onlocationexp.com Recenzje 

469
Wynik TrustScore: 3.5 na 5

3,6

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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Great staff and peace of mind for an event that is difficult to get tickets (I didn’t want to buy tickets at resale pages that can’t guarantee me entrance). Plus, extra activities that helped make the... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Overall this was a great experience. The experiences and amenities were great. The one hang up was a miscommunication between On Location and local staff that prevented early entry to the park, which... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Credentials and goodies still haven’t been received. Once we got on site, no one was aware of the onlocation table, we ended up walking to the link where we were told it was closed. Yet you had 2 “k... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Steve Furgal is the perfect host for this type of experience. He knew just the right places to go to ensure that his guests had an amazing experience. Can’t say enough positive things about the AO... Zobacz więcej

Reakcja na opinię


Dane kontaktowe

3,6

Średnia

Wynik TrustScore: 3.5 na 5

469 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,6

Wszystkie recenzje

(469)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 111

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Do not buy on location

Do not ever deal with on
location. they will sound awesome. promise the best and are the worst at responding. I bought my Super bowl tickets Jan 7 and still
do not have them to sell. DO NOT DEAL WITH THEM

7 stycznia 2025
Opinia niezależna
Logo onlocationexp.com

Odpowiedź od onlocationexp.com

Hi Annette,

We apologize for any frustration regarding the timeline of your Super Bowl tickets. Our standard timeframe for transferring tickets is a week before the event, and at this time, most of our guests have received their tickets. If you have not yet received them and would like to check on the status, please feel free to reach out to our Guest Services team at 800-591-9198. We look forward to hosting you at the event.

Oceniono na 5 z 5

Emily Patterson has worked with us…

Emily Patterson has worked with us several years and is always diligent in responding. She does a wonderful job with setting expectations and providing clarity & transparency on the experience. She always checks in on site to see if we need anything even during these busy events. She is 1/1.

25 kwietnia 2024
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Odpowiedź od onlocationexp.com

Hi Joshua,

Thank you so much for the wonderful review! We are thrilled to hear about your positive experience and we will be sure to pass this along to Emily directly. We are so proud to work with such an amazing and dedicated team. Thank you again!

Oceniono na 1 z 5

They won't return my phone calls...still waiting for tickets I bought in June

I definitely would not recommend On Location. I bought my tickets in June & as of January 28th, my tickets are not here. I spent a fair amount of time yesterday trying to pursue this with them, but they don't (or won't) answer the phone.

28 stycznia 2025
Opinia niezależna
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Odpowiedź od onlocationexp.com

Hi Kevin,

We are sorry to hear if you have not yet received your tickets. Our standard timeframe for ticket delivery for your event is one week prior to the event, so you should be seeing your tickets in the next few days. I do see here you have been emailing with both your sales representative and our Guest Services team so we hope your inquiry has been resolved. Thank you!

Oceniono na 2 z 5

I would definately NOT recommend On…

I would definately NOT recommend On Location. They will promise the moon and not deliver. I paid in full for my super bowl tickets Jan 7 and still have no idea where they are. Furthermore the pre game pkg that I also got with the tickets cannot be sold with my tickets. This company should not be backed by the NFL

22 stycznia 2025
Opinia niezależna
Logo onlocationexp.com

Odpowiedź od onlocationexp.com

Hello Annette,

Thank you for your feedback here! We are very sorry for any disappointment here! The tickets are currently in the process of being transferred to our guests accounts. The hospitality portion of the package can be transferred to a new attendee if you are unable to join us. We simply would need you to contact us with the new guests information and provide them with the hospitality credential. You could then transfer them the event tickets! Please reach out to us directly at guestservices@onlocationexp.com with any questions.

Oceniono na 4 z 5

My rep is AMAZING!!

My rep, Paul is AMAZING!!
Some of the events last year were not as fun as previous years, but I always enjoy the Super Bowl game program, a clear bag (if you can this year), and all of those wonderful gifts. Those gifts make me feel appreciated

10 lutego 2024
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Odpowiedź od onlocationexp.com

Hi Tanya, thank you for your review! We appreciate your loyalty and hope to continue to improve our events to ensure they are fun and engaging. We hope to see you again soon!

Oceniono na 5 z 5

Everything was wonderful

Everything was wonderful . It’s great location and it was all in very good condition & very clean.
I do wish you would provide some staples in the kitchen - sugar, salt & pepper, oil and vinegar, tea,

21 października 2024
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Odpowiedź od onlocationexp.com

Thank you for this feedback! We will be sure to pass this along to our operations team, but are glad to hear you had an excellent time overall!

Oceniono na 5 z 5

My ticket sales executive

My ticket sales executive, Gerardo, was great to work with. I was specifically looking for club seats behind the NFC bench and he monitored tickets as they were released in batches and contacted me when he had exactly what I was looking for. We ended up with front row club seats! Thank you!!!

27 listopada 2024
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Odpowiedź od onlocationexp.com

Hi Eric,

We're so happy to hear you've enjoyed working with Gerardo and that he was able to find a package that fits your needs. We'll be sure to share this with him. Thank you!

Oceniono na 5 z 5

Ben is incredible he's on top of…

Ben is incredible he's on top of everything he helps me get exactly what I'm looking for and keeps me updated on everything he thinks I might be interested in he's very nice and my sister and I are super excited about the package he set us up with

1 października 2024
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Odpowiedź od onlocationexp.com

Hi Pauline,

Thank you for your kind review! We're so glad to hear you've enjoyed working with Ben and we'll be sure to pass this feedback along to him. We look forward to hosting you!

Oceniono na 5 z 5

Rose Bowl Game & Arroyo Club

Purchased tickets and Arroyo Club access for Rose Bowl game. So easy to purchase, great seats in the stadium and really fun atmosphere and good food at Arroyo Club. We each received 2 drink tickets and the drink options were very good. When worried about receiving our Arroyo Club passes, because they are delivered via Fed Ex, I called customer service and received a live person who was super helpful. The passes were sent overnight and arrived when promised. The game tickets were easy to transfer tickets through Ticketmaster. Great experience through and through! Our second year in a row purchasing through On Location and I'll likely purchase in the future, too.

1 stycznia 2025
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Odpowiedź od onlocationexp.com

Hi Rhonda,

Thank you so much for your positive feedback! We hope to host you again in the future.

Oceniono na 5 z 5

UFC VIP 10/10

VIP entrances, so from the first steps to the venue to the last steps out you're taken care of. Up in the VIP lounge you get to meet amazing fighters who are always friendly. Pair that with a great view and open buffet/bar and there's not much more one could ask for when watching UFC Live!

2 listopada 2024
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Odpowiedź od onlocationexp.com

Hi Jeremy,

Thank you for the wonderful review! We strive to take care of our guests during every step of their experience with us so we're so glad to hear this stood out to you. We hope to see you again soon!

Oceniono na 5 z 5

This year is very special as my Son

This year is very special as my Son, Joseph who is attending and bringing the love of his life, plans to propose to her while at the event!!! I have been so impressed each year I have purchased these for my son but this year, beyond my most positive expectations. Your agents, Armi, Shenee, and especially Kinsey who assisted me in making sure I got exactly the experience I wanted for this occasion completely out performed previous experiences. You rock and I appreciate all you do for me to make my gifts to my kids the best!

6 grudnia 2024
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Odpowiedź od onlocationexp.com

Hi Peggy,

Wow, that is incredible! Thank you for choosing us to be a part of your special family memories. We're so grateful for returning customers like you and greatly appreciate this positive feedback!

Oceniono na 5 z 5

It was easy to buy our tix for the…

It was easy to buy our tix for the event.
Seat location looked great, but last year we did the same thing and when we got there, our seats were not that good.
Hope that isn’t the case this year.

23 sierpnia 2024
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Odpowiedź od onlocationexp.com

Hi Maureen,

Thank you for your review! We're glad to hear the booking process was seamless for you and hope you have a wonderful time (and excellent seats) at your upcoming event.

Oceniono na 5 z 5

So far my experience with customer…

So far my experience with customer services has been a positive one. Everything has been fairly seamless. The big test will be once I've gone my trip.

2 stycznia 2025
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Odpowiedź od onlocationexp.com

Hi Rebecca,

Thank you for your review! We aim to provide the best customer service so we're glad to hear this. We hope you have an excellent time at your event. We look forward to hosting you!

Oceniono na 2 z 5

Dropped ball

I missed a scheduled event which I had paid for in my package because the hotel failed to give me a scheduled wake up call. The hotel agreed to compensate me for this. On Location made my hotel reservation through Expedia, and so the claim for the refund had to go through On Location. Your service representative kept telling me that he was working on the issue until I finally gave up calling. At worst, he didn't try at all. At best, he dropped the ball. In any case, I was never reimbursed the $200 the hotel offered to reimburse me.

Also,
I got lost in returning to my hotel several times during the last draft as several streets were blockaded. On location should make additional efforts to help people who get in this situation.

25 kwietnia 2024
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Odpowiedź od onlocationexp.com

Hello Tom,

Thank you for your feedback here! We appreciate you taking the time to provide this and we're very sorry for any inconvenience you experienced. We will absolutely be passing on your comments to the appropriate parties as we always use our guests feedback when planning and bettering our offerings moving forward.

Oceniono na 1 z 5

Horrible

Horrible. I bought 4 tickets and I got to the gate and they told me they were used. I called customer service and no answer. I also sent an email be no response. I came all the way from Portland OR to watch this game with my family.

1 stycznia 2025
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Odpowiedź od onlocationexp.com

Hi Fern, thank you for your review. We are currently looking into this and will have an update for you soon. Thank you for your patience!

Oceniono na 5 z 5

Easy transactions

This is the second Wrestlemania where I used on location. Great service.

13 listopada 2024
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Odpowiedź od onlocationexp.com

Hi Jason,

Thank you for choosing us again for your WrestleMania experience! We look forward to seeing you in Vegas!

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