Northern Runner Recenzje 

Amazing customer service from Chris. Had an issue with a manufacturer defect on a pair of hokas after only 3 months of wear, I didn't think I had many options but just said I'd email their customer service anyway and see if anything could be done. Chris just asked for images and then let me return them for a brand new replacement! And they were sent to hoka as defective. And I didn't even have a wait - I sent them proof of postage and the new pair were sent out the same day and arrived the next morning. Just exceptional service in what I thought would be a situation where I was just going to have to pay for a new pair. Will definitely be buying my gear from them again in future! Thank Chris 😊

I ordered a pair of shoes that was too small. I returned them by post, asking for an exchange. They replied to my email within a day and sent a new pair swiftly. It did not reach my chosen destination due to issues at my end and was returned to Northern Runner. They sent another pair to my alternative address. They replied to my emails and kept me updated. No hassle, quick replies and super-swift service and delivery. Will use again - definitely.

Fantastic online order experience. Decent price, quick delivery. Very happy with my order!

Easy ordering, arrived on time, great price and one of a very few stockists of extra wide running shoes. I've been using altras for several years now and they fit great for my hobbit feet.

Great experience - placed an online order on Thursday, for Hoka trainers and toes socks, the order was packed and sent on the same day arriving on the Saturday. Products exactly as expected and I can't fault the service, all very seamless so I will definitely use in the future! 👌👌

I love companies that communicate well and Northern Runner are friendly and fast to respond. I'm a fell runner and they stock the running shoes that I love and sell them at a great price.

Great price. Quick delivery. Option to pay by Klarna. Thanks Northern Runner.

Excellent online experience with this company. Website easy to use and prices competitive. Order processed quickly. Unfortunately, I ordered the wrong shoes and returned them via Royal Mail. Refund came through as soon as they arrived back with Northern Runner. Very rare to find a company which refunds with such efficiency. Hat tip. Will use again.

I have wide feet (2B) and they had lots of options for wide feet. I got very good discount on Brooks trainers. Fast delivery as well.

Refund in 1 working day! I was very impressed - sent parcel back on Saturday, received paypal refund confirmation at 2pm Monday.
The product and initial delivery were spot on too.
The only spot in the ointment was having to pay for return postage, but I can live with that with such excellent service

Delivery of boots was fast. The boots were faulty due to a manufacture fault but the staff were amazing at sorting it out. Chris responded to emails immediately and although the company couldn't replace the boots, i received a refund. Wouldn't hesitate to purchase from this shop again.

Have bought shoes on three occasions for Northern Runner, delivery and service always very fast and efficient. I've had to return a pair of shoes with a manufacturing fault to them before, they responded immediately and sent me out a replacement pair right away. Would not hesitate to keep on using Northern Runner.

Ordered a pair of Hoka Clifton 10’s. Best price I found online. Expected delivery 18th but arrived earlier than expected. On the 16th, signed delivery. Great email communication through purchasing process. Very impressed as a first time user of Northern Runner.

I ordered a pair of Hokas 13 weeks on the advice of a podiatrist as I have mild plantar fascitis, they recommended Hokas Gaviota 5 shoes (£135). I researched these myself and they are highly recommended for comfort for this condition. After 13 weeks of wearing them only for walking the wear on the entirety of both shoes is shocking, bald of tread in some areas and worn down most other places. I provided evidence of this to Northern Runner who dismissed this out of hand even when quoting the consumer rights act to them, stating they were the wrong shoes for me and I should get a 'normal' shoe they did everything to squirm out of a refund and provided the worst customer experience I have ever had. I have no refund or interest from Northern Runner. I will never buy anything from them again.

I am really impressed with this company. I have returned three pairs of walking shoes which did not fit. Refunds were made so quickly. If I go to Newcastle, I won’t hesitate to visit the shop. Well done!

Absolutely brilliant customer service from
Michelle and the team. Responsive to emails and extremely accomodating; I cannot recommend them enough.

I ordered 2 pairs of ladies Topo running shoes and they arrived within 2 days. I already have Topo runners so I knew what to expect with the product and I wasn’t disappointed. Great delivery, easy to use web site, would definitely use them again!

Poor/rude customer service. Michelle needs to work on her attitude and how she speaks to customers.

Ordered a pair of running shoes and needed to exchange size, very speedy turnaround and great customer service. Best price on the market.

I ordered a pair of New Balance 1080V14 2E wide fit. Order arrived next day by Royal Mail, signature required. 5 star service and I'll defo order from them again. Thank you!