Would definitely recommend One Utility Bill, they made the whole setting up bill process super easy, Fin was very helpful. We needed help with our first payment as we were tight on money for the first... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Today Beth Crinnion contacted me to inform me of my utility providers. What a great experience. My work responsibilities made it difficult for me to converse when called but Beth rearranged another c... Zobacz więcej
Reakcja na opinię
This is such a great service, I’m on a fixed income and having unlimited gas, electric and water in one monthly payment makes budgeting so easy. I’m also disabled and can’t afford to get cold this ser... Zobacz więcej
Reakcja na opinię
I was really happy with this service, Ethan was my advisor I spoke with over the phone and he made the process of setting up my bills for my new property really stress free. He explained all the optio... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
We make bills as easy as they should be by bundling all of your utilities into one predictable monthly payment.
Dane kontaktowe
Media Exchange 5, 0191 622 0102, Coquet Street, Zjednoczone Królestwo
- 0191 622 0102
- support@oneutilitybill.co
- oneutilitybill.co
4,7
Doskonała
5 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 98% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Jack was helpful as soon as we…
Jack was helpful as soon as we spoke.took me through everything step by step and made the decision and process super easy.which I appreciated as there is always so much to do when moving properties.
Highly recommend.
9 września 2026
Opinia niezależna
Odpowiedź od One Utility Bill
Hi Corinne,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Jack was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
It’s really easy to manage
It’s really easy to manage and have control over every bill if the house, I just love the concept
9 września 2026
Opinia niezależna
Odpowiedź od One Utility Bill
Hi Blessing,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
Really helpful sorted everything out…
Really helpful sorted everything out for me. The guy was really pleasant and friendly
8 września 2026
Opinia niezależna
Odpowiedź od One Utility Bill
Hi Cheryl,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
Nice and simple but I was chased a few times
The signing up process is quite simple and straightforward which is definitely a big plus. The only downside is that I don’t really appreciate being chased up, which is how I felt with Daniel. I didn’t have my card at the time to add the bank details and I was at work. I told him I would be able to add the details in the dashboard after work and I was asked “what time will you finish work?” Quite evasive but I still replied the time and, at the time I received another phone call, one voicemail message and two text messages from Daniel. I mean, I understand it’s the world of business but do not appreciate feeling pressured.
25 sierpnia 2026
Opinia niezależna
Odpowiedź od One Utility Bill
Hi there,
Thank you for sharing your feedback. While we are glad to hear you found the initial sign-up process straightforward, we are truly sorry that you felt pressured by our follow-ups. That is certainly not the experience or level of service we aim to provide.
We take this feedback seriously and want to ensure this is reviewed internally so appropriate action can be taken regarding our sales communications. To help us locate your account and investigate what happened, we need a bit more information.
We have sent a separate request for your details directly through Trustpilot. As soon as you reply, we will look into this right away.
Kind Regards,
One Utility Bill
Callum was very helpful yesterday and…
Callum was very helpful yesterday and in the midst of moving house a relief to have a chunk of my chores sorted :)
7 września 2026
Opinia niezależna
Odpowiedź od One Utility Bill
Hi Mariam,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Callum was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Pete Archambuld was super helpful in…
Pete Archambuld was super helpful in dealing with an issue I had. He was professional and helpful :)
8 września 2026
Opinia niezależna
Odpowiedź od One Utility Bill
Hi Emily,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Pete was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Good customer service from Dan M
8 września 2026
Opinia niezależna
Odpowiedź od One Utility Bill
Hi Mariam,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Dan was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Astonishing!
Oh, wow! I asked a question on the customer service line on 29th August and then thought my concerns were resolved. Later that day, I realised they were not. I emailed, with a complaint. Six working days later, after numerous chases for a complaint acknowledgement, I proposed posting something here instead. Strangely enough, just minutes after my suggestion, I got a reply to say my complaint had been acknowledged! I shall wait with much trepidation as to what they come back with in "three working days time"...
7 września 2026
Opinia niezależna
Odpowiedź od One Utility Bill
Hi there,
Thank you for sharing your feedback. We take all concerns seriously and are actively working to address every complaint submitted to us.
We appreciate that waiting for an acknowledgment is frustrating. However, because your Trustpilot username does not match our account records, it is difficult for us to understand the nature of your issue or investigate what happened with your previous communications.
We have sent a request for more information through Trustpilot so we can locate your account details. As soon as we receive those details from you, we will ensure your complaint is picked up and addressed in a timely manner.
Kind Regards
One Utility Bill
Excellent
Beth Crinnion, excellent customer service and very knowledgeable and efficient, would definitely recommend!
7 września 2026
Opinia niezależna
Odpowiedź od One Utility Bill
Hi Jill,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Beth was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Did everything to help me set up my…
Did everything to help me set up my utilities without worry.
7 września 2026
Opinia niezależna
Odpowiedź od One Utility Bill
Hi Judith,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
Jack is very friendly and helpful…
Jack is very friendly and helpful person. I like and respect the way he has deal with me.
5 sierpnia 2026
Opinia niezależna
Odpowiedź od One Utility Bill
Hi Tamim,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Jack was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Decided not to go through with one…
Decided not to go through with one utility but Scott was very helpful and gave us different options!
7 września 2026
Opinia niezależna
Odpowiedź od One Utility Bill
Hi Yousif,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Scott was able to assist with your query. We wish you all the best in your new home and if you decide to come back to us in the future, we will look forward to speaking with you.
Thanks again
One Utility Bill
Avoid One Utility Bill at any cost
Avoid One Utility Bill at any cost! My friend is in the process of moving houses and it turns that they've went into contractual agreement with her by automated agreement through using the details from the letting agent. Furthermore, they've set up a Direct Debit on her behalf, while she explicitly wrote to them she is looking to deal with providers directly. My friend had to invoke the Direct Debit directly with her bank. I appreciate every business is looking for new customers but this marketing strategy is way too aggressive!
7 września 2026
Opinia niezależna
Odpowiedź od One Utility Bill
Hi Anelia,
Thank you for bringing this to our attention. We are genuinely sorry to hear about the stress and frustration your friend experienced during her move.
We take allegations of unauthorised sign-ups and automated agreements very seriously. While we work alongside letting agents to assist tenants with utility setups, we would be keen to understand what has happened on this occasion.
We would appreciate the opportunity to investigate what went wrong here and look into this further. Please encourage your friend to reach out to us directly at complaints@oneutilitybill.co with her name and property address.
Our team will review her account details, look into how her information was handled, and ensure everything is fully resolved.
Kind Regards
One Utility Bill
It was nice and I’m sure the lady meant…
It was nice and I’m sure the lady meant well but I genuinely did not understand her. And now I’m stuck in a contract that does not fit my needs at all.
27 sierpnia 2026
Opinia niezależna
Odpowiedź od One Utility Bill
Hi Andre,
Thank you for taking the time to share your feedback, and we appreciate your kind words regarding our team member's helpful intentions. We want to confirm that your package has been fully cancelled.
Because you are within your 14-day cooling-off period, you are not locked into any contract and have nothing to pay.
As your account is completely closed with no financial obligation, the statement regarding being stuck in a contract is no longer factually accurate. We kindly ask if you would consider updating or removing this review from Trustpilot to reflect the resolution of your account.
If you have any further questions or need additional assistance, please don't hesitate to reach out to us directly.
Kind Regards
One Utility Bill
Odpowiedź od One Utility Bill
Hi Gabor,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Pete was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Eight months later and my account is still not resolved
I moved out of my property in December 2025 and it took several follow-ups and a lot of chasing before One Utility finally provided my final close-out amount.
When I eventually received it and went through the figures myself, I found charges that did not add up. My broadband had been charged at the full rate even though it had been reduced when I joined, something that should already have been reflected on my account. I then had to go back and provide the original documentation showing the reduced rate. I was also charged an early termination fee despite not terminating my contract early.
I am now being told that resolving the dispute could take a further 8–12 weeks. After already spending eight months trying to get this account properly closed, I find that completely unreasonable, particularly when these are not issues I have caused.
My experience when I initially joined was positive (with the staff I liaised with), but unfortunately the experience of leaving has been the complete opposite. I am still waiting for this to be resolved and for the correct final amount to be confirmed. Based on this experience, I would rather deal directly with utility providers in future, and if within my control, never with oneutility. This has been an extremely stressful back and forth situation.
10 sierpnia 2026
Opinia niezależna
Odpowiedź od One Utility Bill
Hi Lami,
Thank you for bringing your experience to our attention. We take claims regarding unexpected charges and communication issues very seriously, and we want to investigate what happened with your account.
However, due to the limited details available on this profile, we are currently unable to locate your account in our system. We have requested further information through the platform to help us identify you so we can launch a full internal investigation into this matter.
Please respond to our information request or reach out to us directly at complaints@oneutilitybill.co with your full name and account reference number so we can look into this immediately.
Kind Regards,
One Utility Bill
I spoke to James today
I spoke to James today; he listened to me thoroughly and answered all questions that I had and gave some pointers as well. I do appreciate it.
4 września 2026
Opinia niezależna
Odpowiedź od One Utility Bill
Hi Jekaterina,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear James was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
This is my first time with one utility…
This is my first time with one utility bill
The agent on the phone was very hepful
Explained all the options to me was no pressure to sign up i picked the higher option on the principle that what ever i use il never pay any more so i could leave everthing on 24 7 wont cost me any more so far so good they take care off you just give them a reading at the start and end off your year what you dont use you get back the agent told me that no complaints
1 czerwca 2026
Opinia niezależna
Odpowiedź od One Utility Bill
Hi John,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
Exceptional service Jack Wood…
I honestly can’t recommend Jack Wood from One Utility Bill enough. His customer service was exceptional from start to finish.
Jack had tried to reach out to me numerous times, but unfortunately I had to keep postponing and cancelling our meetings due to work commitments and other things constantly coming up. Despite me keeping him waiting for so long, he was never anything but kind, genuine and understanding. He never made me feel like I was a hassle or that I had wasted his time, which I really appreciated.
When we finally spoke on the phone, Jack was incredibly helpful and took the time to properly understand everything and get it all sorted for me. He went above and beyond, made the whole process so easy, and was genuinely lovely to deal with.
It’s rare to come across someone who is this genuinely helpful and pleasant, and Jack really deserves recognition for it. Absolutely fantastic customer service, thank you so much, Jack! ⭐️⭐️⭐️⭐️⭐️
3 września 2026
Opinia niezależna
Odpowiedź od One Utility Bill
Hey Sasha,
Thank you for taking the time to leave such a fantastic review for Jack.
It's great to hear they were able to help you with your query!
If you have any further questions, feel free to use the live chat feature to speak with the team.
Thanks again
One Utility Bill
I had a fantastic experience ...
I had a fantastic experience getting a quote from Jack Speight! He was extremely helpful and not pushy like other utility sales people. he was very polite and upbeat, taking time to listen to me and explain my options thoroughly without being condescending. I'm not normally one to leave a review but Jacks service was fantastic, a pleasant experience amidst such a stressful time really did brighten my day.
3 września 2026
Opinia niezależna
Odpowiedź od One Utility Bill
Hi Jess,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Jack was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.