OnTrac Recenzje 3239

Two day shipping for golf shoes. Handed to me personally in my driveway in Raleigh, NC. Nice delivery person. Hopefully Ontrac is improving, I certainly had zero issues.

OnTrack is under the same umbrella as Laser Ship and Project 44 delivery services. Nordstrom and Nordstrom Rack both use these delivery services and this is very unfortunate. Their system is totally AI generated, so getting realtime answers and service is merely impossible. Delivery drivers are contract drivers. Their website states: "Packages to residences typically arrive between 8 a.m. and 9 p.m. in your local time zone on your scheduled date of delivery" Well, that is not the case. On Saturday, 03/22/26 my package(s) were loaded into the drivers vehicle at 10:45AM and were delivered at 10:30PM. Not to my front door, as I have listed on my profile, but in front of side of the house garage doors. The driver drove down our long driveway (in pitch black dark) and put the packages behind one of our garage doors. Thank goodness we didn't back over them with our car! This company is 'hit and miss' and we never know where they are going to leave packages and when they will be delivered. NO delivery drivers should be coming onto our property at 10:30pm at night! Nordstrom should do better!

I cannot tell you how many goddamn times they delivered my package to the wrong address Ibam so tired of this crap.

On Trac was delivering for Walmart and the driver carelessly damaged my parked truck. I submitted video and pictures in a claim to the company.
They responded by saying that they looked at the images and determined their driver was not a fault.

Hollister needs to change their delivery company which is OnTrac. Driver threw my package about 20 feet and package was opened up. I tracked down driver who ran to his unlicensed illegal van. I found him adoijd corner and tried to speak to him. When I told him he threw my package he immediately sped off.

I contacted Hollister and the girl said 3 times she did not have a supervisor. I told her I was recording conversation and I woild post info. She found a supervisor who said I needed to contact OnTrac. Yhe number he gave me and every other number I tried to find for OnTrac was disconnected or did not allow you to even select options on how to handle. His way of fixing it was to offer a 30% discount on "my next order". well if I'm having a problem I will not be using your company again if nothing gets done about the problem, so nobody cares about discount, they want the problems fixed so nobody else has to go through hours of tracking people down.

I want a Hollister higher up manager to contact me reference my experience. I have video, audio and photos to share reference incident.

Do not order anything from Hollister until they switch delivery companies who actually have numbers to file complaints.

Didn't receive my package, but they marked as delivered. I don't know where it is now. I ordered Gymshark clothes, but they mentioned that they can't refund my money or provide me with new clothes.

Would give them a lower score if possible. Delivered package to the wrong house, sent a photo showing the door number where they left the package was not the same number as on the delivery address. Customer service claimed they investigated and determined the package was actually delivered, so nothing to be done. Horrible.

They keep leaving my packages at the wrong address and say it’s my fault.

If I could give a lower review I would!!!

This company is terrible. They leave packages outside in the elements in an area that is NOT VISIBLE from in the house. There is a covered porch 10 steps from where the driver left my package.

You can't get in touch with them. They didn't let me know the package was delivered. The only reason I knew who left it is because I'm home after a surgery and I saw it on my camera. And I because I'm on a walker, I CANNOT GO OUT TO GET IT!!!!

I have complained to Chewy and told them NOT to use On Trac for my deliveries OR I will stop using Chewy.

Amazing, delivered on time in the right place. I don't get the hate. If you are using them, trust me you will be fine.

How is this company still in business how can they continue to steal from customers . DO NOT ORDER FROM NORDSTROM online they use this company . I have not received my package

They are a liability for any company to use for shipping. It seems that they promise to ship orders quickly, but they deliver them to the wrong locations, or to unsafe places you cannot access them. Over and over and over. I'm not shopping with anyone using them anymore. Absolutey disasters

First time receiving a package through Ontrac, and it was a disaster. The driver literally threw the box from roughly 10 feet away instead of placing it on the porch like any normal person should. It was clearly seen on door camera. Completely lazy and unprofessional behavior. The item inside was damaged as a result. If I had seen it, I would have thrown that box back in his face.

Contacted about most recent order that was supposed to be DELIVERED by 3/12 told on that day that it was received and I would receive it within 1-3 days. On 3/13 they updated delivery date to 3/13 by 9PM by 6:30 order still wasn't even marked as out for delivery, told by that representative that the package hadn't been received yet and it would be 1-3 business days AFTER it was received. Today again it was marked as delivery date 3/14 by 9pm talked to representative again told 1-2 business days after a route has been assigned and asked for an actual date they stated they couldn't give me one. How is it a carrier customer support can't see routes in progress or upcoming routes? Ask then to transfer me to someone who could actually give me a more accurate date or to give me contact information to contact myself, told that they have no one to transfer me to and no contact information for management as package has now been scanned into the same facility 6 times in 48 hrs yet told it was received then that they haven't received it now again that they received it. Pretty sure it's lost or they just choose to keep package.How can a CUSTOMER SERVICE REPRESENTATIVE NOT HAVE CONTACT INFORMATION TO MANAGEMENT OR AT LEAST ACCESS TO ESCALATE ISSUE.

This bunch literally just dump packages on streets you don't live on. I have given them the name of the apartments and the cross streets and they still continue to screw up the delivery.

I would give them no stars if I could have had multiple issues with them. I have had items returned once because I was not home did not leave at my door recently ordered something somehow this had the wrong address updated it and they tried to deliver again but could not because they did not update to correct address never purchasing from someone that uses this horrible shipping company my package is in Everett I live in Bothell
But won’t deliver it until maybe Thursday and won’t let me just pick it up this was their mistake

I ordered delivery from Best Buy. Their tracking site only says incomplete delivery information even though I already provided my full address and phone no. The address is pretty straightforward. No attempt from the delivery driver to contact me.

I recieved half of a paid order.The other items were never delivered today as promised since Feb 28 2026.This company has lost my packages and packages left have been stolen.This needs to be looked into if they have such a good reputation which I have yet to experience.They are third party delivery that sucks!!!!0Stars!!!

Horrible customer service. If your package says delivered they do not send a photo of package delivered. When you try to contact you get a robot and a case number with no explanation for where your package is. No proof of delivery. DO NOT USE THIS COMPANY

Every time I see an Ontrac tracking number, I cringe. This company is so inefficient. First of all, you can sign up for alerts but they won't send you alerts. Secondly, they will often deliver after 9 pm. A pet delivery food service that sends fresh perishable food has had to refund me for packages that spoiled because this company delivers it so late that the food thaws out and the dry ice has totally melted.

I ordered something from Best Buy that had a 2 day delivery date estimate. These clowns have a later projected delivery date even though it has been in their local warehouse.

This company is a joke. Retailers need to stop using them.