I was hesitant at first as ive never heard of this company and have previously beeb strong armed into arrangements by other companies. The lady I spoke to was brilliant and it actually felt like s... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
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Zobacz, co mówią recenzenci
Really helpful, very patient, no threatening emails or calls. Someone stated previously that if all debt companies behaved like this, people would resolve debt quicker. I agree. So sad to see so ma... Zobacz więcej
I needed to postpone my payment date and amount due to a change in my personal circumstances.Alex responded to my request in a timely manner and restructured my payments. This helped alleviate the str... Zobacz więcej
Tried scaremongering tactics to scaremongering me into paying a debt that wasn't even mine. The details,address and date don't add up,and Action Fraud explained how a 24 Year old debt CANNOT be cl... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
O Ophelos
Napisane przez firmę
Resolve your debts, your way.
Ophelos is a new kind of debt resolution company: one with a social purpose and mission: to put people and their wellbeing first. We are deeply committed to building a fairer debt resolution process for everyone.
Dane kontaktowe
1 Finsbury Ave., EC2M 2PF, London, Zjednoczone Królestwo
- support@ophelos.com
- ophelos.com
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 64% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
very caring and considerate
I had the pleasure of working with Ophelos recently, and I cannot recommend them highly enough. From start to finish, Hannah was incredibly kind, considerate, and understanding. Dealing with financial matters can often feel overwhelming, but they made the entire process so much easier with their empathetic and professional approach.
They took the time to listen to my concerns without judgment and offered tailored solutions that truly felt like they had my best interests at heart. Their communication was clear and reassuring, and I always felt supported every step of the way.
Was late paying Octopus and was…
Was late paying Octopus and was bombarded by texts, calls and emails. Despite asking them to STOP contacting me, they continue. They LOVE harassing disabled people and the elderly on fixed incomes. Ill be getting legal advice for harassment.

Odpowiedź od Ophelos
Very poor
They didn’t identify themselves as Octopus energy, I thought it was a scam
I moved house and moved Octopus energy with me, assuming my direct debits would continue. Little did I know they cancelled my direct debit and forwarded me onto these guys as “debt collection” with no warning
I set up my new account with octopus energy and increased my spending
You’d think octopus energy wouldn’t me know direct debits were cancelled
And you’d think Ophelos would reach out via phone or email to explain the “debt” which isn’t a debt. It’s poor planning on both companies behalves
And guess what it’s was less than a months worth of monthly bills which affected my credit score
Really really poor, I will escalate

Odpowiedź od Ophelos
Ignore them
Just some company who have bought un collectible old debt. Some of the reviews here look odd to say the least, one woman’s left three 5* ratings to here 🙄
Who on earth is giving a debt collection company good reviews haha!

Odpowiedź od Ophelos
Received a text out of the blue…
Received a text out of the blue regarding a £12k debt I "apparently" owe - I want to know who gave them my number as I'm very careful about who has it - so no doubt someone has sold them my information. I'm looking at litigation to find out who sold me out and gave them my personal number as it's not listed anywhere publicly. Heads will roll on this due to GDPR breaches.

Odpowiedź od Ophelos
Clear pay really saves me when the…
Clear pay really saves me when the likes of my daughter's birthday is coming up, means I can get more and spread the cost without having us skint that month, I love clearpay 🫶🏻
Out of the blue receiving texts from…
Out of the blue receiving spam texts from these guys chasing a debt that I know nothing about and in any case would be statute barred - apparently for Orange, on behalf of Capquest. Shoddy sharing of personal data, no idea how they got my number. Reporting to the FCA.

Odpowiedź od Ophelos
Absolute pile of garbage chasing for a…
Absolute pile of garbage chasing for a debt thats statute barred cant do nothing and wont be paying a penny so good luck LOL

Odpowiedź od Ophelos
DONT FALL FOR IT
Con artists. Trying to extract money from people that they don't even owe. SCAM company needs investigating

Odpowiedź od Ophelos
Query
Hannah provided me with all the information and reassurance that my query was dealt with
Thanks !
Companionate and understanding
I am going thru a difficult situation at the moment and the costumer service was amazingly understanding and super helpful
Annoying chasing me when I'm in credit.
Annoying
Getting in touch with me to pay £300 when my other 2 x accounts are in credit by £800. I don't pester Ophelos everyday to get Octopus to return my money.

Odpowiedź od Ophelos
Thieves
Thieves. They took money from me for a debt that was 25 years old. Being registered with the FCA they can’t do that. It’s in black and white in their terms of service. The debt i know absolutely nothing about and wasn’t me
They didn’t even say “stand and deliver” when they took my money.
And all these 5 star reviews are members of staff at Ophelos making reviews up, they get paid for each one. The difference is I can prove they are in many more cases than you can’t. Period. PLEASE TAKE ME UP ON THE OFFER. I CANT WAIT TO PROVE YOU WRONG YET AGAIN. Of course ignoring THIS review leaves you open to speculation on your internal review writing procedure. I’ll lay my house on you never taking this offer up.
Update I received my £209.99 plus damages agreed by the ombudsman. And donated it to a locale food bank I offered Ophelos to match my contribution to my local food bank or a food bank of their choice. They declined.. that tells you all you need to know about this company.

Odpowiedź od Ophelos
Brilliant.
Brilliant.. you managed to do what Clearpay has refused to help me with within seconds. Will never use Clearpay again. Thank you for letting me solve this issue.
SCAM
STOP HARASSING PEOPLE FOR DEBT THEY DON'T OWE.
Received a text message and email from Ophelos saying I owed money off a 17 year old debt that was cleared in 2021,
another debt recovery agency called opos has been harassing me for the same debt on behalf of capquest..
They need to stop passing debt onto different agencies like Ophelos and once the debt is cleared your information should be wiped from the system..
I recommend you read
read reviews about Capquest and
Opos alot of people are Receiving letters,calls from these type of agencies about debt from companies they have never used,alot of people are being scammed because of capquest passing your information onto these companies.

Odpowiedź od Ophelos
The advisors had helped me throughout…
The advisors had helped me throughout and the payment plans where a great help thank you
Unos estafadores
Unos estafadores, cómo intrum, quieren cobrar deudas de hace 20 años, que están pagadas, ellos insisten cada 2/3. Son unos estafadores, y luego solo salen reseñas buenas, cuando miles de gente que conozco han puesto, y no están publicadas

Odpowiedź od Ophelos
I think this company are amazing very…
I think this company are amazing very helpful and easy to understand
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