It is very difficult to reach out and get immediate response when it comes to online purchases and missing packages. However, I am here to say that Tom was exceptional, he responded to my email within... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Lou was very helpful and explained my options and found a solution for me. She was very good at selling you product and service and asked for continued business as a good representative should (I'm... Zobacz więcej
Reakcja na opinię
I received a bottle of liver support,it was a diffrent taste and smell and color,I reached out to support team and to say the least they where all over it!!! We all know stuff happens and a bad one... Zobacz więcej
Reakcja na opinię
I was missing a bottle on a two bottle order. I contacted Purulia and Tom messaged me back. He reassured me that the bottle would be replaced at no extra charge, and I received the replacement right a... Zobacz więcej
Reakcja na opinię
4,7
Doskonała
81 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 66% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Excellent customer service
It is very difficult to reach out and get immediate response when it comes to online purchases and missing packages. However, I am here to say that Tom was exceptional, he responded to my email within minutes and told me he was going to find out what happened with my package and he surely did. I felt like I mattered and that someone cared. Thank you Tom for what you do for your customers
24 września 2026
Opinia niezależna
Shipment Disappears
My first shipment of product never arrived but when I contacted Purelia they immediately responded and fixed the problem. Nica Rose was very kind and helpful. Made the experience almost enjoyable. Customer Service was excellent.
24 września 2026
Opinia niezależna
Odpowiedź od Purelia
Hi Michael,
Thank you for taking the time to share your experience. We’re very sorry your first shipment never arrived, but we’re glad our team responded immediately and corrected the issue for you.
It’s wonderful to hear that Nica Rose was kind, helpful, and made a frustrating situation feel much easier. Providing prompt and caring support when something goes wrong is extremely important to us, and we’ll be sure to share your kind recognition with her.
We truly appreciate your patience and your thoughtful feedback!
Warm regards,
The Purelia Team
BUYER BEWARE!!!Caution--they make it…
BUYER BEWARE!!!Caution--they make it very hard to cancel any subscription AND do not tell you that any returns must be shipped to China and you pay all shipping and custom fees! The return address on the package you receive states its coming from AZ--but this is really coming from China.
24 września 2026
Opinia niezależna
Odpowiedź od Purelia
Hi Maureen,
Thank you for bringing this to our attention. We’re truly sorry for the frustration caused by the subscription cancellation process and the unexpected international return requirements. We understand why learning about the shipping and customs costs only after ordering would feel misleading and upsetting.
We want to make this right without putting you through any further return steps. Our team will reach out to you personally. You will not need to ship the product back, pay any return fees, or send anything back—you’re welcome to keep the order.
We’re also reviewing your feedback with our team because our subscription terms, fulfillment details, and return process should be communicated clearly before a customer purchases.
Warm regards,
The Purelia Team
Great customer service!
Had a problem with my order and TOM went above and beyond to help me find a solution that satisfied me! Great customer service. He worked with me to find a solution until I was happy.
23 września 2026
Opinia niezależna
Odpowiedź od Purelia
Hi Cara,
Thank you for taking the time to share your experience! We’re sorry there was a problem with your order, but we’re delighted that Tom went above and beyond to find a solution that left you completely satisfied.
His patience and commitment to working through the issue reflect the level of care we want every customer to receive. We’ll be sure to share your wonderful feedback with him!
Warm regards,
The Purelia Team
Odpowiedź od Purelia
Hi Jessica,
Thank you for this wonderful review! We’re thrilled that Cath made such a lasting impression and provided an experience that left you wanting to work with her again.
Your kind words mean so much to our team, and we’ll be delighted to share your amazing feedback with Cath!
Warm regards,
The Purelia Team
I received a bottle of liver support,it…
I received a bottle of liver support,it was a diffrent taste and smell and color,I reached out to support team and to say the least they where all over it!!!
We all know stuff happens and a bad one slipped through the cracks but they are making it right have been in constant contact.
GREAT JOB GUYS AND THANKS.
22 września 2026
Opinia niezależna
Odpowiedź od Purelia
Hi Chris,
Thank you for your patience and for giving us the opportunity to address your concern. We truly appreciate your kind words about our support team and are glad that you felt heard and kept informed throughout the process.
Product quality is extremely important to us, and we appreciate you bringing the differences in taste, smell, and color to our attention so our team could review them properly.
Thank you again for your understanding and feedback.
Warm regards,
The Purelia Team
Excdellent customer service provided by…
Excdellent customer service provided by members Lincoln in getting a replacement for a broken bottle.
21 września 2026
Opinia niezależna
Odpowiedź od Purelia
Hi Robert,
Thank you for sharing your experience! We’re sorry that one of your bottles arrived broken, but we’re delighted that Lincoln provided excellent support and quickly helped arrange a replacement.
We appreciate your patience and will be sure to share your kind recognition with Lincoln. We’ll also continue working to improve our packaging so orders arrive safely.
Warm regards,
The Purelia Team
Lou was very helpful and explained my…
Lou was very helpful and explained my options and found a solution for me. She was very good at selling you product and service and asked for continued business as a good representative should (I'm in sales, too). She was pleasant and helpful. Her language skills are excellent. Promote her! 😊
22 września 2026
Opinia niezależna
Odpowiedź od Purelia
Hi there,
Thank you for taking the time to share such thoughtful feedback! We’re delighted that Lou clearly explained your options, found a solution that worked for you, and made the conversation both pleasant and helpful.
Coming from someone with sales experience, your recognition of her communication skills, product knowledge, and dedication to building lasting customer relationships means a great deal. We’ll be very happy to share your kind words—and your recommendation for a promotion—with her! 😊
Warm regards,
The Purelia Team
I spoke to Lincoln over a concern
I spoke to Lincoln over a concern. He dealt with it immediately and efficiently.
21 września 2026
Opinia niezależna
Odpowiedź od Purelia
Hi Kevan,
Thank you for taking the time to share your experience! We’re delighted that Lincoln addressed your concern immediately and handled everything efficiently.
Providing prompt and dependable support is very important to us, so it’s wonderful to know that Lincoln was able to make a positive difference. We’ll be sure to pass your kind feedback along to him.
Warm regards,
The Purelia Team
Trish & Tom did an outstanding job…
Trish & Tom did an outstanding job recovering from what I thought was a scam. Expedited delivery took 2 weeks with no clear indication of ETA. Both Trish and Tom handled this extremely professionally with continuous communication that made me feel much better. They are your best!
19 września 2026
Opinia niezależna
Odpowiedź od Purelia
Hi Vince,
Thank you for sharing your honest experience. We’re truly sorry that expedited delivery took two weeks and that you weren’t given a clear arrival estimate. We completely understand why the delay and lack of visibility made you question the order.
We’re grateful that Trish and Tom stayed in close communication, handled your concerns professionally, and helped restore some confidence in your experience. We’ll make sure they both receive your wonderful recognition.
We’re also listening to your feedback and will use it to improve our shipping communication and delivery expectations.
Warm regards,
The Purelia Team
Cath helped me differentiate which…
Cath helped me differentiate which Purelia to purchase on Amazon so I could purchase their Purelia and not a counterfeit. Next time I will be purchasing direct from Purelia to avoid fakes and scams. Their Purelia on Amazon has a different label. It will have Purelia in all Caps, and will say Liver Support not Liver Restore. On their website it will have a captial P and small caps for urelia and will say Liver Restore. The counterfeit Purelia on Amazon will look just like the real Purelia. Regardless the real Purelia is at officialpurelia. Now I am going to tell you about a benefit I never expected from Purelia. I purchased Puelia for my Liver. I also have Lymph Edema in both legs below the knee. Lower Leg. My Legs are huge. With Leg Ulcers. I have already had Vascular Surgery. They are still big. After Day 3 Taking Purelia. At night, frequent Urination. The next morning, Lymph Edema gone in both legs. Leg Ulcers healing. I did not purchase Purelia for this or expect this, After years of suffering with this it was gone in 3 days. I go to a Gym almost every day. Cardio and Weights and still I had the Lymph Edema. Purelia eradicated it in only 3 days. We are talking about 25 years of this and no solution, not even vein surgery. Purelia fixed this in 3 days.
13 września 2026
Opinia niezależna
Odpowiedź od Purelia
Hi Steven,
Thank you for taking the time to share such detailed feedback. We’re glad Cath helped you understand how to identify Purelia’s official purchasing channels and gave you the clarity needed to shop with greater confidence.
We understand your concerns about unauthorized or potentially misleading listings online. For the most reliable product and order information, customers can purchase directly through **officialpurelia.com** or contact our support team to verify a listing before buying.
We’re also sorry you experienced difficulties submitting your review on Trustpilot. While we don’t control their platform, we truly appreciate your persistence in sharing your experience and helping other customers make informed decisions. We’ll be sure to pass your kind words along to Cath.
Warm regards,
The Purelia Team
Thank you
Well initially I felt a bit disgruntled as my order has taken longer than expected to be delivered, nonetheless after reaching out to support staff the promptness of the reply was nothing short of amazing and then on top of that i was emailed by a wellness advisor Antoinette (nice to put a name to it) which gave it a bit of a personal touch, and her response to my email was absolutely. Phenomenal and extremely professional. Thanks to all involved
21 września 2026
Opinia niezależna
Odpowiedź od Purelia
Hi Alan,
Thank you for taking the time to share your experience with us. We’re sorry your order took longer than expected to arrive and understand how frustrating the initial delay must have been.
We’re delighted that our support team responded promptly and that Antonette’s personal, professional assistance helped turn the experience around. Providing customers with thoughtful, human support is extremely important to us, and we’ll be sure to share your wonderful feedback with her.
We also appreciate your patience and will continue working to improve our delivery experience and communication.
Warm regards,
The Purelia Team
Amazing customer service
Amazing customer service! Lincoln responded quickly and resolved my shipping issue immediately
20 września 2026
Opinia niezależna
Odpowiedź od Purelia
Hi Traci,
Thank you for sharing your experience! We’re delighted that Lincoln responded quickly and resolved your shipping issue right away. Providing prompt and dependable support is extremely important to us, so it’s wonderful to hear that he made such a positive impression.
We truly appreciate your kind words and will be sure to share your recognition with Lincoln!
Warm regards,
The Purelia Team
Outstanding customer service
Outstanding customer service. Nica was awesome. Fast and friendly. Thank you for making my experience excellent!
Mike Porto
18 września 2026
Opinia niezależna
Odpowiedź od Purelia
Hi Mike,
Thank you for taking the time to share your experience! We’re delighted that Nica provided fast, friendly, and outstanding support that made your experience with Purelia an excellent one.
We truly appreciate your kind feedback and will be sure to pass your recognition along to Nica. Comments like yours mean a great deal to our team!
Warm regards,
The Purelia Team
Trish the Wellness Advisor was…
Trish the Wellness Advisor was outstanding and responsive after a terrible experience with the company.
19 września 2026
Opinia niezależna
Odpowiedź od Purelia
Hi Tyler,
Thank you for sharing your honest feedback. We’re truly sorry that your overall experience with Purelia was so disappointing. Although we’re glad Trish was responsive and provided the outstanding support you deserved, we recognize that you should have received that level of care from the very beginning.
We’ll be reaching out to you personally and make sure your concerns are fully addressed. We’re listening to your feedback and will use your experience to identify where we need to improve.
Warm regards,
The Purelia Team
Outstanding customer service
I had an issue with my account, where I inadvertently ordered under subscription instead of "buy once".
Richmond fixed the issue, so that I can order as needed. This was resolved immediately.
Richmond provided outstanding customer service.
19 września 2026
Opinia niezależna
Odpowiedź od Purelia
Hi Laura,
Thank you for taking the time to share your experience with us! We understand how easy it can be to accidentally select the subscription option when you intended to make a one-time purchase, and we’re sorry for any concern or confusion this may have caused.
We’re delighted that Richmond responded promptly, corrected the issue with your account, and made sure you can now order only when it’s convenient for you. Providing quick, attentive, and personalized support is very important to us, so it’s wonderful to know that Richmond delivered an outstanding experience.
We truly appreciate your kind feedback and will be sure to share your recognition with him!
Warm regards,
The Purelia Team
Customer Service Rocks!
My 30-year old daughter had an annual physical with bloodwork a few weeks ago. She's been told she has a "fatty liver." Randomly, an ad on Facebook for Purelia popped up. The ad claims complete healing of the liver and that there is a 60-Day Money Back Guarantee. I ordered 5 bottles. I was skeptical because I have tried this with other companies now and then and the biggest problem is that they claim you can cancel, you can get a money=back and all you have to do is contact Customer Service, only to find that no one ever answers the phone or the email just goes nowhere. But with Purelia, almost immediately after I ordered the 5 bottles, I got the receipt for the purchase and it showed that there was an additional $50 charged for an additional product I had not chosen. I jumped in and immediately and sent an email to Purelia's customer service. Within 15 minutes, 15 minutes!, I got an instant reply stating that they would refer it to a department and someone would get back t me. I thought, oh, no, here we go, the "hurry and wait," and the "we're processing it" all over again. NOT SO! Another 15 minutes went by and I happen to be out running an errand when I checked my bank balance. That $50 charge had immediately been returned to me! Within 30 minutes of it happening! LOUISE G. from Customer Service had jumped right in, took care of the mistake and my refund was safely back in my hands. She also assured me that I would have the 60-day Money Back Guarantee and was gracious enough to offer to oversea any difficulties I might have in future. I don't expect to have any difficulties and if I do, I am comforted in knowing that LOUIS G. will be there to support me.
4 września 2026
Opinia niezależna
Odpowiedź od Purelia
Hi Kate,
Thank you for such a thoughtful review! We're so glad your daughter's health journey brought you to Purelia, and we really appreciate you giving us a chance despite some rocky experiences with other companies before.
We're thrilled Louise jumped in so quickly to catch and fix that charge — and glad she could reassure you about our 60-Day Money Back Guarantee too. That's exactly the kind of support we strive for.
We'll be sure to pass your kind words along to Louise — it'll mean a lot to her!
Wishing your daughter good health, and thank you for choosing Purelia.
Warm regards,
The Purelia Team
I had placed an order and later found…
I had placed an order and later found that this item wasn't right for me. Tom was very helpful in getting my order cancelled and very helpful in assisting me with obtaining a refund.
18 września 2026
Opinia niezależna
Odpowiedź od Purelia
Hi Ernesto,
Thank you for your feedback! We're so glad Tom was able to step in and take care of everything for you quickly and smoothly.
We'll be sure to let him know how much you appreciated his help!
Thank you for giving Purelia a try — we hope to welcome you back in the future.
Warm regards,
The Purelia Team
I appreciate Tom and Customer Service
I want to say that there was a little confusion on when I placed my order but talking through the email that’s provided was very beneficial and it led me to a nice fellow named Tom, who is very conscientious and cared about my concern. He even complimented me on how I phrased it for him to understand, and he took action as a business owner for over 40 years Customer Service is very important and I’m so glad that this company has a person like Tom handling that department because he did an amazing job. Thank you Tom. Really appreciate you have a good day.
18 września 2026
Opinia niezależna
Odpowiedź od Purelia
Hi William,
Thank you so much for taking the time to share this! It really means a lot to hear from someone with over 40 years of business experience that our customer service made a genuine impression — that's high praise coming from you.
We're so glad the mix-up around your order got sorted out, and that Tom was able to walk through it with you clearly and thoughtfully. His attentiveness and care are exactly what we hope every customer experiences with us.
We'll be sure to let Tom know how much his help meant to you — I know it'll make his day.
Thanks again for your kind words and for choosing Purelia. Have a great day!
Warm regards,
The Purelia Team
Odpowiedź od Purelia
Hi Edward,
We love a good short review! Thank you for calling out Antonette's prompt and professional service — it's exactly the kind of experience we want every customer to walk away with.
I'll be passing this along to her personally; she'll really appreciate knowing it stood out to you.
Thanks so much for choosing Purelia!
Warm regards,
The Purelia Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.