One Source Process Recenzje 832

Odpowiedź od One Source Process

2 lut 2026

Hi Brandon,

We need to address a major inaccuracy in your review: you are applying the standards of one service line to a completely different one.

The 24/7 Service Misconception: You are quoting the "24/7" availability found on our Service of Process (legal serving) and Courier pages. Those field services operate around the clock. However, Apostille services are strictly dependent on Secretary of State office hours. No private company can process an Apostille when the government offices are closed for weekends or holidays (like Jan 1st).

State-Specific Restrictions: While we do serve all 50 states, we are bound by the specific laws of each state. As we informed you before you paid, Iowa does not allow for the expedited online notarization that other states do. We were transparent about this limitation; you were not charged for a service that was unavailable.

Timeline Accuracy: You chose to move forward with Florida processing knowing the office hours and state limitations. We delivered the Apostille in 3 business days, hitting the exact "1-3 day" window we quoted. The 12-day total you're claiming includes a holiday, two weekends, and a translation period that was clearly disclosed as a separate 3-4 day process on your invoice.

It is highly misleading to label this "False Advertising" when you are referencing the wrong service's description. We provided you with the facts before you paid, delivered the documents, and refunded your fees in full despite meeting our business-day obligations.

Regards,

Brandon Yoshimura
CEO, One Source Process

Odpowiedź od One Source Process

10 lut 2026

John,

It is disappointing to see that you edited your original 5-star review to this. The reason we are 'not suitable' for you is that we do not tolerate customers who threaten our staff.

To be clear: The State of Connecticut rejected your document because the third-party online notary you hired failed to sign the paperwork effectively, an issue we warned you was a risk before we even started.

When we informed you of your notary's error, you responded by threatening our team with 'wire fraud,' 'criminal complaints,' and reports to the 'US Attorney'. Despite this aggressive behavior, we issued you a full refund immediately to close the matter. You even emailed us on Jan 7th stating: 'Thank you. I appreciate your prompt response and refund'. Your updated review is dishonest and contradicts your own final correspondence.

We're happy to have parted ways. Please do not contact our company again as this matter is now closed.

Brandon Yoshimura
CEO, One Source Process

Odpowiedź od One Source Process

17 sty 2026

Hi Stuart,

Thank you for taking the time to share this feedback. I’m sorry the process felt frustrating and that it resulted in multiple revisions and notary fees.

A quick clarification: the payment/checkout portion you referenced runs through our merchant processing service, which is separate from the submission and review workflow. That said, we agree the overall experience should feel smoother and we’re continuing to improve it.

Regarding the form: the dropdown restrictions are intentional guardrails. Certain options can’t be combined depending on the document type and destination requirements, so earlier selections are required first to prevent customers from choosing options that may seem possible but ultimately aren’t.

On support, because we’re a large company, calls may be answered by different representatives depending on availability. Remember, emails are centralized and every submission goes through a management approval process prior to being finalized to ensure accuracy. If anything you received felt contradictory, we absolutely want to pinpoint what it was so we can correct it internally.

You’ve also worked with us previously, and we’ve always been happy to accommodate you directly by email whenever the online form wasn’t convenient.

If you’re open to it, please reply directly to the automated Trustpilot email for this review and include your reference number 10675665. That reply routes directly to me, and I’ll personally review the communication history to identify what went wrong and how we can remind our team moving forward.

Best regards,

Brandon Yoshimura
CEO, One Source Process

Odpowiedź od One Source Process

17 sty 2026

Hi Cynthia,

Thank you for the honest feedback.

We normally keep customers updated throughout the process, and I’ll be candid: after reviewing the email history for reference 10659096, this is the first time I’ve personally seen a communication gap like this. You requested a status update on January 6th, and we didn’t respond until January 16th when we notified you the order was completed. That delay is unacceptable, and I’m looking into exactly why it happened so it doesn’t happen again. I’ll also be addressing it directly with our team.

I’m also very interested in the contradictory information you were given during your call-in. If you can share what you were told, we can correct it internally. Please note that while our phone support team is very knowledgeable, all orders and final submission steps go through management review/approval before anything is finalized, specifically to ensure accuracy.

If you’re open to it, you can reach me directly by simply replying to the automated Trustpilot email you received for this review, that reply routes straight to me.

Thank you again for your patience, and I’m glad the order ultimately worked out as promised, we should have communicated better throughout the process.

Best regards,

Brandon Yoshimura
CEO, One Source Process