Ondrela Recenzje 

Odpowiedź od Ondrela

7 sie 2026

Hi Tom,

I appreciate you sharing this so openly. Upselling and add-ons can feel frustrating when they’re not as clear and upfront as you’d expect, and I can see why that left you with a mixed impression.

I personally take this kind of feedback seriously, because the purchase journey should feel transparent from the very beginning, not like you’re discovering things as you go.

Thank you for taking the time to leave your review and for being honest about your experience – it really helps me see where I can refine how things are presented.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Odpowiedź od Ondrela

7 sie 2026

Hi Olivier,

I’m really glad to hear that everything felt quick and easy for you – that’s exactly the kind of experience I want our customers to have with Ondrela.

Thank you for taking a moment to share your review and for rating us 4 stars, it really helps and means a lot.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Odpowiedź od Ondrela

6 sie 2026

Hi Kent,

It’s really great to hear that you’ve found Ondrela to be responsive. That’s exactly the kind of experience I want our customers to have at every step.

I appreciate you taking a moment to share this and for rating us 5 stars.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Odpowiedź od Ondrela

6 sie 2026

Hi Brent,

I’m glad you felt your experience with Ondrela was strong enough to leave a 4-star review. That really means a lot.

I hear you about not liking the add-on products. Whether it’s how they’re presented or how relevant they feel, that kind of detail matters to me because it shapes how comfortable you feel when shopping with us.

Thank you for taking a moment to share this—it helps me see where the overall experience can be cleaner and more focused.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Odpowiedź od Ondrela

6 sie 2026

Hi Robert,

It’s great to hear that the product is working well for you. I really appreciate you taking a moment to share that and leave a 5-star review.

Thank you for choosing Ondrela and for your support.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Odpowiedź od Ondrela

6 sie 2026

Hi Judy,

I’m glad to hear the checkout itself felt easy for you—that’s exactly how I want the process to be.

I also hear you on the number of extra offers you saw along the way. Even if they’re meant to be helpful options, too many can start to feel a bit much, and your comment is a useful reminder for me to keep that more balanced.

Thank you for sharing your experience and for the 4-star review—I really appreciate you choosing Ondrela.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Odpowiedź od Ondrela

5 sie 2026

Hi Ian,

It’s great to hear that you found everything easy to complete. That’s exactly the kind of smooth experience I want our customers to have with Ondrela.

I really appreciate you sharing this and giving us a 5-star review.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Odpowiedź od Ondrela

5 sie 2026

Hi Steve,

I’m really glad to hear your purchase went smoothly and that the process felt easy for you—that’s exactly the kind of experience I want our customers to have with Ondrela.

Thank you for taking a moment to share your review and for choosing us.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Odpowiedź od Ondrela

5 sie 2026

Hi Ian,

I’m glad to hear the ordering itself felt straightforward for you, and I really appreciate you pointing out the part about the charger only being mentioned later in the process. Pricing clarity is something I care a lot about, so your comment about how this comes across on the card versus during checkout is very valuable for me to review with the team.

Thank you for taking the time to share a balanced review and for giving Ondrela a try.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Odpowiedź od Ondrela

5 sie 2026

Hi Fred,

I’m really glad to hear that you found it easy to place your order with Ondrela. That’s exactly the kind of smooth experience I want our customers to have.

Thanks for taking a moment to share this and for rating us 4 stars.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Odpowiedź od Ondrela

4 sie 2026

Hi Susan,

I’m glad to see your overall experience with Ondrela was positive and that it led to a 4-star review.

I hear you about the added offers feeling annoying — that kind of feedback is really helpful for me to understand how our checkout and communication can feel on your side, not just how we intend it to work. I’ll be keeping this in mind as I look at how we present optional offers in the future.

Thank you for taking a moment to share your thoughts and for choosing Ondrela.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Odpowiedź od Ondrela

4 sie 2026

Hi Mats,

I really appreciate you taking the time to share this and for the 5-star rating. It’s interesting to read how you separate the online shopping experience from the real, “in-hand” feeling of the card itself – that physical impression is exactly what I want to live up to when you come back to try it.

It means a lot that you’re open to returning to experience the product more fully, and I hope it meets the expectations you clearly have in mind.

Warm regards,

Janis Torres
Ondrela Customer Care Manager

Odpowiedź od Ondrela

4 sie 2026

Hi there,

I’m really glad to hear you found everything very easy to use—that’s exactly the kind of experience I want our customers to have with Ondrela.

It means a lot that you took a moment to leave a 5-star review and share this.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Odpowiedź od Ondrela

4 sie 2026

Hi Robert,

I’m really glad to hear you’re happy with the service overall and felt it deserved a 4-star review.

I also appreciate you calling out the lack of a clear delivery time estimate. Knowing roughly when a product will arrive can make the whole experience feel much smoother, and feedback like yours helps me see where the journey can still be improved.

Thank you for taking a moment to share your thoughts and for choosing Ondrela.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Odpowiedź od Ondrela

4 sie 2026

Hi Khiler,

Reading your review really made my day. I’m glad to hear that ordering was straightforward and that you’re enjoying the quality of your Ondrela product.

It means a lot that you took a moment to share this, and I truly appreciate your support.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Odpowiedź od Ondrela

4 sie 2026

Hi Gordon,

It’s great to hear that placing your order was straightforward and that you were able to grab the extended battery deal so easily. That’s exactly the kind of smooth experience I want our customers to have.

I really appreciate you sharing this and leaving a 5-star review—it genuinely means a lot.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Odpowiedź od Ondrela

4 sie 2026

Hi John,

It’s great to hear that everything felt very quick, smooth, and easy for you—that’s exactly the kind of experience I want our customers to have with Ondrela.

I really appreciate you taking a moment to share this and for rating us 5 stars.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Odpowiedź od Ondrela

3 sie 2026

Hi Andy,

Reading your review really made my day. I’m glad you found everything simple, clear, and straightforward when placing your order with Ondrela.

I’m always aiming to keep the whole process as smooth as possible, so it’s great to hear that this matched your experience.

Thank you for choosing Ondrela and for taking a moment to share this.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Odpowiedź od Ondrela

2 sie 2026

Hi Jack,

I appreciate you sharing your thoughts and the 3-star rating.

When you mention there are “too many add ones,” I understand how that can make the experience feel a bit cluttered instead of straightforward. That kind of honest note helps me see where things might feel overwhelming from a customer’s perspective.

Thank you for taking the time to leave your review and for giving Ondrela a chance.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Odpowiedź od Ondrela

Zaktualizowano 6 sie 2026

Hi Richard,

Thank you for taking the time to share your feedback. I’m sorry to hear that you felt overwhelmed by the additional offers and upsell attempts. We appreciate you sharing your concerns, as your feedback helps us improve the overall customer experience.

We have made our best efforts to reach out to you regarding your concern through Trustpilot, but we have not received a response from you.

If you would still like to discuss your experience or need further assistance, please contact me directly through https://ondrela.com/contact-2 so I can privately review your case and work toward a resolution.

When reaching out, please use the subject line "Trustpilot - Ondrela" and kindly reference your Trustpilot review so I can quickly locate your case and continue assisting you.

Thank you for taking the time to share your feedback. I would appreciate the opportunity to address your concerns whenever you are ready.

Best regards,

Janis Torres
Ondrela Customer Care Manager