I am extremely disappointed with my…
I am extremely disappointed with my experience on OnBuy. I placed an order (Order #TGN2GF2) as a gift for a special occasion. The seller completely failed to meet the delivery deadline and then simply cancelled the order without any warning or prior explanation.My celebration has been completely ruined because of this irresponsible behaviour. To make matters worse, when I tried to contact customer support through the website to file an official complaint against this seller, the system blocked me and showed an error saying: "This conversation has already been escalated. Please try again later."The automatic refund is not enough. This seller provides terrible service and damages OnBuy’s reputation. I demand that OnBuy’s management reviews this case, investigates this seller's account, and takes disciplinary action. I expect a prompt response from the OnBuy team here to resolve this.




