One Utility Bill Recenzje 

Sadly I had to cancel after just 1 month.

- signed up via Just Move in but it took ages to actually get my package sorted and set up
- According to a different rep I spoke to they put me on the wrong package - also way too high for one person, limited usage. So not even a good deal!
-Never connected with the providers so I kept getting chased constantly for unpaid bills. My credit score went down as a result.
- I’ve had to contact them 7-10 times on calls/email making the process totally redundant
- Communication is patchy, I don’t think their staff are trained consistently due to different advice I receive
- now have to try and figure out what I’ve paid and what I need to pay.

In short, never ever again.

I have been using this service for almost 2 months and have been very impressed with the service I've received. The staff go out of their way to help customers. I needed to change my payment date today due to illness. I was worried this would be a complicated process or I would not be able to. I spoke to Liam G over the phone and he couldn't have been more helpful. He reassured me that he could easily change the date and indeed I could see on my online account that he did immediately. First-class customer service!

There were some discrepancies and confusion about my payments, end of tenancy date and closure of account. This caused unnecessary fees to arise but Tim M was an absolute genius in helping resolve this, made changes and offering me discounts on my packages. Tim showed empathy and great customer service and support to resolving the problem.

The customer service team is amazing! Just had to reschedule an appointment after an email mix-up, and Morgen was a huge help in getting everything sorted smoothly!

Customer service was superb. Nice polite and understanding. Big credit to James@OUB

Fantastic service from Dozie. A real joy for me to experience first-class customer care.

Dan M was super helpful. All the folks usually are helpful on the call but they never seem to send the required info out by email. I always have to call back.

Today Dan helped me clarify things. I was unhappy when I called but Dan’s helpful and caring attitude made that go away almost instantly.

Thanks Dan!

Professional, friendly and helpful.

I have just moved home and was contacted by jack at one utility bill. He was friendly, helpful and made everything stress free when it came to getting my utility bills organised. Very grateful for his manner and his help. Very positive experience

Wonderfully positive and extremely helpful staff who are so happy to help. So good to not worry about all my utility bills that are taken care of all under the OneUtility ‘umbrella’.

DO NOT USE THIS SERVICE!! I moved into a shared house, this company had already been selected to be our provider. After being in the property 6 months I moved to permanent accommodation.
I checked how to get out of the contract. I contacted the company with a notice period. The two other shared tenants were happy for me to move on and aware they had to pick up my share of the bills once I left. The landlord also let me out of the tenancy contract. I forgot to cancel my DD and the company took the next months payment. I contacted them and they said I was not out the contract. I explained I had done everything they say I need to do on the contract. For a few months they were sending me emails saying I am not out the contract. I have had approximately 7/8 different people respond to my emails. After 2 months they said my landlord had to send them confirmation I was no longer a tenant, which he did. They said he did not have headed company notepaper. I explained he was not a company he just rented one house. They said I had to get the landlord to send a new tenancy agreement for the new tenants. By now I had left the property 3 months, the landlord is someone I know personally and he knows the other 2 tenants personally, he did not do a new contract for them after I left.
I got the 2 tenants to confirm they were aware they had to pick up the bill after I left. Still not good enough.
Six months later after not hearing from them for 2 months they are threatening legal action. I keep telling them I want to make a complaint and I want their complaint procedure sent to me, they never give this me, which is my right.
I am being harassed by them, they have admitted they lost the information from the landlord, which another person said they were not accepting.
They are a different person every time.
This company’s complaint procedure seems to be no existent, do not use.
Having separate utility bills is much easier and I would recommend Octopus for your energy, their customer service is great.

Everything was made so easy . Callum was great 👍

I didn't know that there is a company which has such kind of a package until recommended by the lettings agent. Glad that I have one monthly payment for all the utility bills. The staff over the phone were friendly, warm, personable and professional. They made the process easily and quick.

Its great experience and very patiently answered our queries

I was delayed due to not knowing where to find the gas meter and holidays getting in the way but Callum Johnson was super helpful and made the whole process super stress free and easy

Customer service and set up have been exemplary. Not able to rate how they are when things go wrong but very professional and helpful so far.

I signed up for a capped contract with One Utility Bill (OUB), but their staff incorrectly registered me on an unlimited contract. At the end of the contract, I was charged an additional £220.

When I first contacted them, they insisted that I had signed up for an unlimited contract. I questioned this because, if it really was an unlimited contract, why was I being charged an additional £220 at the end?

After several phone calls, I eventually spoke with Scott, and they finally acknowledged that the issue was caused by an error on their side.

Initially, OUB only wanted to refund the £220. However, I had been carefully tracking my actual gas and electricity usage, so I explained that they should refund the difference between what I had paid for the package and the cost of my actual usage.

I then had to provide them with a detailed calculation of my usage to prove that OUB actually owes me money. That refund is over £1,000.

The most frustrating part? It has been over FOUR MONTHS, and I am still waiting for my refund.

This has involved countless phone calls, calculations, explanations and chasing, all because of an error that OUB themselves eventually admitted was on their end.

If you are considering using One Utility Bill, I strongly recommend avoiding them. You may find yourself spending months fighting to get money back that you are legitimately owed.

Absolutely unacceptable customer service and refund handling. Avoid OUB at all costs.

Morgan help me with the payment after cancellation. Very polite, nice service from her

Literally not had a bad experience with any of the advisors.
We got the £50 cashback offer when we signed up and forgot about it, called up and Victoria D helped us out a lot, she was absolutely lovely and got us sorted within about 2 minutes.
Really great company.

Thanks again Victoria.

Callum was amazing - friendly, professional, and able to get us set-up and our questions answered in a reasonable amount of time. We really are appreciative of the service being available and so helpful with our move.