One Utility Bill Recenzje 

Reyanne is the epitome of great customer service. Even though I didn’t end up choosing the provider because of my flatmate’s pre existing provider, she was kind, attentive, and extremely helpful. And she even made a point to follow up which I would say is pretty rare in this day and age. Thank you for an excellent experience and I hope to be able to use it more in the future!

Do not use. In short, I promise you, the hassle of setting up your own bills is not worth paying them £80-£100 a month just for them to set up a direct debit for you.

One Utility contacted me when I first moved out into a flat for the first time. Not knowing any better I agreed to let them “take care of my bills” so that it was less “hassle” for me.

About a week later I moved into the property. None of my electricity was working. Obviously I contacted one utility because they said they would sort it. And they said that “they couldn’t sort it right now” they then told me “you will have to top up your electricity yourself and then send us a copy of your receipt so we can reimburse you”. Although annoying, I did it anyway. However, after I did this they never sent me any money. This was December 2025

In August 2026, I emailed them to let them know i did not want to use them anymore when I moved in September. This became a huge deal for them, telling me I must call them and cancel and all sorts of stuff. Eventually I did call them and they left me on hold for an hour. Obviously I put the phone down. When they finally called me back, they tried to sell me to keep using them. I said no but then they said it was £100 cancellation fee.

At this point they still owed me money from December so I said no I will not pay a cancellation fee.

Even now they are still trying to get me to pay this cancellation fee despite oweing me money since December 2025.

I promise you the hassle of setting up your own bills is not worth paying them £80-£100 a month just for them to set up a direct debit for you.

Was a little nervous about the call today but Gabby M made everything so relaxing and easy. She was incredibly helpful and understanding. If only all Customer Service Advisors across the board were as helpful and friendly as she. 5* Gabby!

Gavin was absolutely lovely, made the cancellation super easy and painless.
Although my experience with One Utility has had its ups and downs, I will say Gavin's customer service was top tier.

Very kind and helpful staff, Paul especially helped us with our internet problems! He was extremely helpful and friendly. He got to work on sorting our issues straight away!

Ava from One Utility Bill. Was very helpful & patient too.

Thank you for your help.

Aimee was very helpful and polite. Definitely recommend.

I honestly couldn’t have asked for better help from Jack at One Utility. He was absolutely amazing from start to finish and made everything so much easier when I was sorting out my electric and gas.

Jack was so kind, friendly and genuinely lovely to speak to. He explained everything really clearly, was so patient with me, and most importantly, he made me feel really reassured and looked after throughout the whole process. You can tell he really cares about helping people, and nothing felt like too much trouble for him.

It was honestly such a pleasure speaking to him, and I’m so grateful for all his help. He’s a real credit to One Utility and deserves to be recognised for how brilliant he was. Thank you so much, Jack, for making everything feel so easy and stress-free! 😊

I had a lovely conversation about renting a house and it felt like I knew the person who was dealing with the process. It was such an easy and professional call from start to finish. It actually made my day knowing how lovely this person is. Thank you xx.

This experience has been nothing short of a nightmare. We began our bills package on the 21st of July after having used One Utility Bill last year and having a relatively positive experience. It has now been 2 months since we started our bills package and a quarter of our tenancy and we have yet to receive any wifi. One Utility Bill has made the same error three separate times, yet still are somehow unable to prioritise our delivery or instalment of the wifi which means we have to wait till the 21st of October for it to be installed despite the fact that the errors were entirely on their behalf. You choose One Utility Bill because it is meant to be the easy alternative, but this has been incredibly frustrating, time consuming and has made day to day life extremely difficult. Whilst the costumer service is polite, they seem to have no idea what to do and can't give us any help apart from partial refunds. That is appreciated, however we want the wifi, not refunds. As a house of University Students, we need the wifi to do our degree and also worry that we are taken less seriously due to our student status. Such a disappointment. Having recommended last year we would not now.

Upcharge alot not worth the convenience. They took my money without paying my energy supplier and so after a year of paying I had to chase both them and my supplier for details eventually getting a refund and having to sort payment with providers myself.

An extra £100 a month is not worth the convenience (which it may not even be) don't trust how much they say they add get a quote.

Just moved into my new property and decided to go with One Utility. They have been very straight forward and helpful since day one. I dont have to deal with lots of different suppliers just One Utility who will deal with anything on my behalf.
I have been struggling to provide a meter reading because to me they are quite confusing and my reading has been rejected twice. I called them and spoke to a lovely lady called Katie who told me the buttons i need to click and what the screen should say. Resolved my frustration within 20 seconds. Thank you Katie for saving me from potential stress and doubt! Would definitely recommend One Utility. All your utilities are lumped together for a good price and they have excellent customer service.

5 star service from One Utility Bill. A special thanks to Katie who was fantastic - knowledgeable, approachable and really efficient. She made the whole process of bundling my utilities seamless. Excellent customer service, would definitely recommend.

After having an extremely difficult month and panicking about calling one utility to explain some of my circumstances, i had kanishq call me and the support and understanding she had for me lifted a weight off my shoulders, she was extremely caring and listened and took in everything i had to say and worried about. Kanishq has to be one of the nicest people i have spoken to over the phone. Amazing communication and customer service.

Laura was amazing and really helpful, she makes you feel comfortable, give that woman a payrise 😊

Joshua was excellent! He was very helpful, kind and patient. He explained everything clearly and sorted my package perfectly with a refund. I had no more payments and broadband until 2027. Great customer service! Thank you Josh B - 5 stars!
- Grium

Isabelle was very helpful! Got my problem sorted right away and very nice person to talk to. 10/10 would enquire again.
-Jacob

Corey Brown was absolutely amazing! He was friendly, patient and very helpful, taking the time to explain everything clearly and giving me useful information on how to make the most of my utility bills. I really appreciated his excellent customer service and would definitely recommend him!

James was very helpful, listened and answered my questions clearly.