Conception des faire-part simple et efficace. Rapidité d'envoi par la piste. Grande qualité du produit. Je suis.tres satisfaite.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I ordered a personlized mug, picture quality was good but the text was a mess, it got all mixed up in the printing, you cant understand what it says. Was a mothers day gift.
Reakcja na opinię
Terrible customer service! My acrylic prints arrived broken. Since I was unable to receive the items within the 2 week window given, due to completely unsafe road conditions, no guarantee is provide... Zobacz więcej
Reakcja na opinię
Excellent print on canvas! Better then I was expecting! Did get a warning that the print quality would not be great as the picture supplied was small. Regardless, this turned out very well done!
Informacje dotyczące firmy
- Sklep z produktami dla dzieci
- Stowarzyszenie lub organizacja
- Sklep z artykułami dla niemowląt
- Obsługa ślubów
Informacje przekazane przez różne źródła zewnętrzne
Quality prints created and ordered online. We focus on high quality design and cards. Our delivery is supported by a 100% quality guarantee. If you are not happy with your products - your money back, no matter what! We offer transparency in pricing, a speedy order process and super quick delivery. Help: https://support.optimalprint.com/en-ca/ Aide: https://support.optimalprint.com/fr-ca/
Dane kontaktowe
Kanada
- optimalprint.ca
3,7
Średnia
15 tys. recenzji
Odpowiada na 95% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Jai bien aimer les choix qu'ils m'ont…
Jai bien aimer les choix qu'ils m'ont été offert !
1 grudnia 2025
Opinia niezależna
Love the Book and it came on time!
29 grudnia 2025
Opinia niezależna
Order was supposed to arrive by now.
From Optimal's site:
"Your order (#35855529) is still in production and hasn't been dispatched yet. It was expected to ship 12 days ago, but there's been a delay as the courier hasn't received the package from our production facility yet.
Our team is currently checking with the production facility to get things moving."
27 grudnia 2025
Opinia niezależna
Odpowiedź od Optimalprint
Hi Barry,
Thank you very much for taking the time to share your feedback with us.
I sincerely apologize for the delay with your order and for any inconvenience this situation has caused. I completely understand how concerning it is to be waiting for an order that was expected to ship some time ago, especially when you’ve been relying on the updates provided on our site. Your feedback is extremely valuable, and I’m very sorry for the experience you had.
Moreover, we have contacted you directly by email to resolve the problem with your order and ensure it is addressed as quickly as possible.
Thank you for bringing this to our attention, and hope to restore your confidence in us.
Kind Regards,
Marife from Optimalprint
Broken ceramic mug
I ordered a ceramic mug for my mom for Christmas in November to ensure it arrived on time. I didn’t unwrap the bubble wrap because I wanted the mug to stay protected. On Christmas Day when it was opened, it was damaged. The handle was completely broken off. I contacted Optimal Print about this and they would not help me at all as it was over the 30 day refund/reprint. These mugs are so expensive. It was a Christmas gift that arrived broken and they wouldn’t do anything. So disappointed.
25 grudnia 2025
Opinia niezależna
Odpowiedź od Optimalprint
Hi,
Thank you very much for taking the time to share your feedback with us.
I am truly sorry to hear about the concern you faced when the ceramic mug you ordered arrived damaged, especially as it was intended to be a Christmas gift for your mom. I completely understand how upsetting this must have been, particularly after planning ahead and placing your order early to ensure it arrived in time. Your feedback is extremely valuable, and I’m very sorry for the experience you had.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible.
We truly appreciate your patience and hope to restore your confidence in us.
Kind Regards,
Marife from Optimalprint
Not a very Merry experience
Paid for express shipping and they still can't locate my order. AI "asssitant" is useless. It seems like more and more customers don't matter after they have paid.
15 grudnia 2025
Opinia niezależna
Odpowiedź od Optimalprint
Hello Mike,
Thank you for sharing your feedback with us.
We sincerely apologize for the frustration caused by the delay in locating your order, especially after you paid for express shipping. We completely understand how upsetting it must be to feel unsupported by our AI assistant and to experience this lack of clarity.
Please know that we value your feedback and we will make sure to report this to our internal team.
Moreover, we have contacted you by e-mail to resolve the problem directly with you.
Kind regards,
Prime from Optimalprint
Awful customer service
We placed an order for cards on Dec 15 and was advised at checkout that delivery would be Dec 22-23. It’s now the 26th and our order still has not arrived. Tracking info does not update. We would have ordered elsewhere if we knew they wouldn’t be able to deliver when we needed the cards. Contacting an agent for help is very challenging. Their app and website don’t update the order status frequently. Overall an awful experience. Please don’t use this company.
23 grudnia 2025
Opinia niezależna
Odpowiedź od Optimalprint
Hi James,
Thank you very much for taking the time to share your feedback with us.
I’m sorry to hear that your order for cards, placed on December 15, has not yet arrived and that the tracking information has not provided clear updates. I completely understand how frustrating this must be, especially as the cards were intended to arrive by December 22–23. Please accept our sincere apologies for the inconvenience and disappointment this situation has caused. Your feedback is extremely valuable, and I’m very sorry for the experience you had.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible.
We truly appreciate your patience and hope to restore your confidence in us.
Kind Regards,
Marife from Optimalprint
I made 10 8 x 8 aluminum frames
I made 10 8 x 8 aluminum frames. The delivery came two days before Christmas although I ordered last minute plus the frames are amazing. I keep coming back to get more stuff. This site is fantastic reasonable,efficient and no gift better than capturing precious moments ❤️ thank you team. Happy Holidays 🥳
24 grudnia 2025
Opinia niezależna
Complete lack of communication
I ordered a photobook as a Christmas present. The website gave a delivery window of Dec. 23-24th if I chose expedited shipping. The printer is in the same city, so that shouldn't be an issue. On Dec. 23rd, I checked with the AI Agent as I still didn't have a print and ship notice. The Agent stated there was a production delay but insisted it was still possible delivery would be on Dec. 24th. On Dec.24th, the book still hasn't been printed. There has been no communication from Optimal Print about production delays or notification that I wil not receive my items before Christmas. The only reason I know is because I chased it down through the chat. That's an unacceptable level of communication. I've now cancelled the order and am supposed to receive a full refund, but the lack of communication makes my experience one star.
24 grudnia 2025
Opinia niezależna
Odpowiedź od Optimalprint
Hi Beth,
Thank you very much for taking the time to share your feedback with us.
I am sorry to hear about the delays with your photobook order and the lack of communication regarding production and shipping. Please accept our sincere apologies for the inconvenience this situation has caused. Your feedback is extremely valuable, and I’m very sorry for the experience you had.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible.
We truly appreciate your patience and hope to restore your confidence in us.
Kind Regards,
Marife from Optimalprint
Product received different from design
Order 35792360: The product received was not as designed. In the calendar, layouts on pages changed, photos assigned to specific months were shuffled, and some photos were used multiple times while others were omitted completely. Portrait photos were placed in landscape boxes, resulting in poor cropping. I attempted to use the customer service chat feature twice to request a refund and both times Optimalprint stopped responding after I described the issue, which made it a frustrating waste of my time. Very disappointed with my experience, particularly the customer service received when I attempted to resolve the issue. I have no Christmas gift for my father, and still have paid for the unusable product.
13 grudnia 2025
Opinia niezależna
Odpowiedź od Optimalprint
Hi Allison,
Thank you very much for taking the time to share your feedback with us.
I am truly sorry to hear about the issues with your recent calendar order (Order #35792360) and the frustration it has caused. I completely understand how disappointing it is to receive a product that does not match your carefully designed layout, especially when it was intended as a gift for your father. Your feedback is extremely valuable, and I’m very sorry for the experience you had.
Moreover, we have contacted you directly by email to resolve the problem with your order and ensure it is addressed as quickly as possible.
Thank you for bringing this to our attention, and hope to restore your confidence in us.
Kind Regards,
Marife from Optimalprint
Order ID 35796701
Order ID 35796701
This is a life saver at Christmas. I am an expat, so sending gifts home to Canada is very challenging. Creating an album was easy, and it arrived faster than expected, in time for Christmas.
I know what my family will get next year:)
14 grudnia 2025
Opinia niezależna
Beautiful calendar- and easy to use…
Beautiful calendar- and easy to use software for designing it. Quick delivery too!
23 grudnia 2025
Opinia niezależna
Medium quality result
Delivery date was respected! I got the mug on time. But I asked for a black mug and it’s only painted black in some areas. Half of the handle and next to the image the mug remained white. And the print looked low resolution and a little bit overexposed. If I was to order again I would avoid images with fine details, and boost saturation and contrast.
I ended up not gifting the mug due to medium quality
17 grudnia 2025
Opinia niezależna
Odpowiedź od Optimalprint
Hello Mel,
Thank you for sharing your feedback with us.
We are very sorry to hear that the mug did not meet your expectations, despite arriving on time. We completely understand your disappointment, especially since it was intended as a gift.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This way we can have a better overview of the case and identify the gaps in the process.
Kind regards,
Prime from Optimalprint
I ordered 5 prints of a photo but only…
I ordered 5 prints of a photo but only received 4. When I contacted the company Help Center (which is only a chatbot), they asked for photos to support my claim, which were provided. I followed up with the "agent" three consecutive days and got no acknowledgement of the issue or a response. It is one thing to make a mistake on the order in the first place but then to simply ignore the mistake and ignore the concern shows a complete lack of integrity on the part of the company. My experience seems to mirror a number of the reviews regarding the company's poor customer service. Better to stick with VistaPrint in the future!
13 grudnia 2025
Opinia niezależna
Odpowiedź od Optimalprint
Hello Bob,
Thank you for sharing your feedback with us.
We are very sorry to hear about the issue with your order and sincerely apologize for the frustration this has caused. We completely understand how disappointing it is to receive an incomplete order and then feel ignored when trying to resolve it.
This is not the experience we want for our customers, and we regret that our support process has left you feeling unsupported. Your feedback is very important to us, and we are taking this seriously to improve both our customer service and order handling.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This way we can have a better overview of the case and identify the gaps in the process.
Kind regards,
Prime from Optimalprint
Would give 0 stars if I could
Would give 0 stars if I could. Horrible customer service. Horrible company to deal with. The company fraudulently advertised shipping provider. Chose this company because they didn’t ship Canada Post or affiliates and it was shipped with Purolator. Which is a Canada post affiliate. Now my little ones cards and gifts won’t be here for Christmas and he’s devastated. My order is severally delayed and I understand weather can play a factor but when you use a company that guarantees quality and service standards and they knowingly aren’t providing it, that’s fraud. I’ve attempted contacting the company multiple times and have been told within 24 hours I’d have a response. A week is more than 24 hours. Never again. Save your money and time and use any other company than OptimalPrint. I could have burned my money and had the same outcome. Shame on OptimalPrint and their terrible company standards and service.
21 grudnia 2025
Opinia niezależna
Odpowiedź od Optimalprint
Hi Alison,
Thank you for sharing your feedback with us.
We are truly sorry for the frustration and disappointment caused by the delay with your order, especially given that it was intended as a Christmas gift for your children. We completely understand how upsetting it is to have relied on the promised shipping service and then encounter delays that disrupted your plans.
Please know that we value your feedback and we will make sure to report this to our internal team.
Moreover, we have contacted you by e-mail to resolve the problem directly with you.
Kind regards,
Prime from Optimalprint
Fast shipping and great value/quality…
Fast shipping and great value/quality ratio
12 grudnia 2025
Opinia niezależna
Custom ordered a shirt for Christmas on…
Custom ordered a shirt for Christmas on the 4th of December. Paid 67.00 which was way overpriced. But I wanted to make sure I had what I wanted in time for Christmas. Unfortunately you used the absolute worst delivery service going, Dragonfly. My parcel didn’t arrive and they claimed it’s lost. I’m still waiting for my refund. So I will never order from this site or company again.
4 grudnia 2025
Opinia niezależna
Odpowiedź od Optimalprint
Hi Jennifer,
Thank you very much for taking the time to share your feedback with us.
I completely understand your frustration aregarding your custom shirt order placed on December 4th, especially as you paid a premium to ensure it arrived in time for Christmas. Please accept our sincere apologies for the inconvenience this situation has caused. Your feedback is extremely valuable, and I’m very sorry for the experience you had.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible.
We truly appreciate your patience and hope to restore your confidence in us.
Kind Regards,
Marife from Optimalprint
My order still hasn’t arrived and it’s…
My order still hasn’t arrived and it’s Christmas. I paid the expedited shipping and it’s still didn’t arrive on time. Your products were very expensive. I am very disappointed!
22 grudnia 2025
Opinia niezależna
Odpowiedź od Optimalprint
Hi Colleen,
Thank you very much for taking the time to share your feedback with us.
I completely understand how disappointing it must have been to experience a delay during the Christmas season, especially after paying for expedited shipping. I sincerely apologize for the inconvenience and frustration this has caused. Your feedback is extremely valuable, and I’m very sorry for the experience you had.
Moreover, we have contacted you directly by email to resolve the problem with your order and ensure it is addressed as quickly as possible.
Thank you for bringing this to our attention, and hope to restore your confidence in us.
Kind regards,
Marife from Optimalprint
Dissatisfied customer
Ordered my cards on Dec 11th and I'm still waiting for delivery or just an update (Dec 22). Paid extra for express shipping, and the time has passed with no shipping or processing update. No customer service number, very difficult to reach someone. Will not use company again.
11 grudnia 2025
Opinia niezależna
Odpowiedź od Optimalprint
Hi Jus,
Thank you very much for taking the time to share your feedback with us.
I completely understand how disappointing it must be to order your items in time for Christmas and then not receive them as expected. Please accept my sincere apologies for the delay and the frustration it has caused. Your feedback is extremely valuable, and I’m very sorry for the experience you had.
Moreover, we have contacted you directly by email to resolve the problem with your order and ensure it is addressed as quickly as possible.
Thank you for bringing this to our attention, and hope to restore your confidence in us.
Kind regards,
Marife from Optimalprint
The T-shirt arrived within a week…
The T-shirt arrived within a week during the holiday season. My wife loved it! The print was perfect.
I have to give 4 out of 5 because of the sizing issues. It fits on a substantially smaller size. 1 or 2 sizes smaller than described. It is pure cotton.
17 grudnia 2025
Opinia niezależna
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
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