possible.
Thank you for bringing this to our attention, and hope to restore your confidence in us.
Kind Regards,
Marife from Optimalprint
Wow beyond impressed with the wedding…
Wow beyond impressed with the wedding thank you card. They arrived earlier than expected and they are perfect. The website was super easy to use and edit
16 grudnia 2025
Opinia niezależna
I ordered a framed print for my…
I ordered a framed print for my husband's Christmas present. It came exactly within the time, and looks absolutely beautiful. Thank you so much.
2 grudnia 2025
Opinia niezależna
Have not received any items that I…
Have not received any items that I ordered. Today was the most recent deadline to pass. Not impressed
15 grudnia 2025
Opinia niezależna
Odpowiedź od Optimalprint
Hi Larr,
We appreciate you bringing this to our attention.
We’re very sorry to hear that your order has still not arrived and that the latest delivery deadline has passed. We understand how disappointing this is and apologize for the inconvenience caused.
Can you please provide your order ID by updating your review? This way, we’ll be able to look into your order and work toward a resolution to resolve this matter.
We appreciate your feedback and look forward to assisting you.
Best regards,
Joedy from Optimalprint Team
Fast shipping, amazing product
The shipping was very fast. The product is high quality with great colour matching to my original paintings. Thanks for the wonderful service.
1 grudnia 2025
Opinia niezależna
The ordering process was great…easy to…
The ordering process was great…easy to process and upload logo for printing. Disappointed in the quality of the mug. Super light-weight and cheap for the expensive price I paid. Not interested in purchasing again.
12 grudnia 2025
Opinia niezależna
Odpowiedź od Optimalprint
Hi Sylvia,
Thank you very much for taking the time to share your feedback with us.
I’m glad to hear that you found the ordering process smooth and easy. I’m very sorry to learn that the product did not meet your expectations in terms of quality. I completely understand how disappointing it can be to receive an item that feels lightweight or less sturdy than anticipated, especially given the price paid. Please accept my sincerest apologies for any frustration or disappointment this has caused.
Moreover, we have contacted you directly by email to resolve the problem with your order and ensure it is addressed as quickly as possible.
We truly appreciate your patience and hope to restore your confidence in us.
Kind Regards,
Marife from Optimalprint
Shipping is expensive and unreliable
Shipping is expensive and unreliable. I was supposed to have my Christmas cards already but when I log into my account it says that my cards haven’t even printed! I’ve used this company for years and never had an issue. Obviously after reading reviews this year there have been many problems. I absolutely NEED the cards NOW so will never order from them again. When I contacted customer service, they were no help and took no accountability. Horrible. Order #31572697
I updated my review immediately and still
No response 🙄. Not shocked. I needed the cards today. At very latest tomorrow, still unsure why we spend almost 20.00 on shipping for terribly slow service.
11 grudnia 2025
Opinia niezależna
Odpowiedź od Optimalprint
Hi Sarah,
Thank you for taking the time to provide us with feedback.
We're really sorry to hear that your Christmas cards haven’t printed yet and that shipping costs and delays have been disappointing, especially after your long history with us. We understand how important it is to have your cards on time, particularly during the holidays.
In order to investigate this further and find an appropriate solution, could you please update your review with your order ID? This will allow us to locate your order and address your concerns as quickly as possible.
We greatly appreciate your patience and hope to restore your trust in us.
Kind regards,
Edenbeth from Optimalprint
Great looking canvas
Prompt shipping and the canvas print I ordered looks great !
13 grudnia 2025
Opinia niezależna
The items were good quality and arrived…
The items were good quality and arrived pretty quickly. I liked that they could be fully customized and the sale at the time was very good.
11 grudnia 2025
Opinia niezależna
Terrible customer service and…
Terrible customer service and unreliable. They give you “approximate” turnaround and shipping times and hold no accountability for delayed processing and shipping times on their end. I placed an order 3 weeks ago with a 2 day turn around and paid for expedited shipping with a delivery date by Dec 9. They created a shipping label on a Dec 2 but didn’t actually ship it until Dec 11. They told me to check back on Dec 23 if I haven’t received it by then. This order was for Christmas cards that I needed to mail out and explained they are useless to me arriving that late.
Their reply: It’s frustrating when timing doesn't work out. Unfortunately, orders that are already in production or shipped can't be returned or refunded simply because they're no longer useful or won't arrive in time.
Refunds are only available for defective, damaged, or incorrect products reported within 14 days of delivery. Since your order is in transit and the delay was due to shipping circumstances rather than a product defect, a refund wouldn't be available under our standard policy.
13 grudnia 2025
Opinia niezależna
Odpowiedź od Optimalprint
Hi Michelle,
Thank you for taking the time to provide us with feedback.
We’re truly sorry to hear about the delay with your Christmas card order and understand how disappointing it must be when a delivery time doesn’t meet expectations. We take these situations seriously and want to make this right.
In order to investigate this further and find an appropriate solution, could you please update your review with your order ID? This will allow us to locate your order and address your concerns as quickly as possible.
We greatly appreciate your patience and hope to restore your trust in us.
Kind regards,
Edenbeth from Optimalprint
Great Service
#35428377
Very easy to use, with my print being shipped promptly and with excellent packing. Extremely happy with the price, service and product.
8 grudnia 2025
Opinia niezależna
The colors are off
The colors are off. The printer clearly was missing yellow ink.
The company offered to reprint it for free. Thanks to them. I am now waiting for this second order. Il will review my evaluation when I receive my order.
11 grudnia 2025
Opinia niezależna
Odpowiedź od Optimalprint
Hello Irene,
Thank you for sharing your feedback with us.
We’re very sorry to hear that the colors on your order did not turn out as expected, and we completely understand how disappointing this must be. It sounds like the print quality was affected, and we sincerely apologize for the inconvenience.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This way we can have a better overview of the case and identify the gaps in the process.
Kind regards,
Prime from Optimalprint
NO DELIVERY
I placed an order for my grandmas Christmas gift of a custom calendar. It was supposed to arrive on the 10th. There was no package, no update, and no tracking number available. I contacted a live customer service agent and he said “sorry we have added credit to your account” I told him I don’t want two calendars I just want to know where the one I ordered is. He did not respond. I re-ordered the calendar again and the same thing happened. No update, no delivery, and no tracking number. Now I’m down $40 and a Christmas gift for my grandma. Customer service is an AI chatbot. Stay away from this company
10 grudnia 2025
Opinia niezależna
Odpowiedź od Optimalprint
Hello,
Thanks for finding the time to give us feedback.
We’re truly sorry to hear about your missing calendar orders, especially since they were meant to be such a meaningful Christmas gift for your grandma. We understand how disappointing it must be not to receive updates or tracking information after reaching out for help.
In order to investigate this further and find a suitable solution, could you please update your review with your order ID? This will allow us to locate your order and address your concerns as quickly as possible.
We greatly appreciate your patience and hope to restore your trust in us.
Kind regards,
Edenbeth from Optimalprint
Xmas card design and delivery
Easy to design and order. Courier Delivery service very slow and impossible to contact customer support about it. If Optimalprint is paying for Purolator service that delays pick up by 4 days and then sits on packages for 4 days when it arrives at local distribution centre, why would they not want to know about it or change courier services? This was really disappointing for Christmas card order that ended up taking over a week longer to receive than it should. I hope someone from the company takes note
11 grudnia 2025
Opinia niezależna
Odpowiedź od Optimalprint
Hi,
Thanks for finding the time to give us feedback.
We’re really sorry to hear about the delay with your Christmas card order and the trouble you had trying to reach our support team. We understand how disappointing it must have been to receive your cards later than expected, especially during the holidays. We’d like to look into what happened with the courier service so we can address this properly.
In order to investigate this further and find a suitable solution, could you please update your review with your order ID? This will allow us to locate your order and address your concerns as quickly as possible.
We greatly appreciate your patience and hope to restore your trust in us.
Kind regards,
Edenbeth from Optimalprint
Mixed experience
The website was fairly user friendly, great cost and selection of cards. The time from ordering and receiving, though, is truely terrible. I ordered holiday cards on November 27, and as of December 11 they are delayed somewhere between Etobicoke and Nova Scotia with no estimated time of arrival due to weather with no other update for the past 6 days. Very disappointed and can't yet speak to quality of product. I hope they will be worth the wait.
11 grudnia 2025
Opinia niezależna
Odpowiedź od Optimalprint
Hi Shannon,
Thank you very much for taking the time to share your feedback with us.
I’m very sorry to hear about the delay in your holiday card order placed on November 27. I completely understand how frustrating it must be to see your package delayed. I sincerely apologize for the inconvenience this has caused. Your feedback is extremely valuable, and I’m very sorry for the experience you had.
Moreover, we have contacted you directly by email to resolve the problem with your order and ensure it is addressed as quickly as possible.
Thank you for bringing this to our attention, and hope to restore your confidence in us.
Kind Regards,
Marife from Optimalprint
Exceptional quality
Order was delivered very quickly. Website was easy to use. The quality of the calendar was exceptional.
Impressed
11 grudnia 2025
Opinia niezależna
Delays and Misinformation
Sent emails saying my product was shipped when it wasnt. Was not informed or any delay. Given more misinformation by AI chat bot. Customer service was subpar. Terrible company.
11 grudnia 2025
Opinia niezależna
Odpowiedź od Optimalprint
Hi Alicia,
Thanks for finding the time to give us feedback.
We’re truly sorry to hear about the confusion around your order updates and the lack of accurate communication you experienced. It’s definitely not the level of service we want to provide, and we completely understand your frustration.
In order to investigate this further and find a suitable solution, could you please update your review with your order ID? This will allow us to locate your order and address your concerns as quickly as possible.
We greatly appreciate your patience and hope to restore your trust in us.
Kind regards,
Edenbeth from Optimalprint
Amazing quality and so easy to use
11 grudnia 2025
Opinia niezależna
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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