Everything went very smoothly and exactly as described by the seller. The product was listed with a lead time of 2–4 weeks, so I was expecting it to be closer to four weeks than two. Afte... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Esperienza molto positiva con Optics Trade. Ho contattato il servizio clienti per chiedere alcune informazioni riguardo al mio ordine e ho ricevuto una risposta molto rapidamente. L’assistenza si è di... Zobacz więcej
Proizvod koji sam naručio imali su samo oni,u Hrvatskoj ga nema nigdje. Od prvog kontakta ,pa do dostave,sve je bilo izraziti profesionalno. Proizvod je stigao u roku 5 dana. Svaka preporuka i veli... Zobacz więcej
Was a little confused with the "customs" options so selected the full service, which increased the cost of the item(s), and all went well. I've heard this from others but am surprised how quickly we r... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Online shop specialized in sport optics. Here You can find great selection of binoculars, riflescopes, NV optics, mounts and similar products. We also offer high quality consulting and after sales support.
Dane kontaktowe
Pirnikova ulica 5, 2310, Slovenska Bistrica, Słowenia
- +38631770520
- info@optics-trade.eu
- optics-trade.eu
4,2
Dobra
277 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 80% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Súper fast service
7 grudnia 2023
Excellent all around
Excellent all around. Fast delivery and the rings are outstanding! 5 stars.
11 grudnia 2023
Two weeks after I placed the order
Two weeks after I placed the order, I got an email saying that they could not fulfill my order so I switch to another item from them and still have not received a tracking number or a confirmation, letting me know that my order has been processed and on the way so it’s been almost 3 weeks and I don’t know the status of my order
2 grudnia 2023
Odpowiedź od Optics Trade
Dear Sir/Madam,
We would like to extend our sincere apologies for any inconvenience caused by the unavailability of the product you initially ordered. Unfortunately, the manufacturer has discontinued the specific item, leading to challenges in fulfilling your request.
In our commitment to providing you with a solution, we have identified an alternative product that aligns with your needs. This alternative is expected to be available in approximately 2 weeks. Rest assured, as soon as the product is ready for shipment, we will promptly send it to your address. You will receive a tracking number at the time of shipping, allowing you to monitor the progress of your order.
We understand the importance of a smooth and timely shopping experience, and we apologize for any inconvenience this situation has caused. If you have any further questions or concerns, please do not hesitate to reach out to our customer service team. They are dedicated to assisting you and ensuring that your experience with us is positive.
Once again, we appreciate your understanding, and we look forward to fulfilling your order with the alternative product.
Best regards,
Optics Trade Team
Great experience
This was my first time purchasing on OPTICS TRADE site. The purchase was smooth and safe. Good price/quality ratio and fast delivery. Recommended seller.
11 grudnia 2023
Opinia niezależna
Horrible Quality Optic
I recently purchased an ADE Red Dot sight. It literally turns off after every shot fired. I've tried it on several caliber guns and it reacts exactly the same despite caliber. I would NOT recommend this sight for any weapon. Overall terrible.
28 października 2023
Odpowiedź od Optics Trade
Dear Sir/Madam,
We genuinely appreciate your feedback and are deeply sorry to hear about the issues you've encountered with the ADE Red Dot sight. Your satisfaction is of the utmost importance to us, and we would like to assure you that we take this matter seriously.
To address the situation promptly and efficiently, we kindly ask you to reach out to our service department at info@optics-trade.eu. Our dedicated team is ready to assist you and guide you through the necessary steps to resolve the issue.
It's important to note that the product is still under warranty, and we are committed to ensuring that you receive a fully functional and satisfactory product. Our service team will work diligently to provide the support needed to rectify the situation and meet your expectations.
Once again, we apologize for any inconvenience this may have caused you, and we appreciate your understanding as we work to resolve the issue promptly.
We look forward to resolving this issue and ensuring your experience with our products meets your expectations.
Kind regards,
Optics Trade Team
Odpowiedź od Optics Trade
Dear Sir/Madam,
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you've experienced with the longer delivery time.
Regrettably, the product you ordered is currently out of stock, and we understand the frustration this may have caused. We apologize if this information wasn't as clear as it should have been on our website.
Your satisfaction is our top priority, and we want to make things right. If the waiting time is proving to be too lengthy for you, we invite you to reach out to our customer service team at info@optics-trade.eu. They will assist you promptly in processing a full refund for your order.
We appreciate your understanding and thank you for bringing this matter to our attention. Your feedback is valuable, and we are committed to continuously improving our service to ensure a better experience for our customers.
If you have any further questions or concerns, please don't hesitate to contact us. We are here to assist you in any way we can.
Thank you for choosing Optics Trade, and we hope to have the opportunity to serve you better in the future.
Kind regards,
Optics Trade Team
Could not purchase the item in the USA…
Could not purchase the item in the USA so purchased from Optics Trade as recommended by Kahles Scopes. Easy to buy from them and fast shipping.
21 listopada 2023
I placed an order for Merkel K5 mounts
I placed an order, with a shipping address in Alaska. The order came to me faster than I would ever expect. There was a slight problem with the order, and I sent an email. The problem was corrected quickly. This company is very professional. Also, they respond to emails, send confirmations and tracking numbers, etc. You know the status of your order without even asking. Very much appreciated.
20 listopada 2023
Picatinny Rail Mount for 19mm attach
A search for a Picatinny Rail to mount on a BRNO Model 22 that would attach to the 19mm dovetails turned up Recknagel mounts. A search for them showed your site.
The site was well laid out and easy to navigate. The transaction was seamless. Will definitely recommend Optics-Trade to anyone needing a mount that is nicer and better made than the usually sourced ones.
Shipping was prompt. The hold up was FedEx getting the package out of Stuttgart. Five days in one locale seems overly long.
25 listopada 2023
I absolutely love the customer service…
I absolutely love the customer service that comes along with purchasing from Optics Trade. Not only did they have what I wanted IN STOCK!!! it arrived (no joke) in less than 48 hours. Price was beyond competitive. Strongly suggest buying from them and definitely! check here for what you're looking for before pulling trigger at any other optics vender.
22 listopada 2023
Good product that arrived quickly
Good product that arrived quickly.
I had no issues.
21 listopada 2023
I am a customer from Saudi Arabia
I am a customer from Saudi Arabia , and this is my first experience and it was very wonderful. Good treatment, speed in responding to inquiries, and honesty in selling. Thank you, and I will return to this store again.
25 listopada 2023
Opinia niezależna
Optics Trade made it all come together!
A very positive experence with Optics Trade was made possible by their professonal, well informed an personable representatives.
They were easy to reach by both phone from
US -> Slovenia as well as over the internet.
Although the rifle on which I chose to mount optics is a break open combination Rifle/Shotgun O-T was able to offer me several choices for a scope mount
that is quickly detachable and the design allows scope to maintain "zero" when placed back on.
The broad selection/inventory offers a whole new level of equipment for me as a shooter/hunter.
7 listopada 2023
I sent an email question and it was…
I sent an email question and it was answered the next day. I ordered the part and received it sooner than I expected. Thanks for the prompt service.
2 listopada 2023
They had a hard to find item that I…
They had a hard to find item that I couldn't find anywhere else that shipped to the United States. Great experience with Optics Trade and will definitely do business with them in the future.
31 października 2023
high quality new scope mount for my…
high quality new scope mount for my Marlin 39a. quick delivery. made like an original
15 października 2023
Great Day at Optics planet
Your employee Beth , made the experience informative and effortless. Your prices are okay but your staff sealed the choice of your company over Scoplist. Clone her and you will have a army of dedicated employees
6 listopada 2023
Great experience and very trustworthy
I was first very weary on ordering since I live in the US and the seller is in Slovenia. But, I ordered a few hundred dollars worth of parts for my SB scope. I was notified of my transaction and shipping progress and provided tracking information. Within a few days I received my parts well packaged and on time. I will definitely recommend this seller and look forward to purchasing more items in the near future. Thank you for providing a fantastic experience!
Zar
Virginia, USA
9 listopada 2023
The whole experience was great
The whole experience was great
I am the customer for 6 or 7 years now and always was happy with your service
16 października 2023
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