OnTrac Recenzje 3239

Very unreliable. My $500 package was lost and nobody had an answer for what happened. The tracking lead all the way to arrived at local facility and some how it was lost. I think they steal packages. There is no way you have lots pf negative reviews and everyone's package is conveniently "lost."

Worst delivery company ever, they don't deliver when the package supposed to be delivered, no one to talk to on the phone, you do the chat with them, all they do is apologize and don't attempt to help you resolve the issue!
I will never use their service, I wish I can give them ZERO Star!

Order did not come because there was an "issue" with my address a nd I needed to contact them. They confirmed my address. There was no issue with my address. They didn't make an attempt to deliver.

company is not delivering package and giving no assistance

Because they were unable to comprehend my communications to deliver the package to an address I have received hundreds through ebay using PayPal I I had no other option than to return to send. I can no longer invest time in the only option of an ineffective chat bot.

My shipping address is in Michigan. Their tracking showed the package go from Ohio, to Michigan, to Ohio, to California, and then successfully delivered in California, and then the tracking information was all deleted and the order was no longer visible in their system. Absolute clowns.

Edited-4/2/26 The package showed up on my doorstep the day after it was marked as delivered. I increased the rating to 3 stars from 1 star. I would still have reservations about using this carrier though. There are much better options for a little more money. I doubt I would have gotten this resolved to my satisfaction if the package didn't turn up based on the back and forth with OnTrac and the Shipper.
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Package was marked as delivered and nobody ever showed up at my house the entire day. Tracked the package on the OnTrac website and clicked on the proof of delivery tab and a photo of some boxes in the back of a delivery van popped up. How does that prove the item was delivered? Very Shameful. I am still going back and forth between the shipper and OnTrac. $102.00 loss if I can't get this resolved.

OnTrac delivered three of our packages -- from three different retailers -- to the wrong address on the same day. They submitted the same delivery photo for each of the retailers. It is CLEARLY not our house/door. In fact, there is not a single house in our entire neighborhood with a door like the one in their photos. We submitted a ticket for each tracking number, explaining that it was NOT our house in the photo, and they replied to each one with a canned response telling us 'the delivery shows as completed. Contact the sender." They very obviously don't bother confirming via GPS where the picture is taken, or it would have immediately been apparent they had screwed up. Shameful company. I may stop doing business with companies that ship via OnTrac.

This delivery company has delivered my packages to the wrong address on several occasions. Once I realize a company uses OnTrac I stop shopping from them. The frustration, time loss, and money loss is not worth the hassle.

How are they still in business? This is the worst shipper in the US. Always late or missing packages and nonexistent customer service.

once again the morons failed to deliver my package

The most unreliable delivery carrier service I’ve ever dealt with. Our apartment requires all packages to be place in the parcel lockers individually and number of times, I’ve only seen OnTrac team to ignore and place the packages randomly in the ground. This is extremely large sized property of a couple thousands of units. This issue will obviously cause the packages to be lost on the way before the receiver gets a chance to locate the package. Many of our neighbors also lost their packages all delivered by OnTrac and apparently also misplaced exactly like mine. They only shared a poorly taken photograph of package which make it impossible to identify the correct package from this chaos. Moreover, customer service denies to take any responsibilities on these constant mistakes. Avoid this company at all cost. They do not derserve to keep their business in this quality of service.

They scanned my package delivered im home and its not here we looked for it everywhere. Apparently it was delivered to the back of someone's car

I would rate this company a zero if zero stars were an option. I live in a locked building and they have to contact building management. I gave them explicit instructions to do so and they refused to do it. Essentially they’re incompetent as a delivery company.

Showed delivered, but we have cameras and noone was even on our property. Contacted OnTrac customer service 3 x’s within 1 week of supposed delivery and was met with contact seller. I requested a picture of the delivery in each email and received “canned” response with no pictures. My best guess is they stole the package as noone was on our property the day they said it was delivered

Hands down the worst delivery service in existence. They attempted to deliver a package and were not able to due to not having an access code for the gate. Contacted customer service and provided the access code and confirmed the information was on the order. They then attempted 2 more times to deliver the package and each time they claimed to not have an access code which again had been provided an updated on the order. An absolute clown show and I would gladly pay 10x the amount for shipping to avoid this circus.

I have placed 3 orders that have unfortunately used Ontrac as their delivery service choice. I beg companies to please use anyone else! They fully lost one package, another was late, and they never update their site. I miss UPS and FedEx.

First experience with this co. Placed my orders with Chewy. Package went from Pittston PA to NJ , huh? Then back to Lewisberry & my home in Dover. My box was 25 lbs & was sitting behind our mailbox. On the ground in the wet grass. This is at the road 300 feet of stone lane to the doorstep. Where they should have left it. Fed Ex & Ups & Amazon are all good here. Why is a great company like Chewy using this horrible company?

On March 20th my landlord had knocked on my door to inform me that my entire yard was flooded in case I had to go anywhere to be careful he was in the process of fixing a busted pipe. I was expecting my package to be delivered and wasn't expecting for the driver to get their feet soaked so I had specifically left delivery instructions for them to call me I'll get my feet soaked, instead they ,eft my package in my yard anyways like as if the box was waterproof. By the time I received the notification that my package was delivered the box was soaked and my brand new tablet was ruined. Itis not the sellers responsibility to replace it nor is it mine. I sent theman email right away to inform them about this incident and it obviously was ignored.

OnTrac is a terrible company. Although Home Depot has great customer service, they chose a very bad carrier to deliver their products. OnTrac lies to the customer, provides zero support, and makes up lies to cover their ineptness. Home Depot, please use another carrier. This terrible service from OnTrac has cost me hundreds of dollars that I cannot recover!