I was hesitant at first as ive never heard of this company and have previously beeb strong armed into arrangements by other companies. The lady I spoke to was brilliant and it actually felt like s... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Really helpful, very patient, no threatening emails or calls. Someone stated previously that if all debt companies behaved like this, people would resolve debt quicker. I agree. So sad to see so ma... Zobacz więcej
I needed to postpone my payment date and amount due to a change in my personal circumstances.Alex responded to my request in a timely manner and restructured my payments. This helped alleviate the str... Zobacz więcej
Tried scaremongering tactics to scaremongering me into paying a debt that wasn't even mine. The details,address and date don't add up,and Action Fraud explained how a 24 Year old debt CANNOT be cl... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
O Ophelos
Napisane przez firmę
Resolve your debts, your way.
Ophelos is a new kind of debt resolution company: one with a social purpose and mission: to put people and their wellbeing first. We are deeply committed to building a fairer debt resolution process for everyone.
Dane kontaktowe
1 Finsbury Ave., EC2M 2PF, London, Zjednoczone Królestwo
- support@ophelos.com
- ophelos.com
4,2
Dobra
500 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 64% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Scammers
Scammers, saying I owe a debt to EE!
I phoned EE and all my payments are up to date!
28 lipca 2025
Opinia niezależna
Odpowiedź od Ophelos
Hi there,
Thanks for your review. We understand how frustrating this must be and we’d really like the chance to look into it for you.
If you believe there’s been a mistake, our friendly service team is here to help. Please feel free to get in touch at support@ophelos.com so we can review the account and make sure everything is clear.
Best,
The Ophelos Team
Contacted me by text re a debt.
Contacted me by text re a debt to shop direct for £55 - shop direct are Very and I haven't had an account with them. I have sent an email asking for proof of the account and also a statue barred notice. No I won't give you the details you request in your generic auto reply, you should have all that info to hand if indeed the debt is real. I await your proof or notice that this is an error.
28 lipca 2025
Opinia niezależna
Odpowiedź od Ophelos
Hi there,
Thanks for getting in touch — we understand that receiving messages about a debt you don’t recognise can be upsetting.
We’ve received an email from someone we believe may be you, but we’re unable to confirm this without completing some quick security checks. These checks are in place to protect your personal information and ensure we only discuss account details with the right person.
If you’d like us to look into this further, please reply to our email so we can complete verification and make sure you’re fully supported.
We’re here to help and will do our best to get things clarified as soon as possible.
The Ophelos Team
Very helpful thank you for your work
Very helpful thank you for your work
26 lipca 2025
Opinia niezależna
Despite what other reviewers have said…
Despite what other reviewers have said about communication with this company I found the opposite. I emailed numerous times asking for a statement because I could not get logged into my account despite receiving the necessary codes. I was totally ignored. Not a single acknowledgement of my emails was received. The only communication I have received from them was today when they informed me that my debt was cleared. All I can say about this company is that they collected my money regularly each month, informing me a few days beforehand that they were doing so.
23 lipca 2025
Opinia niezależna
Odpowiedź od Ophelos
Hi there,
Thank you for taking the time to share your experience. We're really sorry to hear you had trouble reaching us — that’s never the experience we want anyone to have.
We’ve reached out directly to follow up and understand what went wrong here. We want to make sure you feel fully supported and that any concerns you had are properly addressed.
If there’s anything else we can help with, please don’t hesitate to let us know.
The Ophelos Team
No Bully Tactics 😁👍
Really helpful, very patient, no threatening emails or calls. Someone stated previously that if all debt companies behaved like this, people would resolve debt quicker. I agree.
So sad to see so many people struggling to pay energy companies.
Greedy greedy companies ripping people off.
Thank you Ophelos for making a stressful situation much easier to deal with.
14 lipca 2025
Opinia niezależna
You emailed me when I wasn't really in…
You emailed me when I wasn't really in debt...I hadn't received an invoice from octopus energy... Mind your own business.
13 lipca 2025
Opinia niezależna
Odpowiedź od Ophelos
Hi there,
Thanks for your review — we’re sorry to hear this caused frustration.
We work on behalf of Octopus Energy to help customers manage unpaid balances, and we only reach out once we’ve been asked to do so by them. We completely understand how confusing this can feel if you haven’t yet received a bill.
If you'd like to talk things through or believe something isn’t quite right, our service team is here to help at support@ophelos.com.
Best
The Ophelos Team
No Scare Tactics
Ophelos Experience
No red letter, demanding and scary emails
The emails asked for the debt to be paid, but they offered alternatives to full payment and advice could be arranged for difficulties
7 lipca 2025
Opinia niezależna
Issues resolved thanks to Holly
This company has sent me an email 27th of June, for a debt originally owed to JD Williams, sold to Intrum Finance, and now they are supposedly acting on their behalf, even though they are part of the same company. This is a separate account and to a different email address to the one I posted about the other day.
A few issue with this contact are:
1. The debt in question is statute-barred, check these things before hounding people.
2. The only way to obtain any information apart from the tiny bit they provide is to login online (nope not doing that, do you think everyone is stupid)
As this debt is Statute Barred, remove all contact details for me from your systems.
Do not contact me requesting the removal of this review as I will not remove it nor will I respond to you.
Update: Ophelos have contacted me directly and this matter has now been returned to Intrum as Statute Barred. I have therefore increased my review to 4 stars from 1. To be fair to Ophelos, unlike some companies out there, these do appear to work with you to resolve issues.
27 czerwca 2025
Opinia niezależna
Odpowiedź od Ophelos
Hi there,
Thanks for your review and we’re sorry to hear about your concerns.
We understand that being contacted about a second account may have caused additional frustration, and we’re reviewing the details carefully to make sure everything is accurate.
Our team has reached out to you directly and will continue to stay in touch as we work through this.
Best,
The Ophelos Team
Scam
Scam! I've been receiving texts stating I owe money to Lloyds TSB, I've never had an account or loan with them! I will be reporting to FCA and ICO.
1 lipca 2025
Opinia niezależna
Odpowiedź od Ophelos
Hi there,
Thanks for your review — we’re sorry to hear about your concerns.
We work on behalf of organisations to help resolve unpaid accounts, but we understand how worrying it can be to receive a message about something you don’t recognise.
If you believe the information is incorrect or doesn’t relate to you, we’d really like to look into it. Please get in touch with our service team at support@ophelos.com so we can review things and help put your mind at ease.
Best,
The Ophelos Team
I started to get messages from them…
I started to get messages from them since last week with log in details to pay for Loan from Barclays that I apparently took on 2012, I don’t have Barclays account and never took any loan from them! I am calling the police and fraud department today because I had enough of them distributing me and stressing me even more while I am struggling with depression, to me this company is a scam or have no ideas of what they are doing! Soon you log in the only option they give you is to make the payment, I am not stupid and will not pay for something that isn’t mine obligation to pay, find the person who did or get lost!
23 czerwca 2025
Opinia niezależna
Odpowiedź od Ophelos
Hi there,
Thanks for your review — we’re really sorry to hear how distressing this experience has been, especially given what you’re going through. That’s never what we want anyone to feel.
We’ve reached out to you directly so we can look into this properly. If you don’t recognise the account or believe it’s not yours, we’ll do everything we can to investigate and support you.
Thanks again for sharing your experience — we’re here to help.
Best,
The Ophelos Team
Terrible
Terrible, unable to speak a human and continued to take unauthorised payments although I had paid the balance off in full through the original company. Recommend everyone to ignore any contact they receive from this company.
1 lipca 2025
Opinia niezależna
Odpowiedź od Ophelos
Hi there,
We’re really sorry to hear about your experience — that’s not the kind of service we aim to provide.
If you've already paid your account in full or believe something's gone wrong, we’d really like to look into it and make things right.
Our service team is here to help and can be reached at support@ophelos.com — we’ll make sure you’re properly supported.
Best,
The Ophelos Team
Scammers/ identity theft
Received letter this morning claiming I have unpaid debt from Clearpay, for gift cards I’m supposed to have purchased back in April 25.
I do not have a Clearpay account and have never made any purchases from them.
I have report this to Action Fraud, the have given me a crime number
30 czerwca 2025
Opinia niezależna
Odpowiedź od Ophelos
Hi there,
Thanks for taking the time to leave a review.
We’re really sorry to hear about your concerns. We take matters relating to potential fraud very seriously, and we’d like to help if we can.
If you believe this balance is fraudulent, please reach out to our service team at support@ophelos.com. We’ll be happy to look into it and work with you to get it resolved.
Best,
The Ophelos Team
Bullies !!!
Bullies !!!! , love to send threatening emails without knowing all the facts , should correspondence with colleagues first before hounding people who may be in bother , shame but its the world we live in , a modern day sh-t show. :(((((
28 czerwca 2025
Opinia niezależna
Odpowiedź od Ophelos
Hi there,
We’re really sorry to hear how upsetting this experience has been for you. That’s never what we want anyone to feel when they hear from us.
Our goal is to help people get things back on track, and we always aim to do that in a way that’s fair and supportive — especially when someone might be going through a difficult time.
If you’d like to talk things through or think something may have been missed, our team is here to help. You can reach us at support@ophelos.com — we’d really like to make things easier, not harder.
Best,
The Ophelos Team
Excellent customer service by Rebecca
Rebecca was professional, efficient and very helpful in resolving my issue- thank you!
27 czerwca 2025
It was a pleasure talking to someone…
It was a pleasure talking to someone who listened to my query. Great customer service and solutions given, was polite, and kind. She wasn't in a rush, takes her time to get the full story.
I am thankful.
24 czerwca 2025
They are LIARS & CHEATERS
They are LIARS & CHEATERS, they ONLY help THEMSELVES to make MILIIONS.
27 czerwca 2025
Opinia niezależna
Odpowiedź od Ophelos
Hi there,
We’re really sorry to hear how you feel.
We work on behalf of organisations to help people manage unpaid accounts, and we always aim to be clear, supportive and transparent in the way we do that.
If you’d like to talk things through, our friendly service team is here to help — you can reach us at support@ophelos.com.
Best,
The Ophelos Team
Scam!!! Same as other reviewers
Same as other reviewers, out of the blue text claiming I owe money from an unpaid Orange debt. Never ever had an Orange Account, mobile or anything so good luck with getting a penny from me - scammers!!!!
26 czerwca 2025
Opinia niezależna
Odpowiedź od Ophelos
Hi there,
Thanks for your review.
We understand how frustrating it can be to receive a message about something you weren’t expecting.
We’ve reached out to you directly to help clear things up. We’re working on behalf of Capquest in this case, and if you believe the account isn’t accurate or doesn’t relate to you, we’d really like to look into it further.
We’re here to help and appreciate you taking the time to share your experience.
Best,
The Ophelos Team
Bogus debt!
Apparently working on behalf of capquest for outstanding Orange debt??!!! Never have I had an Orange account to even have a debt!!!
23 czerwca 2025
Opinia niezależna
Odpowiedź od Ophelos
Hi there,
Thanks for your review.
We understand how frustrating it can be to hear about a debt you don’t recognise. We’re working on behalf of Capquest in this case, and we’d really like the chance to look into this for you.
If you’d like to talk things through, our service team is here to help — you can reach us at support@ophelos.com, and we’ll do our best to get everything cleared up.
The Ophelos Team
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