I've been a member for a number of years.... Showers need to be sorted as they aren't the best. Food is overly expensive - they have a captive audience! The salad bar used to be great but i... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Evening guest signed in via a member. Paid £110 for 4 hours access with buffet, drinks, robe and towel hire. Paid £2 to hire a robe which was washed out with holes in from multiple uses from other gue... Zobacz więcej
Reakcja na opinię
Dinner was 1hr late after starters. The starter was also late. The food needs to be improved & choice is limited. Staff attitude & tone on serving after 9.30 pm was shameful, basically stating kitchen... Zobacz więcej
Reakcja na opinię
Had a lovely time at Nirvana - special treat for my daughter’s 17th birthday - she had a lovely massage and we had a lovely time but sadly she lost her necklace her nan had given her. She was dist... Zobacz więcej
Informacje dotyczące firmy
O Nirvana Spa
Napisane przez firmę
Nirvana Spa
For friends and families. Moments and memories.
Located in leafy Berkshire, our pure water spa offers stunning spaces, majestic architecture, and unique facilities for you to escape the stresses of daily life and relax completely.
From our warm, bright Roman Pool to our uplifting Colosseum Suite and beautiful spa garden, Nirvana Spa is irresistibly inviting and the best place for a leisurely catch up with someone special. For a moment of calm and to soothe your senses, float away under a starlit sky in our Celestial Pool or relax in our candlelit Tepidarium.
We are passionate about our spa and invite you to explore for yourselves.
Visit our website » Online brochure » Book a spa visit » Become a member » Contact us »
Dane kontaktowe
Mole Road Sindlesham, RG41 5DJ, Wokingham, Zjednoczone Królestwo
- 0118 989 7500
- nirvanaspa.co.uk
3,1
Średnia
205 recenzji
Odpowiada na 14% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Lovely and clean and calming
The staff are really friendly and happy, which makes the experience really good. It was clean and tidy x
22 marca 2023
Odpowiedź od Nirvana Spa
Thank you for taking the time to leave feedback and for your kind words about our staff. We hope to welcome you back soon.
Odpowiedź od Nirvana Spa
Hi Christine, thank you for your review. We're delighted to hear you had a lovely day. We strive to manage numbers carefully to preserve a calm and relaxing environment and we're sorry that during your visits some facilities were a little busier than expected. We hope to welcome you back to the spa again soon.
Slow Restaurant service let it down this time!
Have been to the spa many times, but have never experienced such slow service in the restaurant before. Had to get up twice to find a a waiter/waitress chase my food order and ask to place a dessert order. When you are there for an evening session you don’t want to spend 2 hours of it in the restaurant due to slow service.
23 marca 2023
Odpowiedź od Nirvana Spa
Hi Jemma, thank you for taking the time to leave feedback. We're sorry that your service in our Spa Restaurant fell short and we apologise that this detracted from your visit. I have passed your comments to the Head of Food and Beverage for him to review with his team. We hope to welcome you back to the spa again soon.
Odpowiedź od Nirvana Spa
Hi Sarah, thank you for taking the time to leave us feedback and for your kind words about our spa and staff. We hope to welcome you back again soon.
Not upto usual standard
I came with my Sister & mum for a day spa with facial included..
We did have a lovely day but I felt that the polish and special atmosphere previously experienced on past visits was lacking abit compare to previous times.
Tnen I had an awful facial which was rushed and the neck, shoulder & scalp massage was shockingly poor.
I did put in a complaint- and was given 25% off a future treatment- but feel this is not adequate as it totally ruined my day and I’ve got to spend additional money on treatments to use my 25% off voucher- not impressed at all… will consider going elsewhere in future…
20 marca 2023
Odpowiedź od Nirvana Spa
Hi Nicola, thank you for taking the time to share your feedback I am sorry that the treatment didn't meet your requirements. I understand that our treatment manager has suggested a more suitable facial and a discount for this recommendation.
Odpowiedź od Nirvana Spa
Hi Abbie, thank you for taking the time to leave us feedback and for your kind words about our spa facilities and staff. We hope to welcome you back again soon.
It was our first visit and we would…
It was our first visit and we would definitely return! A lovely atmosphere and all the staff were very friendly and welcoming. The facilities were first class and beautiful surroundings. The treatment my partner had was out of this world! He couldn’t stop talking about it. I didn’t have one on this occasion. A brilliant experience! Thank you!
23 marca 2023
Odpowiedź od Nirvana Spa
Thank you for your lovely review, we're delighted to hear you enjoyed your visit and in particular, our facilities. I will pass on your kind words regarding our staff to the management team. We look forward to welcoming you back to Nirvana Spa again soon.
No magazines!! Disappointed
I had a lovely day overall but I was very disappointed that you no longer provide magazines/papers to read by the pool. For someone with a busy life & no time to read or flick through a magazine this was something I always enjoyed & looked forward to on this visit. Disappointed.
I also had a very long wait to be seated at breakfast. Staff were busy but constantly walked passed ignoring the fact I was there. When I got served I had almost finished my breakfast when my tea finally arrived.
20 marca 2023
Odpowiedź od Nirvana Spa
Hi Colette, thank you for taking the time to leave us feedback, we're delighted to hear you had a nice day overall. I'm sorry to hear you were disappointed to find that we don't provide physical magazines anymore. We have however replaced these with a free media hub you can access by scanning the QR code on your pass. Using this, you can browse a range of newspapers, magazines, e-books, audiobooks, and games. I'm also sorry the service in our Restaurant fell short on this occasion and I have passed your comments to our Head of Food and Beverage for his review. We hope to welcome you back to Nirvana Spa again soon.
Lovely relaxing atmosphere
Lovely relaxing atmosphere. Lots of spa features to indulge in. Wobderful 2 course lunch.
20 marca 2023
Odpowiedź od Nirvana Spa
Hi Jayne, thank you for taking the time to leave us feedback and for your kind words about our spa facilities and restaurant. We hope to welcome you back again soon.
Odpowiedź od Nirvana Spa
Thank you for your kind words about our treatments and for taking the time to leave us feedback. We hope to see you again soon.
Definitely 5 stars
Definitely 5 stars. Staff are very friendly and helpful. Excellent relaxing day. The Floatation pool is a must do. Lunch was also excellent.
20 marca 2023
Odpowiedź od Nirvana Spa
Hi Lyn, thank you for your kind recommendation, we're delighted you enjoyed your day and in particular, your floatation experience. We hope to welcome you back soon.
Cousins 60th girly treat
Lovely day.. would have loved to add food.. so 3 hours is not enough to relax and have Food
Be nice to have 3 hours then extra for food next time
20 marca 2023
Odpowiedź od Nirvana Spa
Hi Teresa, thank you for taking the time to leave us feedback. We're delighted you had a lovely day. If you feel like you haven't had enough time during your Time Out, you're welcome to pay for an extra hour at reception. Alternatively, our Simply Relaxation package includes a two course meal in our restaurant and some more time to explore our facilities. We hope to welcome you back to Nirvana Spa again soon.
This place is very nice
This place is very nice; lovely staff, clean pools and saunas, nice menu and tepidarium makes me calm and relax. 4 hours would be better, 3 hours wasn’t enough.
20 marca 2023
Odpowiedź od Nirvana Spa
Hi Laura, thank you for your lovely review. We're delighted to hear you enjoyed the facilities and in particular, our tepidarium. If you feel like you haven't had enough time to explore our facilities on the day, you're welcome to pay for an extra hour at reception. We hope to welcome you back to Nirvana Spa again soon.
Fabulous from arriving to departure
The atmosphere the facilities the staff cannot do enough for you very polite. The environment was very clean .
The food offering was very good.
21 marca 2023
Odpowiedź od Nirvana Spa
Thank you for taking the time to leave feedback, we're delighted to hear you enjoyed your visit and hope to see you again soon.
Really lovely spa
Really lovely spa, would highly recommend the Tepidarium and the pools at the back where it is quieter!
21 marca 2023
Odpowiedź od Nirvana Spa
Hi Aimee, thank you for your kind recommendation and for taking the time to leave feedback. We're delighted to hear you enjoyed the tepidarium and hope to welcome you back to the spa soon.
The BEST spa we have been to!
Fantastic staff, great ambience, superb facilities and loved our time !
21 marca 2023
Odpowiedź od Nirvana Spa
Hi Rafael, thank you for taking the time to leave feedback. We're delighted to hear you enjoyed your visit and hope to welcome you back to the spa soon.
Awesome place
23 marca 2023
Odpowiedź od Nirvana Spa
Thank you for your kind words about our spa and for taking the time to leave us feedback. We hope to see you again soon.
Had a lovely relaxing day
20 marca 2023
Odpowiedź od Nirvana Spa
Hi Hannah, thank you for taking the time to leave us feedback and for your kind words and review. We hope to see you again soon.
One word FABULOUS!
Gorgeous setting with wonderful facilities. Excellent menu for dining. Fantastic, engaging staff.
Such a treat to enjoy
20 marca 2023
Odpowiedź od Nirvana Spa
Hi Julie, thank you for your kind words about our facilities and menu. We're delighted that you enjoyed your visit and hope to welcome you back soon.
The best spa!
The best spa I have been to, so many different rooms and pools. Really is 5*
21 marca 2023
Odpowiedź od Nirvana Spa
Thank you for your lovely review and for taking the time to leave feedback. We hope to welcome you back soon for another visit.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.