Terrible quality and customer service rude. I bought a pair of slippers for my mum as a gift. She only wore them in the house a couple of days (on carpet!) and a chunk of sole came loose. The sole... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Although my slippers arrived 3 days later than advised, this was down to useless EVRI and therefore it wouldn't be fair to drop any stars. The slippers are wonderful. Cozy, good quality make. I part... Zobacz więcej
Reakcja na opinię
Great product again. Ruined my last pair by not following instructions and washed them in the washing machine! Not my favourite colour combo but thats the chance you take with the lucky dip! comfortab... Zobacz więcej
Update- the company reached out to me and kindly provided a full refund. Wonderful customer service. It may be that the slippers I received were an anomaly in terms of quality, but still a little... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Keep your feet warm in handmade sheepskin slippers available online at Onaie.com | Free UK standard delivery | Shop Sheepskin Moccasins
Dane kontaktowe
Zjednoczone Królestwo
- onaie.com
3,4
Średnia
905 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Wonderful Wooly Gilet
Super fast shipping. The quality is superb and the wool is so soft. Will buy other colors later in the season.
2 listopada 2022
Slippers arrived today
Slippers arrived today. Fast delivery. Slippers look great, bought as a present. Going to order a pair for myself now I’ve seen them.
3 listopada 2022
Really prompt delivery despite there…
Really prompt delivery despite there being Postal strikes. Arrived really well wrapped and ready to give as a gift.
1 listopada 2022
Great service and product
Great service. The slippers arrived within three days and are exactly as the description and photos show. I liked the use of paper and string to wrap them. Top marks for that. I would like the outer parcel wrapping to be as ecologically sound as the rest of it. But otherwise perfect. Let us know if you manage to do this.
3 listopada 2022
Very easy to navigate round the…satisfied customer
Very easy to navigate round the website, speedy delivery, kept informed how my order was progressing
28 października 2022
Beautiful lucky dip slippers arrived…
Beautiful lucky dip slippers arrived when indicated. Onaie's communications throughout the whole process were very good. Love the slippers!
2 listopada 2022
Things I would like to see from this company
Things I would like to see from this company:
1. A better way of acknowledging people need to walk in slippers in order to effectively try them on. The current string holding them tightly together but if removed renders them unreturnable is a bit ridiculous.
2. Less of a fight when stating there is an issue with the item and not to be signposted to the general returns policy again and again despite it not being relevant when a product is faulty. Being asked to provide evidence would have been fine but I had to do that off my own back in the end and finally got a satisfactory resolution.
3. Reviews on their own website not being filtered.
26 września 2022
Opinia niezależna
Odpowiedź od onaie
Thanks for your feedback and we’re sorry to hear that you’re not totally happy with your experience.
We are passionate about customer service and always strive to make sure you have a great experience with us. Please contact us via your order enquiry and we will offer you a refund or a replacement for this order, as it’s very important to us that you’re delighted with your purchase. Thank you for shopping with us.
Great items
Great items! Beautiful quality. I am always happy to come back to buy more. Thank you girls.
4 października 2022
Wanderfully
7 października 2022
Best slippers
I both slippers for my partner and I and they are amazing. So comfortable and the quality is so good. They are perfect for the cold weather!
7 października 2022
Very good delivery items arrived
7 października 2022
Great experience
Lovely slippers, just as described on the site, and delivered quickly
6 października 2022
1 unreasonable return condition
Not happy that you can't return the slippers once the plastic tag keeping the pair together is cut which you actually need to do try them on properly.
6 października 2022
Lovely and warm and comfy!
Just received my new slippers which I'm delighted with. Perfect fit to size and lovely and warm. I took off a star as I feel they could have a slightly more slip proof base to the slipper. They are textured to be fair but a tad more would be preferable.
Excellent customer service and delivery of product. I ordered a lucky dip pair to try them out but I'm sure I will be buying more from Onaie in the future. I'm really happy with the pair I received.
5 października 2022
Faulty Item, poor response from Onaie
Item was faulty, sent it back, still waiting for refund, I am having to chase it all the way. Email communication from Onaie is passive aggressive, not a nice company to deal with, I won't be buying anything from them again.
5 października 2022
Odpowiedź od onaie
Thanks for your feedback and we’re sorry to hear that you’re not totally happy with your purchase.
We carefully select the best photographs and provide detailed descriptions to portray a true and accurate representation of our products. Sorry that your expectations were not met on this occasion and we have taken your comments on board so that we can improve our offering. Thank you for shopping with us and please contact us via your order enquiry if we can assist you further.
I have not received my order yet
I have not received my order yet, so I cannot comment
3 października 2022
Odpowiedź od onaie
Thank you for your email,
I can see that your parcel was send on the 30th of September,
Please be aware that Royal Mail Strike action on the 30th September and 1st October resulted in delays to your order being received, we are sorry for any inconvenience caused.
Your order should be with you shortly,
Thank you
Eve
I've been a loyal customer for several…
I've been a loyal customer for several years ... I had a problem with a pair of slippers I ordered .... the response was fast and the issue resolved . Very impressed with oniae's customer service. 10 out of 10
1 października 2022
Still waiting for onaie to dispatch my…
Still waiting for onaie to dispatch my order and because it has taken them so long my parcel will get caught up in the total mail strikes. I am unimpressed, very similar products available from other companies will go elsewhere next time.
27 września 2022
Odpowiedź od onaie
Thank you for your review
I can see that your parcel was send on the 30th of September according to our dispatch policy.
Please be aware that Royal Mail Strike action on the 30th September and 1st October resulted in delays to your order being received, we are sorry for any inconvenience caused.
Your order should be with you shortly,
Thank you
Eve
Great service …
This is the 4th time I have ordered from Onaie, great, prompt service, well packaged.
30 września 2022
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