Ondrela Recenzje 

Odpowiedź od Ondrela

Godzinę temu

Hi Rob,

It’s really concerning to read that your cards didn’t connect to the app and that you then hit a dead end trying to reach us, especially when you were looking for the money‑back guarantee information. That’s not the kind of experience I want anyone to have with Ondrela.

I personally want to review what happened here – both with the product connection and the broken “Contact Support” link you mentioned. To do that properly, I’ve sent you a request for more information through Trustpilot, and you can reply there privately with your details.

You can also contact me directly via our contact page at https://ondrela.com/contact-2. Please use the subject line “Trustpilot - Ondrela” and mention this review so I can quickly find your case and focus on it. If it’s easier for you, you’re welcome to choose whichever option works best.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Odpowiedź od Ondrela

3 godz. temu

Hi Gordon,

It’s great to hear that everything went well and that you found the service good and quick. That’s exactly the kind of experience I want our customers to have with Ondrela.

Thanks for taking a moment to leave a review and for your trust in us.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Odpowiedź od Ondrela

4 godz. temu

Hi Christopher,

I’m glad you still chose to leave a 5-star review, even though you felt too much information was needed in the process. That kind of comment really helps me see where things might feel heavier or more complicated than they should for you as a customer.

I’ll be keeping your remark in mind as I look at how we can simplify things and make the experience feel more straightforward.

Thank you for taking a moment to share this.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Odpowiedź od Ondrela

14 godz. temu

Hi John,

It’s great to hear that you like the concept behind Ondrela. Knowing that it resonates with you really encourages me and the whole team to keep building on it.

I appreciate you taking a moment to share this and for the 5-star rating.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Odpowiedź od Ondrela

15 godz. temu

Hi Catherine,

It’s great to hear that everything felt simple for you—that’s exactly the kind of experience I want our customers to have with Ondrela. I really appreciate you taking a moment to leave a review and share that.

Thank you for choosing Ondrela.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Odpowiedź od Ondrela

18 godz. temu

Hi Darrell,

I appreciate you sharing your early thoughts and giving Ondrela a 5-star rating even before your order has arrived. It means a lot that you’re open-minded but still waiting to see how the product performs before fully committing to your judgment.

I take that expectation seriously, and I want your first experience with the product to earn the praise you’re holding back for now.

Thank you for putting your trust in us so far. I hope everything meets — or even exceeds — what you’re looking for once it arrives.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Odpowiedź od Ondrela

18 godz. temu

Hi Gregg,

I’m really glad to hear things turned out smoother than you expected and that the process felt easy overall.

I also appreciate you calling out the upsell ads specifically. Even if they weren’t too intrusive for you, it’s helpful for me to see how that part of the experience comes across in real use.

Thanks again for taking the time to leave a 5-star review and for giving Ondrela a try.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Odpowiedź od Ondrela

19 godz. temu

Hi Wazza,

Reading your review really made my day – I’m glad you found everything simple, fast, and easy to follow. That’s exactly the kind of experience I want our customers to have with Ondrela.

I truly appreciate you taking a moment to share this, especially with such a great rating.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Odpowiedź od Ondrela

21 godz. temu

Hi ERNEST,

Reading your review really made my day. It’s wonderful to hear that you like the idea behind the product and that it looks great to you as well.

I truly appreciate you taking a moment to share this and to rate us so highly.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Odpowiedź od Ondrela

Wczoraj

Hi Brian,

Reading your review really made my day – I’m glad to hear everything felt very easy and informal, even when it came to additional sales. That’s exactly the kind of relaxed, straightforward experience I want our customers to have with Ondrela.

Thanks a lot for sharing your thoughts and for your 5-star rating, it truly means a lot.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Odpowiedź od Ondrela

Wczoraj

Hi Miriam,

Thank you for taking the time to leave a 4-star review and share a few words with us. I really appreciate that you’ve checked in to say you’ll update us soon, and I’m looking forward to hearing how things go once you’ve had a bit more time with Ondrela.

Thanks again for being open to sharing your experience.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Odpowiedź od Ondrela

Wczoraj

Hi Julian,

I’m glad to hear the ordering process itself went smoothly for you.

I also hear you on the add-ons feeling annoying – that’s really useful for me to know, as the goal is to offer helpful options without making the checkout experience feel cluttered or pushy. Feedback like yours helps me see where that balance might need adjusting.

Thank you for taking the time to share your experience and for the 4-star review.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Odpowiedź od Ondrela

Wczoraj

Hi Robert,

I’m glad you still felt your experience with Ondrela merited a 4-star review, and I really appreciate you being so clear about what could have been better.

You’re absolutely right that details like whether a charger is included should be obvious before someone places an order. I can see how finding that out only after the fact would be frustrating, and your comment is a useful reminder for me to keep pushing for clearer product information.

Thank you for taking the time to share this—it genuinely helps me improve how we present things for future customers.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Odpowiedź od Ondrela

Zaktualizowano wczoraj

Hi Mike,

I appreciate you reaching out, and I sincerely apologize for any inconvenience you have experienced.

I understand how frustrating it must have been to receive responses that felt friendly but did not actually resolve your concerns. I also understand your questions regarding the delivery address, the card upgrades, and the additional delivery fee for the battery and sensor upgrade.

I want to assure you that I have received your response on Trustpilot and will look into your concerns as soon as possible. I’ll review the details of your order and the issues you raised so we can better understand what happened.

Please check your email for any updates from me or our support team. I appreciate your patience while I look into this matter.

Have a great day!

Best regards,
Janis Torres
Ondrela Customer Care Manager

Odpowiedź od Ondrela

2 dn. temu

Hi Armond,

Reading your review really made my day – I’m so glad to hear you love it and had such a great experience with Ondrela.

I genuinely appreciate you taking a moment to share this and leave a 5-star rating. Support like yours keeps me and the whole team motivated.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Odpowiedź od Ondrela

2 dn. temu

Hi Mitchell,

I appreciate you sharing your thoughts so openly, especially since you still have some reservations about how the order was handled. Not seeing a separate request for your address or a clear shipping estimate can definitely feel unsettling, and I understand why that would make you a bit wary and wondering whether everything went through properly.

I personally take this kind of concern seriously, because feeling confident and informed during checkout is just as important as receiving the product itself. Your comment is a useful reminder for me to keep improving how clearly we communicate these details on the site.

Thank you for giving Ondrela a chance and for leaving a 4-star review even with those doubts in mind. I hope everything with your order puts your mind at ease soon.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Odpowiedź od Ondrela

Zaktualizowano przed godziną

Hi,

It’s great to hear that you found it easy to place your order with Ondrela. That smooth, straightforward experience is exactly what I want our customers to have.

I really appreciate you taking a moment to share this and for rating us 5 stars.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Odpowiedź od Ondrela

2 dn. temu

Hi Rick,

I appreciate you leaving a 5-star rating, especially before your order has even arrived. It means a lot that you’re already willing to support Ondrela, and I hope the product fully lives up to what you’re expecting once you receive it.

Thank you again for taking a moment to share your review.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Odpowiedź od Ondrela

2 dn. temu

Hi david,

What concerns me most in your review is how overwhelming all those emails have felt for you, especially since you mention never having made a purchase with us. That’s absolutely not the kind of impression I want Ondrela to leave.

I want to personally check what’s going on with your email address and make sure your preferences are handled the way you want. Because I need a few details to investigate this properly, I’ve sent you a request for more information through Trustpilot – you can reply to that message privately whenever it suits you.

You can also contact me via our contact page: https://ondrela.com/contact-2. Please use the subject line “Trustpilot - Ondrela” and mention this review so I can quickly find your case and look into it myself.

Best regards,

Janis Torres
Ondrela Customer Care Manager

Odpowiedź od Ondrela

2 dn. temu

Hi Scott,

Reading your review really made my day – I’m glad you found the suggestions helpful. That’s exactly the kind of experience I want our customers to have with Ondrela.

I appreciate you taking a moment to share this and for leaving a 4-star rating. It’s encouraging and helps me keep focusing on what works best for our customers.

Thank you again for choosing Ondrela.

Best regards,

Janis Torres
Ondrela Customer Care Manager