Ophelos Recenzje 500

Wynik TrustScore: 4 na 5

4,2

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I was hesitant at first as ive never heard of this company and have previously beeb strong armed into arrangements by other companies. The lady I spoke to was brilliant and it actually felt like s... Zobacz więcej

Oceniono na 5 z 5

Really helpful, very patient, no threatening emails or calls. Someone stated previously that if all debt companies behaved like this, people would resolve debt quicker. I agree. So sad to see so ma... Zobacz więcej

Oceniono na 5 z 5

I needed to postpone my payment date and amount due to a change in my personal circumstances.Alex responded to my request in a timely manner and restructured my payments. This helped alleviate the str... Zobacz więcej

Oceniono na 1 z 5

Tried scaremongering tactics to scaremongering me into paying a debt that wasn't even mine. The details,address and date don't add up,and Action Fraud explained how a 24 Year old debt CANNOT be cl... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Agencja windykacyjna
  2. Windykacja

O Ophelos

Napisane przez firmę

Resolve your debts, your way.

Ophelos is a new kind of debt resolution company: one with a social purpose and mission: to put people and their wellbeing first. We are deeply committed to building a fairer debt resolution process for everyone.


Dane kontaktowe

4,2

Dobra

Wynik TrustScore: 4 na 5

500 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 64% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

very caring and considerate

I had the pleasure of working with Ophelos recently, and I cannot recommend them highly enough. From start to finish, Hannah was incredibly kind, considerate, and understanding. Dealing with financial matters can often feel overwhelming, but they made the entire process so much easier with their empathetic and professional approach.

They took the time to listen to my concerns without judgment and offered tailored solutions that truly felt like they had my best interests at heart. Their communication was clear and reassuring, and I always felt supported every step of the way.

13 czerwca 2025
Opinia niezależna
Oceniono na 1 z 5

Was late paying Octopus and was…

Was late paying Octopus and was bombarded by texts, calls and emails. Despite asking them to STOP contacting me, they continue. They LOVE harassing disabled people and the elderly on fixed incomes. Ill be getting legal advice for harassment.

11 czerwca 2025
Opinia niezależna
Logo Ophelos

Odpowiedź od Ophelos

Hi there,

Thank you for sharing your experience. We’re truly sorry to hear you’ve felt overwhelmed by the contact from us — that’s never our intention.

We take concerns about communication very seriously and always aim to be respectful and considerate.

If you’d like to reach out, please email our service team at support@ophelos.com — we’re here to listen, make sure you’re comfortable with how we communicate going forward, and to help you with your Octopus payment.

Thanks again for your feedback.
The Ophelos Team

Oceniono na 1 z 5

Very poor

They didn’t identify themselves as Octopus energy, I thought it was a scam
I moved house and moved Octopus energy with me, assuming my direct debits would continue. Little did I know they cancelled my direct debit and forwarded me onto these guys as “debt collection” with no warning
I set up my new account with octopus energy and increased my spending
You’d think octopus energy wouldn’t me know direct debits were cancelled
And you’d think Ophelos would reach out via phone or email to explain the “debt” which isn’t a debt. It’s poor planning on both companies behalves
And guess what it’s was less than a months worth of monthly bills which affected my credit score
Really really poor, I will escalate

21 maja 2025
Opinia niezależna
Logo Ophelos

Odpowiedź od Ophelos

Hi there,

Thanks for taking the time to share your experience. We're sorry to hear how frustrating this has been.

I understand that we are now in touch with you directly and doing our best to help get things resolved. While we’re not part of Octopus Energy, we do work with them to support customers when an account has an outstanding balance.

We get in touch using the contact details Octopus shares with us, and we’re sorry if our messages didn’t reach you. That’s never the experience we want anyone to have.

Thanks again for your feedback — we’ll continue to support you as we work through this together.

Thanks,
The Ophelos Team

Oceniono na 1 z 5

Ignore them

Just some company who have bought un collectible old debt. Some of the reviews here look odd to say the least, one woman’s left three 5* ratings to here 🙄

Who on earth is giving a debt collection company good reviews haha!

9 czerwca 2025
Opinia niezależna
Logo Ophelos

Odpowiedź od Ophelos

Hi there,

Thanks for taking the time to leave a review.

We completely understand that being contacted about an old debt can be frustrating — especially if it feels like it’s come out of the blue. If you'd like to talk it through or check any details, our team is here to help.

We're a small, friendly team and we would love to help resolve any issues with the balance. If you’d like to get in touch, you can reach our service team by emailing us at support@ophelos.com.

Thanks again,
– The Ophelos Team

Oceniono na 1 z 5

Received a text out of the blue…

Received a text out of the blue regarding a £12k debt I "apparently" owe - I want to know who gave them my number as I'm very careful about who has it - so no doubt someone has sold them my information. I'm looking at litigation to find out who sold me out and gave them my personal number as it's not listed anywhere publicly. Heads will roll on this due to GDPR breaches.

4 czerwca 2025
Opinia niezależna
Logo Ophelos

Odpowiedź od Ophelos

Hi there,

Thanks for your review. We're really sorry for any frustration the message caused — we understand how unexpected and upsetting it can feel to be contacted out of the blue.

We want to reassure you that we take data protection extremely seriously. We work with FCA-regulated companies that pass accounts to us along with the contact details linked to them.

If you have any concerns about the debt itself, or if you'd like to raise a dispute, we'd really like to help. You can reach us at support@ophelos.com.

Thanks,
The Ophelos Team

Oceniono na 1 z 5

Out of the blue receiving texts from…

Out of the blue receiving spam texts from these guys chasing a debt that I know nothing about and in any case would be statute barred - apparently for Orange, on behalf of Capquest. Shoddy sharing of personal data, no idea how they got my number. Reporting to the FCA.

27 maja 2025
Opinia niezależna
Logo Ophelos

Odpowiedź od Ophelos

Hi there,
Sorry to hear this – we understand how frustrating it can be to receive unexpected messages.
We work on behalf of regulated UK businesses and take data protection very seriously. If you believe there’s been a mistake or the account isn’t valid, please reach out to us at support@ophelos.com. We’d really like to look into this and help get it sorted for you.
Thanks,
The Ophelos Team

Oceniono na 1 z 5

Absolute pile of garbage chasing for a…

Absolute pile of garbage chasing for a debt thats statute barred cant do nothing and wont be paying a penny so good luck LOL

29 maja 2025
Opinia niezależna
Logo Ophelos

Odpowiedź od Ophelos

Hi Holly,
Thanks for your message – we’re sorry to hear this has been your experience.
If you believe the account you’ve been contacted about is statute barred or otherwise not valid, please get in touch at support@ophelos.com. We’ll be happy to take a look and get it sorted.
All the best,
The Ophelos Team

Oceniono na 1 z 5

DONT FALL FOR IT

Con artists. Trying to extract money from people that they don't even owe. SCAM company needs investigating

29 maja 2025
Opinia niezależna
Logo Ophelos

Odpowiedź od Ophelos

Hi Danie,
We’re really sorry to hear about your experience. We know it can be frustrating hearing from a company you don’t recognise.
Ophelos works on behalf of regulated UK businesses – we’re authorised by the FCA and listed on Companies House, where you can look us up.
If you think something’s not right, please drop us a line at support@ophelos.com. We’ll be happy to look into it and help put things right.
Hope to hear from you soon,
The Ophelos Team

Oceniono na 5 z 5

Query

Hannah provided me with all the information and reassurance that my query was dealt with
Thanks !

27 maja 2025
Opinia niezależna
Oceniono na 1 z 5

Annoying chasing me when I'm in credit.

Annoying

Getting in touch with me to pay £300 when my other 2 x accounts are in credit by £800. I don't pester Ophelos everyday to get Octopus to return my money.

20 maja 2025
Opinia niezależna
Logo Ophelos

Odpowiedź od Ophelos

Hi Dalaman,
While we don’t have visibility of your other account balances, we can speak to Octopus on your behalf to help get this sorted. Our role is to support you, not add stress – so if something doesn’t look right, we’re here to investigate it for you.
Please feel free to email us at support@ophelos.com and we’ll look into this with Octopus right away.
All the best,
The Ophelos Team

Oceniono na 1 z 5

Thieves. Scam. Stay away.

14 maja 2025
Opinia niezależna
Logo Ophelos

Odpowiedź od Ophelos

Hi Diego,

I'm sorry to see you've had a bad experience with Ophelos. If something looks wrong or you have questions or concerns, please get in touch at support@ophelos.com so we can take a look.

All the best,
The Ophelos team

Oceniono na 1 z 5

Thieves

Thieves. They took money from me for a debt that was 25 years old. Being registered with the FCA they can’t do that. It’s in black and white in their terms of service. The debt i know absolutely nothing about and wasn’t me
They didn’t even say “stand and deliver” when they took my money.

And all these 5 star reviews are members of staff at Ophelos making reviews up, they get paid for each one. The difference is I can prove they are in many more cases than you can’t. Period. PLEASE TAKE ME UP ON THE OFFER. I CANT WAIT TO PROVE YOU WRONG YET AGAIN. Of course ignoring THIS review leaves you open to speculation on your internal review writing procedure. I’ll lay my house on you never taking this offer up.

Update I received my £209.99 plus damages agreed by the ombudsman. And donated it to a locale food bank I offered Ophelos to match my contribution to my local food bank or a food bank of their choice. They declined.. that tells you all you need to know about this company.

15 maja 2025
Opinia niezależna
Logo Ophelos

Odpowiedź od Ophelos

Hello,
We're very sorry to hear how frustrating this has been.
We understand you’ve already been in touch, and hope the team are helping to clear things up.
Just to clarify, all our reviews are from real customers – we don’t pay people to post them.
Wishing you all the best,
The Ophelos team

Oceniono na 5 z 5

Brilliant.

Brilliant.. you managed to do what Clearpay has refused to help me with within seconds. Will never use Clearpay again. Thank you for letting me solve this issue.

12 maja 2025
Opinia niezależna
Oceniono na 1 z 5

SCAM

STOP HARASSING PEOPLE FOR DEBT THEY DON'T OWE.

Received a text message and email from Ophelos saying I owed money off a 17 year old debt that was cleared in 2021,
another debt recovery agency called opos has been harassing me for the same debt on behalf of capquest..
They need to stop passing debt onto different agencies like Ophelos and once the debt is cleared your information should be wiped from the system..
I recommend you read
read reviews about Capquest and
Opos alot of people are Receiving letters,calls from these type of agencies about debt from companies they have never used,alot of people are being scammed because of capquest passing your information onto these companies.

12 maja 2025
Opinia niezależna
Logo Ophelos

Odpowiedź od Ophelos

Hi Nina,
We’re really sorry for the stress this has caused – we understand how upsetting it is to be contacted about a debt you believe was settled or isn’t yours.
It sounds like you’ve already been in touch with us, and we hope the team was able to explain what happened. If there’s anything still unclear or you’d like us to check something again, please email support@ophelos.com and we’ll look into it straight away.
We take data privacy seriously and only work on behalf of regulated UK businesses – but we absolutely agree no one should be chased unfairly.
The Ophelos team

Oceniono na 1 z 5

Unos estafadores

Unos estafadores, cómo intrum, quieren cobrar deudas de hace 20 años, que están pagadas, ellos insisten cada 2/3. Son unos estafadores, y luego solo salen reseñas buenas, cuando miles de gente que conozco han puesto, y no están publicadas

3 maja 2025
Opinia niezależna
Logo Ophelos

Odpowiedź od Ophelos

Hola,
Lamentamos mucho que hayas tenido esta experiencia.
Sabemos lo molesto que es recibir mensajes sobre una deuda que ya ha sido pagada o que tiene muchos años. Si ya nos has escrito, esperamos que el equipo haya podido ayudarte. Si aún hay algo sin resolver, por favor escríbenos a apoyo@ophelos.es y lo revisaremos lo antes posible.
Y solo para aclarar, todas nuestras reseñas son de clientes reales – no pagamos ni incentivamos las valoraciones.
Equipo de Ophelos

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