On Running Recenzje 316

Purchased trainers 17/1/25. Returned 24/1/25. Still awaiting a refund as of 17/2/25. Dispute now raised with my bank. Where is my £270????

Horrible experience with refund. That was my first and will be my last order fron ON

I got my trainers today and I only ordered them yesterday. Very good trainers and good quality. I’ve seen quite a lot of bad reviews but personally I’m more than happy with their service.

worst customer service...
return package lost and yet no refund three weeks later

a scam for a "premium" brand..

As others have said. Their returns policy is not customer friendly and the refund processing time is excessive. They are quick to take your money but slow to give it back.

Will think twice before purchasing again.

Just like most who left a negative feedback....this company seem to be earning money from its delaying tactics to issue refunds. DO NOT BUY FROM THIS COMPANY!

The worst customer experience I’ve had. Slow replies, order problems. No resolutions of support.

Poor customer service for returns . One order has been lost and the other yet to be refunded. Don’t order directly from them!

Customer service agents just keep repeating their script and no action is taken.

Huge Caveat with On's return and refund processing times. Alike to alot of reviews here, I returned a top and waited 14 business days for refund. It didn't happen. On running is a prestige brand, by no means cheap and they should deliver customer expectations equal to their pricing point. I gave 2 stars as I contacted customer service (Uk), and they helpfully processed my refund luckily.

What I will say is if make a purchase, do it on a credit card so that you have extra protection on consumer rights if you decide to raise a dispute.

It's unacceptable to wait that long for a refund in any case, and then you don't receive it.

I bought 3 shoes with this company, one of the running shoe was making a very funny uncomfortable noise when I wear it, and I reported it to the company to my very surprise they did not do anything about the complaint. They were very rude and arrogant when I call on the phone too, both online and phone calls was very disappointing.

Where do I start. I recently purchased 2 pairs of trainers from ON and set up an account with them. Two weeks later my data is compromised and I have numerous pairs of trainers being ordered through my account using my credit card. No apology from ON and no response almost 2 weeks later. They have no GDPR rules and I will never order anything from them again!

When it comes to there products ie trainers, jogging pants etc they are good 👍🏻.

However there off shore call centres are horrendous, they promise this and that but they are useless!, I would give them 0 out of 10 for customer service.

But the worst part of it is the returns process, I mean 14 business days seriously ON you need to do a lot better!, a majority of retail companies are a lot quicker, but yourselves are very poor 😐 💩.

Currently I have an issue/problem with ON as they messed up one of the orders and sent us a on running belt instead of focus tank (ladies), although the packaging said focus tank but had the belt inside of it, I don't know how they could get the two items mixed up and why the belt was in that packaging I really don't know..idiots come to mind.

I was promised an email as of today as regards to the progress of the return and have received nothing.

I raised the issue with them on the 28th December and have been patient with there returns process, but I'm starting to get annoyed with them over the error that they made and feel they are being dishonest as they seem to be unwilling to refund us for a mistake they made!

I'm extremely disappointed with the service 😞 and the whole experience with ON..very very poor I would not recommend buying from ON!

Unfortunately I never checked for reviews before making my purchase from ON running as it seems every complaint is the same.

I returned one pair of shoes that were too small and kept one pair. Their own policy of issuing a refund within 14 business days isn't being adhered to. I have raised the issue with customer services but they just repeat the returns policy line (which they don't follow themselves). I will now contact my credit card provider to make a claim for a refund under section 75 (in the UK).

I will not purchase online again from ON and would advise others to purchase in store somewhere to make the process easier.

Refund still not processed. Been almost 3 weeks! Would not buy from this company again.

Received On-Running Men's Cloudrock Waterproof Boots as a gift, fast forward 8 months and the boots had a defect on both right & left. I called customer service & spoke to an agent with no resolution because I didn’t have a receipt of purchase. I then asked to speak to a supervisor that’s after 1 hr of being on the phone with a useless agent. The female agent named Reymart told me she’ll speak to a higher up and return my call within the week. Fast forward over 2 weeks and that’s not to mention I’ve been speaking to On Cloud agents for over a month. I never received a call back from supervisor Reymart so I called On Cloud again and spent another 1 hr explaining the defect of my boots. I then asked to speak to a supervisor once again and the agent said there wasn’t a supervisor available and that one would call me with 24-48 hrs…I then exploded to her about how many times I’ve called about the same issue with no resolution or response back. After 30 more minutes a supervisor named Cody called me and asked how he can help. I once again reexplained myself for about the 10th time. At this point I told the supervisor that I didn’t want a refund whatsoever just an exchange for same boots because these boots were absolutely defective and also told the supervisor that if I can send them the boots so they can see the defect of both shoes having a rip in the same spot between the leather and seam of the boots on both right and left shoe. The supervisor said that they wish they could help me but due to there rules that if there’s no receipt then they couldn’t warranty the defect. I wasn’t asking for a return only an exchange for the same shoes but they wouldn’t budge with their rules so my recommendation is don’t purchase any On Cloud shoes of any kind because their rules on defective items is one sided and that shouldn’t be the case. Each incident should be taken into consideration and given a complete look at no matter if you have a receipt or not because when they receive the shoes/item they can clearly tell if there’s a defect or not and then make a complete decision. I, my husband, daughters, family and friends have purchased several On shoes/items but due to this terrible experience I, my family and friends will no longer support On whatsoever and will move on with their competitor Hoka. BTW it took quite a while to even find and speak to a live agent because it’s that hard to get a hold of one. On Cloud you’ve lost a great client and many others that I’ve told my story to that will no longer support your company. I can clearly see by other reviews that you do not care at all about your clients so you don’t seem to need our business 👋

I bought Cloud Go to wear at work. They made squeaking noises almost from new. I contacted the company to see if they would replace the shoes, and they said they wouldn't do anything - it wasn't covered under warranty. If you search this problem, you will find it plagues a lot of On models. Now, the shoe upper around the toes is developing holes. The shoes are 5 months old. Very cheaply made. On has lost a customer due to the poor quality of the shoe, and poor customer service.

Absolutely horrendous experience from this company sent back trainers that were to small for an exchange, got an email on 30th December to say they have received them but still have not received the exchange so my son still does not have his Xmas gift. I called customer service to be told it takes 14 days excluding weekends and holidays so it will literally be 3 weeks for an exchange which is absolutely ridiculous. They have my money but we have to wait a lifetime for the goods. Avoid ordering direct with this company!!!!

Cloud 5 Waterproof. Auf große Begeisterung folgt bittere Ernüchterung.
Ich habe den Schuh beim lokalen Einzelhändler vor Ort gekauft und war Anfangs sehr begeistert jedoch lösten sich nach kurzer Zeit bereits die Haltebügel der Schnürsenkel und das innere der Ferse riss auf. Ich brachte den Schuh zurück zum Laden, dieser Reklamierte diesen. Nach 6 Wochen Wartezeit bekam ich die Antwort der Schuh wäre zu abgenutzt und es Läge nicht am Material.

Bei der Bemerkung musste ich fast Lachen da ich kaum mit diesem Schuh unterwegs war. Ich trage diesen hauptsächlich im Büro! Also ist scheinbar auch die Qualität des Sohlenmaterials unterirdisch. Und das bei einem 180€ Schuh.
Ich hatte schon Schuhe für 30€ welche über 2 Jahre durchgehalten haben und diese wurden in dem Zeitraum deutlich mehr belastet.
Der Laden konnte nichts machen und als Antwort bekam ich das ich mich selbst um das Problem kümmern müsse. Wohin das führt lässt sich in den anderen Bewertungen ja bereits herauslesen - zu NICHTS!.

Definitiv mein letzter Schuh von diesem Hersteller, leider.

Worst pair of trainers I owned in my life! very uncomfortable...you can't even walk far with them without being stuff as a surfboard, cloudnova are no good!