I've been a member for a number of years.... Showers need to be sorted as they aren't the best. Food is overly expensive - they have a captive audience! The salad bar used to be great but i... Zobacz więcej
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Evening guest signed in via a member. Paid £110 for 4 hours access with buffet, drinks, robe and towel hire. Paid £2 to hire a robe which was washed out with holes in from multiple uses from other gue... Zobacz więcej
Reakcja na opinię
Dinner was 1hr late after starters. The starter was also late. The food needs to be improved & choice is limited. Staff attitude & tone on serving after 9.30 pm was shameful, basically stating kitchen... Zobacz więcej
Reakcja na opinię
Had a lovely time at Nirvana - special treat for my daughter’s 17th birthday - she had a lovely massage and we had a lovely time but sadly she lost her necklace her nan had given her. She was dist... Zobacz więcej
Informacje dotyczące firmy
O Nirvana Spa
Napisane przez firmę
Nirvana Spa
For friends and families. Moments and memories.
Located in leafy Berkshire, our pure water spa offers stunning spaces, majestic architecture, and unique facilities for you to escape the stresses of daily life and relax completely.
From our warm, bright Roman Pool to our uplifting Colosseum Suite and beautiful spa garden, Nirvana Spa is irresistibly inviting and the best place for a leisurely catch up with someone special. For a moment of calm and to soothe your senses, float away under a starlit sky in our Celestial Pool or relax in our candlelit Tepidarium.
We are passionate about our spa and invite you to explore for yourselves.
Visit our website » Online brochure » Book a spa visit » Become a member » Contact us »
Dane kontaktowe
Mole Road Sindlesham, RG41 5DJ, Wokingham, Zjednoczone Królestwo
- 0118 989 7500
- nirvanaspa.co.uk
3,1
Średnia
205 recenzji
Odpowiada na 14% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
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A nice experience
A lovely experience and great facilities. Staff are very friendly and polite and the salad bar is fabulous.
The treatments were amazing so will defo be coming again. The only bit I was not happy about is that they are adding service charges to the lunch and treatments. Think this is very cheeky given how much the experience and treatments cost. You have to remember to request that these charges are removed before paying.
21 marca 2023
Odpowiedź od Nirvana Spa
Hi Karen, thank you for taking the time to leave us feedback. We're delighted to hear you enjoyed your visit and, in particular, our salad bar. I will also pass on your kind words about our staff to the management team. In regards to our service charge, it's importance for us to be able to reward our staff for the high quality service you've described but this is to your discretion and our receptionists will be happy to remove this at departure. Thanks again for leaving feedback and we hope to welcome you back again soon.
Odpowiedź od Nirvana Spa
Hi Sharon, thank you for your lovely review, we hope to welcome you back again soon.
💯 100/100 any problems they sorted it…
💯 100/100 any problems they sorted it out there and then would go again or either become a member
Back soon again
2 marca 2023
Odpowiedź od Nirvana Spa
Hi Antoinette, thank you for taking the time to leave us feedback. We're delighted to hear you enjoyed your visit and we look forward to welcoming you again soon.
Absolutely beautiful spa
Absolutely beautiful spa. Incredible facilities. The ultimate spot to relax.
3 marca 2023
Odpowiedź od Nirvana Spa
Hi Lara, thank you for your kind words about our facilities and for taking the time to leave us feedback. We hope to see you again soon.
Loved everything about it so relaxing
Loved everything about it so relaxing. I am a wheelchair user and the disabled facilities were fantastic thank you
2 marca 2023
Odpowiedź od Nirvana Spa
Hi Stewart, thank you for taking the time to share your feedback, we're delighted to hear you enjoyed your visit. Thank you for letting us know that our facilities met your needs, I will pass your comments onto our Operations Team. We hope to welcome you back to the spa again soon.
A relaxing retreat
It’s always lovely to come back to Nirvana , the service and staff are impeccable , it’s a real treat and so very relaxing! . I met a member friend for an evening relaxation and stayed for supper. Food was amazing. Even though it was only a few hours I felt very relaxed and centred when we left ( at closing time😁)
3 marca 2023
Odpowiedź od Nirvana Spa
Thank you for your lovely review. We're happy to hear you left feeling relaxed and enjoyed your visit, in particular, our Spa Restaurant. Thank you also for your kind words about our staff, I have passed your comments onto our management team.
Odpowiedź od Nirvana Spa
Thank you for your lovely feedback, we hope to welcome you back to the spa again soon.
Lovely relaxing experience at Nirvana…
Lovely relaxing experience at Nirvana Spa. Facilities are excellent and all staff are so friendly and helpful. Will definitely be going back!
3 marca 2023
Odpowiedź od Nirvana Spa
Hi Laura, thank you for your lovely review and for taking the time to leave us feedback. We're delighted to hear you enjoyed your visit and will pass on your kind words to the management team. We look forward to welcoming you back for another visit soon.
Very friendly and welcome staff.
Very friendly and welcome staff.
Really enjoyed the floatation experience.
Buffet for dinner was good selection
Found the changing room disappointing , not enough space and showering facilities limited.
23 lutego 2023
Odpowiedź od Nirvana Spa
Thank you for taking the time to share your feedback. We are delighted you enjoyed your visit to Nirvana Spa, in particular, your Celestial Floatation experience and dining. I am sorry that our changing rooms did not meet your requirements, we have a number of facilities and, if one area if busy, our team are happy to direct you you to an alternative changing area. We hope to be able to welcome you back to the spa.
Best spa I’ve been to
Lovely welcome at reception, very clean and modern facilities. Cannot wait to visit again
27 lutego 2023
Odpowiedź od Nirvana Spa
Hi Morlai, thank you for leaving us feedback and for your high recommendation. We're delighted you enjoyed your visit and in particular our spa facilities. We look forward to welcoming you for your next visit.
Really absolutely dissatisfied having…
Really absolutely dissatisfied having been a countrywide member for the past 18 years we now have to book online and can’t just turn up for a couple of hours impossible to get a short notice booking if I cancel my membership now I will lose thousands of accumulated points for spa visits which I just can’t use
10 marca 2023
Opinia niezależna
Odpowiedź od Nirvana Spa
Hi Jayne, thank you for taking the time to leave us feedback. I'm sorry to hear that you're struggling to find availability on the day for a short notice booking. Our new online booking system allows members to easily book their spa days in advance online and guarantee a space. If you would like the opportunity to discuss your concerns please email danny.crossland@nirvanaspa.co.uk
Beautiful surroundings
Beautiful surroundings. Really helpful and friendly staff. A surprisingly fabulous spa!
27 lutego 2023
Odpowiedź od Nirvana Spa
Hi Bridget, thank you for your lovely review and for taking the time to leave us feedback. We're delighted you enjoyed your visit and, in particular, our spa facilities. I will pass on your kind words to our team. We hope to welcome you back to the spa again soon.
The drinks on offer were very good
The drinks on offer were very good
The facilities were clean and not overcrowded
The staff were friendly, however a little slow with service in the restaurant
9 marca 2023
Odpowiedź od Nirvana Spa
Thank you for your kind review and for taking the time to leave us feedback, we're pleased you enjoyed your visit. I am sorry that you found the service in the restaurant a little slow, I have passed your comments to the Head of Food and Beverage for his review. We hope to welcome you back to the spa again soon.
My spa experience was a surprise…
My spa experience was a surprise present from my sister, and she knows I hate spas ! But am so glad she chose nirvana as my first experience, we had a fabulous time, the food the sea sea pool my pedicure the girls where lovely, the changing rooms and robes where great and all the drinks, the pool amazing, But we felt you fell down when booking in, and big time when booking out at 11 pm, it was painful busy and hard work as there were 4 of us ! We’d travelled and just wanted to leave.
26 lutego 2023
Odpowiedź od Nirvana Spa
Hi Angela, thank you for taking the time to leave us feedback. We're delighted you enjoyed your visit, in particular, our facilities and food despite previous reservations about other spas. We're sorry to hear you had to wait to check out, we're aware there are occasionally queues at reception and are proactively recruiting into our Front of House team. We apologise for the inconvenience caused and will pass on your feedback to our management team for their review.
The whole venue is amazing
The whole venue is amazing. The staff were very friendly and professional. However when trying to change a restaurant booking they were totally inflexible.
When were at the reataurant we had to speak to 4 different staff members to order a bottle of wine and waited ages :(
Food was superb and catered for my girlfriend gluten free needs with a huge choice and clearly labelled too :) When a hotel is built the resort will be First Class im sure. But the waiters and waitresses let you down
3 marca 2023
Odpowiedź od Nirvana Spa
Hi Jonny, thank you for taking the time to leave us feedback. We're delighted to hear you enjoyed your visit and in particular, our facilities and gluten free options. We are sorry that your service in our Restaurant fell short , I have passed your comments to the Head of Food and Beverage for his review. We hope to welcome you back to the spa.
Lovely peaceful place
Lovely peaceful place, really well maintained and clean. Very relaxing
26 lutego 2023
Odpowiedź od Nirvana Spa
Thank you for your lovely feedback, we're delighted you enjoyed your visit. We hope to welcome you back to the spa again soon.
Heaven on earth
If you are mum of young kids busy with everyday tasks and you need to escape this place is perfect. But make sure you will have all day to relax :) you won’t regret.
Food was lovely, great selection of activities, very clean place and super friendly staff.
2 marca 2023
Odpowiedź od Nirvana Spa
Hi Kasia, thank you for your lovely review, we're delighted to hear you were able to enjoy some much deserved relaxation and escape from daily stresses. we hope to welcome you to the spa again soon.
Beautiful spa
Beautiful spa, great facilities, friendly staff, wonderful food. Can't wait to go back
2 marca 2023
Odpowiedź od Nirvana Spa
Thank you for your lovely feedback, we look forward to welcoming you back to the spa again soon.
Absolutely amazing place
Absolutely amazing place, staff always helpful and the food very good quality
3 marca 2023
Odpowiedź od Nirvana Spa
Thank you for your lovely feedback, we are delighted your enjoy your visits. We hope to welcome you back to the spa again very soon.
I did have a nice time
I did have a nice time, however, it was quite busy in the steam room and sauna so not relaxing at all. We didn't use the hydro pool for this reason too. We were able to find loungers easily enough though.
I am disappointed with the prices on the dinner menu. The buffet salad was always my favourite but now this is so expensive £19ish and now limited to 2 plates, I don't like feeling I have to pile my plate high I'd rather pick a few little bits a few times. It's really not worth it anymore.
There wasn't really anything else I wanted on the menu so I just went with a couple of starters/sides.
Overall a little disappointed, I've been a member for over 12 years and I've always enjoyed my time at the spa but lately I'm starting to wonder if it's worth it anymore.
2 marca 2023
Odpowiedź od Nirvana Spa
Hi Leanne, thank you for taking the time to leave us feedback. We're sorry to hear you were disappointed during your visit. We strive to manage numbers carefully to preserve a calm and relaxing environment and we are sorry that during your visits some facilities were a little busier than expected. Our hydrotherapy pool is very popular especially during the cooler months.
We're sorry that we couldn't offer you what you were looking for with our Salad Bar. If you would like the opportunity to discuss your membership in more detail please contact danny.crossland@nirvanaspa.co.uk
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