Straight forward promo Straight forward pricing and discounts options Straight forward transaction processing and from my years with you, bloody good products - the products are,and do what your Tea... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Quality protein at a great price point. I wish the shipping was cheaper or that you could get free shipping if spending a certain amount, but for international shipping it's a pretty fair charge. Henc... Zobacz więcej
Reakcja na opinię
Best protein ever. Love everything about it. The only issue that there is some other flavours that NZ myprotein aren't providing. Sucknas vimto water protein. Date with caramel. Cerelak milk. Like mid... Zobacz więcej
Reakcja na opinię
I like the product, however it says i was eligable for a free gift, but all of the options were non selectable, which was frustrating.
Reakcja na opinię
4,0
Dobra
875 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Nz Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Odpowiedź od Nz Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Amazing protein powder twin pack
I had great service naviagating your website and hope to use this company again thankyou for your time
22 lipca 2024
Odpowiedź od Nz Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Love the deals and yummy protein
21 lipca 2024
Odpowiedź od Nz Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Odpowiedź od Nz Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Unable to find account with multiple orders to resolve a query
Reached out to chat agent to resolve the issue of 30% protein discount received on email not getting applying to checkout , the chat agent first asked me to send the photos then gave me link to upload which was of another website lookfantastic, claiming my account is linked there, she kept on repeating that there is no account with my ID on Myprotein even when provided accoutn evidences . Question is why would I chat on myprotein if I had lookfantastic website issue. Now remember I have placed atleast 5 orders from this account on myprotein , yet the agent could not find my account after 30 mins of chat and was asked to send a message on website. The offer ends tonight so it is of no use getting the resolution later.
Are the chat agent qualified to handle the issues ?
What is the use of chat service if all they do is redirect the issue to message center after wasting the time
edit - stephen done as requested
21 lipca 2024
Opinia niezależna
Odpowiedź od Nz Myprotein
Hi Varsha,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the request sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Stephen
Great to deal with
17 lipca 2024
Odpowiedź od Nz Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
good.
Great discounts. As long as discounts are there, i think myprotein products are market competitive.
3 lipca 2024
Odpowiedź od Nz Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Odpowiedź od Nz Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
I've been a loyal customer of…
I've been a loyal customer of MyProtein, regularly ordering protein powder. I've recommended your products to six friends who also order from you. However, I'm disappointed that there's no free delivery option for regular customers. Adding this would greatly improve the overall experience. Thank you for considering this feedback.
18 czerwca 2024
Odpowiedź od Nz Myprotein
Hello Gurpreet,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with your order, I appreciate the disappointment this has caused and wish to ensure this is resolved for you.
I have sent you a message via your online account to help resolve this matter, please take a look at this when you are able to do so.
Kind Regards,
Kayleigh
Quality protein at a great price point
Quality protein at a great price point. I wish the shipping was cheaper or that you could get free shipping if spending a certain amount, but for international shipping it's a pretty fair charge. Hence why I didn't reduce the stars for this review :) overall, a happy customer.
17 czerwca 2024
Odpowiedź od Nz Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
It took so long to arrive again
It took so long to arrive again
Delay on stock
Maybe find a more reliable carrier.
15 czerwca 2024
Odpowiedź od Nz Myprotein
Hello,
I am sorry to hear of this issue.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I have just sent you.
I will be able to get this sorted.
Kind regards,
Sam
My order is taking too long to arrive
It’s been almost 4 weeks and I still haven’t gotten my order. Other online supplement stores that I’ve ordered from don’t take this long, they deliver within a week, 2 weeks max and yous said the estimated delivery date would be between 24 May-29 May and it’s now the second week of June. I’m not happy about this.
17 maja 2024
Odpowiedź od Nz Myprotein
Hello,
I am sorry to hear of this issue.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I have just sent you.
I will be able to get this sorted.
Kind regards,
Sam
Order never arrived
I received an email notifying me that my order had been dispatched, however after waiting for a week and a half the order still hadn't arrived. The tracking number provided said it had never left the warehouse and when I contacted support, I was told it was lost in transport. I was also told that they would send a replacement, which I accepted. Then in a follow-up email I was told that none of the items I ordered were in stock. Very disappointed in the service from myprotein.
21 maja 2024
Odpowiedź od Nz Myprotein
Hello Nick,
Thank you for leaving your review.
I am sorry to hear you have had an issue with the delivery of your order. I have investigated this and sent you a message to your online account.
Please log in to your account at your convenience to receive my message.
Regards,
Leah
Odpowiedź od Nz Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Very terrible service
31 maja 2024
Odpowiedź od Nz Myprotein
Hello 이나실,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with your order, I appreciate the disappointment this has caused and wish to ensure this is resolved for you.
I have sent you a message via your online account to help resolve this matter, please take a look at this when you are able to do so.
Kind Regards,
Kayleigh
Shipping is expensive and slow
27 maja 2024
Odpowiedź od Nz Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
After reaching out in regards to my…
After reaching out in regards to my missing order luke and Nadia were super fast easy to deal with, they had my refund sorted in less then 10mins
10/10 customer service
28 maja 2024
Opinia niezależna
Odpowiedź od Nz Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Odpowiedź od Nz Myprotein
Hello,
I am sorry to hear of this issue.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I have just sent you.
I will be able to get this sorted.
Kind regards,
Sam
This service is very disappointing.
This service is very disappointing.. I have so far been waiting 16 days to receive my order and its still not arrived, I also paid $15 for delivery.. Bad customer service for a big company. You cant get hold of anyone and the online message system couldn't resolve this problem.
10 maja 2024
Odpowiedź od Nz Myprotein
Hello
Thank you for leaving your review.
I am sorry to hear that you have had an issue with your delivery.
I have sent you a message to your online account with a further update on this.
Regards,
Jane
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.