Conception des faire-part simple et efficace. Rapidité d'envoi par la piste. Grande qualité du produit. Je suis.tres satisfaite.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I ordered a personlized mug, picture quality was good but the text was a mess, it got all mixed up in the printing, you cant understand what it says. Was a mothers day gift.
Reakcja na opinię
Terrible customer service! My acrylic prints arrived broken. Since I was unable to receive the items within the 2 week window given, due to completely unsafe road conditions, no guarantee is provide... Zobacz więcej
Reakcja na opinię
Excellent print on canvas! Better then I was expecting! Did get a warning that the print quality would not be great as the picture supplied was small. Regardless, this turned out very well done!
Informacje dotyczące firmy
- Sklep z produktami dla dzieci
- Stowarzyszenie lub organizacja
- Sklep z artykułami dla niemowląt
- Obsługa ślubów
Informacje przekazane przez różne źródła zewnętrzne
Quality prints created and ordered online. We focus on high quality design and cards. Our delivery is supported by a 100% quality guarantee. If you are not happy with your products - your money back, no matter what! We offer transparency in pricing, a speedy order process and super quick delivery. Help: https://support.optimalprint.com/en-ca/ Aide: https://support.optimalprint.com/fr-ca/
Dane kontaktowe
Kanada
- optimalprint.ca
3,7
Średnia
15 tys. recenzji
Odpowiada na 95% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Ordered one Christmas card with some…
Ordered one Christmas card with some art and payed extra for express delivery even their page said that the guaranteed delivery date was with express shipping and today I get an email it won't arrive the day I PAID for. This unbelievable and false advertisement. If you can't honour the delivery date don't promote it on your site and push people to pay extra for shipping knowing it won't arrive in time. Extremely disappointed will never do business with this company ever again.
17 grudnia 2025
Opinia niezależna
Odpowiedź od Optimalprint
Hi Edward,
Thank you very much for taking the time to share your feedback with us.
I completely understand how frustrating it must be to pay extra for express delivery, especially when the guaranteed delivery date displayed on our website was not met. Please accept my sincerest apologies for the inconvenience this has caused. Your feedback is extremely valuable, and I’m very sorry for the experience you had.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible.
We truly appreciate your patience and hope to restore your confidence in us.
Kind Regards,
Marife from Optimalprint
Very Happy Customer
After receiving my first order I was so impressed with the print quality and speed of delivery that I ordered more. Fantastic quality prints that I am truly excited to share for the holidays. I will definitely keep ordering from Optimal Print!
30 listopada 2025
Opinia niezależna
Order 35735441
Order 35735441
I placed my order on December 12, the estimated date of delivery was December 16 and I still haven’t received my order. From the tracking I did, it is still in production. Christmas is just around the corner and I don’t have my Christmas cards. I’ve done business with Optimalprint in the past and was always satisfied with the turnaround. I’m very unhappy this time and not planning on making business with you again since you are unreliable.
I want my Christmas cards.
22 grudnia 2025
Opinia niezależna
Odpowiedź od Optimalprint
Hello,
Thank you for sharing your feedback with us.
We are truly sorry to hear about the delay with your order and completely understand your frustration, especially during the Holidays. We also understand how disappointing this must feel given your positive experiences with us in the past.
Please know that we value your feedback and we will make sure to report this to our internal team.
Moreover, we have contacted you by e-mail to resolve the problem directly with you.
Kind regards,
Prime from Optimalprint
I never got my Christmas pictures
I never got my Christmas pictures. The delivery is either late or delivered to the wrong address. I am very disappointed as I was hoping to hand the cards out before Christmas. Definitely would not trust this service again.
20 grudnia 2025
Opinia niezależna
Odpowiedź od Optimalprint
Hi Veronica,
Thank you very much for taking the time to share your feedback with us.
I am truly sorry to hear that your Christmas pictures did not arrive as expected. I completely understand how concerning it must be to have planned to share these cards with family and friends. Your feedback is extremely valuable, and I’m very sorry for the experience you had.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible.
We truly appreciate your patience and hope to restore your confidence in us.
Kind Regards,
Marife from Optimalprint
Got the 23” photo and really…
Got the 23” photo and really disappointed with the quality of the photo. Colours and clarity didnt live up to expectation
17 grudnia 2025
Opinia niezależna
Odpowiedź od Optimalprint
Hi Michael,
Thank you very much for taking the time to share your feedback with us.
I am very sorry to hear that the 23” photo you received did not meet your expectations in terms of colour and clarity. I completely understand how disappointing this must be, especially when the photo was intended to capture a special moment. Your feedback is extremely valuable, and I’m very sorry for the experience you had.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible.
We truly appreciate your patience and hope to restore your confidence in us.
Kind Regards,
Marife from Optimalprint
Unreliable & late delivery
My order was supposed to be delivered Dec 15, now it’s changed to Dec 24. This is unacceptable for Christmas cards, no point sending that late. I’m so upset & disappointed. Waste of money. Not reliable, never ordering from optimal print again.
20 grudnia 2025
Opinia niezależna
Odpowiedź od Optimalprint
Hi Debbie,
Thank you very much for taking the time to share your feedback with us.
I completely understand how upsetting it must be to see the delivery date for your Christmas card order change from December 15 to December 24, and I sincerely apologize for the disappointment and frustration this has caused. We understand that Christmas cards are time-sensitive. Your feedback is extremely valuable, and I’m very sorry for the experience you had.
Moreover, we have contacted you directly by email to resolve the problem with your order and ensure it is addressed as quickly as possible.
Thank you for bringing this to our attention, and hope to restore your confidence in us.
Kind Regards,
Marife from Optimalprint
Poor Delivery Service. Mediocre quality.
I was looking for an alternative to Vistaprint and found Optimal Print. Good Christmas card selection and easy to customize. The estimated delivery date was perfect however according to the tracking information on purolators website, my order was received by purolator AFTER the estimated delivery date. Quality of the photos on the cards was okay, seemed a bit pixelated/downgraded. Order #35698552.
19 grudnia 2025
Opinia niezależna
Odpowiedź od Optimalprint
Hi Ayrian,
Thank you very much for taking the time to share your feedback with us.
I sincerely apologize for the inconvenience you experienced with your recent order of Christmas cards. I completely understand how frustrating it must have been to receive your order after the estimated delivery date, especially when you were planning to send it in time for the holiday season. Your feedback is extremely valuable, and I’m very sorry for the experience you had.
Moreover, we have contacted you directly by email to resolve the problem with your order and ensure it is addressed as quickly as possible.
Thank you for bringing this to our attention, and hope to restore your confidence in us.
Kind Regards,
Marife from Optimalprint
Didn’t arrive in time.
I ordered these on December 10th and they were supposed to arrive on the 15th or 16th. After paying $20 for shipping, it now says that they’ll arrive on December 24th. Hardly worth it to even send out at that point and I’m disappointed before they’ve even arrived. I recognize that I ordered late but I was waiting on photographer photos and she had a death in the family so I scrambled to use a random photo so that I’d still get them out in time. Overall just upsetting.
10 grudnia 2025
Opinia niezależna
Odpowiedź od Optimalprint
Hi Chelsea,
Thank you for taking the time to provide us with feedback.
We’re really sorry to hear about the delay with your order, especially after you paid extra for shipping and were hoping to get your prints out in time. We completely understand how disappointing this must feel after already having to navigate a difficult situation with your photos.
In order to investigate this further and find an appropriate solution, could you please update your review with your order ID? This will allow us to locate your order and address your concerns as quickly as possible.
We greatly appreciate your patience and hope to restore your trust in us.
Kind regards,
Edenbeth from Optimalprint
Worst experience ever
Ordered 10 holidays card on Dec 6, it is Dec 19 still didn't receive them. There is no real person to talk to, just bod telling me each day it will be delivered today. The tracking shows me, the order is in Ontario for last week. I am in Vancouver. I found out this company is in Norway. I would never place the order if I knew they are not local. I had an impression I was ordering this through Staples Canada. Bod told me to get in touch with them if I don't get them delivered by Dec 30!!!! We paid professional photographer to have beautiful cards to be send to Europe to family. Even if I get them today, doubt it, it will never arrive to Europe on time. WORST company and customer service ever!!!!! How hard it is to print and deliver 10 cards!!!!! DO NOT use them unless you are ordering 2 months ahead. So furious!
19 grudnia 2025
Opinia niezależna
Odpowiedź od Optimalprint
Hello Michaela,
Thank you for sharing your feedback with us.
We are truly sorry to hear about your experience and completely understand your frustration. It is unacceptable that your holiday cards have not arrived on time, especially given the effort you put into having them professionally created to send to your family in Europe.
We sincerely apologize for the lack of timely communication and the difficulty you experienced trying to reach a real person. We understand how disappointing it is to rely on automated updates that do not resolve the issue.
Please know that we value your feedback and we will make sure to report this to our internal team.
Moreover, we have contacted you by e-mail to resolve the problem directly with you.
Kind regards,
Prime from Optimalprint
Je n'ai jamais reçu ma commande
Je n'ai jamais reçu ma commande !
L'estimation de livraison était pour le 10 décembre et plus d'une semaine plus tard, je n'ai toujours rien reçu et je ne trouve pas le lien du suivi de ma commande.
19 grudnia 2025
Opinia niezależna
Odpowiedź od Optimalprint
Bonjour Marie,
Merci d'avoir pris le temps de nous faire part de vos commentaires.
Nous sommes sincèrement désolés d'apprendre que vous n'avez toujours pas reçu votre commande, alors qu'elle était prévue pour le 10 décembre, et que le lien de suivi est indisponible. Nous comprenons parfaitement votre frustration et souhaitons résoudre ce problème au plus vite.
Afin d'approfondir la question et de trouver une solution adaptée, pourriez-vous s'il vous plaît mettre à jour votre avis en y indiquant votre numéro de commande ? Cela nous permettra de localiser votre commande et de répondre à vos préoccupations dans les meilleurs délais.
Nous vous remercions de votre patience et espérons regagner votre confiance.
Cordialement,
Edenbeth d'Optimalprint
Everything came quickly
Everything came quickly, and exactly how it was ordered
18 grudnia 2025
Opinia niezależna
You sent me 40 cards that said Samantha
You sent me 40 cards that said Samantha
12 grudnia 2025
Opinia niezależna
Odpowiedź od Optimalprint
Hello Daniel,
Thank you for sharing your feedback with us.
We’re very sorry to hear about the error with your order and completely understand how frustrating this must be. Please accept our sincere apologies for this mistake.
Please know that we value your feedback and we will make sure to report this to our internal team.
Moreover, we have contacted you by e-mail to resolve the problem directly with you.
Kind regards,
Prime from Optimalprint
The package arrived the afternoon after…
The package arrived the afternoon after my mom funeral happened making the shipment useless.
I reached out to customer service and paid extra money for rush shipment and it did. It arrive on time.
Order number
35640308
14 grudnia 2025
Opinia niezależna
Odpowiedź od Optimalprint
Hello,
Thank you for sharing your feedback with us.
We are deeply sorry to hear about your loss, and we sincerely apologize that your order arrived the afternoon after your mother’s funeral, making it unusable. We completely understand how upsetting this must have been, and we are truly sorry for any additional stress this situation caused.
We appreciate you letting us know and for having trusted us with a time-sensitive delivery. While the shipment did arrive as scheduled, we understand that it did not serve its intended purpose, and we sincerely apologize for this unfortunate timing.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This way we can have a better overview of the case and identify the gaps in the process.
Kind regards,
Prime from Optimalprint
I would leave zero stars if I could
I would leave zero stars if I could. Absolutely the worst company to deal with. There’s no way to even chat with a real person and their system is completely screwed up. They kept emailing me saying there was a button at the bottom of the email with talk to agent feature, and it was never in the email. Not sure what kind of game they’re playing. I will never order from this shit show again and just hope I can find some way to get a refund.
18 grudnia 2025
Opinia niezależna
Odpowiedź od Optimalprint
Hello Pamela,
Thank you for sharing your feedback with us.
We are truly sorry to hear about the frustration you’ve experienced while trying to contact us. We completely understand how upsetting this must be, and we sincerely apologize for the confusion and inconvenience caused by our system.
Please know that we value your feedback and we will make sure to report this to our internal team.
Moreover, we have contacted you by e-mail to resolve the problem directly with you.
Kind regards,
Prime from Optimalprint
Past orders were excellent.
I have had photo books made from Optimal print on 4 occasions. The books are beautiful. I like that it is in Canada. Order#35604303
Thank you.
16 grudnia 2025
Opinia niezależna
Terrible print quality
App and shipping are decent. Print quality of holiday cards is AWFUL. Will never use again.
15 grudnia 2025
Opinia niezależna
Odpowiedź od Optimalprint
Hello Nicole,
Thank you for sharing your feedback with us.
We’re very sorry to hear that the print quality of your holiday cards did not meet your expectations. We completely understand how disappointing this must be, especially when you were counting on them for the holidays.
While we’re glad you were satisfied with our app and shipping, we sincerely apologize for the issue with the printed product. We take matters like this very seriously and would like to make it right.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This way we can have a better overview of the case and identify the gaps in the process.
Kind regards,
Prime from Optimalprint
This has been the worst website I have…
This has been the worst website I have ever used. It’s been 3 weeks since my first order, and I am still waiting! The first order was apparently lost but I received an email that it was shipped! Couldn’t find any tracking information! As a as customer, there is only an AI generated response! Very frustrating! Apparently the order is shipped but cannot find in the system! Will never use again!!!
17 grudnia 2025
Opinia niezależna
Odpowiedź od Optimalprint
Hello Elean,
Thank you for sharing your feedback with us.
We’re very sorry to hear about the frustration you’ve experienced and completely understand how upsetting this situation has been. Please accept our sincere apologies for the inconvenience caused by the delay, tracking issues, and previous lack of direct support.
Please know that we value your feedback and we will make sure to report this to our internal team.
Moreover, we have contacted you by e-mail to resolve the problem directly with you.
Kind regards,
Prime from Optimalprint
Both Frustrating and Beautiful - Per your request,
The end product was beautiful, but the process was quite frustrating. This is what made it difficult:
- No option to actually speak live to an agent. The AI was unable to answer a question.
- The shipping charge of $18 was a shock because I had read “Free shipping” not knowing it was only for Optimal Plus people. It was very misleading, especially because the ad had a small letter “p”
above my choice of Christmas cards which I interpreted as “in addition to”.
- I did not understand my option “Fix or Ignore” when I thought my project was completed. I was told of “errors”, but not told where they were. I read and re-read to look for mistakes, but could not find them.
12 grudnia 2025
Opinia niezależna
Odpowiedź od Optimalprint
Hello Danny,
Thank you for taking the time to share your feedback with us. While we’re glad to hear that you found the end product beautiful, we sincerely apologize for the frustration you experienced during the process.
We understand how difficult it can be when live support isn’t readily available, and we recognize that the AI assistance did not fully address your questions. We also apologize for any confusion caused by the shipping charges and the “Fix or Ignore” option—it’s clear that these aspects were unclear and caused unnecessary stress.
Please know that we truly value your feedback and have shared it with our internal team so we can improve our platform, communication, and customer experience. Your insights are important in helping us make these improvements.
We appreciate your patience and understanding, and we hope that your final product brings you joy despite the challenges along the way.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This way we can have a better overview of the case and identify the gaps in the process.
Kind regards,
Prime from Optimalprint
Impressive Turn around
We did Christmas cards with Optimalprint this season. It was easy to design from templates and make any changes we wanted. Reasonably priced with lots of numbers options. We only needed 25 and It was not an issue. We ordered on dec 10 and they were delivered to my front door by Dec 16 They came in less than a week at a busy time of the year. Very impressed.
16 grudnia 2025
Opinia niezależna
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.