I've been a member for a number of years.... Showers need to be sorted as they aren't the best. Food is overly expensive - they have a captive audience! The salad bar used to be great but i... Zobacz więcej
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Evening guest signed in via a member. Paid £110 for 4 hours access with buffet, drinks, robe and towel hire. Paid £2 to hire a robe which was washed out with holes in from multiple uses from other gue... Zobacz więcej
Reakcja na opinię
Dinner was 1hr late after starters. The starter was also late. The food needs to be improved & choice is limited. Staff attitude & tone on serving after 9.30 pm was shameful, basically stating kitchen... Zobacz więcej
Reakcja na opinię
Had a lovely time at Nirvana - special treat for my daughter’s 17th birthday - she had a lovely massage and we had a lovely time but sadly she lost her necklace her nan had given her. She was dist... Zobacz więcej
Informacje dotyczące firmy
O Nirvana Spa
Napisane przez firmę
Nirvana Spa
For friends and families. Moments and memories.
Located in leafy Berkshire, our pure water spa offers stunning spaces, majestic architecture, and unique facilities for you to escape the stresses of daily life and relax completely.
From our warm, bright Roman Pool to our uplifting Colosseum Suite and beautiful spa garden, Nirvana Spa is irresistibly inviting and the best place for a leisurely catch up with someone special. For a moment of calm and to soothe your senses, float away under a starlit sky in our Celestial Pool or relax in our candlelit Tepidarium.
We are passionate about our spa and invite you to explore for yourselves.
Visit our website » Online brochure » Book a spa visit » Become a member » Contact us »
Dane kontaktowe
Mole Road Sindlesham, RG41 5DJ, Wokingham, Zjednoczone Królestwo
- 0118 989 7500
- nirvanaspa.co.uk
3,1
Średnia
205 recenzji
Odpowiada na 14% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
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Check in
Check in time was a slow when you only have a limited time to enjoy the spa.
Massage was amazing! And food delicious.
20 marca 2023
Odpowiedź od Nirvana Spa
Thank you for taking the time to leave us feedback. We are sorry that your check in took longer than we would have liked - we occasionally have queues at reception during peak times and usually recommend arriving 15 minutes before your visit. Thank you for your kind words about your massage and our Spa Restaurant, we hope to welcome you again soon.
Beautiful place
Beautiful place, lots of loungers to relax on and different pools to chose from, wonderful food too but the changing rooms need a little more cleaning particularly the toilets, they don’t flush properly and most of them was blocked full of tissue paper so couldn’t be used.
I would come back again in future.
20 marca 2023
Odpowiedź od Nirvana Spa
Hi Stacey, thank you for your kind words about our facilities and food. We appreciate you taking the time to leave feedback regarding the cleanliness of our changing rooms and toilets. We are sorry that the facilities fell short of the high standards we strive for on the day of your visit. We will make sure to address this with our Housekeeping Team to ensure that this doesn't happen again in the future. We look forward to welcoming you back soon.
Lovely Spa day but a little pricey
The spa is really lovely. A couple of areas could be improved though, waited a long while to purchase coffee and cake. If you only have 3 hours do not feel its fair to wait more than 30 mins for coffee. Either needs more staff or table/lounger service.
Price is still a bit pricey for what you get.
21 marca 2023
Odpowiedź od Nirvana Spa
Hi Louise, thank you for taking the time to leave feedback. We're delighted to hear that you had a lovely day but are sorry that you had to wait for your coffee and cake. This isn't the high quality service that we strive to give and I will pass this on to our Head of Food and Beverage for him to review. Thanks again for your feedback and we hope to welcome you back again.
Great relaxing day
This was my first visit to the spa with my daughter for her birthday We had a great relaxing day The experiences within the spa were relaxing , and rejuvenating It was a great way to unwind and celebrate
The food in the restaurant was very nice , and there was a great choice of options available to suit all One disappointment was the level of service as after we were served our two courses ,the waiting staff asked several other tables if they would like anything else ,except for us . Our table was not cleared , we would have liked to order a dessert and another drink ( we only had one ) and after waiting 20 minutes , we decided to leave
The staff throughout the spa , were friendly , polite , and helpful
Looking forward to our next visit
22 marca 2023
Odpowiedź od Nirvana Spa
Hi Marilyn, thank you for taking the time to leave us feedback. We're delighted to hear you and your daughter enjoyed a relaxing visit but we are sorry that the service in our restaurant fell short. I have passed your comments on to our Head of Food and Beverage and he will review training requirements with his team. We look forward to welcoming you back soon for your next visit.
I attended Nirvana on a Time Out
I attended Nirvana on a Time Out, so 3 hours to enjoy me time. One arrival there was a queue to register, which took approx 10 mins to get to one of the check in desks. Three team members were checking people in. Whilst queuing, I observed cleaning staff come through the reception with both clean and dirty laundry trolleys. People queuing to be checked in were having to move out of the way so the cleaning trollies could come in and out through the reception. I do feel that this really needs to be addressed as most of the laundry comes from the changing rooms, next to the check in desks. I was handed a robe and towel by a lovely Front of House team member. Once checked in, I entered the changing rooms, very clean and as expected not many lockers to house your items, I could only find one locker to use at that time. There was one small private changing room that I could see in the corner of the room. Once changed into my costume, I then moved onto the Colosseum Suite. I found a sun bed and proceeded to the pool. Whilst relaxing in the pool I was interrupted by one of the maintenance team sanding one of the spiral staircases, not my idea of trying to enjoy the tranquillity. I stayed here for a short time and then went to peruse the remainder of the spa, which I did find very relaxing and enjoyable. My 3 hours was coming to an end and proceeded to the changing rooms and showers. On entering the showers, the cubicles were very small, the shower heads were fixed and were spraying in all directions, but at least the water was hot. Apart from, what I feel are bad points mentioned above, the experience was still pleasurable.
23 marca 2023
Odpowiedź od Nirvana Spa
Thank you for taking the time to leave us feedback. We're delighted to hear you enjoyed our spa facilities but apologise for the queues you experienced at reception. We do occasionally get queues during peak times but are actively recruiting to our Front of House Team. I have passed your comments regarding laundry to our management team for their review.
We have a proactive maintenance team on hand to ensure we can uphold our high-quality facilities but apologise that this retracted from your visit. Thanks again for leaving feedback, if you'd like to discuss your visit further along with any other concerns you may have, please email our Operations Director, Danny, at danny.crossland@nirvanaspa.co.uk.
Staff excellent
22 marca 2023
Odpowiedź od Nirvana Spa
Hi Derek, thank you for your kind words about our staff and for taking the time to leave feedback. We hope to welcome you back soon.
SPA Virgin has a satisfying experience
The staff were helpful and the experience very calming. Facilities clean and comfortable.
22 marca 2023
Odpowiedź od Nirvana Spa
Hi Christopher, thank you for taking the time to leave feedback. We're delighted you enjoyed your first experience at the spa and thank you for your kind words about our staff. We hope to welcome you back again soon.
the place is lovely but.....
the place is lovely
however they do allowed too many people at the same time, so I was not able to use all facilities which I wanted. Also swimming pool to crowdy.
That was my second time being there and I think it was slightly cooler this time than last time
22 marca 2023
Odpowiedź od Nirvana Spa
Hi Ingra, thank you for taking the time to leave us feedback and for your kind words regarding our spa. We're sorry to hear you weren't able to use all the facilities you wanted to. We strive to manage numbers carefully to preserve a calm and relaxing environment and we're sorry that during your visits some facilities were a little busier than expected. We proactively monitor pool temperatures every hour to ensure that they are comfortable for the majority of our customers however, I am sorry that you found them lower than you would have liked. We hope to welcome you back to the spa.
Odpowiedź od Nirvana Spa
Thank you for your kind words about our spa and for taking the time to leave feedback. We hope to welcome you back soon.
Odpowiedź od Nirvana Spa
Hi Katherine, thank you for taking the time to leave feedback and for your kind words about our spa. We hope to see you again soon.
Odpowiedź od Nirvana Spa
Thank you for taking the time to leave us feedback. We're delighted to hear you enjoy your visits to Nirvana Spa and in particular, enjoy our salad bar. We hope to welcome you again soon.
Relaxing and invigorating
Relaxing, invigorating hydrotherapy and just a lovely way to spend a few hours. One minor suggestion is that the sauna and steam room could be a bit warmer.
23 marca 2023
Odpowiedź od Nirvana Spa
Hi Tracey, thank you for your feedback. We're delighted to hear you enjoyed your visit and, in particular, our hydrotherapy pool. I will pass on your feedback regarding our thermal suite temperature to the management team for their review.
A lovely experience as always
22 marca 2023
Odpowiedź od Nirvana Spa
Hi Tanya, thank you for taking the time to leave feedback, we're delighted you enjoyed your visit.
Cold and over rated
20 minute queue to get in was not a good start.
Struggled to find a locker in the ladies changing room and the changing rooms were cold (mens and ladies!)
Salad bar was underwhelming based on previois visits.
It felt cold in the new round pool and when getting out it was very cold.
We did like the water massage beds but the room was very cold (we were told it had to be cold or the beds stopped working but it didn't make for a relaxing massage!)
Large jacuzzi pool was good although some jets not working.
Also, £4.50 for 6 bits of bread 😱......won't be rushing back
23 marca 2023
Odpowiedź od Nirvana Spa
Hi Emma, thank you for taking the time to leave feedback. We are sorry that your check in took longer than we would have liked - we occasionally have queues at reception during peak times and usually recommend arriving 15 minutes before your visit.
In regard to the temperature of the spa, we regularly monitor the temperature of our pools and rooms and I've checked on the date of your visit and they were within the parameters we set however I am sorry that they were lower than you would have liked. Our Hydromassage room is kept cool as the jets in the bed warm up very quickly, however, please use the fleece blankets as these will trap the warmth from the bed below and help you feel cosy. Thank you again for taking the time to leave feedback
Evening Spa Package
The team from meet and greet, waiting staff and therapists were all fantastic. Great facial and lovely facilities
23 marca 2023
Odpowiedź od Nirvana Spa
Hi Alison, thank you for taking the time to leave feedback and for your kind words about our staff. We're delighted you enjoyed your treatment and will pass this onto our Head of Treatments. We hope to welcome you back soon.
Group Spa Evening
A group of us did a evening spa for my birthday.
We all had a lovely friendly welcome on arrival and everything explained to us. Facilities as usual all nice and clean and inviting.
My reason for deducting one star was our dining experience. Our table was booked for 7.15pm, order not taken before about 7.45pm when we had to find someone to take the order. Drinks and plates for the salad bar then took ages to arrive. Second plates for salad bar were not delivered until I had given up waiting and used my first plate again. We had to find someone to take our dessert order and another to top up our water at the table. At no point in the meal, until we left, were we asked if everything was okay or if we wanted anything else. Waiting staff were all very pleasant but not as attentive as I've experienced in past visits.
Although it was explained at the time of arrival, charging service charges for delivery of drinks and desserts to our table I found a bit much to be honest.
23 marca 2023
Odpowiedź od Nirvana Spa
Hi Michelle, thank you for taking the time to leave us feedback. We're delighted to hear you enjoyed our facilities but apologise for the poor service you experienced in our spa restaurant. I have passed your comments to our Head of Food and Beverage and he will review training for the team. Our discretionary service charge is there to reward our staff and is completely optional and our receptionists will be happy to remove this on departure. Thank you again for taking the time to leave feedback and we hope to better accommodate you on your next visit.
Overall experience was wonderful
The overall experience was wonderful! Loved all of it and all of the different rooms and pools you could experience. My one and only criticism is the showers in the ladies changing rooms for the day spa. It was a tiny shower head, mostly blocked up which meant there were about 5 tiny jets of water to wash your hair in. Not what I expected after coming out of the most amazing day spa.
22 marca 2023
Odpowiedź od Nirvana Spa
Thank you for taking the time to leave us feedback. We're delighted to hear you had a lovely day and enjoyed our range of spa facilities. We're sorry, however, to hear you were disappointed with our changing room showers and will pass this feedback on to our maintenance team. We hope to welcome you back to the spa again soon.
I came with my friend
I came with my friend - we'd both been before. Very lovely way to spend an afternoon evening. Will recommend and will both come again.
23 marca 2023
Odpowiedź od Nirvana Spa
Thank you for your lovely review and kind words about our spa. We look forward to welcoming you both back soon.
Excellent facilities
The facility is incredible, loved the experience. The only downside was waiting times. We waited 10 minutes to be served for a drink and a long time for food service. Also to exit the building we waited another 10 minutes to clock . Other than the wait times the facilities were great and we will return
22 marca 2023
Odpowiedź od Nirvana Spa
Hi Hayley, thank you for taking the time to leave us feedback. We're delighted to hear you enjoyed your visit and apologise for the time you had to wait for food and drinks. I will pass your comments onto our Head of Food and Beverage for him to review with the team. We do occasionally get queues during peak times but are actively recruiting to our Front of House Team. Thanks again for leaving feedback, we hope to welcome you back to the spa again soon.
The Nirvana Experience
All staff were professional, friendly & helpful. The pools & surrounding areas were well maintained, the locker rooms & showers all clean. The food was good & reasonably priced, all of which contributed to a nice & relaxing experience.
23 marca 2023
Odpowiedź od Nirvana Spa
Hi Mark, thank you for taking the time to leave us feedback. We're delighted to hear you enjoyed your visit and, in particular, our facilities and staff. We hope to welcome you back soon for another visit.
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