Norwich Trust Limited Recenzje 

269
Wynik TrustScore: 5 na 5

4,8

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Absolutely brilliant service from start to finish. Abbey Nichols was amazing throughout and made the whole process feel easy and stress free. Communication was spot on, everything was explained clear... Zobacz więcej

Oceniono na 5 z 5

I have had very good experience with Mr Stuart . He explained everything very well during the entire process. He has a solution for every single steps . Thank you Mr Stuart . Thank you entire team.

Reakcja na opinię

Oceniono na 5 z 5

All I can say is what a great service From start to finish, from the application to receiving funds took less than 24 hours. The call handler i spoke with was lovely and was able to ensure affordabil... Zobacz więcej

Oceniono na 5 z 5

I applied for a loan to consolidate my credit card debt into one lower monthly payment, which can be quite a daunting process, but the team at Norwich Trust were so understanding and friendly. Huge sh... Zobacz więcej

Informacje dotyczące firmy

  1. Pozabankowe usługi finansowe

Napisane przez firmę

Norwich Trust Limited ("Norwich Trust’’) is a direct lender providing unsecured loans to homeowners. We differentiate ourselves from the majority of other lenders by lending solely to homeowners (in England, Scotland and Wales), allowing us to offer competitive rates for our loans. Our loans are suitable for those who have little equity or who don’t want to risk their home with a secured loan. If you are a customer of ours feel free to let us know what you think of our service.


Dane kontaktowe

4,8

Doskonała

Wynik TrustScore: 5 na 5

269 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,8

Wszystkie recenzje

(269)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 69

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Fast application process

Very fast, comprehensible application process. Efficiently handled by the friendly staff. Would definitely recommend.

22 października 2024
Opinia niezależna
Logo Norwich Trust Limited

Odpowiedź od Norwich Trust Limited

Thank you Emma for your sharing your thoughts on our process and for your recommendations :)

Oceniono na 5 z 5

Fabulous service!

Monika was so friendly. Explained everything and did her utmost to help me.
It made this process easy and I feel a weight has been lifted from me.

17 października 2024
Opinia niezależna
Logo Norwich Trust Limited

Odpowiedź od Norwich Trust Limited

Thanks for your review, we’re so glad we were able to help you. We will pass on your kind words to Monika and the team.

Oceniono na 1 z 5

Before people think its because i didnt…

Before people think its because i didnt get offered a loan and im being negative ... i got offered one. However 5 phone calls later..4 hours of wasted time.. being scrutinized for every spend on your accounts... asking for joint accounts when they have your credit file in front of them. I wouldnt bother unless you are desperate. You feel like a convict.

11 października 2024
Opinia niezależna
Logo Norwich Trust Limited

Odpowiedź od Norwich Trust Limited

Dear Xx,

Thank you for your feedback.

Apologies, we were unable to assist you in this instance.

Unfortunately, we are unable to identify you from the details you have provided, so I can only respond in general terms.

As a lender our assessment of an applicant’s financial position needs to evidence that the amount borrowed is affordable, now and for the duration of the loan. We request Open Banking data, as part of the process which provides a much broader view of an individual’s financial position, than the credit search. This can often display items of credit which are not visible via the initial search.

Throughout our customer journey (via automated communications and direct contact with staff), you should not be informed that your loan is approved (offered) until we have concluded all of the above checks and funds are ready to be released. It is not possible to confirm approval until this point.

If you would like us to investigate this further, please send your information to underwriting@norwichtrust.co.uk (FAO: Brendan Wilson).

Kind regards

Brendan Wilson
Head of Lending

Oceniono na 5 z 5

Amazing service and customer oriented.

Amazing service and customer oriented.
Ryan was brilliant and very helpful.
Thank you

11 października 2024
Opinia niezależna
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Odpowiedź od Norwich Trust Limited

We’re very happy to hear your positive thoughts on our service. Thank you Ella

Oceniono na 5 z 5

Great experience

Norwhich trust especially ryan was so helpful explained everything so clearly to me went thru it all and understood my situation talked to me like a human being and had compassion I am so glad I choose norwhich trust the hole process was easy and simple to do and couldn't believe how quickly I received funds 1 hour after call I was expecting maybe a week or few days it has took so much preasure off me with worry and now instead of paying out on all different cards etc I have only the 1 monthly.

10 października 2024
Opinia niezależna
Logo Norwich Trust Limited

Odpowiedź od Norwich Trust Limited

A human approach to lending is something we pride ourselves on, so we appreciate your lovely review. Thank you

Oceniono na 5 z 5

Great service

What a service this company provide , one happy settled man tonight and a massive weight off my shoulders , thanks again too Monika she was awesome 😊

3 października 2024
Opinia niezależna
Logo Norwich Trust Limited

Odpowiedź od Norwich Trust Limited

We’re very happy to hear we helped with your burden. We’ll pass on your review to Monika and the team. Thanks Paul

Oceniono na 5 z 5

Amazing really helpful and explained…

Amazing really helpful and explained the process and gave time to think nothing rushed

2 października 2024
Opinia niezależna
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Odpowiedź od Norwich Trust Limited

It always makes us very proud to hear our customers find our team both helpful and patient. We truly appreciate your comments, thank you Jamil.

Oceniono na 5 z 5

Great customer service

Daryl definitely went above and beyond to help me with the application process. Once it was confirmed I received the funds the next day.

23 września 2024
Opinia niezależna
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Odpowiedź od Norwich Trust Limited

We’re pleased to hear you found Daryl exceeded your expectations. We will be sure your comments are passed onto him and the team.

Oceniono na 5 z 5

The process was so smooth

The process was so smooth, speaking to Lauren was so easy, she was friendly and so professional, really put me at ease about the process.

27 września 2024
Opinia niezależna
Logo Norwich Trust Limited

Odpowiedź od Norwich Trust Limited

We’re very proud of our personal approach to customer service, so it makes us really happy to read such lovely reviews about our staff. Thank you Clare

Oceniono na 5 z 5

Applying was so easy and painless

Applying was so easy and painless
And Monika was so pleasant and understanding taking me through the whole process step by step she was courteous and very professional would definitely recommend.

25 września 2024
Opinia niezależna
Oceniono na 5 z 5

Highly recommended

The advisor that helped me was Lauren Hall. She was really helpful friendly and made the process easy from start to finish. She called at the time she said she would each time and was very professional.

18 września 2024
Opinia niezależna
Oceniono na 5 z 5

Ryan was so helpful and professional…

Ryan was so helpful and professional through the process.
This was my lifeline to help me get back on track financially and without them I don’t know what I would have done.
The customer journey from start to finish was excellent.
Thank you so much and thank you Ryan!

17 września 2024
Opinia niezależna
Oceniono na 5 z 5

The guys were absolutely awesome!

The guys that processed my loan were absolutely awesome from start to finish 👌...Lauren couldn't complete my affordability check because I didn't have sufficient time on the day...she suggested that we finish some days later as she will be starting her annual leave the next day but I said I would really want to get this out of the way and she agreed to call me from home whilst on annual leave and phone appointment was scheduled for 1pm...and bang!!! @ 1pm the next day my phone rang and the affordability check was conducted and concluded...Stuart King stepped in the next day to finalised the process, within few hours the loan was approved...the best part of these guys, especially Lauren, was the fact that they deal with you as humans not as robots...they try to understand your circumstance and probably step into your shoes...they spoke with empathy and displayed the highest level of professionalism with a touch of humanity!!! Nice one guys, am really pleased!

12 września 2024
Opinia niezależna

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