OnTrac Recenzje 3239

I ordered a hat from Fanatics on 2/20, and was given a Tracking link. On 2/22, the Tracking showed that the package was in Franklin, Mass, and "out for delivery" that day to my residence very close to Boston, approximately 45 mins from Franklin. A major snow storm was expected to hit the Boston area on 2/23, AFTER the 2/22 delivery date. Tracking later on 2/22, BEFORE the storm, said that the delivery was delayed due to the weather. Since 2/24 Tracking kept showing expected delivery dates one day later, until 3/02, when it stopped updating. On 3/05, in response to my email request, OnTrac responded that I should contact the seller, essentially saying they did not know where my package is in their system. The company is horrible, I wouldn't ship to someone I disliked using them. If I could do 0 stars, I would.

I would give negative stars if I could. OnTrack took over 8 weeks to move my package from 30 miles near my house to Trenton NJ. - I live on Trenton Rd. so…. then it sat, and sat. The vendor finally sent replacement product but via different carrier. Made it in two days.
Now, I have another package that apparently was shipped via OnTrac, although the vendor indicated UPS, FedEx or DHL. Now my package had origin scan of NJ and going to Chandler AZ. - I live in Ohio. So, confidence is extremely low I will ever see that package. I have already taken steps to open a case and contact the vendor. We will see if it makes it….eventually.

I didn't know who OnTrac was before I found out that the day I was expecting my package they decided to "return to sender" immediately instead of attempting to contact me just for not being able to access the base wanted to be shipped. What's worst is the ai customer service which is useless. If I were any of you if you're ordering something online and they use OnTrac as a courier please reconsider!

Garbage service. Needs to be investigated. Absolute scam of a service.

OnTrac should be renamed "JustCrap" for their lousy service. Whenever I receive a notification that my Walmart or Amazon delivery is being routed through OnTrac, I place bets on whether I'll actually receive my order or how late it will be. We repeatedly get delivery exception, incomplete address, or failed delivery attempt errors. I've been home all day, and there was no delivery attempt.

A one star review is too good for them.

They say on the website my package is supposed to be delivered today. Yet the package is NOWHERE to be seen. I am disappointed considering i needed this package for tomorrow and whe i contact support i got an ai bot with no actual person and kicked from chat 5 mins later. unbelievable

Just like every other review, the service and delivery of items is Horrible. Zero accountability and Zero confirmation. I don't understand how this company is A+ rated, when it should be a "F" for failure on aspects. I have provided delivery instructions, and confirmation of delivery address and everything that OnTrac requested I provided to them and still NOTHING. This company is horrible, and needs prayers. Please pray that the Lord forgives them and provides them with clarity and purpse to do good and to fulfill the purpose of the Lord and not the purpose to make money.

I'm adding on to the terrible reviews because how is this company even open still? Macy's is STUPID for using this service. My package came destroyed and damaged the item in the box. The delivery driver was carrying the box by one of the ripped holes and threw it on my porch.

Okay, so I ordered a package with Victoria’s Secret and they have always used fedex, ups something normal, not this time- they used OnTrac. Package says it has been delivered Friday ,but upon checking package is nowhere to be seen. I wait the 2 recommended business days and I still don’t have anything, so I notify Ontrac who says they will do an investigation. One day later they send me a picture of them holding my package out to give to someone else who is a literal child and says they were on my property and claimed it was for their mom. I responded saying I don’t know the child in the picture. I confirm again that I do not know this person in the picture and the next thing I know they text back saying they opened a police investigation because the driver has a video of them giving the package to the child who then went inside the house. Not even 5 minutes after that someone is at my door repeatedly ringing the doorbell and saying that we had stolen a package that was for the neighbors, so we had to explain that no the package was for me and that I never received it -I wasn’t the thief LOL. so yeah if you ever have a package that says it will be delivered using Ontrac just cancel it because a pair of slippers is not worth the headache. Terrible terrible company.

The parcel was mis-sorted 3 times and they tell me it will be delivered today, for 2 weeks already. I understand delays, stuff happens. But why do you have to estimate delivery as today and then not deliver it, and then do the same for 2 weeks? Why don't you say, "it will arrive later, we are working on it"? Nothing is more frustrating than looking at the countdown that never ends. Happened the same thing with 2 different orders from 2 different stores, so it's not random. The worst experience.

Ordered two items to be delivered on 2/20/26 today is 3/3 and had to call to find OnTrac had lost the package and had to call the seller myself to reorder the item.The second item was to be delivered on 2/20/26 and as of today tracking says it just arrived somewhere in NJ ......never again!

0 stars i would i wish i could of give ur business 5 thumbs down. Now if no one answered the door the delivery person should of left my package by the door, under the steps because its a pvt home, but he/she decides to delivery my package to a unknown address, takes a picture, thats ridiculous, he/she didn't take a picture of the building, so there's no address , it doesn't even look like a pick up drop off store front. This is the 2nd time your company OnTrac did this to my package. No I have to wait 48hrs to hear back from you, by that time someone will probably have my sneakers, and im so disappointed in NIKE, because when they started using your company to delivery package. You guys are the worst
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Glad to see I’m not the only one who’s had the worst experience with this delivery service. If I can read it less than one star, I would out of the three packages that I’ve had go through them. I haven’t received one of them yet. I wish most places I would order online from wouldn’t use them at all and stick with UPS or FedEx or something else. Even the USPS is better than this company absolute worst experience I’ve ever had with the delivery service

They either deliver the package to someone else’s house (as evidenced by the delivery photo), or not at all (no delivery photo). The last 3 packages have not been properly delivered. This makes me want to stop shopping at any business that ships with ontrac

Ordered a package that was said to be delivered, but never delivered. No way to verify, no visual proof of delivery or a signature from where package was delivered. I will not support a company that uses this service. Cannot speak with anyone at the company just a AI chat box. Ridiculous ! Do not order from anyone that uses this delivery service !

I just cancelled my weber grill order after it was shipped via ontrac by Home Depot. Consecutive days of delayed shipment and lack of customer service. Dont know why reputable retail companies risk their reputation by using this carrier.

OnTrac is by far the worst shipping company in existence and I struggle to understand why major companies partner with them. My package has twice made it to Texas (I live in Houston), only for it to end up in New Jersey once and Florida the 2nd time. Everytime I see something has been shipped with OnTrac, there has been issues.

I ordered essential prescription food for my cat through Chewy, and unfortunately, they used OnTrac for delivery. According to tracking, my package was loaded and the driver was on the road at 11:26 AM. It is now after 9:00 PM, the delivery window has closed, and the package is nowhere to be found.
When I contacted customer service, they claimed "weather delays" and refused to provide an ETA. This is a blatant excuse. I personally perform deliveries throughout this exact same region, as do my colleagues; none of us encountered any issues today. This means my cat's food sat on a truck for over 10 hours for no reason.
If your pet relies on prescription supplies, do not trust OnTrac. They are unreliable and dishonest about their delays.

UPDATE: UNSAFE 1:00 AM DELIVERY
It is now nearly 1:00 AM, and an OnTrac driver just arrived at my door. Attempting a residential delivery at this hour is not only unprofessional—it is a significant safety and security risk.
​This follows an entire day of being lied to about a "weather delay" for my cat's prescription food. As a professional in the delivery industry, I know for a fact that 12:50 AM is well beyond any standard residential cutoff. Chewy has been notified, and a formal complaint has been filed with the BBB.
​If you value your privacy and safety, do not trust any order that ships through OnTrac!!

They never delivered the package and their customer service is nonexistent.

Package was delivered in snow by curbside mailbox yet lied that it was delivered by front door. Another company that relies on bots to communicate. Iherb uses them so no more iherb.